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October 2016

Knowledge Services Contract

The State of Utah Department of Administrative Services, Division of Purchasing & General Services in cooperation with the Department of Technology Services has recently reviewed the IT Consulting Services process and issued a Managed Services Provider for IT Staff Augmentation Services RFP on June 16th, 2016. After completing the evaluation process, Knowledge Services was awarded the Managed Services Provider (MSP) Contract # IT2462 on August 26th, 2016. Knowledge Services, with the support of a Vendor Management System (VMS) technology developed by dotStaff™, will manage the State of Utah’s IT Staff Augmentation Services Program. This program is going to play a big role in the State of Utah Executive Branch’s contracting method to acquire IT Staff Augmentation Services and fill future needs and resources. 

The Knowledge Services MSP program is replacing the MSP pilot program and will continue to provide hiring managers the opportunity to bid additional consulting needs with existing IT consulting vendors with which they’ve historically had success, as well as, work with other existing vendors that were not currently available. Knowledge Services will provide State agencies and other eligible users with all the necessary tools to improve IT consulting services efficiency and provide both vendor partners and hiring managers with real time performance information. State agencies and their enrolled vendors will benefit by having improved visibility through a web-based time entry, time approval, requisition process, and streamlined invoicing.

October is Cyber Security Awareness Month

Governor Herbert has declared October as Cyber Security Awareness MonthWe live in a world that is more connected than ever before. As a government employee, you likely have access to sensitive information. It is important to safeguard the information you work with to protect yourself and the State. Remember to Stop. Think. Connect.
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Simple Security Tips

1. Lock and password protect all personal and agency-owned devices including smartphones, laptops, and tablets. This includes locking your computer when you step away from your desk at work. You may not always know the people walking around your office and what their intentions are. Encrypt data and use two-factor authentication where possible. 
2. Dispose of sensitive information properly and according to your organization’s policies.  
4. Conceal your work badge and identification when outside of your office building, especially when out in public or when using public transportation. 
Thank you for your continued support to help keep State data safe! If you have any questions, contact DTS at

Service Catalog Changes

DTS has made a change to the Service Catalog in ServiceNow to accommodate upcoming needs. We realized that one catalog was not going to be efficient as we keep adding more and more items, therefore we decided to break it up into several catalogs.

Everything that you could see before should still be there, but it may take an extra click or two to get to what you are used to seeing. You can view detailed information here. 

Please let the DTS Help Desk know if you are having any issues with the Service Catalog.  We do have a couple of tickets open with some known issues we are seeing, but we want to know if you are running into any specific problems that we may not be aware of.

GOED Receives Excellence in Economic Development Award from the International Economic Development Council

The Utah Governor’s Office of Economic Development received a Gold Excellence in Economic Development Award for its 2016 project in the category of New Media from the International Economic Development Council (IEDC).

The honor was presented at an awards ceremony on Tuesday, Sept. 27, during the IEDC Annual Conference, which was held Sept. 25-28, in Cleveland, OH.

“On behalf of the IEDC board of directors and Excellence in Economic Development Awards Advisory Committee, congratulations to the Utah Governor’s Office of Economic Development. Not only did they work to provide a necessary service to their community; but also, their participation in the awards program sheds light on their stellar projects which other communities can now use a benchmark.”  – Barry Matherly, CEcD, FM, IEDC 2016 Board Chair, President & CEO of the Greater Richmond Partnership.

The Utah Economic Development Map,, is an interactive mapping tool that allows users to virtually explore Utah’s business grade broadband infrastructure, extrapolate workforce data for any location, easily identify public utility providers and locate nearby transportation and lifestyle features that drive economic development in our recreation-rich state. was developed by the Utah Broadband Outreach Center in the Governor’s Office of Economic Development, in partnership with the State’s Automated Geographic Reference Center (AGRC) and the Economic Development Corporation of Utah.

