DTS recently completed the project of migrating 26 Legacy Telrad telephone systems to a Telco Carrier provided analog solution. Each store has been implemented with these features:
- Consistent Main Menu greeting (Office hours and location verbiage, with a (2) option menu)
- Standard 5 phone set configuration (additional phone sets provided per business need)
- Phone-to-phone Paging and intercom (additional paging requirements provided per business need)
- Speed dial and Directory capability
- Caller ID (Inbound and Outbound calls)
- Call mobility with Cordless handsets
Many agencies rely on a solid network connection to conduct business, and the Verizon Redundant Network could be used in several locations where network connectivity is essential. The Department of Alcoholic Beverage Control (DABC), which relies on a network connection to process credit card transactions, volunteered their stores for a pilot project. The Verizon private network can provide the redundant connection that the department would need in the event of network failure on the primary connection.
In January 2018, Utah’s Medicaid Division was informed they would need to upgrade the existing Interactive Voice Response (IVR) system, specifically the AccessNow functionality, before July 1, 2018. The upgrade was needed to be compatible and function with the TLS 1.2 upgrade taking place on the Mainframe, and could integrate into the DTS Enterprise Contact Center Platform known as Genesys.
The Utah Department of Health Division of Family Health and Preparedness announced the launch of a newly redesigned website for the Bureau of Emergency Medical Service and Preparedness.
The BEMSP is the lead agency for Utah’s Emergency Medical Services (EMS) System. Within the Utah EMS System, there are 93 licensed ground ambulance and paramedic rescue agencies and 54 designated quick response units providing various levels of pre-hospital care.
DTS and ORS have spent over two years working to replace the old ORS call center with a new ININ Contact Center. The project was challenging and introduced new technologies to the State. The implementation included a tight integration with the ORSIS Child Support System. Some of the major deliverables included:
DTS is currently working on a project to replace the current Novell ZenWorks tool with the Microsoft System Center Configuration Manager (SCCM) solution in all state laptop and desktop PCs. Such tools are used to deploy and maintain systems and software, respond to security threats, distribute settings, and analyze inventory data. The project will be performed in stages. This project will change the way state issued computers are managed from a software delivery, imaging and patch management perspective. Users may notice the removal of the ZenWorks Client and the installation of the Configuration Management Client, but […]
AGRC and UDOT have launched a new vehicle crash map application at crashmapping.utah.gov. You can view data on how many crashes take place at a particular intersection. The website not only shows crashes but how many were deadly and what the causes were, like drunk driving or weather. You can also search for crashes on a particular date, day of the week, or time of the day.
The DTS Automated Geographic Reference Center (AGRC) launched a new website. The new updated gis.utah.gov improves the site to better reflect the leading trends in GIS and IT with the following features:
- An adaptive design developed in partnership with the DTS AppDev/UX team
- Better, easier to find information about Utah GIS data resources
The Watershed Restoration Initiative (WRI) is a partnership based program in Utah to improve high priority watersheds throughout the state. In conjunction with a public-facing website, a full java application was developed to allow the public to view the many projects in the WRI and track their status from draft to completion. In addition each project has a mapping ability that was produced in partnership with AGRC mapping systems.