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Welcome to the New DTS Service Portal

The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.

You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to dts.utah.gov, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.

We hope the new Service Portal can better meet your needs, both now and moving forward.

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About DTS

DTS Vision Statement

To be a technology leader that delivers value and simplifies the lives of Utah residents.

DTS Mission Statement

To provide innovative, secure, and cost-effective technology solutions that are convenient and empower our partner agencies to better serve the residents of Utah.

DTS Pillars

DTS has established five pillars that represent the main areas of focus for the department in order to support our partner agencies with world class technology and excellent customer service.

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About DTS

About DTS

MDM - Mobile Device Management

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MDM Help & Registration

Mobile Device Management (MDM) is software that helps secure and manage mobile devices used to access State Data. The Enterprise Mobile Device Policy defines and describes the acceptable use of mobile devices for all State of Utah executive branch employees.

To enroll your device or to learn more about MDM click the read more link below

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Policies

Policies

The Department of Technology Services has implemented Enterprise Policies for all Executive Branch State employees served by DTS. These Enterprise Policies help protect the confidentiality, integrity, and availability of the State’s information and information systems. We appreciate your cooperation and collaboration in effectively keeping State data secure.

Statewide DTS Policies

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Standards

The State IT Strategic Plan has defined the criteria for Enterprise Architecture to “provide a roadmap for moving the State of Utah IT infrastructure (i.e., processes, information and data, applications, and technology) from the current state to the future state.”

To learn more about the State’s standards and enterprise architecture, click the read more link below

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Standards

Standards

Goals & Projects

Here you will find a prioritized list of the technology innovations, goals, and directions DTS is currently working on to help State of Utah agencies achieve their business objectives.

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2020 Priorities

Project Highlight

Division of Finance State Data Warehouse is Moving to Cognos

Division of Finance is excited to announce the upgrade of the State Data Warehouse to the latest version of Cognos. This upgrade does not impact those users accessing the State Data Warehouse using an ODBC connection (i.e., Microsoft Access or Microsoft Excel, etc.). Throughout the month of May you will continue to have access to the current State Data Warehouse FINET reports – reaching them as you normally due today. Additionally, during this transition month, you will also have access to all of the same reports within the newly upgraded Cognos system.

On Friday, May 3rd, we will provide you Access to the New Data Warehouse

UTAH FINANCE BUSINESS INTELLIGENCE!

The New System looks quite different from the current data warehouse. Please schedule time to review the training, prior to logging into the new system.

TRAINING

While the new Cognos has an updated look and the navigation to our reports has changed, (please see the information provided below for a link to our updated Cognos training), the content of the Cognos reports remains the same as the current data warehouse.

As a User, here are some things you should do before Friday …

Watch the Training Video (approx. 45 minute video)

As soon as possible, please schedule time to watch the Training Video for the “Introduction to NEW Cognos”. Become familiar with the new look and feel, and learn how to locate the reports you frequently use. CLICK HERE Go To Training Video

Quick ‘How To’ document – Basic Navigation

HELP? You may experience an unexpected error in the new system, please email us using one of the links below. Please include a screen shot of what is occurring and if related, the name and location of the report causing the error.

– · For UDOT reports, please contact project-accounting@utah.gov

– · For Finance reports (non-udot), please click this link New Data Warehouse Help

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