The Utah Citizen Portal envisions a one-stop, customer centric experience for residents and visitors to interact with government services. Utah Code ยง63A-16-803, Single sign-on citizen portal, requires the portal be operational by January 1, 2025. The portal is a collaborative effort among all state agencies.
Mockup Links
Goals:
Customer Service:
Improve customer service and experience by reducing the need to go to a government agency in person, standardize navigation on web pages, and having information available in a central location.
Access:
Ensure individuals have easy access to electronic information that they need.
Security:
Improve security by updating the web software to a content management system.
Efficiency:
Reduce agency costs for different development solutions as they will be able to utilize the Identity Access Management System, Content Management System, and Enterprise Data Integration solutions.
Standardization:
Provide standardization to adhere to recognized standards, policies, and best practices.
Transparency:
Increase transparency in data exchange.
Vision:
- A single login with secure multi-factor authentication
- A unique ID and way to verify identity
- A single web page for an individual to do a number of different functions
- Ways for individuals to avoid having to go into offices
- Unified mobile friendly experience with accessibility, consistent navigation, security
Collaboration:
While DTS will facilitate, this project can only succeed as a cooperative effort between government agencies.
The Citizen Portal team wants to work with you to find out how to best make this beneficial for you and your customers, your input will be critical in the planning and design phase.
Secure and Efficient
The portal will be a website that will only store information to facilitate communication and the linkages to state agency services. The current agency systems will verify the identity and continue to provide the agency service. The portal will not store other agency information.
Project Timeline
2022
- Web Design Standards Update
- Research Solutions
- Creation of more detailed project management plan, project plans, and communication plan
- Engagement with agencies & work groups
- Templates for Functional Design
2023
- Content Management System Acquisition
- Proof of Identity Service
- Interface (API) Integration Hub design & deployment
- Proof of Concept
- Assess Agency Technical Readiness
- Agency Legal Authority Analysis & Agreements
- Identity Access Management enhancements
- Initial Migration to Content Management System
2024
- Agency Legal Authority Analysis & Agreements continued
- Migration to Content Management System
- Continued API onboarding
- Functional Prototype
2025
- Agency Citizen Portal Ready
- Agency Citizen Portal Adoption
- Assess Agency Technical Readiness continued
- Agency Legal Authority Analysis & Agreements continued
Contact: George McEwan
