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December 2020

DTS Network and Service Organizations

We are making some organizational changes within DTS to provide innovative ideas and solutions that enable the agencies to conduct business.

We are excited to announce that Kevin Lopez has accepted the position of Director for the Network organization. Kevin will join DTS later this month. The newly formed Network team will not only combine the network products and voice products, but will also combine the operations and engineering teams into one organization.

We are also working on defining the new Service organization, which includes the following functions:

– Business Intelligence

– Developer Pool

– Header, Website, and Design

– Salesforce and DBA

– UtahID

– Other Enterprise Tools

These changes will bring efficiencies by organizing teams by product instead of geographic location to provide focus, accountability, and collaboration. We will be working in the coming weeks to formalize the teams and clarify responsibilities. 


Post Updated: December 17, 2020
Posted On: December 17, 2020

2021-2024 Strategic Plan

The 2021–2024 Strategic Plan for the Division of Technology Services (DTS) provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how its objectives align with the strategic goals outlined in this plan. 

Technology enables agencies to perform more efficiently in fulfilling citizens’ needs, and it will continue to act as a vehicle for innovative solutions. DTS must ensure that IT initiatives align with agency priorities, both now and in the future. To meet the needs of the mobile citizenry, DTS and agencies must work together to adapt planning and governance processes to the world of 24/7 access to government. DTS must also ensure that cost-effective, efficient information and communication systems and resources are being used by agencies to reduce data, hardware, and software redundancy (Utah Code 63F-1-104).

Utah Code 63F-1-203 explicitly requires that the chief information officer (CIO) prepare an executive branch strategic plan that addresses the:

  • interchange of information related to information technology between executive branch agencies,
  • coordination between executive branch agencies in the development and maintenance of IT and systems,
  • protection of the privacy of individuals who use state systems, 
  • priorities for the development and implementation of IT, and
  • maximizing the use of existing state IT resources.

In accordance with the requirements of Utah Code this document has been prepared in order to present the core strategic goals for 2021 to 2024. These goals are meant to support state agency business objectives, support the governor’s goals, support the overall goals of DTS, and help define metrics by which DTS can measure progress. The State of Utah is well poised to meet the goals in this plan. 

Post Updated: December 17, 2020
Posted On: December 16, 2020

Happy Holidays!

Post Updated: December 16, 2020
Posted On: December 16, 2020

Veterans Cemetery Project

The Utah Department of Veterans & Military Affairs faced the loss of a federal support contract for a kiosk physically located at the Veterans Cemetery just north of Camp Williams. The kiosk allowed cemetery visitors to enter the name of an interred veteran and be shown a map of where his or her burial site could be located. 
The VMA approached the DTS Salesforce team about not only replacing the kiosk functionality, but taking a holistic approach to the entire workflow from being contacted by funeral home directors requesting a plot all the way to coordinating with the ground crew to ensure the ground and area were prepped for memorial services. 
The DTS Salesforce team did business analysis, project management, development, application testing, and staff training as part of this project. The new application has replaced a physical ledger and 3×5 cards and automated the submission of reports to external entities. The physical kiosk is still functional, but a mobile-friendly webpage (with a QR code on site) can be utilized that integrates with Google Maps. The application displays relevant information about the veteran, and then guides the patron either to the section of the cemetery or all the way to the burial marker depending on what data is available. 
Jim Bedingfield, the State VMA product owner, commented that this has been the best project he’s been involved in, whether DTS or private sector, in his 8 years with the state. He lauded the expertise and creativity of the DTS team.

When demonstrating the application to our federal counterparts at the Veterans Administration, they commented not only how impressed they were with the deliverables but also mentioned that they were a little embarrassed that as the federal side, they are supposed to be out in front. But here in Utah, we’re leading the way in modernizing veterans cemetery management. 

The agency intends to enhance the application in the future adding an eCommerce portion allowing funeral directors to request a plot and pay for that plot via the website, and also more robust integration with the Utah Veterans Information System application which serves as a veteran record document repository. 
Post Updated: December 15, 2020
Posted On: December 15, 2020

New DTS Edge Organization

We are taking steps to form a new Edge team that will manage endpoint devices including desktops, laptops, and IoT devices. John Barrett has accepted the position of Director to lead the team. This organization change will bring efficiencies by organizing teams by product to provide focus, accountability, and collaboration. 


The team will be comprised of the following main areas of focus:

  • Endpoint Compliance and Audit Response

  • Unified Endpoint Management

  • DaaS

  • G-Suite

  • Operating System Environment (Configuration and Deployment)

  • Edge Services (Desktop Support and Service Desk)

  • Service Desk

Post Updated: December 15, 2020
Posted On: December 15, 2020

New Enterprise IT Tools for Agencies

We have some exciting news! DTS and GOMB have worked to make some enterprise IT tools available at no cost to state agencies. 
– Salesforce
– Lucidchart and Lucidspark
– Zoom
You can see the details, including quantity of licenses available for free, for each product here. Please work with your IT Director if you have any questions or specific needs.
Post Updated: December 15, 2020
Posted On: December 15, 2020

National GIS Day

Rep. John Curtis recently declared November 18 as National GIS Day. The resolution “encourages users of GIS technology, educators, students, and innovators to continue to employ GIS to—

(A) learn and explore;

(B) analyze and address societal, environmental, and other challenges; and

(C) drive economic growth for the betterment of the people of the United States and individuals around the world.”

See the full declaration here.

Our own Automated Geographic Reference Center is a key resource to help users throughout the state with GIS. 

Post Updated: December 9, 2020
Posted On: December 9, 2020

Utah’s Geek Bracket Challenge

During 2020, most DTS employees have been working remotely. In an effort to unite employees and do something fun, we created a Geek Bracket Challenge. This innovative app was recently highlighted in StateScoop. Read the full article here

Post Updated: December 9, 2020
Posted On: December 9, 2020

2020 Business Portal Report

The 2020 Business Portal Report is now available here. DTS has created a web portal that allows a person doing business in the state to access, at a single point of entry, all relevant state-collected business data about the person, including information related to: business registration; workers’ compensation; tax liability and payment; and other information collected by the state that the department determines is relevant to a person doing business in the state. You can see the Business Portal at

Version 2.0 of the Utah Business Portal design was completed and fully implemented in August 2020. The portal consists of four major applications: Plan, Start, Manage, and Grow. These sections help guide a business owner through the business life cycle to help the owner achieve success.

Post Updated: November 30, 2020
Posted On: November 30, 2020