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Backup and Restore Services for State Agencies (for Open Systems)
Part of Hosting Services Rate

Storage space for backups and archives
FY17 Rate: $0.1360 per GB per month

Backup and Restore Services for non-state agencies
Special Monthly Billing Agreement

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Restore Server from Backup

Backup, Archive and Restore Services

DTS’ data backup and restore environment is available for State agencies and government entities for the following applications:

  • Servers hosted in the Salt Lake City or Richfield data centers.
  • Servers with State of Utah WAN connectivity hosted at agency sites outside the Salt Lake City and Richfield data centers.

Server backups are sent to the backup appliances and our in-house cloud (object) storage located in the Salt Lake City and Richfield data centers. Agent software is needed on physical servers but not on virtual servers and backup and restores are managed through a web console. An initial full backup or snapshot is performed and then followed by daily incremental snapshot backups determined by the SLA policy.  Archives will be sent to object storage for long term retention. System Administrators may restore data through the management console as needed.  DTS personnel are available 24x7x365 to provide assistance.

Product Features and Descriptions

Broad Support

Supports a broad range of client and file server platforms.

Remote Management

A web based client platform provides robust customer administrator capabilities to manage all backup and restore activities from a single console.

Scale-out Design

The backup environment is made up of several appliances, each with 2 nodes. Three or more nodes make a cluster. Nodes can be added to or taken out without bringing the cluster down or affecting performance. This allows the processes of expansion, upgrading and maintenance to be done with ease and without worrying about downtime.

Instant Search for File Restores

For single file restores the file search complexity inherent in legacy backup and recovery solutions is eliminated by introducing consumer-grade file search that delivers query results instantly. As the user types the query, results are expedited by displaying suggested search results with auto-complete functionality. The user can instantly locate specific versions of files across all VMs.

Instant Recovery

For servers that are hosted on VMware, use any snapshot to quickly recover a virtual machine as a point‐in‐time replacement or as a point‐in‐time copy of the original. Recovery requests can be made to the DTS Data Protection Team.

Global Deduplication

The backup cluster uses an intelligent, global deduplication that combines the advantages of traditional approaches to deduplication without the disadvantages. During data ingest, the cluster pulls data directly to flash SSD, without deduplication processing, achieving very fast data ingestion rates. After the data lands on the flash SSD, the cluster performs global deduplication by comparing data blocks across the cluster. After deduplication, the cluster compresses the data, and then stores the data on the hard disk drives.

Data Redundancy for Disaster Recovery

Backups are replicated daily between the Salt Lake and Richfield data centers.

SLA Domain Policies

Retention periods, number of snapshots, etc., are defined in flexible SLA domain policies that can be created to meet specific needs.

API Services

An open API to the backup product provides services such as more detailed reporting.

Physically Safe

A secure, climate-controlled environment.

Monitoring

24×7 monitoring.

Reliable Power

Reliable uninterruptable power with UPS, battery, and generator backup.

Archive Offloading

The standard backup retention policies have a 90 day retention. Backup data stays on local storage for 30 days then is offloaded to an archive location for the rest of the 90 days. In this case it is in-house cloud (object) storage which is cheaper and slower disk. This allows the faster local storage to be freed up from data that may not be accessed very much. Backups residing in object storage are still indexed, searchable and restorable from the management console, although longer restore times should be expected. This is not to be confused with long-term archives.

Long-Term Archives

The current backup product is not a long-term archiving solution, i.e. a solution to retain data for a year or more. For long-term retention needs such as 1 year, 3 years, etc., data will be archived to object storage using the s3 protocol and s3 tools. This is not to be confused with archival offloading.

Features Not Included

Local desktop / laptop drives are not backed up

Local desktop or laptop drives (commonly known as “C” or “D” drives) are not backed up. It is the end-users responsibility to store data on their network drives.

SAN Storage

Storage is not provided as a part of this product. See the product descriptions for SAN Storage and Qualified Dedicated Storage.

Ordering and Provisioning

Any Government agency interested in purchasing Backup and Restore services should work with their client server administrator to initiate the order process.  The provisioning process includes these steps:

  1. The client server administrator uses the Backup Request Form for servers needing backups: Form
  2. For long-term retention archives (1yr, 3yrs, etc), that will go to object storage. The client server administrator uses this form: Form
  3. For backups, the Enterprise Data Protection team adds the server to protection and notifies the client server administrator when complete.
  4. For archives, the Enterprise Storage team provisions the archive space and notifies the client server administrator when complete.
  5. Service and billing begins.

DTS Responsibilities

Administration of the backup environment is accomplished by the following:

  • The Enterprise Data Protection Team
  • The Client Server Administrator

The partnership between these two helps ensure that data is managed according to the needs of the customer agency.

Data Protection Administration (DTS Staff)

The backup servers in DTS data centers are centrally managed by a Data Protection Administrator. The duties of the Administrator include:

  • Manage the overall enterprise backup environment.
  • Provide orientation materials for the Client Server Administrators.
  • Maintain the backup clusters with the help of product support when needed.
  • Work with customer Client Server Administrators and provide information on backup and restore policies.
  • Provide 24×7 support for issues encountered by Client Server Administrators during data restores.
  • Notify Client Server Administrators of missed and failed backups.
  • Provide other assistance and/or consultation as needed.

DTS/Agency Responsibilities

The Client Server Administrator

The agency Client Server Administrator is the steward of the data managed by individual servers. This Administrator is identified when backup services are first ordered and understands the data and business needs of the customer agency. As a result, backup administration on client servers is managed by the System Administrator for that server. This System Administrator is normally a DTS employee assigned to the customer agency. However, if an agency has contracted with DTS to provide system administration (or backup administration duties) for a specific server, then DTS staff will perform storage backup administration on that server.

If the Client Server Administrator for the client server is a different person than the one who manages applications on the server, the Client Server Administrator and Client Application Manager must work together to ensure that backup policies for the machine are appropriate for the application. For instance, if the server is a database server where one person administers the hardware and operating system and another person administers the database, these two people should work together to ensure that backup policies meet the needs of the database on that server.  Business operations management must sign-off on all backup and archive requirements to ensure business needs are met.  The Client Server Administrator will procure this agreement.  Client Server Administration duties include the following:

  • Learn and understand how to perform backup client server administration tasks.
  • Work with the person who manages applications on the client server to ensure backup policy definitions are appropriate for the application.
  • Establish a working process to validate backup, restore and archives on a regular basis.
  • Monitor whether backups were successful and whether the correct data was backed up.
  • Manage data restores. (The Data Protection Team is available for assistance.)
  • Work with the DTS Data Protection Team to:
    • Define and manage backup/restore policies and retentions.
    • Install the agent and create and manage filesets for physical servers that define “include” and “exclude” lists.
    • Test backups and restores.
    • Take action to correct missed or failed backups.