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Voice assistants are helping Utah keep the conversation going with citizens

Devices like the Amazon Echo are the latest channel the state’s government is using to “maintain interest and outreach” for services.

When Utah Chief Technology Officer Dave Fletcher thinks about how to integrate technology into state government, two criteria come to mind.

“What we try to do is focus on the things that will improve quality of life and keep our citizens engaged,” Fletcher told StateScoop. 

Utah, which has emerged as a leader among its contemporaries in online services, has found that the emerging technology of voice-activated digital assistants like Amazon’s Alexa fit the bill for satisfaction and engagement in all kinds of citizens.

 

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