For the second year in a row, Utah was awarded first place in the Center for Digital Government’s Government Experience Awards. The Center for Digital Government named
DTS Vision Statement
We will enable our partner agencies to securely leverage technology to better serve the residents of the State of Utah.
DTS has established four pillars that represent the main areas of focus for the department in order to support our partner agencies with world class technology and excellent customer service.
MDM – Mobile Device Management
Mobile Device Management (MDM) is software that helps secure and manage mobile devices used to access State Data. The Enterprise Mobile Device Policy defines and describes the acceptable use of mobile devices for all State of Utah executive branch employees.
To enroll your device or to learn more about MDM click the read more link below
The Department of Technology Services has implemented Enterprise Policies for all Executive Branch State employees served by DTS. These Enterprise Policies help protect the confidentiality, integrity, and availability of the State’s information and information systems. We appreciate your cooperation and collaboration in effectively keeping State data secure.
Statewide DTS Policies
The State IT Strategic Plan has defined the criteria for Enterprise Architecture to “provide a roadmap for moving the State of Utah IT infrastructure (i.e., processes, information and data, applications, and technology) from the current state to the future state.”
To learn more about the State’s standards and enterprise architecture, click the read more link below
Goals & Projects
Here you will find a prioritized list of the technology innovations, goals, and directions DTS is currently working on to help State of Utah agencies achieve their business objectives.
Health Medicaid IVR Upgrade Project
In January 2018, Utah’s Medicaid Division was informed they would need to upgrade the existing Interactive Voice Response (IVR) system, specifically the AccessNow functionality, before July 1, 2018. The upgrade was needed to be compatible and function with the TLS 1.2 upgrade taking place on the Mainframe, and could integrate into the DTS Enterprise Contact Center Platform known as Genesys.