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Windows 8.1 Pro Device

Windows Phone 8 / Windows RT

NOTE: If you have ANY questions about the enrollment process or experience issues registering, please contact your DTS Help Desk

    1. With your WiFi enabled Microsoft Windows OS (unplug your ethernet cable & connect to the internet via WIFI), click here to download the MDM AirWatch Client.
Chrome Download Bar Screenshot
    1. Once downloaded, open the Win32Agent_Inst….exe file. Chrome Download Bar Screenshot
    2. You will see the SmartScreen popup, select More info.

      Note: If you do not see this screen, please proceed to the next step.

      SmartScreen Screenshot
    3. When you see this screen, select Run anyway.

      Note: If you do not see this screen, please proceed to the next step.

      SmartScreen Screenshot
    4. When prompted by Symantec, select Allow this file.

      Note: If you do not see this screen, please proceed to the next step.

Symantec Screenshot
  1. Select OK.

    Note: If you do not see this screen, please proceed to the next step.

    Symantec Permission Screenshot
  2. Select Install.

    Note: If you do not see this screen, please proceed to the next step.

    Win32Agent Install Wizard Screenshot
  3. Select Next. Win32Agent Install Wizard Screenshot
  4. Select I accept, then select Next < Win32Agent User Agreement Screenshot
  5. Select Next < Win32Agent Install Screenshot
  6. Select Install Win32Agent Install Screenshot
  7. Select Finish Win32Agent Install Completed Screenshot
  8. Enter sou as the Goup ID & mdm.utah.gov for the Server Name. AirWatch Enrollment Screenshot
  9. Enter your network username and password, then select Next. AirWatch User Credentials Screenshot
  10. Select the device ownership type, then select Next. AirWatch Additonal Information Screenshot
  11. Select Finish AirWatch Enrollment Complete Screenshot
  12. You can confirm enrollment by loggin into the Self Service Portal AirWatch  Screenshot

MDM Enrollment is now complete. You can close all windows that were opened in relation to MDM enrollment.

Managing your Device

Please log into the Device Self Service Portal to manage your own device. When you contact DTS for device support, DTS will assist you in accessing the Device Self Service Portal to manage your device. The Self Service Portal can be found here: https://mdm.utah.gov/mydevice

To gain access to the Self Service Portal, enter the Group ID (SOU) & your Username and Password. This will be the same as your UMD account. Select Login

Self Service Portal Screenshot

Troubleshooting:

If you have trouble with the registration process, or issues with MDM on your device, please contact Help Desk Support.