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Division of Finance State Data Warehouse is Moving to Cognos

Division of Finance is excited to announce the upgrade of the State Data Warehouse to the latest version of Cognos. This upgrade does not impact those users accessing the State Data Warehouse using an ODBC connection (i.e., Microsoft Access or Microsoft Excel, etc.). Throughout the month of May you will continue to have access to the current State Data Warehouse FINET reports – reaching them as you normally due today. Additionally, during this transition month, you will also have access to all of the same reports within the newly upgraded Cognos system.

On Friday, May 3rd, we will provide you Access to the New […]

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DABC Analog Migration Project

DTS recently completed the project of migrating 26 Legacy Telrad telephone systems to a Telco Carrier provided analog solution. Each store has been implemented with these features:

  • Consistent Main Menu greeting (Office hours and location verbiage, with a (2) option menu)
  • Standard 5 phone set configuration (additional phone sets provided per business need)
  • Phone-to-phone Paging and intercom (additional paging requirements provided per business need)
  • Speed dial and Directory capability
  • Caller ID (Inbound and Outbound calls)
  • Call mobility with Cordless handsets
  • […]

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Verizon Redundant Network Project

Many agencies rely on a solid network connection to conduct business, and the Verizon Redundant Network could be used in several locations where network connectivity is essential. The Department of Alcoholic Beverage Control (DABC), which relies on a network connection to process credit card transactions, volunteered their stores for a pilot project. The Verizon private network can provide the redundant connection that the department would need in the event of network failure on the primary connection.

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Health Medicaid IVR Upgrade Project

In January 2018, Utah’s Medicaid Division was informed they would need to upgrade the existing Interactive Voice Response (IVR) system, specifically the AccessNow functionality, before July 1, 2018. The upgrade was needed to be compatible and function with the TLS 1.2 upgrade taking place on the Mainframe, and could integrate into the DTS Enterprise Contact Center Platform known as Genesys.

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New Website

The new website is now up and running. The launch of the new website helps Workforce Services meet its priority of improving online communication. You will notice that the new site has an enhanced user experience making it easier to find programs, resources and events. It's also the most mobile-friendly version launched to date. The website is a resourceful tool to better serve DWS customers, clients and partners.

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Utah’s Redesigned Emergency Medical Services Website

The Utah Department of Health Division of Family Health and Preparedness announced the launch of a newly redesigned website for the Bureau of Emergency Medical Service and Preparedness.

The BEMSP is the lead agency for Utah’s Emergency Medical Services (EMS) System. Within the Utah EMS System, there are 93 licensed ground ambulance and paramedic rescue agencies and 54 designated quick response units providing various levels of pre-hospital care.

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ININ Contact Center

DTS and ORS have spent over two years working to replace the old ORS call center with a new ININ Contact Center.  The project was challenging and introduced new technologies to the State.  The implementation included a tight integration with the ORSIS Child Support System.  Some of the major deliverables included:

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Client Systems Management Project

DTS is currently working on a project to replace the current Novell ZenWorks tool with the Microsoft System Center Configuration Manager (SCCM) solution in all state laptop and desktop PCs. Such tools are used to deploy and maintain systems and software, respond to security threats, distribute settings, and analyze inventory data. The project will be performed in stages. This project will change the way state issued computers are managed from a software delivery, imaging and patch management perspective. Users may notice the removal of the ZenWorks Client and the installation of the Configuration Management Client, but […]

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AGRC and UDOT Launch New Vehicle Crash Map

AGRC and UDOT have launched a new vehicle crash map application at You can view data on how many crashes take place at a particular intersection. The website not only shows crashes but how many were deadly and what the causes were, like drunk driving or weather. You can also search for crashes on a particular date, day of the week, or time of the day. 

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AGRC Launches New Web site

The DTS Automated Geographic Reference Center (AGRC) launched a new website. The new updated improves the site to better reflect the leading trends in GIS and IT with the following features:

  • An adaptive design developed in partnership with the DTS AppDev/UX team
  • Better, easier to find information about Utah GIS data resources

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