The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.

You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to dts.utah.gov, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.

We hope the new Service Portal can better meet your needs, both now and moving forward.

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Gov. Spencer Cox named Alan Fuller as the new chief information officer for the Utah Division of Technology Services. This position requires confirmation by the Utah State Senate.

“Alan will bring a spirit of innovation and superior management skills to the state’s technology team,” Gov. Cox said. “His knowledge and experience as a tech executive will lead DTS into a new era of user-focused platforms for the public and high-level technology services for our valued state employees. I’m thrilled to have him join the team.”

Since 2014, Fuller has been senior director […]

DTS Billing is excited to announce the new Interactive Billing Dashboard available on the https://dts.utah.gov “My Bill” section.   The DTS Billing Dashboard is a more interactive way to view your DTS charges that should allow you to visualize your data in a more fluid manner. Attached are instructions on how to navigate the Interactive Dashboard.   The Legacy DTS Agency Bill is […]

The 2021–2024 Strategic Plan for the Division of Technology Services (DTS) provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and […]

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results.

Over the past two years, Utah has aggressively pursued a migration path to cloud computing to increase security and quickly deliver flexible IT services to state agencies and residents. With the increase in state employees working remotely, the Division of Technology Services has […]

View the 2020 DTS Annual Report here. The report provides a summary of accomplishments, projects, initiatives, and awards for the past year. 

Utah.gov has once again been selected to receive a WebAward for Outstanding Achievement in Web Development from the national organization, Web Marketing Association. The Utah Division of Technology Services was recognized for Utah.gov and the state’s online digital government services that help Utahns complete important state business.

“Utah has seen record numbers of online government transactions performed this this year,” said David Fletcher, the […]

DTS has recently updated Administrative Rule R895-5 Acquisition of Information Technology. You can see it here. The change is in the definition of small technology purchase: 

“Small technology purchases” means a purchase, lease, or rental of hardware, software, and/or technology services that is estimated to be less than $250,000.

The dollar amount was changed from $50,000 to $250,000. This will allow agencies to only complete business cases for purchases of $250,000 or greater.

The DTS Rate Committee is meeting September 21 at 2:00pm. You can see more information here. DTS will present the proposed FY2022 rates for the committee’s discussion and approval. 

The 2020 Utah Digital Government Summit will be held virtually this year on September 10-11. Registration is open now. You can see the details here. The event is free to all government employees. 

“The Utah Digital Government Summit has always been a great opportunity for us to collaborate and learn about IT best practices throughout government in Utah. We want to continue the tradition this year but in a fun virtual environment. I hope you can join us to see each other virtually and discuss the even more important role IT is […]