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April 2021

Domo is Here!

DOMO IS HERE! Use Domo to showcase your data the way it’s meant to be seen. Transform your datasets into stunning graphics that look almost like artwork. Enhance the way you make decisions by having all the information you need on a single card. Check out what Domo can do for you by exploring our info page.
 
And if that doesn’t convince you, maybe Darren, the Data Dog will. Click on the youtube link to follow his journey: https://www.youtube.com/watch?v=eHEuAqq8yoI
Post Updated: April 29, 2021
Posted On: April 29, 2021

Zoom Best Practices

 View the best practices for hosting  Zoom meetings that will be attended by the public, or when the attendees are unknown. 
Also, if you would like to attend web training where we go over these tips more in depth, please click on the link below to register. There are multiple sessions to choose from, all going over the same content.
 
 
Lastly, here is a link to watch previous webinars that DTS hosted that goes over all of the Zoom settings available to you: Zoom Webinar Recordings Folder

 
Post Updated: April 28, 2021
Posted On: April 28, 2021

Welcome to the New DTS Service Portal

The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.

You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to dts.utah.gov, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.

We hope the new Service Portal can better meet your needs, both now and moving forward.

Get Help

To get help, take the following steps: 

Log in to dts.utah.gov.

Select Online Form New Ticket from the Get Help tab. 

Select either the Simple or Advanced version of the form from the options at the top. 

  • If simple: 
    • Select an option from the Purpose drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”). 

    • Add any relevant details in the Describe Your Problem, Request, or Question  field.
    • Click Submit
  • If advanced:
    • Select an option from the Purpose of Ticket drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”). 

      • Add any relevant details in the Describe Your Problem, Request, or Question field. 
      • Select a product from the Product list. 
      • Select a group from the Assign to Group list. 
      • Click Submit

To check the status of a ticket: 

Simply click My Tickets in the tab on the left-hand side of the page. 

Post Updated: April 6, 2021
Posted On: April 6, 2021