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Call Recording for the Tax Commission Contact Center System

The Tax Commission Contact Center team has recently enabled call recording in partnership with Qualtrics.  Call recordings are now captured on the Genesys system and pushed to Qualtrics for transcripted text. From there, both audio and text is analyzed for sentiment to help the Tax Commission determine how successful they are in the customer service. This solution gives the Tax Commission valuable information on how to improve customer service for tax payers that are calling in to Tax Commission agents for support.

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FY2025 Rate Committee Meeting is September 13

The Department of Government Operations Rate Committee will be meeting on September 13 to consider the proposed FY2025 DTS Rates. DTS will be proposing some rate changes, and will be presenting the rate impacts to the committee during this meeting. You can see more information on the rates here

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Design System Workshops

The new State of Utah Design System for official websites and applications is now available at The Design System is a resource that agencies may refer to when implementing new or upgrading websites and applications. It will help guide the state on the components needed to ensure accessibility, security, and other industry best practices. 


What is a Design System? The System is a collection of reusable user interface (UI) components, elements, patterns, and templates—guided by a complete set of clear standards and design […]

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Virtru Secure Share is the approved standard for secure large file sharing via email

Earlier this year, the State of Utah discontinued the use of MOVEit for secure large file sharing via email. The Division of Technology Services approved the use of Virtru Secure Share, and it is now the official standard. 

  Virtru SecureShare provides features that are Federal Risk and Authorization Management Program (FedRAMP) approved. Virtru SecureShare allows the sharing of large files securely with anyone, even if they are not using Virtru. Files are protected using the Trusted Data Format, which encrypts data and lets you set permissions and options for  shared files. For example, it allows for […]

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FY2024 DTS Rate Change Information

Below highlights some of the changes you will see on your FY24 DTS Monthly Bill. 


  • Simple Storage: This is no longer a service DTS is providing and has been removed from the rate sheet.

  • VoIP and Persistent Chat: These communication services have decreased.





6343:Business Phone Line VoIP




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Contact Center End of Life License Information

The Genesys Pure Connect on premise Contact Center System has announced End of Life and End of Sale dates. You can see the announcement here.  These are the critical dates to be aware of:

  • Now – No new development except minor bug fixes
  • January 1, 2024 – End of Sale on anything new
  • August 2024 – Last Renewal of License […]

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New Chief Technology Officer Chris Williamson

We are pleased to welcome Chris Williamson to DTS as the Chief Technology Officer. Chris has vast experience in technology engineering, management, and governance, most recently as CIO for Myriad Genetics. He has over twenty years experience of team building, program, and personnel management in technology and operations. Chris‘ innovative thinking will continue to help the state move forward to provide improved government services to the residents of Utah. Welcome Chris!

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New DTS Legislative and Planning Coordinator

We are pleased to announce that Nick Mecham is the new Legislative and Planning Coordinator for DTS. Nick will be joining DTS at the end of August and will be responsible for managing legislative affairs for the division, organizing policies for DTS, and also delving into grant opportunities. He has vast experience in legislative affairs, most recently with the Salt Lake County Mayor’s Office. Welcome Nick!

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New Fair Housing Unit Portal at Utah Labor Commission

The Utah Labor Commission recently rolled out a new Fair Housing Unit Portal, which  serves as a template for future interactions between the Labor Commission and the general public. This project has numerous benefits. For the Labor team, it provides an opportunity for the public to file a Fair Housing claim online for the first time. Additionally, complainants can now track their cases online, including seeing key dates and case activity. For the DTS team, this is our first application to be hosted in an AWS environment, and was a total team effort to complete. Massive thanks to Shayla Slamaker, Waiva Charlesworth, […]

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