DTS News

Join us for an interactive Office Hours session designed to support vendors working with the State of Utah as they navigate the updated cybersecurity policy and GovRAMP.

In the beehive state, we embody industry, and not just on the job. Utah consistently ranks as the number one state in the nation for volunteerism as well as charitable giving. In 2023, AmeriCorps reported that over 1.2 million Utahns formally volunteered through organizations, while more than 1.7 million informally helped their neighbors.Gov. Cox and Lt. Gov. Henderson further cemented Utah’s stature of service

DTS replaced the centralized call center management system that assists with call-center activities to connect citizens with state services. The team successfully migrated all agencies from the existing Genesys Pure Connect on-prem contact center to the Genesys Cloud Contact Center solution. Implementation began in February 2024, with the final install this month.  This project was a huge success. Thanks to

In 2023, Microsoft announced the Windows 10 operating system was facing end of support in 2025, meaning it will no longer receive required updates and security patches to protect the State of Utah from hacking attempts. We needed to upgrade Windows computers to ensure state employees are able to continue to use state applications and stay secure. We had set

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The UtahID login will have a new look and feel in May. When you login to UtahID to access State of Utah systems, you’ll see new login screens similar to the image below.

The State of Utah has partnered with GovRAMP to enhance cybersecurity measures and ensure compliance with national security standards. This initiative underscores Utah’s commitment to protecting sensitive government data, mitigating cyber risks, and streamlining procurement for cloud service providers. By adopting GovRAMP’s standardized approach, Utah is improving efficiency, fostering innovation, and ensuring that cloud vendors meet rigorous security requirements before

Utah’s 13th annual Maps on the Hill exhibit will be occurring on March 5, from 11:00 a.m. to 2:00 p.m. in the Utah State Capitol Building Rotunda.  Maps on the Hill, a free annual event, is a great way to learn how current mapping technology is being applied to important issues across a wide range of disciplines including economic development,

Tyler Whitacre, CX Champion, Utah Labor CommissionLouise Schenk, Manager, Statewide Customer Experience A workplace injury, a wrongful termination, navigating complex regulations—these situations are stressful enough without the added burden of complicated paperwork. The Utah Labor Commission understands this and is taking significant steps to ease that burden through a major digital transformation. The Commission often interacts with the public during

“It’s not about the money.” In exit interviews, Guard members repeatedly said the compensation wasn’t driving their choice to leave. But what was? Leadership in Utah’s National Guard could clearly see retention dropping, but only had a scattered picture of what was driving that attrition. They came to Utah’s Customer Experience team with the idea of a cohesive survey. With