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Toll-free Service
1-800 Usage
FY23 Rate: $0.0342/minute

Advanced Features
Carrier (CenturyLink) Provided Enhanced services
Other Voice Services FY22 Rate: Cost Plus 10%

Order Product/Service

Call To Order: All telephone service requests must be in writing. Please contact your Voice Solution Engineer or the DTS Help Desk at 801-538-3440 or 1-800-678-3440

1-800 Usage Toll Free Service

(Per Minute / Advanced Features)

Toll-free service extends agency services by allowing citizens to access state agencies/ services at no cost. A toll-free number is a special telephone number, in that the called parties (state agencies) are charged the cost of the calls by the telephone carrier (via DTS), instead of the calling party. Toll-free numbers are assigned from a special dialing prefix range (also known as area code) such as 800, 855, 866 and 877 where the calls to these prefixes are free to the caller. Toll-free services are billed to the agency.

Hours of Support

The hours of support required for 1-800 Toll Free service are Monday – Friday from 8:00 a.m. to 5:00 p.m.

Product Features and Descriptions

Basic Toll Free Service

Route toll-free number to specific requested telephone number.

Advanced Features

  • Alternate Call Routing
  • Day of Week Routing
  • Day of Year Routing
  • Geographical Routing
  • Toll-Free Assistance
  • Menu Routing

Advanced Features for Dedicated Services

  • Busy Ring No Answer
  • Dialed Number Identification
  • Direct Termination Overflow, Trunk to Trunk Overflow
  • E-Z Route Features (please contact the agency assigned DTS Voice Solution Engineer or call 801-538-3440 or 800-678-3440.

Please contact the DTS Customer Support Center, 801-538-3440 or 800-678-3440, and request DTS Voice Provisioning  contact you with information on ordering and planning your Toll Free advanced features.

Rates and Billing

Rates and Billing

Feature

Description

Base Rate

1-800 Toll Free Service

Toll-free numbers are assigned from a special dialing prefix range (also known as area code) such as 800, 855, 866 and 877 where the calls to these prefixes are free to the caller. Toll-free services are billed to the agency.

 

Toll Free Services are billed to the agency.

Ordering and Provisioning

All telephone service requests must be in writing. Please contact the DTS Customer Support Center, 801-538-3440 or 800-678-3440, and request DTS Voice Provisioning  contact you with information on ordering and planning your Toll Free advanced features.

Or, you may submit a General Telecom Order Form for Phone Services on the DTS web site.

DTS Responsibilities

Provide customers with a monthly bill that is clear, concise, and accurate.

Resolve any billing issues monthly, issuing credits/debits when applicable.

DTS will submit an order request on the behalf of the customer to the contract carrier Lumen. DTS will also ensure that the order is filled to the customer’s specification and in a timely manner.

Notify customers of any changes that may possibly affect their service via the DTS Change Management process.

Agency Responsibilities

When the service is no longer needed, the customer will notify DTS and request an order to remove services.

Please review billing of services monthly to ensure accuracy. Discrepancies should be discussed with DTS Accounting within the fiscal year in order for adjustments to be approved and processed.