Main Menu Dept. of Technology Services Search

iOS Device

iOS Device Setup and Install Instructions for 1). AirWatch (Mobile Device Management or M.D.M.) and 2). Gmail

1). AirWatch (M.D.M.) Installation and Setup

Note: Before you begin the MDM registration process, please make sure you have an Apple ID & have that Apple ID setup on your iOS device and make sure you device has been backed up ( backup instructions here).

Important: Depending on the version of your phone and iOS your screens may differ.

Locate the Apple App Store: and launch the app.

Apple App Store
  1. Select “Search” when the App Store opens:
    Apple App Store
  2. Search for AirWatch MDM Agent and download.
    AirWatch search
  3. Open the app:
    open AirWatch app

    Now select Server Details to continue:

    AirWatch server details
  4. In the Server field, type: mdm.utah.gov and then in the Group ID field, type: sou. Then select Go:
    AirWatch server details
  5. In the Username field, type your Utah ID (User name only, leave out “@utah.gov”). Then in the Password field, type your current password. Then select Go:
    AirWatch user credentials
  6. Select the type of Device Ownership. Most common selection is: Corporate – Dedicated. Then select Next.
    AirWatch device ownership
  7. Now select Redirect & Enable to continue.
    AirWatch redirect step
  8. Select AllowInstall, enter device Passcode (6 digit pin):
    AirWatch settings AirWatch profile AirWatch passcode
  9. Now select Install, Install, & Install:
    AirWatch profile install AirWatch profile install AirWatch profile install
  10. Now select Trust, then Done to install the enrollment profile. When prompted to open page in “Agent”, select Open:
    AirWatch remote management AirWatch remote management AirWatch remote management
  11. At “Authentication Complete” choose Done (depending on phone and iOS version you may see “Allow App and Book” prompt, choose Continue):
    AirWatch auth complete allow app and book assignment
  12. Create new PIN. This is different than your device PIN and will be used when accessing MDM services only. This PIN cannot be sequential or patterned (ascending/descending characters, shapes, etc.). Examples that WILL NOT work include 1234, 5678, 1111, 5599, abcd, defg, and zyxv. Examples that WILL work include 1473, hdnc, 147d, 9i7y, auev.
    AirWatch create pin
  13. Allow the “Agent” to send you notifications.
    allow Agent notifications
  14. The application will now launch showing you the status of the enrollment. If you have green checkboxes by each status, you have enrolled your device successfully.
    device enrollment status
  15. Upon pressing the HOME button, you will see the App Catalog installed automatically as well as the MDM AirWatch Agent.
    agent and app catalog app icons

    NOTE: If you were not prompted automatically to install the AirWatch Application, please follow the steps below:

    1. Open the new App Bookmark (Web Clip) named App Catalog.
    2. Select Free or Reinstall, on the AirWatch MDM Agent.
    3. Select Install.
    4. You will be brought back to the App Catalog. Press the HOME button on the device.
    5. You will see the application installing (it may take a few minutes). Once complete, Go back to step 11.

Managing your Device

From a computer, please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here: https://mdm.utah.gov/mydevice

To gain access to the Self Service Portal, enter the Group ID (SOU) & your Username and Password. This will be the same as your UMD account. Select Login

AirWatch SSP

2). iOS Utah.gov Gmail Setup

You must have Mobile Device Management (MDM) installed (Step 1) prior to setting up Gmail on your device.

  1. Locate and Launch the Settings App.
    Apple settings app
  2. In the Settings, locate and select Accounts & Passwords.
    settings accounts and passwords
  3. Select Add Account.
    add account
  4. Select the Exchange option.
    select Exchange option
  5. Type in your FULL email address as well as your current UMD password. Then select Next.
    enter Exchange credentials
  6. On this screen choose Configure Manually:
    configure Exchange manually
  7. On this screen type in your password (Utah ID) to verify your account:
    enter Utah ID password
  8. Type m.google.com in the Server field. You may need to type your FULL email address in the Email and Username field. When that is filled out, select NEXT.
    server configuration details
  9. After the exchange system processes the login, you have the ability to select which options you want to be synced with. You can leave the defaults:
    Exchange options
  10. You should now see the Exchange profile in your Accounts & Passwords page.
    Exchange account visible

    Specific settings for your email can be changed under the Mail option:

    Mail settings

Important:

Even though the device is ready for the State of Utah Gmail system, it can take up to 1 hour for the Mobile Device Management team to approve the device. You will receive an email on your work desktop/laptop when the device has been approved. Once the device is approved, you will need to reboot the device in order to start the sync process.

Troubleshooting:

If you have trouble with the registration process or issues with MDM on your device, please contact Help Desk Support.

  1. Help Desk Phone Numbers
  2. FAQ
  3. Remove AirWatch