The Governor’s Office of Management and Budget has asked all state agencies to improve state government by 25%. A set of tools and concepts known as the SUCCESS Framework (more info here) have been designed to achieve concrete results. The main concepts of the SUCCESS framework include:
Set clear, measurable, and ambitious goals
Use data, analysis, and thinking tools
Create the strategy
Create the organization and culture
Engage employees and customers
Synchronize projects and policies
DTS fully supports and is fully engaged in the SUCCESS framework to provide operational improvements for the agency. We currently have two SUCCESS projects, for which we are providing metrics on a monthly basis.