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DTS Strategic Plan Goals and Metrics

DTS has implemented a new Strategic Plan Dashboard to measure success in meeting strategic goals for FY2020 – FY2023.  This was a large effort that required the support of many groups within DTS to accomplish.  The Strategic Plan Dashboard measures the following goals:

  • Increase digital transactions by 10%
  • Increase the use of Utah’s business portal to 85%
  • Maintain an average customer satisfaction rating of 90% 
  • Maintain a project value score of 85%
  • Improve infrastructure project throughput by 25%
  • Capture positive impact and efficiencies gained through new technology
  • Increase the number of citizen digital transactions by 10%
  • Reduce the count of Audit findings by 25%
  • Monitor and report on the number of threat attempts
  • Increase security awareness training by 25%
  • Validate a Cyber maturity level above 85% every two years
  • Ensure 30% of eligible workers are participating in a remote work program
  • Reduce employee turnover by 10%
  • Improve employee skills by 25%
To view the new DTS Strategic Plan Dashboard, click here or:
  1. Go to:
  2. Hover over: Other
  3. Click on: DTS Strategic Plan