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January 2020

2020-2023 DTS Strategic Plan

DTS has a new and improved Vision and Mission statement:

DTS Vision Statement

To be a technology leader that delivers value and simplifies the lives of Utah residents.

DTS Mission Statement

To provide innovative, secure, and cost-effective technology solutions that are convenient and empower our partner agencies to better serve the residents of Utah.

In addition, the new 2020-2023 DTS Strategic Plan is available here. The plan provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community.

We have identified five main areas of focus:

  • Stimulate Economic Development
  • Elevate Operational Excellence
  • Improve Quality of Life
  • Enhance Security, Privacy, and Compliance
  • Ensure an Engaged Workforce

The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how its objectives align with the strategic goals outlined in this plan. 

Post Updated: January 16, 2020
Posted On: January 15, 2020

Critical Windows Security Patches

DTS will start installing critical Windows security patches within the next few days. This will affect state employees who have laptops and desktops with Windows. If you have Windows on your laptop or desktop computer, you will see a prompt that will force your computer to reboot after the patch has been installed. 

We know this is inconvenient, and we thank you for your patience in order to ensure your state computer remains secure. If you have any questions please contact the DTS Help Desk at and click ‘Get Help’. 
Post Updated: January 15, 2020
Posted On: January 15, 2020

New Enterprise E Fax Service

The Division of Technology Services (DTS) Enterprise E-fax Service offers electronic faxing features that deliver outbound faxes to their destinations and inbound faxes to email-enabled multifunction devices (MFD), network folders, email accounts, and fax accounts powered by a web browser. With the convenience of a web browser, a user can access their faxes and use the features and functions of the Enterprise E-fax solution. You can see more here

Post Updated: January 14, 2020
Posted On: January 14, 2020

Updated Correspondence Retention Schedule

The Division of Archives recently sent the following message:

The new State Records Management Committee approved a 7-year retention for state government routine administrative correspondence on November 18, which went into effect immediately. 


This is one of three general retention schedules for your agency’s email, instant messages, texts, and other forms of correspondence; the other two are for transitory email and executive email.


DTS is working to implement these retention schedules for all state agencies and will contact you shortly with further details.

What you need to know: as explained in our Email Management Guideline, some of your emails need to be kept longer than 7 years because they document significant government processes and should be maintained according to the retention schedules governing the other records that document those processes. For example, correspondence that is part of an active case file or a personnel file need to be kept as long as the case file. Also, email involving an audit or legislation–whether active or anticipated–should not be deleted. You will need to identify emails that need to be kept longer than 7 years, assign them a label, and work with your IT Directors to request different retention rules for the emails with that label.  

Post Updated: January 14, 2020
Posted On: January 14, 2020

Utah Receives High Grade in 2019 Geospatial Maturity Asssessment

The National States Geographic Information Council (NSGIC) recently conducted the 2019 Geospatial Maturity Assessment, a national effort to document each state’s current practice of geospatial development practice and use. Utah received a B+, which is the highest grade received by any state. According to the assessment, “collaboration, transparency, and increased efficiency in government are hallmarks of mature state GIS programs.”  You can see more here


Post Updated: January 10, 2020
Posted On: January 10, 2020

2020 Security Awareness Training

The 2020 Security Awareness Training will be available soon for employees. All Executive Branch State employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the State’s information assets is user awareness and training. As an authorized user of the State’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the State’s data. Part of that obligation is completing the required annual security awareness training.

State employees will receive an email that looks similar to the message below. 

Utah Learning Portal

Course Assignment

You have been assigned Security Awareness – 2020.

Get more information at the Security Awareness – 2020 page.

If you have questions about this course assignment, please speak with your manager.

If you need assistance, please go to and click the ‘Get Help’ icon for support.

Post Updated: January 10, 2020
Posted On: January 10, 2020