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August 2017

New Enterprise Service Bus Product Description

DTS now provides an Enterprise Service Bus (ESB). An ESB is an architecture, a set of rules, and principles for integrating numerous applications together over a bus-like infrastructure. ESB products enable users to build this type of architecture, but the products vary in the way that they do this and in the capabilities that they offer. The core concept of the ESB architecture is that different applications can be integrated by putting a communication bus between them and then enabling each application to talk to the bus. This decouples systems from each other, allowing them to communicate without dependency on, or knowledge of, other systems on the bus. The concept of ESB was born out of the need to move away from point-to-point integration, which, over time, becomes brittle and hard to manage.

Enterprise Service Bus

New Bulk Email Process

There is a new Bulk Email process posted on the DTS site. Google Groups are limited to sending 2,500 messages to non recipients within a 10 minute interval. Groups that exceed the limit for non members may use the Bulk Mail application as an alternative.

New Approval Process for VPN Access

In an effort to improve the Approval process for Remote Access Requests DTS changed the process to request VPN access​. The approval path is as follows based on the person who requested the Remote access.
First Check ​- ​the Approval table to see if the person’s Agency and Division are listed in this table. If there is a matching entry then it will use the name(s) listed as the approver(s).
Second Chec​k -If no match found then the Approval table is queried to see if there is a record with the person’s Agency and no division listed. If there is a matching entry then it will use thos​e name(s) listed as the approver(s).
If still no approver then the Manager of the person now becomes the approver.
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There are a few ​State ​employees who do not have a manger listed in their record. All users without a Manager in their user record will see the message below.

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​The Help desk will then help the user to update their UtahID record to include a manager and they will be allowed to request Remote Access.

If the person requesting Remote Access is a Non-State person, then they will have to select the Agency they are asking for Remote Access. This request will then have the IT Director of that agency listed as the approver.

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All approvals will be sent by email and it is possible for all Remote Access Request to be approved by return email and does not require the approver to access ServiceNow.
If the person who ​is ​supposed to approve the VPN request is out of the office, then a Incident can be submitted in ServiceNow to set up a delegate. The delegate will be created and instructions​ provided on how to approve the Remote Access Request.

Lyris Listserv Discontinued August 31

The current Lyris listserv product is no longer able to provide desired functionality. The Lyris maintenance has been discontinued and the server will be shut down permanently August 31 at 5:30PM. Other services have been identified for use to fulfill agency email listserv needs: Google Groups, MailChimp, Mailman, and Constant Contact. Please work with your IT Director to identify a replacement for Lyris if you would like to continue using an email listserv product.

Utah Open Data Portal Ranked #1

A new report from the Center for Data Innovation ranked all 50 states for data innovation. Check out the full report here
Utah tied for #1 for Open Data Portal. The report ranks states in a couple dozen different categories to arrive at an overall rating. 

New Form to Request Changes to your Google Account

A new form for requesting changes to your google account has been implemented in ServiceNow.  The form is called “Google Services Request.”  It allows agencies to request google Vault and Shared Email Account services.  
Google Vault enables users to retain, hold, search, and export data to support their organization’s archiving and eDiscovery needs. 
Shared Google Email Account allows users to request the creation of an email account shared by multiple people.  
The form can be accessed in ServiceNow by following the steps shown below.
  • In ServiceNow expand “Self-Service” in the left menu pane.
  • Select “Service Catalog” from the expanded “Self-Service”
  • In the right pane click “Help Desk”
  • Click “Google Services Request”
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