The Division of Technology Services has launched an online chatbot to help Utah.gov visitors find the important COVID-19 information they need. The automated text support tool called, Porter, is found on the homepage of Utah.gov. Porter will help with routine COVID-19 support questions and allows customer service agents to focus on helping with complex questions.
Porter uses machine learning to consume frequently asked questions from users and finds answers from agencies across state and local government to learn how to best serve Utahns. Developers are inputting additional information and analyzing answers provided to help improve responses.
Porter will help connect residents to information about COVID-19 case counts, services for people with disabilities, Medicaid guidance, distance education, unemployment assistance, and more.