Main Menu Dept. of Technology Services Search

Android Device

Android Setup & Install Instructions

BEFORE PROCEEDING FURTHER, PLEASE READ THE FOLLOWING NOTICE

Encrypting the device can take a few hours, so make sure it’s fully charged, plugged in & be prepared not to use your device during this period of time. Your SD card (if you have one) will need to be encrypted also. It is recommended that you backup your device before encrypting.

The Android OS may ERASE your SD Card before encrypting it. So, back it up.

If you have ANY questions about the enrollment process or experience issues registering, please contact your DTS Help Desk.

Instructions to Back Up your device.

ATTENTION: these instructions have been created using an AT&T samsung galaxy s4. the screens, menus and wording you see, may be different than that referenced in these instructions.

  1. From your home screen, tap on the Apps icon, then select Settings.
    Android Home Screenshot Android Apps Screenshot
  2. Select More, then select Security

    Note: If your device is NOT a Samsung Galaxy S4, navigate through your settings menu & find Security

    Android Settings Screenshot Android Settings More Screenshot
  3. Select Encrypt device. Applicable to Android version 3.0 & up. Older than this will NOT be able to encrypt. If encryption is not an option, skip to STEP 20.
    Android Security Screenshot
  4. After READING the information about encrypting your device ( paying special attention to the password requirements boxed in RED ), select Set screen lock type.

    NOTE: If your device is NOT a Samsung, the encryption message may refer to the use of a PIN.

    If your device says encrypt device down the bottom, go to: Settings < Screen Lock < Password then set.

    Android Encrypt Device Screenshot
  5. If your device already has a PIN or Pattern setup, you will need to enter that now, before the device will allow you to proceed. If you do NOT see this screen, go to the next step.
    Android Confirm PIN Screenshot
  6. Select Password

    Note: If your device is NOT a Samsung, the password requirements you saw in Step 4 may allow you to use a 4 digit PIN ( minimum ), select accordingly.

    Android Select Screen lock Screenshot
  7. Type in a Password, meeting the requirements outlined in STEP 4. Select Continue. Repeat the password & select OK.
    Android Select Password Screenshot Android Select Password Confirm Screenshot
  8. READ the information about encrypting your device, then select Encrypt device. Enter the password created in the previous step, then click Continue.
    Android Encrypt device Screenshot Android Select Password Confirm Screenshot
  9. DO NOT check Fast encryption. READ the information about encrypting your device. Select Encrypt device, the device will reboot & begin encrypting.
    Android Conrim Encryption Screenshot Android Encrpyting Screenshot
  10. Once encryption is complete, enter the Password at both the encryption & lock screens.
    Android Enter PIN or Password Screenshot Android Lock Screenshot
  11. From your home screen, select the Apps icon, then select Settings.
    Android Home Screenshot Android Apps Screenshot
  12. Select More, then select Security.

    Note: If your device is NOT a Samsung Galaxy S4, navigate through your settings menu & find Security

    Android Settings More Screenshot Android Encrpyting Screenshot
  13. If the device has an SD card, Select Encrypt external SD card, then select Turn on.

    Note: If your device is DOES NOT have an SD card, skip to Step 19.

    Android Security Screenshot Android External SD card Screenshot
  14. Select Yes to encrypt ALL files on the SD card, then select No to exclude media files.
    Android External SD card Screenshot Android External SD card Screenshot
  15. Select Continue, enter your Password ( set in Step 7 ) & select Continue.
    Android External SD card Screenshot Android Confirm Password Screenshot
  16. READ the information about encrypting your SD card, then select Apply.
    Android Confirm Screenshot
  17. The Android OS will now start encrypting the entire SD card ( encryption time will vary based on amount of data located on the SD card ).
    Android External SD card Screenshot
  18. Once the SD card encryption has completed, press the back arrow "(", located at the top left of the screen.
    Android External SD card Screenshot
  19. Under Security, check Unknown sources. Select OK & press the home button.
    Android Security Screenshot Android Unknown Sources Prompt Screenshot
  20. Opem the Play Store.
    Android Security Screenshot
  21. In the search field, type airwatch agent. Then select AirWatch Agent.
    Play Store Search Screenshot
  22. Select Install, then select Accept.
    Play Store AirWatch MDM App Screenshot Play Store App Permissions Screenshot
  23. Once the AirWatch MDM Agent installation is complete, select OPEN.
    Play Store AirWatch MDM App Details Screenshot Play Store AirWatch MDM App Open Screenshot
  24. Select Server Details. Then enter mdm.utah.gov for the Server. Enter sou for the Group ID, then select Continue.
    AirWatch Welcome Screenshot AirWatch Authenticate Screenshot
  25. Enter your Username, which is the same as your email userID without @utah.gov.
    Enter your email password & select Continue.

    Note: If your user authentication fails, you may need to reset your password at http://login.utah.gov, then wait 10mins for it to sync through the system, or call the Help Desk.

    AirWatch Authenticate Screenshot
  26. Select ownership for your device ( "Corporate ¯ Dedicated" is State owned &d "Employee Owned" is personal ), then select "Continue".
    AirWatch Authenticate Enroll Screenshot AirWatch Authenticate Enroll Screenshot
  27. If you are prompted with the next screen ( or similar ), select OK.. Note: If you are NOT prompted with this screen ( or similar ), please skip to STEP 32.
    AirWatch Install Screenshot
  28. Continually select Next, then select Install ( read all the permissions if you desire ).

    Note: If your device is NOT a Samsung, you should be seeing screens similar to these.

    AirWatch Install Screenshot AirWatch Install Screenshot AirWatch Install Screenshot
  29. If asked to by "Google to regularly check device activity", select Accept. then Done.

    Note: The screen may automatically close after the following message appears: App installed

    AirWatch Install Prompt Screenshot AirWatch Done Screenshot
  30. Select Activate, to allow the AirWatch Agent to be a device administrator ( read all the permissions if you desire ). The blue screen will disappear after a few seconds.

    Note: If your device is NOT a Samsung, you may be seeing screens similar to these.

    AirWatch Activate Screenshot AirWatch Version Screenshot
  31. The AirWatch Agent will open & enrollment is complete.
    AirWatch My Device Screenshot
  32. If your agency has enabled location services & you wish to disable location services for your device ( which is NOT recommended, as it will prevent MDM from being able to assist you in finding your device if it is lost or stolen. As well as it will disable location services for the entire device ), open settings & select More ( this is a Samsung setting, just scroll down for other Android devices ), then turn Locations, OFF.
    Android Settings Locations Screenshot

Changing Your Encryption and Lock Screen Password

Your Android device MAY allow you to change your lock screen password ( which in most cases will change your encryption password also ), allowing you to have a shorter password. To change the password go to: Settings > My phone > Lock screen > Screen lock > enter your current password > password ( or pin if available ) > enter new password. Reboot and test.

Note: The software on your device may need to be updated to before it will allow a shorter password. To check if your device has a software update available, go to:
Settings > More > About device > Software update > Check for updates

Is your Android notifying you that Account Action Required?
If so, you are required to install the Google Device Policy app

Managing your Device

Please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here: mdm.utah.gov/mydevice

To gain access to the Self Service Portal, enter the Group ID (SOU) & your Username and Password. This will be the same as your UMD account. Select Login

Self Service Portal Screenshot

Troubleshooting:

If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.