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Windows Phone 8 / Windows RT

Windows Phone 8 / Windows RT

NOTE: If you have ANY questions about the enrollment process or experience issues registering, please contact your DTS Help Desk

  1. On your internet enabled ( 3/4G or WiFi ) Mobile device, open the Store
    Windows Home Screenshot
  2. Select the search icon at the bottom of the screen
    Windows Store Screenshot
  3. Type airwatch and select the right arrow
    Windows Store Search Screenshot
  4. Select AirWatch MDM Agent by AirWatch, LLC
    Windows Store AirWatch MDM Screenshot
  5. Select install
    Windows Store AirWatch MDM Install Screenshot
  6. Select allow
    Windows Store AirWatch MDM Install Screenshot
  7. Wait a moment for the app to install, then select AirWatch MDM Agent
    Windows App List Screenshot
  8. Enter your utah.gov email address, select Next ( to minimize the keyboard, touch anywhere on the screen that does not require text to be inputted )
    AirWatch MDM Enrollment Screenshot
  9. Enter your UMD username and password, then select Next.

    Note: If your user authentication fails, you may need to reset your password at http://login2.utah.gov, then wait 10mins for it to sync throughout the system.

    AirWatch MDM Enrollment Screenshot
  10. Select the device ownership type by clicking in the selection box ( eg. if a state owned device, you would select "Corporate – Dedicated" ), then select Next
    AirWatch MDM Device Info Screenshot
  11. Within the &qupt;Next Step (1 of 2)&qupt; half of the screen, select Copy.

    Note: This will be the password in Step 15 & your text WILL be different from "TojeC"

    AirWatch MDM Agent Screenshot
  12. Select the Windows Home button, then select Settings
    Windows Home Screenshot
  13. Scroll down and select company apps
    Windows Settings Screenshot
  14. Select add account
    Windows Settings Company Apps Screenshot
  15. Enter your utah.gov email address and then tap in the Password field and select Paste. Then select sign in
    Windows Settings Company Apps Screenshot
  16. Enter your username ( not your email address ) in the User name field & enter utah in the Domain field.
    Windows Settings Company Apps Screenshot
  17. Then press and hold down the back button, until you see the history of open screens and select the AirWatch MDM Agent screen.
    Windows History of Apps Screenshot
  18. Within the "Final Step ( 2 of 2 )" half of the screen, select Copy.
    AirWatch MDM Agent Screenshot
  19. Press and hold down the back button, until you see the history of open screens and select the company apps screen.
    Windows History of Apps Screenshot
  20. Tap in the Server field and select Paste. Then select sign in.
    Windows Settings Company Apps Screenshot
  21. Adding MDM account was successful. Select done.
    Windows Settings Company Apps Screenshot
  22. You will see AirWatch DM listed as enrolled. Wait approx. 20 secs.
    Windows Settings Company Screenshot
  23. You will be prompted to set a password for the device. Select set.
    Windows Create Password Screenshot
  24. Create a password & select done, then select the Windows Home button.
    Windows Create Password Screenshot
  25. Open your application list and select AirWatch MDM Agent.
    Windows App List Screenshot
  26. Once opened, it will take about 20 seconds to load.
    AirWatch MDM Agent Screenshot
  27. After the loading process has finished, the AirWatch Agent will open.
    AirWatch MDM Agent Screenshot
  28. You have completed MDM enrollment.

Managing your Device

Please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here: https://mdm.utah.gov/mydevice

To gain access to the Self Service Portal, enter the Group ID (SOU) & your Username and Password. This will be the same as your UMD account. Select Login

Self Service Portal Screenshot

Troubleshooting:

If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.