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October 2019 Receives 2019 Communicator Award of Excellence

The Communicator Awards is the leading international awards program recognizing big ideas in marketing and communications. Founded over two decades ago, The Communicator Awards receives over 6,000 entries from companies and agencies of all sizes, making it one of the largest awards of its kind in the world.  The Award of Excellence, their highest honor, is given to those entrants whose ability to communicate positions them as the best in the field. The Award of Distinction is presented for projects that exceed industry standards in quality and achievement. received the 2019 Award of Excellence for Government Websites. You can see more here. 

Post Updated: October 15, 2019
Posted On: October 15, 2019

2019 DTS Accomplishments

The 2019 DTS Accomplishments Report is now available here. DTS has achieved many successes throughout the past year.

Post Updated: October 9, 2019
Posted On: October 9, 2019

October is Cybersecurity Awareness Month – Secure IT

Governor Herbert has declared October Cybersecurity Awareness Month. Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. This year’s overarching message – Own IT. Secure IT. Protect IT. – focuses on key areas including citizen privacy, consumer devices, and e-commerce security. Check out more at the icons below. 

Secure IT.

Creating a Strong PasswordA How-To Guide for Multi-Factor Authentication5 Ways to be Cyber Secure at WorkPhishingE-Commerce and E-Skimming
Post Updated: October 7, 2019
Posted On: October 7, 2019

DTS Employee Sam Albornoz Receives Building on Success Award


During the Building on Success 2019 operational excellence conference on Sept. 9 and 10, the Governor’s Office of Management and Budget (GOMB) recognized the following agencies and individuals for going above and beyond to get the most value for every tax dollar invested:
Executive Leadership Award: Department of Public Safety and Department of Human Services
Trailblazer Award: Department of Corrections
Innovation Award: Department of Alcoholic Beverage Control and Department of Health
Champion Award: Sam Albornoz from the Division of Technology Services and the Division of Juvenile Justice Services
25% Improvement Award: Department of Human Services and Department of Health

Congratulations Sam!

Post Updated: October 2, 2019
Posted On: October 2, 2019

GOMB Recognizes DTS SUCCESS Effort

GOMB recently recognized DTS Solutions Delivery. You can see the information from GOMB here.

The SUCCESS Framework teaches state employees about the Rules of Flow. Following these rules will help you move a product or service more efficiently and effectively through your system. This month we are sharing how the Division of Technology Services implemented the concept of work in process.
Are you or your employees feeling overwhelmed at work? Are you juggling several projects at once? Read the success story below to learn how one team took on fewer tasks and was actually able to complete more projects.

The Division of Technology Services (DTS) has a solutions delivery development team that provides software development for state agencies. The type and volume of projects this DTS team works on varies greatly depending on agency needs. At one point in time the team had 55 projects in its queue, but it was only completing about 12 a year. This low completion rate was caused, in part, by staff working on several projects at once leading to bad multitasking and reduced productivity.

To remedy the problem, DTS leadership decided to reduce work in process (WIP) and use WIP boards to better monitor and control the workload. This increased throughput substantially. By limiting the number of projects in process to 18, this DTS team was able to complete 33 projects a year. While it may seem counterintuitive, reducing WIP leads to improved productivity and completion times. 

We applaud the DTS solutions delivery development team for their efforts to unlock hidden capacity by improving the flow of work. This is just one example of the efforts underway at DTS to significantly improve quality, costs and speed of delivery.

Post Updated: October 2, 2019
Posted On: October 2, 2019

FY2020 IT Plan

The FY2020 IT Plan is now available. You can see it here. In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

Post Updated: October 1, 2019
Posted On: October 1, 2019