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Update on Zoom Licenses

Many agencies are currently using Zoom to host meetings and webinars where Google Meet does not fit the agency’s needs. Google Meet is the DTS recommended standard for meetings and webinars, but we have approved the use of Zoom Meetings/Webinars as an architectural supplemental standard if Google Meet will not work for the meeting.

Agencies have not had to pay for Zoom licenses in the past, as this has been paid for through the Telework Initiative funds provided by the Governor’s Office. Beginning December 4, 2022, Telework Initiative funds will no longer be available and agencies will need to begin […]

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Funded Projects in FY2023

During the 2022 Utah Legislature General Session, the Division of Technology Services (DTS) and several state agencies were given general fund money in FY2023 for various information technology projects. This document provides an overview of the projects that DTS is assisting the agencies with during this fiscal year.

Funded Projects 2022

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New Google Chat

On October 28, Google Hangouts will no longer be available. Google is replacing Hangouts with Chat. DTS has already upgraded its users, but has allowed access to both products during the migration. The change on October 28 will only affect those that are going directly to the web version of Hangouts at

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Notarizations in Adobe Sign Now Available

DTS is now offering agencies a way to do Notarizations within Adobe Sign. Adobe has partnered with the company Notarize, and it is integrated directly into the Adobe Sign Console. This service has been approved by the Lt. Gov Office for Notary use and approved by the DTS Architecture Review Board for State use.

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Utah Receives “A” Grade in Digital States Survey

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results. 


This year, Utah exited the state’s main data center. Utah decommissioned, shifted to the cloud or physically moved more than 2,000 servers and more than 3,300 pieces of equipment. It also modernized, upgrading 10GB Internet to 100GBs and re-platforming systems. […]

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Utah Ranks Among Top States in Delivering Digital Government Services

The state of Utah has been a leader in delivering online government services and information for many years. That position was reinforced by the most recent rankings for state digital government services.


The Center for Digital Government ranked Utah second overall in the 2022 State Government Experience Awards. The Awards recognize progress and innovation in the delivery of online services in government at the state and local level. Utah has finished in the top three of the Center’s rankings every year the state has been eligible since 2006, and even claimed the top ranking in 2007, 2009, 2017, and […]

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FY23 DTS Rate Updates

Last year, the Rate Committee, Governor’s Office, and the Legislature approved some changes to the FY2023 DTS Rates. Agencies will see these changes starting with the July and August bill, which will be issued in September. Below is more information on the rate changes in FY2023. 


New Rates:

  • Cloud Infrastructure: Included in the amount of each Application Developer tier rate is a $1.00/hour Cloud Infrastructure rate. This rate is to help pay for DTS support of the cloud environment.  This is a replacement of the cost + 25% percentage […]

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Changes to Cloud Billing for FY2023


In FY2021 and FY2022 the Division of Technology Services (DTS) charged a public cloud rate of cost + 25%. The additional 25% was for support and other charges related to administering the cloud. Starting in FY2023, DTS will be billing customers of public cloud at actual cost (which includes the shared portion of vendor support costs). This will simplify billing for agencies and clarify costs for public cloud. Agencies will see this change on the August 2022 bill. 


  • Q – What is a Public Cloud?

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