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Utah ID Password Reset/Recovery

I need help with:

Password Reset Help

  1. Go to: and log in to your account.

  2. Click on My Account on the Utah ID Portal page.

  3. Click on Change Password and follow the instructions.

    Change Password Screenshot

Forgot Password / Password Recovery Help

  1. Go to: and click Forgot Password.

    Utah ID Login Screenshot

  2. Fill out the information requested.

    1. Enter your Utah ID or your Email Address.
    2. Enter your Last Name.
    3. Click Continue.

    Password Recovery Information Screenshot

  3. Answer the security question and press Continue.
    If you don’t know the answer, please contact your Help Desk and ask for assistance.

    Security Question Screenshot

  4. Your recovery code will be sent to either your address, cellphone number, or secondary email address. If needed, you can access your email account by adding a new tab to your browser.

    Email Access Screenshot

  5. Log onto your email, secondary email, or cellphone to get the password recovery code.

  6. Type your Recovery Code then press Continue.

    Recovery Code Screenshot

  7. Type in your new password and press Finish

    Passwords must be at least 8 characters long and have at least 3 of the 4 following categories:

    • Uppercase
    • Lowercase
    • Number
    • Special Character

    New Password Entry Screenshot

  8. You have now completed recovering your password.