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September 2016


The Governor’s Office of Management and Budget has asked all state agencies to improve state government by 25%. A set of tools and concepts known as the SUCCESS Framework (more info here) have been designed to achieve concrete results. The main concepts of the SUCCESS framework include:
Set clear, measurable, and ambitious goals
Use data, analysis, and thinking tools
Create the strategy
Create the organization and culture
Engage employees and customers
Synchronize projects and policies
Stay focused
DTS fully supports and is fully engaged in the SUCCESS framework to provide operational improvements for the agency. We currently have three SUCCESS projects, for which we are providing metrics on a monthly basis. Below is the latest chart with metrics.
Data Security 
  • DTS blocks an average of over 100 million potentially malicious attacks on the state network every day. DTS must continually work to improve the security of the state’s data as new and more sophisticated threats surface almost every day.
  • DTS established a data security SUCCESS strategy with the goal to increase the overall security of the state’s data systems.
  • At the core of the data security SUCCESS strategy is an ongoing systematic prioritization of high-risk areas across the state.
  • A group of dedicated DTS staff is organized around this system, working to identify and mediate threats on a 24/7 basis.
  • DTS has achieved over 100% improvement in reducing the number of high-risk areas since August 2013.
Procurement and Deployment of PCs (non peak)
  • DTS provides procurement and deployment of all PCs for the cabinet level agencies. It is imperative for state employees to be able to get back to work quickly when a PC needs to be replaced.
  • Goal is to quickly deliver competitively priced PCs that meet or exceed agency needs to decrease purchase approval time, and decrease delivery and deploy time.
  • DTS has achieved over 10% improvement in time taken to procurement and deploy PCs to agencies since July 2015.
Application Development
  • Agencies rely on many applications provided by DTS to conduct agency business. The application projects must be completed on time, within budget, meet the agencies’ requirements, and remain secure.
  • After completion of every DTS application development project, the agencies complete a scorecard to rate the service provided by DTS.
  • DTS has seen improvement in the quality of application development projects delivered to state agencies since March 2015.

Web Filtering Tool Upgrade September 21

DTS is upgrading the web filtering tool on the State’s Network on September 21, 2016.

With the current filter, all restricted content is blocked. If you have an exception granted, then you must login after hitting the blocked content page. After September 21, the filtering will use Active Directory groups to identify users with exceptions and allow them to access blocked content without logging in again.

If you experience any issues, please contact the DTS Help Desk (click on ‘Get Help’)

Electronic Driver License Report

The smartphone is the new wallet. In fact, many people no longer carry a wallet, while “digital wallets” are now a common feature on all smartphones. A digital wallet refers to an electronic device that allows an individual to make electronic commerce transactions. This can include purchasing items online with a computer or using a smartphone to purchase something at a store. An individual’s bank account can also be linked to the digital wallet. 

An individual’s driver license is one of the key documents that people keep in their purse or wallet. The driver license is not only the identifying document that allows people to drive a vehicle, but has also become a key document for other types of authentication such as at banks, retail outlets, air travel, etc. With all of that in mind, however, the driver license is one of the last document types to go digital. HB227, passed by the 2016 Utah State Legislature required  the Department of Public Safety and the Department of Technology Services work together to identify the challenges and the opportunities to developing an electronic or digital driver license.You can view the full report here.  

AGRC August 2016 Newsletter

Check out AGRC’s August newsletter here:

  • New 2016 High Res Imagery for Wasatch Front (& Torrey area too)
  • Major Update to Utah Trails Dataset
  • Division of Water Rights Irrigation Canal Mapping Project
  • Not On the State Network? ArcGIS Online will Replace Public SGID SDE Connections
  • Contract Awarded for State LiDAR Data Collection
  • Tax Year Parcel Data Coming Soon…
  • SGID Data Updates Details
  • Calendar of Events

DTS 2016 Accomplishments

DTS has accomplished many great things during 2016. You can view many project highlights here. Thanks to all fantastic DTS employees who contributed to the success of Utah agencies:

  • Cost Savings: Over the past year, DTS has been able to realize $838,788 cost savings through volume discounts for IT equipment purchases. The savings have been passed on to the agencies, helping to lower the overall amount paid for computers and other IT equipment and services.
  • Mobility: As part of the statewide mobile strategy, DTS has continued to update websites in a way that makes them more useable by cellphones and tablets as the utilization of these devices continues to grow.
  • Improved Website Design and Development
  • Upgraded Telephone Technologies
  • New Asset Management System and Process
  • Laptop and Desktop Security Enhancements

FY2017 IT Plan is Complete

Every year, the agencies DTS supports are required to submit a list of all IT projects to be completed during the year called the IT Plan. The IT Plan helps DTS identify upcoming projects and allocate resources where needed. DTS can also understand areas of coordination and collaboration among the agencies. The FY2017 IT Plan has been reviewed by DTS and is available here.

