Hosting Infrastructure/Computing Environments
The Division of Technology Services (DTS) provides all State entities with hosting services, including compute, storage, databases, authentication and authorization, monitoring, 24/7 support, firewall, backup and restore, wide area network, security, and load balancing. DTS offers multiple options for infrastructure/computing hosting environments. These resources are located in the Salt Lake Data Center, the Richfield Data Center, and DTS managed cloud data centers. The data centers are interconnected with direct links using DTS owned or leased lines, enabling secure and high speed data communications. These data centers house the executive branch hosting resources for compute and data storage and are the core of the State wide area network (WAN), enabling single routing IP and IP management, Domain Name Service (DNS), routing, firewall, and security management. Projects are in motion to ensure data is encrypted end to end and is monitored with DTS managed tools.
Product Features and Descriptions
Compute:
Virtual Server:
Virtual servers can be configured to meet the needs of the application(s) to be installed. Working with a system administrator prior to ordering will help determine the resources needed for installation.
Physical Server:
Physical servers generally require more resources, which have associated costs; therefore this option requires a 36-month commitment by the customer.
Cloud Server:
Cloud servers are available as needed and can be configured with the same features of a dedicated server in a shared environment. Some cloud servers fall under the classification of “virtual server” and can be hosted in Richfield, Salt Lake City, or public cloud partner locations.
Storage:
Storage is available using several DTS storage products, including SAN, Object (S3 and S3 cloud), and Mainframe (disk and tape) storage, all of which are billed monthly.
Databases:
There are several database options, including an individual database managed by DTS and shared database (SQL and Oracle) managed by DTS and Relational Database Services.
Authentication and Authorization:
Authentication and authorization support is handled by UtahID IAM implementation. The application owner is responsible for granting and maintaining access to authorized users. Non-executive branch agencies shall pay a rate for Authentication services.
Monitoring:
Monitoring can be enabled on all servers and applications, see the full product description.
24/7 Support:
Systems are monitored and supported 24/7. Problems can be reported by contacting the DTS Service Desk.
*Note: Visit the On-Call Support for Enterprise and Shared Pool Support Cloud and On-Premise Services page for additional support information.
Firewall:
All systems are protected with internal and external firewalls.
Backup and Restore Services:
System and application backups can be completed by DTS at the customer’s request. See the full product description.
Server Administration:
All DTS hosted servers require server administration. See the full product description.
Wide Area Network:
DTS provides WAN connectivity, see the full product description. here. WAN connectivity is not included when individual servers are used (i.e., blade or rack-mounted). Virtual machines do not require an additional WAN connection and, thus, do not incur the charge.
Security:
Hosting resources are managed by DTS Security to ensure adherence to principles, policies, and procedures necessary to ensure the confidentiality, integrity, availability, and privacy of information. See the full product description.
Load Balancing:
DTS provides load balancing, which refers to the process of efficiently distributing incoming network traffic and distributes network or application traffic across servers.
Ordering and Provisioning
Request DTS hosting services here.
