Main Menu Dept. of Technology Services Search

July 2021

Newly Created Personal Privacy Oversight Commission

Gov. Spencer J. Cox, State Attorney General Sean D. Reyes, and State Auditor John Dougall recently announced their respective appointments to the newly created Personal Privacy Oversight Commission (Commission). The Commission was created by the Legislature during the most recent legislative session.  

The purpose of the 12-member Commission is to develop guiding standards and best practices with respect to government privacy. The Commission will also recommend minimum privacy standards for governmental entities for the Legislature to consider codifying into statute. Commission members will work with the new Government Operations Privacy Officer and the new State Privacy Officer, reviewing specific government privacy practices recommended by these privacy officers. 

DTS will be hiring the new Government Operations Privacy Officer in the coming weeks. 

Governor’s Appointments:

  • Quinn Fowers: Director of information technologies & digital services, Weber County — member who, at the time of appointment provides internet technology services for a county or a municipality;

  • Aliahu “Alli” Bey: President, Haight Bey & Associates, CEO, Totem Tech —  member with experience in cybersecurity;

  • Nayana Penmetsa: Engineering manager, Plaid — member representing private industry in technology;

  • Keith Squires: Interim chief safety officer, University of Utah — member representing law enforcement; and

  • Chris Koopman: Executive director, The Center for Growth and Opportunity, Utah State University — member with experience in data privacy law.


State Auditor’s Appointments:

  • Matthew Weller:  President, All West Communications; Board Member, Executive Education Advisory Board, University of Utah – David Eccles School of Business; Board Member, National Cable Television Cooperative — member with experience in internet technology services;

  • Amy Knapp: Former VP-Information Security and Compliance, O.C. Tanner — member with experience in cybersecurity;

  • Brandon Greenwood: CISO, VP Security & IT, Overstock; Board Member, SL|CISO — member representing private industry in technology;

  • Phillip J. Windley, Ph.D.: Principal Engineer, Office of IT, Brigham Young University; Founder and Organizer of Internet Identity Workshop and author of Digital Identity — member with experience in data privacy law

  • Marina Lowe:  Legislative Counsel, ACLU of Utah  — member with experience in civil liberties law or policy and with specific experience in identifying the disparate impacts of the use of a technology or a policy on different populations.


Attorney General’s Appointments:

  • Jeff Gray, Utah Office of the Attorney General — member with experience as a prosecutor or appellate attorney and with experience in civil liberties law; and

  • Mike Smith, Utah County Sheriff — member representing law enforcement

Post Updated: July 7, 2021
Posted On: July 7, 2021

2021 Best of Utah Award Winners

At the Utah Digital Government Summit in June, the CIO named the 2021 Best of Utah Award winners. Watch the presentation here. Congratulations!

Overall Award / Visionary Award

  Utah Coronavirus Task Force
  (Governor Spencer Cox, Rich Saunders, Joe Dougherty, John Angus, Dr. Angela Dunn)
“The Utah Coronavirus Task Force, headed by then Lieutenant Governor Cox, Rich Saunders, Dr. Joseph Miner, Commissioner Jess Anderson, Dr. Angela Dunn, and others was faced with a Herculean task when the global COVID19 pandemic hit Utah in March 2020. The responded quickly and effectively utilizing many different technologies, including advanced analytics, website development, social media campaigns, digital services, and mobile applications to minimize the impact of the virus in the state while maintaining economic stability. Kudos to John Angus, George McEwan, Navina Forsythe, Joseph Sharp, Joe Dougherty, and many others for their service to the state during this trying time.
Screen Shot 2021-05-12 at 4.48.19 PM.png


Best Use of Social Media

  Forestry, Fire, and State Lands for Wildfire Wednesday
  Kait Webb, Jason Curry
Every Wednesday during the 2020 fire season, Kait Webb delivered regular updates across social media channels to keep the public informed of the impacts of the worst fire season on record. Keeping the public up-to-date help firefighters complete their work more effectively. Kate’s use of digital video and social media marketing was profession and a valuable service.
Screen Shot 2021-05-12 at 4.51.06 PM.png

Best Emerging Technology

  UDOT Digital Delivery Program
UDOT is transforming the way projects are managed and delivered, offering new ways
to view, understand, and use the project design in the field. Data is compiled digitally from each stage in the lifecycle of the project, reducing the need for paper, capturing as-built information, and aiding decision making by downstream users. This project incorporates many new technologies such as digital twins, and artificial intelligence to produce results for Utah’s transportation system. Thanks to Scott Jones and the entire team at UDOT’s Data, Technology, and Analytics Division for their contributions and innovation.
Screen Shot 2021-05-12 at 4.51.55 PM.png

Best Partnership

  Utah Computer Science Education Master Plan
The partners in the Utah Computer Science Education Master Plan are working together to help give every student access to robust computer science education by 2022. The Talent Ready Utah Board, consisting of representatives from the Utah State Board of Education, State Legislature, Governor’s office, Business and Industry, Workforce services and Technical colleges, approved the Utah Computer Science Master Plan in 2019 and it is now making a difference in the lives of Utah students. Special thanks to Susan Bonilla and Dr. Biswajit Paul for their roles in helping to author the plan.
Screen Shot 2021-05-12 at 4.52.17 PM.png

