On August 11, 2016, the DTS Help Desk converted to a new phone system. Here are a few things to be aware of when calling the Help Desk:
- You will still use the same numbers to reach the Help Desk
- You no longer need to select whether you have a voice issue or a data issue before being queued to an agent
- You can now leave a callback number to have an agent call you back, rather than leave a voicemail
- While waiting in queue, if you have a general issue with your phone or email password, you can select to speak to an available agent at one of the other Help Desks
Thank you for your continued support. We look forward to improving the service DTS provides to our customers.