Personally Owned – Android MDM Setup and Installation Instructions

1. 1. Open the Google Play Store.
      
   2. Once you are signed in to the Play Store, type Intelligent Hub in the search bar and click Install.
      
   3. Open the app after the installation is complete.
      
   4. When the app opens up, enter the following server details and then select Next.
      • Server: mdm.utah.gov (this may auto-correct “https://” in front of it – this is okay)
      • Group ID: sou
      
   5. Select Allow or Deny for the Hub to make and manage phone calls.
      *The notification shown in the following image may or may not occur during this step 5. It may appear at any time during enrollment.
      
   6. In the Username field, type your Utah ID (i.e., your username only, leaving out @utah.gov), and in the Password field, type your current password. Then select Next.
      
   7. Select Employee Owned as the type of ownership. Then select Next.
      
   8. Select I understand once you have read and agree to the data collection and Hub permissions.
      
   9. Set your data sharing preference by clicking I Agree or Not Now.
      
   10. Select Agree to proceed with the download and installation of Android for Work.
       
   11. Select Next to setup your work profile.
       
   12. Select OK to acknowledge the following note:
       
   13. Once you have reached this screen, the process for enrolling your device is complete:
       
   14. At this point, when you swipe up from the bottom of your screen to the top, you will see a “Work” tab created. This profile is intended for work use and is where you will sign into your work account, and access or download your work apps
       

Managing your Device

To manage your enrolled device, log in to the Device Self-Service Portal (https://mdm.utah.gov/mydevice) from a computer. The Self-Service Portal allows you to perform basic mobile management tasks for your device(s), including viewing device details, performing enterprise-wipes, locating your device, and other useful tasks.

To gain access to the Self-Service Portal, enter the following details and then select Log In.

• Group ID: sou
• Username: your Utah ID (i.e., your username only, leaving out @utah.gov)
• Password: your current password

Android Utah.gov Gmail Setup

Note: Make sure to follow these steps using the newly created work profile that was configured above from the Personally Owned – Android MDM Setup and Installation Instructions.

1. Open the managed Google Play Store application – denoted with a briefcase icon
   
2. At the top-right click on the profile icon to open the menu
   
3. Select the down arrow
   
4. Select Add another account
5. Sign in using your utah.gov email address and select Accept
6. Authenticate your login using Utahid
7. After successfully logging into your utah.gov account, the account will be added to your Work Profile and Google Workspace apps – including Gmail.

RSA SecurID Setup

To set up RSA SecurID on your mobile device, please see the “RSA SecurID Token Information” instructions.

Troubleshooting

If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.

• Help Desk Phone Numbers
• FAQ
• Remove Intelligent Hub (MDM)