This year, the vast majority of the IT Plan budget is dedicated to the maintenance of a relatively few number of large systems. Thirty­-four projects are in direct response to new legislative requirements. The majority (over 80%) of the proposed budget is oriented towards maintaining and upgrading existing systems.

Estimated Total Project Cost: $230,851,099

Over the past two years, the domain has supported over 1 billion page views and 68 million online transactions resulting in lower costs to the state and improved service to Utah businesses and the public. Thirty-­nine percent of the IT projects in the 2017 IT plan have a web component with the goal of improving service to the public through this important channel.

ININ Contact Center

DTS and ORS have spent over two years working to replace the old ORS call center with a new ININ Contact Center.  The project was challenging and introduced new technologies to the State.  The implementation included a tight integration with the ORSIS Child Support System.  Some of the major deliverables included:

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Utah Wins 2nd Place 2016 Best of the Web Award has been awarded 2nd place in the 2016 Best of the Web Awards. Now in its 20th anniversary year, the annual Best of the Web (BOW) awards recognize city, county and state governments for their work to engage citizens online while also providing them with cutting-edge Web services.

The Digital Government Achievement Awards (DGAA) highlight outstanding agency and department websites and applications. Awards were presented in seven categories this year. 

“Government websites have changed a lot over the past 20 years and so have citizen expectations,” said Todd Sander, executive director of the Center for Digital Government.  “This year’s winners are well positioned to take up the challenge of a new era and lead the impending transformation toward more integrated, anticipatory and personalized electronic services.”    

View more here. 

DTS Offers New Object Storage Product

DTS is now offering Object Storage during FY17 at a rate of $0.0198 per GB per month. Agencies can find more information here. The DTS Hosting Object Storage product is a low-performance, unstructured data storage option available for low-access files such as long-term data archives, documents or logs generated and managed by applications, and audio/video/image files.  This storage solution utilizes scale-out commodity hardware rather than a magnetic tape infrastructure to assist with accessibility as well as reduced storage costs.

Object storage is different than a typical file service in that it stores files along with a variety of associated information as objects.  The object metadata allows for improved policy-based data management.  The data is stored across different storage media with the option to store it across different locations.  This allows for the storage to be very scalable, resilient, and highly available, avoiding the need for data backup in many cases.  The objects are also stored in such a way that they are accessible from any node in the object store, making a private cloud storage solution available to DTS customers.  All of these features make object storage a great solution for data archival and management.

Unlike most file storage services, objects are stored and accessed using web protocols.  This simplifies unstructured data storage and access for many different application types, especially web applications.  Due to this difference in access method, mapped drives to end-user desktops will not be available.  Every effort should be made to manage the data using agency or enterprise applications that support object storage access.

DTS Rate Committee Approves FY2018 Rates

On August 31, 2016, the DTS Rate Committee approved the FY2018 rates. You can view the rates here. DTS operates as an internal service fund and charges rates to state agencies based on service demands. DTS service rates are reviewed and approved on an annual basis in advance of the fiscal year to assist agencies and GOMB in the annual budget recommendation to the Legislature. Through its prescribed rate process, DTS develops rates that more accurately reflect actual costs.

The FY2018 rates will now be submitted to the Governor’s Office of Management and Budget for approval, and ultimately the rates will be approved by the Utah State Legislature during the 2017 general session.

Google Apps Licensing Changes

Recently, the Google Apps email domain for the State of Utah was upgraded to take advantage of features and functions offered by the new Google Apps Unlimited product.  During the upgrade process, all email accounts were granted a temporary waiver from the typical 30 GB storage limit. Now that the upgrade process has completed, the 30 GB storage restriction will be re-instated for accounts that are not licensed for Google Apps Unlimited. You can view the Technical Bulletin here. 

To prevent any disruption of service to your account, the waiver from the 30 GB limit will remain in effect until the end of September 2016.  Employees who are using close to or more than 30 GB have two options:

Option 1:

 Account upgraded to Google Apps Unlimited.

Note:  Accounts choosing this option will be charged an additional amount for the license upgrade. You will need to get approval from your supervisor before upgrading to Unlimited.

Option 2:

Reduce the email messages, files, and photos in the account to reduce my total storage use below the 30 GB limit.

Note:  When the 30 GB limit is reinstated, accounts that reach or exceed that threshold will not be able to receive email until total storage is reduced.