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MacBook Setup & Install Instructions

NOTE: If you have ANY questions about the enrollment process or experience issues registering, please contact your DTS Help Desk.

If your Mac has not already been connected to the states Active Directory system, please contact DTS to have your Mac added to the Domain.

  1. Once connected to the internet via WIFI on your Mac computer, open Safari & navigate to https://mdm.utah.gov/enroll
  2. In the Group ID field, enter sou, then select Next. MDM Authenticate Screenshot
  3. Enter your UMD username and password, then select Next. MDM Credentials Screenshot
  4. Select the device ownership type, by clicking on the drop down arrow, then select Next. If you are not presented with this screen, please go to the next step. MDM Additional Info Screenshot
  5. Select Install. AirWatch Install Prompt Screenshot
  6. Select Continue. AirWatch Install Prompt Screenshot
  7. Select Install. AirWatch Install Prompt Screenshot
  8. Enter your Mac computer Administrator password. Profiles Authentication Screenshot
  9. You will now see that the profile has been installed (this can be also viewed by going to "system preferences > profiles"). Close the Profiles window. Profiles Screenshot
  10. Click on the automatically downloaded file AirWatchAgent.dmg. Dock Downloads Screenshot
  11. A window will open with the AirWatch MDM Agent.pkg. Double click on the file. Install AirWatch Package Screenshot
  12. Select Continue. Install AirWatch Screenshot
  13. Select Continue. Install AirWatch Screenshot
  14. Select Agree. Install AirWatch Agreement Screenshot
  15. Select Install. Install AirWatch Screenshot
  16. Enter your password for your Mac computer and select Install Software. Installer Authenticate Screenshot
  17. You have successfully installed MDM & the MDM agent on the Mac. Select Close. Successful AirWatch Installation Screenshot
  18. You can close all windows that were opened in relation to MDM enrollment and Eject AirWatchAgent drive on the desktop. Eject AirWatchAgent Screenshot
  19. Due to the encryption policy, you will be required to have Disk Encryption.
    If you are not automatically prompted to Encrypt your hard disk, click on the aw icon at the top right of the screen, and select Sync Now.
    If you are prompted with the Disk Encryption box, please go to the next step. AW Sync Now Screenshot
  20. Enter your Mac Administrator password and select Continue. Disk Encryption Screenshot
  21. Select Store in AirWatch. Disk Encryption Enabled Screenshot
  22. Select OK. Recovery Key Stored for Backup Screenshot
  23. Select Continue. Recovery Key Stored for Backup Screenshot
  24. Save your work, select OK and restart your machine. System Restart in 5min Prompt Screenshot
  25. You can continue to use the Mac as per normal. You can also confirm the successful enrollment of MDM by checking in the Self Service Portal.

Managing your Device

Please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here: https://mdm.utah.gov/mydevice

To gain access to the Self Service Portal, enter the Group ID (SOU) & your Username and Password. This will be the same as your UMD account. Select Login

Self Service Portal Screenshot

Troubleshooting:

If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.