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February 2023

UGRC Contributes to Broadband Efforts in Utah

The FCC is putting together a new, more detailed map with locations to identify where broadband service is offered. This map will serve as the new foundation for broadband analysis, policy, and grant distribution. Individual states were offered the chance to submit corrections and updates based on their local knowledge. 

The Utah Geospatial Resource Center (UGRC) worked with the Utah Broadband Center to help individual counties prepare submissions by handling all of the data formatting and validation steps as well as the actual submission to the FCC. This allowed the counties to spend their valuable and limited time focusing on the things that they are the authoritative source for—apartment numbers, incorrect addresses, new development, etc. The data coming from counties is aggregated by the UGRC and stored in the State Geographic Information Database (SGID). This coordinated effort means Utah will get its fair share of the funding and be able to distribute it to where it will make the biggest impact.

Thanks to the hard work of the participating counties, UGRC, and the Utah Broadband Center, Utah had by far the most corrections accepted by the FCC from any state. We added 24,598 residences that weren’t included (“Missing broadband serviceable location”) and corrected the addresses of 23,491 residences already included (“Incorrect primary address”).

Post Updated: February 24, 2023
Posted On: February 24, 2023

2023 Security Awareness Training is Now Available

The 2023 Security Awareness Training is now available. All executive branch state employees must complete the training annually. One of the most important elements of our defense and protection of the state’s information assets is user awareness and training. As an authorized user of the state’s information resources, you have an obligation to help protect the confidentiality, integrity, privacy, and availability of the state’s data. Part of that obligation is completing the required annual security awareness training. To complete the training, go to the Security Awareness – 2023 page.

Post Updated: February 24, 2023
Posted On: February 24, 2023

Rachael Cassady is the New Edge Director

We are pleased to announce that Rachael Cassady is the new IT Director for the Edge Group in DTS-Operations.

Rachael brings a range of experience to this position, having spent 27 years working for the State of Utah in various roles. Her career began as an Environmental Scientist with DEQ, where she then moved on to become a Compliance Program Manager with the Division of Drinking Water.  In 2020, Rachael became an IT Analyst Supervisor with DTS, serving DEQ. Throughout her career, she has had exposure to a wide variety of people and programs within the State of Utah along with many Citizen engagements.

Rachael graduated from the University of Utah with a Bachelor’s degree in Biology, and from Western Governors University with a Master’s degree in Secondary Science. She enjoys skiing, mountain biking, riding horses, University of Utah football, and playing classical violin. She is thrilled to take on this new challenge as IT Director for the DTS Edge Team.

Please join us in congratulating Rachael.

Post Updated: February 21, 2023
Posted On: February 21, 2023

Network in a Box

There’s a behind-the-scenes story to the new pop-up liquor store at the Salt Palace Convention Center for the NBA All-Star Game weekend. The Division of Technology Services network team built a system that allows the pop-up store to connect to state resources in a secure manner from a portable network case. This “Network in a Box” not only takes care of the immediate need for the Utah Department of Alcoholic Beverage Services (DABS) but addresses the potential future needs when a network needs to be immediately accessible, but a secure state-connected wired infrastructure may not be available.

The self-contained system is one a small mobile rack encased with wheels. It contains drawers, UPS (battery backup), wireless (WiFi) access point, and other features. The case provides two separate LTE connections (AT&T and T-Mobile), and can accommodate a third public internet network hardwire connection. This provides multiple ways for a pop-up store to achieve connectivity to DABS resources to stand up a store, basically, anywhere. 

Post Updated: February 14, 2023
Posted On: February 14, 2023

DTS Special Billing Agreement (SBA) Signature Change

In an effort to streamline the DTS Special Billing Agreement (SBA) process, agencies will no longer need to sign DTS SBAs effective immediately. We will continue to have agencies approve SBAs in ServiceNow, but no PDF will be sent for signatures. Additional information can be found here. Please reach out to your IT Director with any questions. 

Post Updated: February 14, 2023
Posted On: February 14, 2023

New IT Director at DHHS

We are pleased to announce that Rachael Stewart is the new IT Director for the Department of Health and Human Services. Rachael has worked for the State of Utah for 23 years. She started as an Eligibility Specialist with DWS and went on to fill various positions including Program Specialist, Trainer, Business Analyst and Program Manager. She began working for DTS in 2016 as a Sr. Project Manager and has spent the last 4 and a half years at DHHS (formerly DHS) as an IT Manager. She feels fortunate to have worked with a wide variety of state and federal programs that support Utahns. Rachael attended the University of Utah and majored in Political Science. She is excited for this new challenge and looks forward to continuing to work with DTS and DHHS. 

Post Updated: February 28, 2023
Posted On: February 14, 2023

Snowforce is March 1-3

The Salesforce event specifically designed for Utah is back this year! Snowforce is the premier networking and learning event for the Utah Salesforce community. There is something for everyone: an executive track, an architect track, a marketing cloud track, and a bunch of hands-on learning sessions. This event typically attracts over 500 attendees.


See additional information and register at


Wednesday March 1st: Networking Dinner @ 6PM
Thursday March 2nd: Main Event & Sessions @ 8AM – 5PM, at the Utah Cultural Celebration Center, 1355 W 3100 S, West Valley City, UT 84119.
Friday March 3rd: Ski Day at Snowbird @ 8:30AM – 4:30PM

The cost is $60 for the main event and sessions.
This is a fun, local event where anyone who is interested in Salesforce can get hands-on experience, talk to other local Salesforce users and businesses, and more! (Also, why not?)
Post Updated: February 10, 2023
Posted On: February 10, 2023

New Enterprise Software Catalog

DTS has made a new catalog available in ServiceNow for enterprise software, including Atlassian products (Jira, Confluence, Trello), Zoom, GitHub, and Lucid. You can easily purchase software using this catalog. 

  1. Go to the new catalog here

  2. Click on the applicable software

  1. A new tab will open up with the applicable Google Form

  2. Fill out the Google Form and click submit

  3. DTS will complete the setup, and send you a notification when the software is ready for you to use

Post Updated: February 9, 2023
Posted On: February 9, 2023