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Desktop Password Reset

If your account is just locked because the password was typed incorrectly (ie. wrong case usage).

  1. Click “Switch User” and then select the “Self Service User.”
  2. At the “Arches Logon Screen” > type in your user name and the correct password.
  3. Important: After about two full minutes, both UtahID and AD accounts will be unlocked without additional user intervention.
  4. Log off of the “mini portal” > select “Switch User” > select user account and logon.
  5. If you are still unable to login please follow the instructions below to reset your password.
  1. Press Ctrl+Alt+Delete to unlock computer then
    Switch User or
    Other Credentials

    Windows Lockscreen Screenshot

  2. Click on
    Other Credentials

    Windows Login Screenshot

  3. Select
    Self-Service Password Reset

    Windows Self-Service Reset Screenshot

  4. Click on Forgot Password?

    Utah ID login Screenshot

  5. Enter requested information and press Continue

    Utah ID Recover Password Screenshot

  6. Answer Security Question, if you do not know the answer, please contact your Help Desk and ask for assistance in getting your security answer.

    Answer the question and press Continue

    Utah ID Security Question Screenshot

  7. Your recovery code will be sent to either your address, cell phone number or secondary email address, which you can access by clicking on the Email Access tab to the right of the Password Recovery tab

    Utah ID Rcovery Code Screenshot

  8. Login to your personal email to get the password recovery code

  9. Type in your code and press Continue

    Utah ID Rcovery Code Screenshot

  10. Type in your new password and press Finish

    Passwords must be at least 8 characters long and have at least 3 of the 4 following categories:

    • Uppercase
    • Lowercase
    • Number
    • Special Character

    Utah ID Set New Password Screenshot

  11. You have now completed resetting your password

  12. Close the window by clicking the Red X in upper right corner.

    Utah ID Portal Screenshot

  13. Click on Switch User

    Windows Switch User Screenshot

  14. Select Other and type in your User ID and new password

    Windows Login User Screenshot

  15. If you require further assistance, please contact your Help Desk.