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July 2018

Health Medicaid IVR Upgrade Project

In January 2018, Utah’s Medicaid Division was informed they would need to upgrade the existing Interactive Voice Response (IVR) system, specifically the AccessNow functionality, before July 1, 2018. The upgrade was needed to be compatible and function with the TLS 1.2 upgrade taking place on the Mainframe, and could integrate into the DTS Enterprise Contact Center Platform known as Genesys.

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Now Accepting Applications for Innovation Fund

In accordance with UCA 63F-4, the Division of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2019 for innovation projects. 

See more information here. 

Notary Practice Exam now on Google Home

The Office of the Utah Lieutenant Governor announced the introduction of the Utah notary practice exam on Google Home. The convenient, voice-activated practice exam helps new notaries review test questions for the Utah Notary Test with Google’s popular voice-controlled speaker and digital assistant, Google Home.

“New Notaries need to cover a lot of information to certify for a commission,” said Jennifer Storie, Office of the Lieutenant Governor. “We are always looking for new ways to help notaries be more successful in the important role they play.”

At the recent Utah Digital Government Summit, the notary service was chosen as the winner of the Utah CIO Best of Utah Award. The award recognizes state agencies and services for excellence and innovation.

A notary public is a person authorized by state government to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to signing important documents. The digital assistant, included with Google Home, helps new notaries study for the exam by reviewing questions. Notaries will be asked several questions from the exam. For example, Google Home might ask, “A valid government-issued ID card must include a photograph, signature, and…?” Respondents would answer, “a physical description.”

“We’ve proven voice-activated quizzes are a great way to educate Utahns,” said Mike Hussey, State of Utah, Chief Information Officer. “We are planning on adding more state services that utilize digital assistants to ease interactions with state government.”

Access the app from Google Home by asking, “Talk to Utah Notary Practice Quiz.”

To learn more visit Utah.Gov.

Airwatch Device Clean Up

Starting July 9, 2018 DTS will begin performing clean-up of old devices in Airwatch.  
There are approximately 3,600 old devices that need to be removed from Airwatch. The old devices will be removed in batches of 500 at a time every Monday and Thursday until the clean-up is complete. 
The list of devices to remove was created based on criteria such as duplicate devices and devices that have not been seen on the network in over 30 days. See ServiceNow Change CHG0017006 for additional details.
While we don’t anticipate a large impact to users because these devices are old, if a user needs to re-register their device to Airwatch in order to connect to uwdn, they can do so by following instructions on the MDM Help & Registration page or contact the DTS Help Desk for assistance.