- Technology Innovation Fund: HCM/Payroll
- Technology Innovation Fund: Citizen Portal
- CCJJ law enforcement agency data collection (HB 403)
- DHHS Technology Infrastructure (ARPA)
- Web Services Enhancements (UGRC)
- Electronic Health Records System Maintenance
- Boards and Commissions Website
- One Utah Constituent Services
- OIG Case Management System
- Financial System Optimization
- Database Upgrade and System Maintenance
- Application Programmers
- Water Quality Compliance Database
- Medicaid Provider Reimbursement Information System – Maintenance and Operations
- Emergency Medical Services Data System
- Online Compliance System Upgrade
- Retail Store Technology Infrastructure Upgrade
- Online “Click and Collect” Pilot Program
- Licensing and Enforcement Systems Upgrade
Technology Innovation Fund: HCM/Payroll
Department of Government Operations
This project will update and modernize the HR and Payroll systems for State of Utah employees. There are many benefits in making this change which include systems that have enhanced capabilities including the ease of use, mobile friendly, efficient for state government employees, feature rich, ease to integrate with other systems, and more accessible. This would also include robust reporting and business intelligence solutions built in as part of the solution. The implementation is expected to take three years.
Technology Innovation Fund: Citizen Portal
Department of Government Operations
The purpose of the Citizen Portal project is to create a customer-centric online application to allow individuals in the state to access multiple state services with a single sign-on and more unified experience. Citizen Portal will support the Governor’s OneUtah vision of “A customer-centric experience wherein residents, business, and visitors have the ability to interact, manage, and receive any state service seamlessly through a single source.” The Citizen Portal must be implemented by January 1, 2025. Goals for the portal include:
- Modernizing citizen identity with a secure login environment
Ensuring that the portal is a modern, well-governed solution that can withstand audits and meet security needs
- Developing a mobile-first strategy
- Make it easier for residents to do business with the state
CCJJ law enforcement agency data collection (HB 403)
Utah Commission on Criminal and Juvenile Justice (CCJJ)
House Bill 403 was passed during the 2022 legislative session. This bill requires the Utah Commission on Criminal and Juvenile Justice (CCJJ) and the Division of Technology Services (DTS) to collaborate on creating a Criminal Justice Database as a repository for statutorily required data. Through this project, DTS will create a data management system to capture data from law enforcement agencies, jails, and courts in the state to provide key insights into policy decisions and justice reinvestment. A master database shall be created to include industry data standards and indexing for data retrieval. Data shall be gathered and accessible by all criminal justice agencies in the state with reports, analytics, notifications, approvals and protocols for real-time audit capability. A comprehensive list of all stakeholders and their data sources must be compiled to identify technologies and methodologies in use; confirm the data outlined is captured and available to these stakeholders; provide no more than two methods for uploading data based on their respective technologies (spreadsheet vs. api). Database creation, front-end presentation layer and reporting system must be scoped and developed. In addition, access controls, role-based security and other governance for administering the program will be identified.
DHHS Technology Infrastructure (ARPA)
Department of Health and Human Services
This project will transform 42 DHHS systems and many former DHHS websites into modern, resilient, scalable, securely architectured, and sustainable systems with efficient processes surrounding their development and governance. A subset of the systems will also have additional functionality and customer experience enhancements made to better handle future challenges like the COVID-19 pandemic. A new cloud-based data warehouse and reporting tool will enable the Department of Health and Human Services (DHHS) to analyze client, program, service, and payment data from across the department. This information will support decision makers in planning, operations, auditing, performance measurement, program improvement, clinical and other administrative functions. Data analytics can specifically help ensure that DHHS can provide just-in-time services and reduce the number of repeat visits from clients and caseworkers by identifying trends and recurring issues.
