Google has announced that it is replacing the old Classic Hangouts with a new Google Hangouts Chat. Classic Hangouts will no longer be available in October 2019.
The new Chat is now available in your Google Apps button.
Individual direct messages sent from Classic Hangouts or Hangouts Chat can be viewed and replied to in the other app.
Please note: Group conversations in Classic Hangouts or Hangouts Chat can’t be viewed or replied to in the other app. Group messages are separate between the two apps. You should recreate any group conversations you want to continue in the new Hangouts Chat.
Please contact the DTS Help Desk if you have any questions or need assistance transitioning to the new Hangouts Chat. DTS contact information can be found at dts.utah.gov by clicking the Get Help link.