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March 2017

New Cisco LAN Video Product

DTS is now offering a new Cisco LAN Video product. You can view the product description hereDTS has approximately 3,000 IP Phones with video capability. 

DTS enables video on IP Phones via campus LANs where the IP Phones reside.  A campus LAN refers to co-located buildings served by one wide area network connection.  IP Phones use video on the same LAN, which typically means the same campus.  The LAN consists of networking switches that by definition have abundant bandwidth (almost unlimited), so there is little risk of using video on the LAN.

IP video service will only be turned on for specific site locations and be used for communication of people at that site only and not for communication between remote offices connected by wide area network circuits.

Report a Security Incident Form Update

DTS has updated the ‘Report a Security Incident’ form. It is now an electronic form in ServiceNow. When you report an incident, a ticket will automatically be routed to DTS Security. 

An incident is defined as anything you observe to be suspicious use or misuse of State systems or assets.

Incidents are required to be reported.

Fill out the electronic Form 512 Security Incident Notification which will generate a ticket to Enterprise Security.

Please remember that any activity that you deem suspicious or problematic merits concern and should be reported.

Examples of what is could be deemed as suspicious use or misuse but not limited to:

  • Unauthorized:
    • Access to or a use of a system or its data
    • Changes to system hardware, firmware or software.
    • Access to restricted areas.
    • Acquisition, removal, or destruction of state assets.
  • Unplanned disruption in services.
  • Loss or theft of computer-related items such as: laptops, desktops, mobile storage devices (USB drives), smart phones, network equipment, backup tapes, etc.
  • Exposure or loss of confidential or sensitive data containing information such as social security numbers, credit card numbers, health record information or other personally identifiable data
  • You observe unusual behavior in the system logs. Upon further review you observe that many attempts to access the system have been made for multiple user ID’s from the same IP.
  • You observe a fellow employee attempting to access a system using another user’s ID.
  • When browsing a state web service you observe that the web page has been defaced.
  • When browsing a state web service you observe that the web page you have visited has attempted to install suspicious software.
  • Someone that you don’t know or without an ID badge tries to tailgate you in a restricted area.
  • You have observed someone attempting to take some equipment off the premises. When a state system or service is not available.

Utah’s Redesigned Emergency Medical Services Website

The Utah Department of Health Division of Family Health and Preparedness announced the launch of a newly redesigned website for the Bureau of Emergency Medical Service and Preparedness.

The BEMSP is the lead agency for Utah’s Emergency Medical Services (EMS) System. Within the Utah EMS System, there are 93 licensed ground ambulance and paramedic rescue agencies and 54 designated quick response units providing various levels of pre-hospital care. Continue reading

Virtru Chrome Frequently Asked Questions

The State of Utah uses Virtru to encrypt emails. Encryption of email messages protects the content from being read by entities other than the intended recipients. DTS has rolled out the Virtru Chrome extension statewide to make using email encryption easier. The Virtru extension is only used in Chrome.

View the FAQ document here

Adobe Creative Cloud Changes

Adobe Creative Cloud applications are currently deployed with a serialized (embedded license key) deployment package in SCCM. On March 13, DTS will change to deploying these applications using a named user deployment in which users login to the Creative Cloud Desktop application with their email and password to access the applications. 

This change will be beneficial in allowing users to update applications, and simplify the transferring of licenses from one user to another.  With a named user deployment, a user is granted access to the purchased software via the Adobe Enterprise Dashboard, and can then install and update the programs on their machines without the need of Desktop Support. Managing Creative Cloud applications via the Enterprise Dashboard and the CC Desktop app will also help when it is time to renew the Adobe subscriptions in that privileges to use software can easily be continued, transferred, or taken away if no longer desired.

Instructions for users can be found at: