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September 2017

End of Life Cisco IP Phones

This is a reminder that agencies should be planning and budgeting for the replacement of certain IP Phone models.
It is recommended that the IP Phones be replaced in phases during the next few years as budgets allow.
See this spreadsheet for details on replacement models and cost impact. Coordinate with your DTS voice solution engineer for assistance.
Time Frame for IP Phone End of Life Cycle:
Model Last Date of Support:
7911 February 28, 2017
7937 March 31, 2019
7942 January 31, 2021
7962 January 31, 2021
8945 March 31, 2021
8961 July 31, 2020
9971 July 31, 2021
7914 KEM March 30, 2014
7915 KEM January 31, 2021

August 2017 SUCCESS Metrics Report

Here is the August 2017 SUCCESS metrics report

The Governor’s Office of Management and Budget has asked all state agencies to improve state government by 25%. A set of tools and concepts known as the SUCCESS Framework (more info here) have been designed to achieve concrete results. The main concepts of the SUCCESS framework include:
Set clear, measurable, and ambitious goals
Use data, analysis, and thinking tools
Create the strategy
Create the organization and culture
Engage employees and customers
Synchronize projects and policies
Stay focused
DTS fully supports and is fully engaged in the SUCCESS framework to provide operational improvements for the agency. We currently have two SUCCESS projects, for which we are providing metrics on a monthly basis.

Enterprise Service Bus Forms

The Enterprise Service Bus (ESB) forms are now available in ServiceNow. Please start using these forms to request deployments and new instances. 

An ESB is an architecture, a set of rules and principles for integrating numerous applications together over a bus-like infrastructure. ESB products enable users to build this type of architecture, but the products vary in the way that they do this and in the capabilities that they offer. The core concept of the ESB architecture is that different applications can be integrated by putting a communication bus between them and then enabling each application to talk to the bus. This decouples systems from each other, allowing them to communicate without dependency on, or knowledge of, other systems on the bus. The concept of ESB was born out of the need to move away from point-to-point integration, which, over time, becomes brittle and hard to manage.

2018 IT Plan

The DTS FY2018 IT Plan is now available. In accordance with UCA 63F-1-204each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall ITstrategy and potential areas for coordination among agencies.

Utah Takes First Place in Digital Government Experience

The Center for Digital Government Announced Utah.Gov has been awarded first place in the Government Experience Awards. Utah.Gov services also won two additional category awards and special recognition for innovation. After 20 years of the Best of the Web Awards, the Center for Digital Government updated the competition this year to evaluate the new environment for online services. The Government Experience Awards recognize the achievements and best practices of states, cities and counties that excel at creating useful online government services and applications.


“Once again Utah has been recognized as the leader it is in providing online tools for the residents of Utah,” said Gov. Gary Herbert. “We are pleased that such a prestigious organization has chosen to award first place to Utah.”


The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government.


“We work hard to provide the very best online services for Utahns,” said Mike Hussey, Utah state Chief Information Officer. “It is very satisfying to be recognized by the Center for Digital Government.”


In addition to Utah’s First Place award Utah.Gov services won category awards for:


  • Government-to-Citizen Experience Award: Utah Hunting and Fishing Services
  • Government-to-Government Experience Award: Utah Public Meeting Notice



Utah also received special recognition by winning the Center for Digital Government Innovation Award for Predictive Government Through Google Now and Amazon Alexa.


To learn more visit Utah.Gov.




RSS feeds:

Utah blogs:


About Utah.Gov is the entry point to over 1,000 online services and benefits over 3 million residents in the state of Utah. provides citizens and businesses with more convenient options for interacting with government. Through, citizens can find public meetings, renew their vehicle registration, buy a hunting and fishing license, register a business, find a transparent state budget, and much more. In 2016 alone, received 20 awards making it the nation’s most honored state website. is managed and operated through a public-private partnership between the state and Utah Interactive, the Salt Lake City-based official digital government partner for the state of Utah. Utah Interactive is part of digital government firm NIC’s family of companies.


About NIC

Founded in 1992, NIC Inc. (NASDQ: EGOV) is celebrating 25 years as the nation’s premier provider of innovative digital government solutions and secure payment processing, which help make government interactions more accessible for everyone through technology. The family of NIC companies has developed a library of more than 12,000 digital government services for more than 4,500 federal, state, and local government agencies. Among these solutions is the ground-breaking digital government personal assistant, Gov2Go, delivering citizens personalized reminders and a single access point for government interactions. More information is available at

Google Drive File Stream

A new desktop application from Google called Drive File Stream will be available for all Google customers on Tuesday, September 26, 2017. Google Drive File Stream is an application that allows Google Drive users to quickly access, from their computer, all their files located in Google Drive. Drive File Stream is only compatible with G Suite Business licenses (Google Apps Unlimited).


In order to have Drive File Stream installed, please contact the DTS Help Desk and submit a request for its installation on your computer. The application will either be installed remotely by the DTS Help Desk or in person by DTS Desktop Support staff.

Additional Information

  • The current version of Google Drive for Mac/PC is officially deprecated with the launch of Google Drive File Stream, and starting December 11, 2017 will no longer be supported.
  • A new version of Google Drive for Mac/Pc, called Backup and Sync, has been released by Google and can be used either along with Drive File Stream or as an alternative to it.
  • In October – Notification messages from Google will begin about the discontinuance of the current version of Drive for Mac/PC.
  • Running both Google Drive File Stream and Backup and Sync on the same computer will result in prompts to stop syncing My Drive with Backup and sync. The purpose for this is to conserve disk space.
  • Team Drive files will only be viewable (read only) when opened in Drive File Stream. The files will only be editable in Drive on the web.


Please contact the DTS Help Desk for any questions or needed assistance. DTS Help Desk contact information can be found at and clicking the link Get Help.