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Software is available to the agencies at a discounted rate through the State’s MLA.

Software Support
Software support is offered with some of the MLA contracts.

Order Product/Service

Call To Order: (801) 538-3440

Master License Agreement

The State of Utah has Master License Agreements (MLA) which is used to purchase server and PC desktop software at large discounts. The requests for software are sent via the DTS purchasing system.

Product Features and Descriptions


Software is available to the agencies at a discounted rate through the State’s MLA.

Software Support

Software support is offered with some of the MLA contracts.

Rates and Billing

Rates: The rate is based on the Rate Committee approval which is MLA contracted price plus 6%

Billing: Based on the contract, either the billing is completed monthly, at the end of a specified term (such as 3 years) or on a calendar quarter. Perpetual licenses are billed as a one time cost after installation.

Ordering and Provisioning


The Agency or customer completes a DTS purchasing request for new MLA software. DTS Procurement places the order with the vendor (MS only) and notifies the requester, the end user, and the DTS Software Coordinators. DTS procurement will submit an install task. The DTS Software Coordinator will deploy the purchased software via ZenWorks to the end user’s computer. For those computers not connected to the network, the software will be installed manually by the campus’ desktop support. All other software will also be manually installed by the campus’ desktop support. Once installed, the software will be billed to the agencies.

Google Apps/Mail Encryption/Vault

Email with encryption is automatically provisioned for all new employees hired within the executive branch agencies. Agencies can request Vault (Google Message Discovery) on an as needed basis. These services will be billed for on a quarterly basis.

Zenworks/Active Directory

Zenworks is the software that is used for hardware and software management, patch management, and policy management. Active Directory is the tool used for employees to access shared drives on the network. Both are installed and are billed back through the DTS MLA on a quarterly basis.

DTS Responsibilities

The MLA Administrator tracks the software licenses ordered for each agency on an agency level. When an audit of the licenses is performed, the MLA Administrator will verify licenses the State is using with the assistance of the agencies and DTS desktop support.

Agency Responsibilities

The Agency submits the end user’s name and machine serial number when a license is purchased.

The Agency is responsible for purchasing all software through DTS and for reaching out to their campus’ desktop support for troubleshooting software. The Agency is to remain compliant with their software licensing (see Utah Administrative Code R895-3-5).

The agency is to have a software controller to track all agency software (see Utah Administrative Code R895-3-5). It is recommended that this person track the software on a more detailed level (division, computer, etc) as needed for reconciliation within an agency.

Service Levels and Metrics

DTS  Software Coordinators will work to install newly purchased software within 5 business days once an order has been placed by DTS Procurement and once complete installation information (end user and serial number) has been received from the Agency.