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Utah Courts and Child Welfare Data Exchange

DTS employees recently helped DHS create a data exchange between Child Welfare and Utah Courts. Great job team! You can see the details of the project below. 

The Utah Administrative Office of the Courts (AOC) and the Utah Division of Child and Family Services (DCFS) implemented an interface between each agency’s management information system in 2009. This interface was designed to seamlessly share real time information regarding common clients within each agency’s own information system. This interface is governed by a Memorandum of Understanding, which also established an Interface Workgroup. The regular […]

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2018 DTS Continuity of Operations Plan

We have recently published the DTS 2018 Continuity of Operations Plan. Thank you to everyone who helped contribute to the report this year. It is a valuable document for DTS.

Generally the public has been very unwilling to overlook lapses in services, even in the wake of service interruptions. The obligation of DTS is to provide seamless services, especially those involving public safety and health, in spite of any event. The public expects the same good customer service from state government as it […]

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New Google Mail

Issue Date: July 6, 2018
Effective Date: July 2, 2018
Section/Group: Email
Submitted by: Peter Freeman
Approved by: Paul Kearsley

Technical Summary and Overview

Over the next several months, Google G Suite Gmail is changing and will offer a new look and add additional features to help you organize your inbox and view upcoming events. Check the G Suite […]

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Health Medicaid IVR Upgrade Project

In January 2018, Utah’s Medicaid Division was informed they would need to upgrade the existing Interactive Voice Response (IVR) system, specifically the AccessNow functionality, before July 1, 2018. The upgrade was needed to be compatible and function with the TLS 1.2 upgrade taking place on the Mainframe, and could integrate into the DTS Enterprise Contact Center Platform known as Genesys.

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Now Accepting Applications for Innovation Fund

In accordance with UCA 63F-4, the Department of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2019 for innovation projects. 

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Notary Practice Exam now on Google Home

The Office of the Utah Lieutenant Governor announced the introduction of the Utah notary practice exam on Google Home. The convenient, voice-activated practice exam helps new notaries review test questions for the Utah Notary Test with Google’s popular voice-controlled speaker and digital assistant, Google Home.

“New Notaries need to cover a lot of information to certify for a commission,” said Jennifer Storie, Office of the Lieutenant Governor. “We are always looking for new ways to help notaries be more successful in the important role they play.”

At the recent Utah Digital Government Summit, […]

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