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iOS Device

MDM iOS Setup & Install Instructions

Note: Before you begin the MDM registration process, please make sure you have an Apple ID & have that Apple ID setup on your iOS device and make sure you device has been backed up.

  1. Locate the Apple App Store and launch the app.
    iOS Home Screenshot
  2. Search for AirWatch MDM Agent and download.
    App Store AirWatch Download Screenshot
  3. Open the app and select Server Details to continue.
    AirWatch Landing Screen Screenshot
  4. In the Server field, type: and then in the Group ID field, type: sou. Then select Next.
    Safari Prompt Screenshot
  5. In the Username field, type your Utah ID (NOT FULL EMAIL ADDRESS) and then in the Password field, type your CURRENT password. Then select Next.
    MDM Authenticate Screenshot
  6. Select the type of Device Ownership. Most common selection is: Corporate – Dedicated. Then select Next.
    MDM Enrolling Device Screenshot
  7. Now select Redirect & Enable to continue.
    MDM Enrolling Device Screenshot
  8. Select Allow, Install, enter device Passcode, Install, Install, Trust, then select Done to install the enrollment profile. When prompted, select Open.
    Allow settings configuration Install Profile Screenshot Passcode Screenshot Install profile Install MDM profile warning Remote management trust Profile installed
  9. Select Done.
    Authentication done
  10. Select Allow.
    Allow location
  11. Create new PIN. This is different than your device PIN and will be used when accessing MDM services only. This PIN cannot be sequential or patterned (ascending/descending characters, shapes, etc.). Examples that WILL NOT work include 1234, 5678, 1111, 5599, abcd, defg, and zyxv. Examples that WILL work include 1473, hdnc, 147d, 9i7y, auev.
    Create pin
  12. The application will now launch showing you the status of the enrollment. If you have green checkboxes by each status, you have enrolled your device successfully.
    Profile installed
  13. Upon pressing the HOME button, you will see the App Catalog install automatically as well as you will be automatically prompted to install the MDM AirWatch Agent.
    App Catalog installed

NOTE: If you were not prompted automatically to install the AirWatch Application, please follow the steps below:

  1. Open the new App Bookmark (Web Clip) named App Catalog.
  2. Select Free or Reinstall, on the AirWatch MDM Agent.
  3. Select Install.
  4. You will be brought back to the App Catalog. Press the HOME button on the device.
  5. You will see the application installing (it may take a few minutes). Once complete, Go back to step 11.

Managing your Device

From a computer, please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here:

To gain access to the Self Service Portal, enter the Group ID (SOU) & your Username and Password. This will be the same as your UMD account. Select Login

SSP website


If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.