As our agency customers require telecommuting options to facilitate a mobile workforce, DTS has implemented a solution for Cisco Voice-over-Internet Protocol (VoIP) users; and, until migrated to Cisco VoIP, customers currently using the Avaya platform now have an option for telecommuting, specifically: Avaya Softphone.
Please note that this is only available to those currently on an Avaya phone system. Please work with your IT Director to determine what phone system is available to you.
Softphones run as a workstation application that allows users to make/receive phone calls from a computer connected to the State network.
This product description outlines the implementation of Avaya softphones on the State network.