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Utah Honored Again as National Leader in Digital Government Experience

The state of Utah has once again been recognized as a leader in delivering online government services and information. The Center for Digital Government has recognized Utah in the 2021 State Government Experience Awards. Utah finished second overall among states in the Government Experience awards, which recognize the progress and innovation in the delivery of online services among state and local governments. Utah has placed in the top three of the overall awards in every year it has been eligible since 2006, including first-place finishes in 2007, 2009, 2017 and 2018. 

 

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Data Center Exit Project

DTS is working on a Salt Lake Data Center Exit project. We need to move from the current location at the Capitol complex as the facility is slated to be demolished within the next two years. The data center houses the servers that host state agency IT applications and systems.

The transition from the current data center to another location will be seamless for state agencies. DTS will work to migrate the systems and applications without any downtime for state agencies. We will be working with all teams to ensure a smooth transition to the cloud or other options.

You can see more information

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DTS is now part of the Department of Government Operations

Effective July 1, 2021, the Division of Technology Services became part of the Department of Government Operations. This change is a result of the Utah Legislature passing S.B. 181. Alan Fuller is Director of the Division of Technology Services and Chief Information Officer. This change will not affect the way you work with the Division of Technology Services. See more at govops.utah.gov.

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Welcome to the New DTS Service Portal

The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.

You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to dts.utah.gov, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.

We hope the new Service Portal can better meet your needs, both now and moving forward.

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New CIO Alan Fuller

Gov. Spencer Cox named Alan Fuller as the new chief information officer for the Utah Division of Technology Services. This position requires confirmation by the Utah State Senate.

“Alan will bring a spirit of innovation and superior management skills to the state’s technology team,” Gov. Cox said. “His knowledge and experience as a tech executive will lead DTS into a new era of user-focused platforms for the public and high-level technology services for our valued state employees. I’m thrilled to have him join the team.”

Since 2014, Fuller has been senior director […]

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New DTS Billing Dashboard

DTS Billing is excited to announce the new Interactive Billing Dashboard available on the https://dts.utah.gov “My Bill” section.   The DTS Billing Dashboard is a more interactive way to view your DTS charges that should allow you to visualize your data in a more fluid manner. Attached are instructions on how to navigate the Interactive Dashboard.   The Legacy DTS Agency Bill is […]

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2021-2024 Strategic Plan

The 2021–2024 Strategic Plan for the Division of Technology Services (DTS) provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and […]

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Utah Receives “A” Grade in Government Technology Survey

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results.

Over the past two years, Utah has aggressively pursued a migration path to cloud computing to increase security and quickly deliver flexible IT services to state agencies and residents. With the increase in state employees working remotely, the Division of Technology Services has […]

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2020 Annual Report

View the 2020 DTS Annual Report here. The report provides a summary of accomplishments, projects, initiatives, and awards for the past year. 

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Utah Wins Award for Outstanding Achievement in Web Development

Utah.gov has once again been selected to receive a WebAward for Outstanding Achievement in Web Development from the national organization, Web Marketing Association. The Utah Division of Technology Services was recognized for Utah.gov and the state’s online digital government services that help Utahns complete important state business.

 

“Utah has seen record numbers of online government transactions performed this this year,” said David Fletcher, the […]

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