If your account is just locked because the password was typed incorrectly (ie. wrong case usage).
- Click “Switch User” and then select the “Self Service User.”
- At the “Arches Logon Screen” > type in your user name and the correct password.
- Important: After about two full minutes, both UtahID and AD accounts will be unlocked without additional user intervention.
- Log off of the “mini portal” > select “Switch User” > select user account and logon.
- If you are still unable to login please follow the instructions below to reset your password.
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Press Ctrl+Alt+Delete to unlock computer then
Switch User or
Other Credentials
-
Click on
Other Credentials
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Select
Self-Service Password Reset
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Click on Forgot Password?
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Enter requested information and press Continue
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Answer Security Question, if you do not know the answer, please contact your Help Desk and ask for assistance in getting your security answer.
Answer the question and press Continue
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Your recovery code will be sent to either your @utah.gov address, cell phone number or secondary email address, which you can access by clicking on the Email Access tab to the right of the Password Recovery tab
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Login to your personal email to get the password recovery code
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Type in your code and press Continue
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Type in your new password and press Finish
Passwords must be at least 8 characters long and have at least 3 of the 4 following categories:
- Uppercase
- Lowercase
- Number
- Special Character
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You have now completed resetting your password
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Close the window by clicking the Red X in upper right corner.
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Click on Switch User
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Select Other and type in your User ID and new password
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If you require further assistance, please contact your Help Desk.
