The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.
You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to dts.utah.gov, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.
We hope the new Service Portal can better meet your needs, both now and moving forward.
Get Help
To get help, take the following steps:
Log in to dts.utah.gov.
Select Online Form New Ticket from the Get Help tab.
Select either the Simple or Advanced version of the form from the options at the top.
- If simple:
- Select an option from the Purpose drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”).
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- Add any relevant details in the Describe Your Problem, Request, or Question field.
- Click Submit.
- If advanced:
- Select an option from the Purpose of Ticket drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”).
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- Add any relevant details in the Describe Your Problem, Request, or Question field.
- Select a product from the Product list.
- Select a group from the Assign to Group list.
- Click Submit.
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To check the status of a ticket:
Simply click My Tickets in the tab on the left-hand side of the page.