Best Use of GIS

  Utah Community Development Office –
In November 2020, the Utah Community Development Office in the Department of Workforce Services rolled out a guidebook and website to provide small town leaders, planners, and managers with a basic understanding of geographic information systems (GIS) and how GIS technology can support planning and municipal management activities. Their efforts are designed to help leaders throughout the state better use this important technology. Thank you Jonathan Hardy for the efforts of your team to create this great new resource.
Screen Shot 2021-05-12 at 4.54.17 PM.png

Best Use of Data

  Transforming Social Services in Utah / Utah Blueprint
  Governor’s Office of Planning and Budget, Dept. of Human Services, etc.
The Governor’s Office of Management and Budget (GOMB) and the state’s social services agencies are on a mission to transform social services programs. Together, they developed a Blueprint Solution for getting significant improvements for customers, employees and taxpayers.
Transformations to programs include both sweeping business process changes as well as supporting technology changes. Rachel Stone spearheaded a cross agency team with valuable support from DTS, Human Services, Corrections, and the Department of Workforce Services.

Screen Shot 2021-05-12 at 4.56.15 PM.png

Post Updated: July 7, 2021
Posted On: July 7, 2021

RSA Mobile App is Changing to SecurID

The RSA mobile application is changing and will have a brand new look and feel. It will now be called SecurID. The app will be updating automatically. This is already in the process of happening, and you may already have the new app.

You do not need to do anything and should just await the new update. The token will transition over automatically as your mobile device updates. Please do not uninstall and reinstall the new app.

The new app has a new name – SecurID – and a new icon in the Apple and Google Play app stores.
Old Token App Icon New Token App Icon
old token jewel.png  icon-securid-white-ios-180x180.png


This example shows the tokencode display when you authenticate to the client application:

Old Tokencode Display New Tokencode Display
old token display.png Screenshot_1620843085_1.png


If you need help, please contact DTS at
Post Updated: July 7, 2021
Posted On: July 7, 2021

DTS Appoints new Agency Services Director

The Division of Technology Services (DTS) has recently appointed Mark Schultz as the new Director of Agency Services. Mark will oversee the IT Directors to enhance the services DTS provides to our partner agencies by focusing on:

  • Creating strong agency partnerships by strategically aligning technical objectives with agency business goals
  • Becoming a trusted technology partner
  • Adding value to state agencies by applying a disciplined approach to services delivery

Mark is a self-motivated and progress-driven technology professional with an extensive background in the industry. He has been with the State of Utah for 18 years and has been an IT Director for over 9 years. He has a long-standing record of initiative and innovation, and he has developed and executed strategies that have brought value to the State of Utah. 

The IT Directors, along with Mark, will take the opportunity to improve partnerships and seek out better methods to achieve more reliable and faster results for your organizations. Our goal is to improve communication and IT services for state agencies. 

Thank you for your continued support.

Post Updated: July 7, 2021
Posted On: July 6, 2021

Now Accepting Applications for 2022 Innovation Fund

Have an idea that will help improve state government? DTS has $150,000 available in Fiscal Year 2022 for innovation projects. Submit an IT Innovation Fund proposal here.

In accordance with UCA 63F-4, we are now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

See more information here. 

Post Updated: June 30, 2021
Posted On: June 30, 2021

FY2022 IT Plan is Now Available

The Information Technology Plan is an overview of the agency IT project detail for the current year. DTS utilizes the IT Plan data to identify potential multi-agency use, necessary IT services needed for successful completion of the projects, and a cost breakdown for each project. See it here.

Post Updated: June 29, 2021
Posted On: June 29, 2021

GenTax Migration to the Cloud

Following the successful migration of the DMV system at the Tax Commission to the AWS cloud in October of 2020 we began the process of moving GenTax, the agency’s primary tax application to the AWS GovCloud in January of 2021.  This process was tied to a quarterly release of the GenTax application and involved creating each environment just in time for its use in the development and testing phases. This was done to minimize the need for dual environments and to make sure development and testing occurred in the new environment.  The new production environment was created in May to allow for testing of all connections and interfaces.  Over the weekend of June 11th 2021 production data was moved to AWS and verified along with a testing of system functionality.  On the morning of June 14 all users were live in the new production environment with only minor glitches.  


One of the primary benefits of being in the cloud is redundancy.  Production GenTax runs with database and application servers spread across multiple AWS data centers with automated failover built in.  Data is replicated in real time so the loss of a server or even a data center would be a minimal disruption. The freedom to quickly and easily scale is another major benefit.  Resources can be added or removed as needed with costing adjusting to match.  This allows us to respond easily to the seasonal nature of tax administration and right-size the environments for any conditions.  Enhanced security is also a benefit.  Isolating the application in its own virtual private cloud means that access can be even more limited and secure than what was done on premise and locating it in GovCloud means that it was built to meet stringent requirements from the ground up.


The goal was to move to the cloud without increasing cost for the agency.  Server by server costs are between flat and a 20% savings for the agency.  After we have stabilized and run for a few months we can implement additional savings opportunities available from AWS and by shutting down servers overnight when they are not being used.  

Post Updated: June 25, 2021
Posted On: June 25, 2021