Web Services Enhancements (UGRC)
Utah Geospatial Resource Center (Department of Government Operations)
The Utah Geospatial Resource Center (UGRC) is responsible for acquiring, aggregating and developing geospatial data for the State of Utah. Over the years UGRC has worked with countless partners to amass important spatial data, which is stored in the State Geographic Information Database (SGID). The UGRC Web API was developed as a service to enable free and open access to all of this data via two main endpoints, and without specialized software. This ability to search and query across the SGID, and to locate an address (geocoding) is the key to this effort. When the UGRC Web API is used to geocode or query spatial SGID data, you unlock the ability to visualize and use the data in myriad ways, from anywhere, for whatever reason, without licensed software. This project will enhance and maintain the UGRC Web API system.
Electronic Health Records System Maintenance
Corrections is working to replace the legacy M-Track medical system through a vendor. This funding is used to purchase the annual maintenance for the new system.
Boards and Commissions Website
Governor and Lieutenant Governor
DTS will assist the Governor’s Office in an effort to separate Boards and Commissions from Constituent Services within Salesforce and create distinct orgs for each. Many improvements will come with the new Salesforce instance, making it easier for state agencies and the public to understand the Governor’s Boards and Commissions.
One Utah Constituent Services
Governor and Lieutenant Governor
Along with Boards and Commissions, DTS will separate Constituent Services from the Boards & Commissions org within Salesforce and allow for improvements and enhancements that will support the statewide, centralized customer feedback program, including integration with Qualtrics. This will make it easier for citizens to provide feedback, and easier for Constituent Services to track and respond to feedback.
OIG Case Management System
This project is to procure a replacement case management system for the Office of Inspector General. There are many products in the Medicaid Program Integrity arena that provide both good case management and data analytics capabilities.
Financial System Optimization
The Division of Finance is working to optimize the state’s financial system. This project will mainly be focused on updating the Chart of Accounts to address agency consolidations and to provide consistency in financial reporting across agencies.
Database Upgrade and System Maintenance
There are increased licensing and maintenance costs for the state’s Tax systems, Gentax and VADRS, in the new contract with the software vendor. This effort will also provide a change from standard (every three year) MS SQL Server licensing to on-demand SQL Server licensing in the AWS environment.
The funding for this effort is to add developers back to the agency for FTEs lost with 2020 budget cuts. The positions were empty at the time (retirements). The individuals will be primarily focused on Gentax and enabled through ongoing service packs.
Water Quality Compliance Database
DTS will be working closely with the department to develop a new system for tracking and follow up on water quality issues. The new system will provide an efficient way for compliance workers to ensure water quality issues are addressed in the state.
Medicaid Provider Reimbursement Information System – Maintenance and Operations
Health and Human Services
The legacy MMIS system is unable to keep up with state and federal requirements. The new system will allow Medicaid to properly comply with CMS requirements. This project is for DHHS to continue to work on modernizing the MMIS system.
Emergency Medical Services Data System
Health and Human Services
This project will provide continued support of the Emergency Medical Services Data System, which is required to meet state statute due to loss of funding in prior years.
Online Compliance System Upgrade
DTS will work with DABS to convert a paper-based Licensing and Compliance system to a 95% online system for both new licensees and renewals, allow compliance officers to complete online compliance and audit checks at licensee premises in real time, and provide access to the licensee system by Department of Public Safety State Bureau of Investigation Alcohol Enforcement agents.
Retail Store Technology Infrastructure Upgrade
Outdated store infrastructure and technology exists, including: infrastructure (e.g wiring, credit card readers, handheld scanners) and software development (cycle counting, selecting/picking product for click and collect, tracking product in multiple location within the store, restocking). DTS will work with DABS to upgrade this infrastructure to address current and future needs.
Online “Click and Collect” Pilot Program
This new system will provide the ability for DABS customers to go online to see store inventory, place orders for products, pay for products, and drive to store to pick up product.
Licensing and Enforcement Systems Upgrade
DTS will be working with Commerce on a My License Office (MLO) upgrade or replacement, which is used to manage professional licenses. Commerce is also reviewing and evaluating division needs, as there is desire to reduce complexity and simplify the number of tools and vendors currently being used as well as eliminate technical debt.