As our agency customers require telecommuting options to facilitate a mobile workforce, DTS has implemented a solution for Cisco Voice-over-Internet Protocol (VoIP) users; and, until migrated to Cisco VoIP, customers currently using the Avaya platform now have an option for telecommuting, specifically: Avaya Softphone.
As DTS migrates to Voice over Internet Protocol (VoIP) technology, customers have the option of purchasing from a variety of “end-points” or telephone handsets, and even a softphone. Softphones run as a workstation application that allows users to make/receive phone calls from a computer connected to a VoIP enabled network.
DTS has approximately 3000 IP Phones with video capability: DWS and DHS have purchased the majority of these IP (Internet Protocol) phones within the Executive Branch.
This product description outlines the implementation of IP Phone video on the Local Area Network (LAN).
The Division of Technology Services (DTS) provides voice services to all State of Utah executive branch agencies. Voice monthly services include the planning and implementation of basic phone services (dial tone) throughout Utah.
The judicial and legislative branches of the state of Utah, as well as other governmental entities (e.g., cities, counties, colleges, universities, K-12 institutions, etc.), have the option of receiving basic telephone services from DTS.