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Windows Phone 8 / Windows RT

Windows Phone 8 / Windows RT

NOTE: If you have ANY questions about the enrollment process or experience issues registering, please contact your DTS Help Desk

  1. On your internet enabled ( 3/4G or WiFi ) Mobile device, open the
    Store

    Windows Home Screenshot
  2. Select the
    search icon at the bottom of the screen

    Windows Store Screenshot
  3. Type
    airwatch and select the
    right arrow

    Windows Store Search Screenshot
  4. Select
    AirWatch MDM Agent by AirWatch, LLC

    Windows Store AirWatch MDM Screenshot
  5. Select
    install

    Windows Store AirWatch MDM Install Screenshot
  6. Select
    allow

    Windows Store AirWatch MDM Install Screenshot
  7. Wait a moment for the app to install, then select
    AirWatch MDM Agent

    Windows App List Screenshot
  8. Enter your utah.gov
    email address, select
    Next ( to minimize the keyboard, touch anywhere on the screen that does not require text to be inputted )

    AirWatch MDM Enrollment Screenshot
  9. Enter your
    UMD username and
    password, then select
    Next.

    Note: If your user authentication fails, you may need to reset your password at http://login2.utah.gov, then wait 10mins for it to sync throughout the system.

    AirWatch MDM Enrollment Screenshot
  10. Select the device ownership type by clicking in the selection box ( eg. if a state owned device, you would select "Corporate – Dedicated" ), then select
    Next

    AirWatch MDM Device Info Screenshot
  11. Within the &qupt;Next Step (1 of 2)&qupt; half of the screen, select
    Copy.

    Note: This will be the password in Step 15 & your text WILL be different from "TojeC"

    AirWatch MDM Agent Screenshot
  12. Select the Windows
    Home button, then select
    Settings

    Windows Home Screenshot
  13. Scroll down and select
    company apps

    Windows Settings Screenshot
  14. Select
    add account

    Windows Settings Company Apps Screenshot
  15. Enter your utah.gov
    email address and then tap in the
    Password field and select
    Paste. Then select
    sign in

    Windows Settings Company Apps Screenshot
  16. Enter your
    username ( not your email address ) in the
    User name field & enter
    utah in the
    Domain field.

    Windows Settings Company Apps Screenshot
  17. Then press and hold down the
    back button, until you see the history of open screens and select the
    AirWatch MDM Agent screen.

    Windows History of Apps Screenshot
  18. Within the "Final Step ( 2 of 2 )" half of the screen, select
    Copy.

    AirWatch MDM Agent Screenshot
  19. Press and hold down the
    back button, until you see the history of open screens and select the
    company apps screen.

    Windows History of Apps Screenshot
  20. Tap in the
    Server field and select
    Paste. Then select
    sign in.

    Windows Settings Company Apps Screenshot
  21. Adding MDM account was successful. Select
    done.

    Windows Settings Company Apps Screenshot
  22. You will see
    AirWatch DM listed as
    enrolled. Wait approx. 20 secs.

    Windows Settings Company Screenshot
  23. You will be prompted to set a password for the device. Select
    set.

    Windows Create Password Screenshot
  24. Create a password & select
    done, then select the
    Windows Home button.

    Windows Create Password Screenshot
  25. Open your application list and select
    AirWatch MDM Agent.

    Windows App List Screenshot
  26. Once opened, it will take about 20 seconds to load.

    AirWatch MDM Agent Screenshot
  27. After the loading process has finished, the AirWatch Agent will open.

    AirWatch MDM Agent Screenshot
  28. You have completed MDM enrollment.

Managing your Device

Please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here:
https://mdm.utah.gov/mydevice

To gain access to the Self Service Portal, enter the
Group ID (SOU) & your
Username and
Password. This will be the same as your UMD account. Select
Login

Self Service Portal Screenshot

Troubleshooting:

If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.