Windows Phone 8 / Windows RT
NOTE: If you have ANY questions about the enrollment process or experience issues registering, please contact your DTS Help Desk
- On your internet enabled ( 3/4G or WiFi ) Mobile device, open the
Store
- Select the
search icon at the bottom of the screen
- Type
airwatch and select the
right arrow
- Select
AirWatch MDM Agent by AirWatch, LLC
- Select
install
- Select
allow
- Wait a moment for the app to install, then select
AirWatch MDM Agent
- Enter your utah.gov
email address, select
Next ( to minimize the keyboard, touch anywhere on the screen that does not require text to be inputted )
- Enter your
UtahID username and
password, then select
Next.Note: If your user authentication fails, you may need to reset your password at http://login2.utah.gov, then wait 10mins for it to sync throughout the system.
- Select the device ownership type by clicking in the selection box ( eg. if a state owned device, you would select “Corporate – Dedicated” ), then select
Next
- Within the &qupt;Next Step (1 of 2)&qupt; half of the screen, select
Copy.Note: This will be the password in Step 15 & your text WILL be different from “TojeC”
- Select the Windows
Home button, then select
Settings
- Scroll down and select
company apps
- Select
add account
- Enter your utah.gov
email address and then tap in the
Password field and select
Paste. Then select
sign in
- Enter your
username ( not your email address ) in the
User name field & enter
utah in the
Domain field.
- Then press and hold down the
back button, until you see the history of open screens and select the
AirWatch MDM Agent screen.
- Within the “Final Step ( 2 of 2 )” half of the screen, select
Copy.
- Press and hold down the
back button, until you see the history of open screens and select the
company apps screen.
- Tap in the
Server field and select
Paste. Then select
sign in.
- Adding MDM account was successful. Select
done. - You will see
AirWatch DM listed as
enrolled. Wait approx. 20 secs.
- You will be prompted to set a password for the device. Select
set.
- Create a password & select
done, then select the
Windows Home button.
- Open your application list and select
AirWatch MDM Agent. - Once opened, it will take about 20 seconds to load.
- After the loading process has finished, the AirWatch Agent will open.
- You have completed MDM enrollment.
Managing your Device
Please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here:
https://mdm.utah.gov/mydevice
To gain access to the Self Service Portal, enter the
Group ID (SOU) & your
Username and
Password. This will be the same as your UtahID account. Select
Login
Troubleshooting:
If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.
