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DTS Strategic Plan Goals and Metrics

DTS has implemented a new Strategic Plan Dashboard to measure success in meeting strategic goals for FY2020 – FY2023.  This was a large effort that required the support of many groups within DTS to accomplish.  The Strategic Plan Dashboard measures the following goals:

  • Increase digital transactions by 10%
  • Increase the use of Utah’s business portal to 85%
  • Maintain an average customer satisfaction rating of 90% 
  • Maintain a project value score of 85%
  • Improve infrastructure project throughput by 25%
  • Capture positive impact and efficiencies gained […]

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Utah’s Business Portal is Live!

Today marks an important milestone for the soft launch of Utah’s new Business Portal and can be viewed at my Utah’s Business Portal is an all-in-one resource for managing businesses in Utah. In order to access the Manage page, you will need to log in using UtahID and be associated with a Utah business with DWS. The official launch […]

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Utah Chatbot, Porter, Helps Find Important COVID-19 Information

The Department of Technology Services has launched an online chatbot to help visitors find the important COVID-19 information they need. The automated text support tool called, Porter, is found on the homepage of Porter will help with routine COVID-19 support questions and allows customer service agents to focus on helping with complex questions.

Porter uses machine learning to consume frequently asked questions from users and finds answers from agencies across state and local government to learn how to best serve Utahns. Developers are inputting additional information and analyzing answers […]

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Healthy Together App

Governor Herbert recently announced the release of the Healthy Together app. We can all work together to slow the spread of COVID-19 and protect our family members, friends, health workers, and our communities. The Healthy Together app helps you assess your symptoms, find the nearest testing center, view test results, and learn what to do after you’ve been tested for COVID-19. Use of the app and providing any data is voluntary – we just wanted to make you aware of the app. You can see more information at 

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New UtahID: Identity and Access Management (IAM) Product Description

DTS has recently posted a new Product Description for UtahID: Identity and Access Management (IAM). You can see it here. UtahID: Identity and Access Management (IAM) is the State of Utah’s identity provider and the standard method of authentication. It is a complete identity access management solution implementation. The system is a single sign-on (SSO) solution for both identifying and authenticating users. It is the infrastructure DTS has implemented for IAM. 

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Conference Room Audio/Visual Options User Guide

For DTS customers needing to configure conference rooms with audio visual equipment to facilitate hoteling and web conferencing needs, the options in this guide should be considered.

In general, a conference room will need:

  1. Video display capability
  2. Video capture capability
  3. Video sharing capability
  4. Audio capability
  5. Collaboration […]

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April 2020 eSign Newsletter

We are nearing our 10K transaction milestone for the State of Utah, and a big part of that is due to many of our state employees taking the initiative to adopt eSign during the COVID-19 pandemic. We created a video showcasing just how amazing our users have been with utilizing electronic signatures, which you can watch from this month’s newsletter. Please find the link to that below. As always, please feel free to contact us at for any questions you may have.


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