Auto attendant systems allow callers to be automatically directed (transferred) to the desired extension without the assistance of a receptionist or operator. This functionality is commonly performed via the voice system (Private Branch eXchange (PBX) switch or a key-system switch), the Automatic Call Distribution (ACD) system, or the voice mail system.
The Division of Technology Services (DTS) provides voice mail and auto attendant services for approved agency locations.
Features and Descriptions
Planning and Implementation
Planning and implementation of phone service for Executive Branch agencies and other branches of state government, if requested, is managed by DTS.
Installation
Installation of service trunks, circuits, and equipment is provided by DTS.
Programming
Programming of the voice switch, voice mail, and auto attendant systems for call routing services is performed by DTS.
Features Not Included
Additional Services
DTS offers a variety of optional calling services through service providers for an additional charge. For information on the prices and availability of these services, or for additional instructions on using these services, visit the DTS web site or contact the agency assigned DTS Voice Solution Engineer by calling the DTS Help Desk at 801-538-3440 or 801-678-3440.
Ordering and Provisioning
For agencies requesting voice mail and/or auto attendant services, please contact the agency assigned DTS Voice Solution Engineer or contact the DTS Customer Support Center by calling 801-538-3440 or 800- 678-3440.
DTS Responsibilities
Design the telephone system that will meet the needs of the customer at an affordable cost.
Engineer and install voice systems that maintain a Grade of Service (GOS) guarantee of P.05. This means that only five percent of calls attempted receive a busy signal during the busiest hour of the busiest day. Telephone systems are engineered for an agency’s peak busy hour.
Agency Responsibilities
For agencies requesting voice mail and/or auto attendant services in locations where the user count (rate payers) does not recover the costs of such services, the requesting agency must pay a one-time charge for the necessary installation of services. Under this premise, the agency is responsible for system costs, including installation, hardware, software, and required upgrades. The $3.00 per month user rate applies.
Contact the agency assigned DTS Voice Solution Engineer to plan telephone needs or contact DTS Customer Support Center by calling 801-538-3440 or 800-678-3440.
Notify DTS Customer Support Center of any problems by calling 801-538-3440 or 800-678-3440.
Please review billing of services monthly to ensure accuracy. Discrepancies should be discussed with DTS Accounting within the fiscal year in order for adjustments to be approved and processed.