IEDC’s Excellence in Economic Development Awards recognize the world’s best economic development programs and partnerships, marketing materials, and the year’s most influential leaders. These awards honor organizations and individuals for their efforts in creating positive change in urban, suburban, and rural communities.

“The awards process is a thorough, non-biased and multi-layered process. These are extraordinary accomplishments for all winners, and an overall great effort by all participants. We look forward to next year’s awards competition,” Matherly said.

About the International Economic Development Council

The International Economic Development Council (IEDC) is a non-profit membership organization serving economic developers. With more than 4,700 members, IEDC is the largest organization of its kind. Economic developers promote economic well-being and quality of life for their communities, by creating, retaining and expanding jobs that facilitate growth, enhance wealth and provide a stable tax base. From public to private, rural to urban, and local to international, IEDC’s members are engaged in the full range of economic development experience. Given the breadth of economic development work, our members are employed in a wide variety of settings including local, state, provincial and federal governments, public-private partnerships, chambers of commerce, universities and a variety of other institutions. IEDC’s members create high-quality jobs, develop vibrant communities and improve the quality of life in their regions.

Judicial Commission Launches New Website to Better Inform Voters

The Judicial Performance Evaluation Commission (JPEC) is launching a new website today to better inform Utah voters on the merits of Utah judges throughout the state.

One key feature of is the “at a glance” summary on each Utah judge so voters can assess facts quickly.

“We’ve designed each element of this website to provide information on Utah judges in the most user-friendly fashion,” said Jennifer Yim, JPEC executive director. “We’ve found voters want relevant information without requiring massive downloads.”

The site is responsive for any device and provides instant searching options. 

“Our purpose is to get more information to voters so they can even do a quick glance of judges while in the voting booth, if necessary,” said Yim. “Often, voters are unaware of judges unless they’ve heard something in the news. We want them to have full access to make an informed voting decision.”

JPEC’s evaluations, which are summarized at, provide summaries on legal ability, judicial temperament, procedural fairness and administrative performance. The site also allows public comment on any judge serving in Utah.

Moreover, voters can review a brief biography on each judge and the commission’s recommendation to retain that judge or not for another term.

“It’s never been easier for Utah voters to access current information on any judge serving throughout the state,” she said.

The site also includes an extensive FAQ section, information to volunteer to become a courtroom observer and articles about judicial evaluations. 

VPN Change October 10, 2016

Beginning Monday, October 10, 2016, all VPN connections will require the Cisco AnyConnect Secure Mobility Client version 4.x. Attempts to connect with an older version of the client will fail because the older client does not support encryption using Transport Layer Security (TLS) v.1.2. This change only applies to connecting to the VPN. Any connections to other systems or using applications, while connected to the VPN, are not affected by this change. You can view more information here. 

Utah Receives “A” Grade in Government Technology Survey

The Center for Digital Government announced today the state of Utah again topped the Digital States Survey.  Conducted every two years, the Survey is the most comprehensive review of best practices, policies, and progress made by state governments in their use of digital technologies to serve residents and streamline operations.  

Over the past two years, Utah has continued to emphasize improvements in core technologies that support the delivery of digital services. Network improvement, increased collaboration, and enhanced information security have all helped ensure the reliable delivery of digital services to Utah businesses and citizens. Many services are available to mobile users as part of the state’s mobile strategy.

State Chief Information Officer, Michael Hussey, has overseen a continuing effort to get the most out of state tax dollars by supporting over 1,200 online services, making it easier for Utah citizens and businesses to interact with government.  

Utah is one of only five states in the country to receive an “A” grade in this year’s Digital States Survey.  An “A” grade represents states that have demonstrated results in all categories of the study, including data management, policy alignment, adaptive leadership, citizen engagement, and innovation. According to the Center, top states use modernization to realize operational efficiencies and achieve strategic priorities under nimble leaders.  

In addition, Utah earned five Digital States Category Awards in the following areas:

1st Place: Citizen Engagement

1st Place: Transportation

2nd Place: Adaptive Leadership

3rd Place: Public Safety

5th Place: Health and Human Services