(Per Minute / Advanced Features)
Toll-free service extends agency services by allowing citizens to access state agencies/ services at no cost. A toll-free number is a special telephone number, in that the called parties (state agencies) are charged the cost of the calls by the telephone carrier (via DTS), instead of the calling party. Toll-free numbers are assigned from a special dialing prefix range (also known as area code) such as 800, 855, 866 and 877 where the calls to these prefixes are free to the caller. Toll-free services are billed to the agency.
Product Features and Descriptions
Basic Toll Free Service
Route toll-free number to specific requested telephone number.
- Alternate Call Routing
- Day of Week Routing
- Day of Year Routing
- Geographical Routing
- Toll-Free Assistance
- Menu Routing
Consult your DTS Voice Solution Engineer for more enhanced features.
Advanced Features for Dedicated Services
- Busy Ring No Answer
- Dialed Number Identification
- Direct Termination Overflow, Trunk to Trunk Overflow
- E-Z Route Features (please contact the agency assigned DTS Voice Solution Engineer or call 801-538-3440 or 800-678-3440.
Features Not Included
Some features are dependent upon the PBX or key system in place. Please contact the agency assigned DTS Voice Solution Engineer or call 801-538-3440 or 800-678-3440.
Ordering and Provisioning
All telephone service requests must be in writing. Please contact your Voice Solution Engineer or submit the General Telecom Order Form for Phone Services on the DTS web site.
Provide customer with a monthly bill that is clear, concise, and accurate.
Resolve any billing issues monthly, issuing credits/debits when applicable.
DTS will submit an order request on the behalf of the customer to the contract carrier (CenturyLink). DTS will also ensure that the order is filled to the customer’s specification and in a timely manner.
Notify customer of any changes that may possibly affect their service via the DTS Change Management process.
When the service is no longer needed, customer will notify DTS and request an order to remove services.
Please review billing of services monthly to ensure accuracy. Discrepancies should be discussed with DTS Accounting within the fiscal year in order for adjustments to be approved and processed.
Consult agency assigned DTS Voice Solution Engineer for service options and features.