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Utah Receives “A” Grade in Digital States Survey

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results. 


This year, Utah exited the state’s main data center. Utah decommissioned, shifted to the cloud or physically moved more than 2,000 servers and more than 3,300 pieces of equipment. It also modernized, upgrading 10GB Internet to 100GBs and re-platforming systems. […]

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Utah Ranks Among Top States in Delivering Digital Government Services

The state of Utah has been a leader in delivering online government services and information for many years. That position was reinforced by the most recent rankings for state digital government services.


The Center for Digital Government ranked Utah second overall in the 2022 State Government Experience Awards. The Awards recognize progress and innovation in the delivery of online services in government at the state and local level. Utah has finished in the top three of the Center’s rankings every year the state has been eligible since 2006, and even claimed the top ranking in 2007, 2009, 2017, and […]

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FY23 DTS Rate Updates

Last year, the Rate Committee, Governor’s Office, and the Legislature approved some changes to the FY2023 DTS Rates. Agencies will see these changes starting with the July and August bill, which will be issued in September. Below is more information on the rate changes in FY2023. 


New Rates:

  • Cloud Infrastructure: Included in the amount of each Application Developer tier rate is a $1.00/hour Cloud Infrastructure rate. This rate is to help pay for DTS support of the cloud environment.  This is a replacement of the cost + 25% percentage […]

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Changes to Cloud Billing for FY2023


In FY2021 and FY2022 the Division of Technology Services (DTS) charged a public cloud rate of cost + 25%. The additional 25% was for support and other charges related to administering the cloud. Starting in FY2023, DTS will be billing customers of public cloud at actual cost (which includes the shared portion of vendor support costs). This will simplify billing for agencies and clarify costs for public cloud. Agencies will see this change on the August 2022 bill. 


  • Q – What is a Public Cloud?

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FY2024 Rate Committee

The Department of Government Operations Rate Committee will be meeting on September 15 to consider the proposed FY2024 DTS Rates. DTS will be proposing a couple of rate changes, and will be presenting the rate impacts to the committee during this meeting. You can see more information on the rates here

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Data Center Exit – Decommission Complete

We successfully completed the exit of the Salt Lake data center June 1, moving all state applications, network, and servers to the new Taylorsville facility. Work continued over the past couple of months to decommission and remove the old IT equipment from the data center located at the Capitol complex. We removed and destroyed over 3,000 hard drives from servers, ensured all inventory was accounted for, powered down all old servers and network gear, and filled truckloads of old equipment for surplus. 


On August 1, DTS officially handed over the keys to the old data center to […]

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Multi-Factor Authentication on Public UtahID Accounts

The Cabinet Security Council has recommended that DTS implement multi-factor authentication (MFA) for all UtahID public accounts on August 22, 2022. It is imperative for the state to maintain security and privacy of citizen data and account information. MFA provides an extra layer of security for all state accounts. The use of MFA is an industry best practice and aligns with NIST, the national security standards that the state follows.

Agencies will not need to take any action. DTS will adjust the UtahID login screen with specific instructions for public users to select the MFA method (either enter an email […]

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2022-2025 DTS Strategic Plan

The 2022–2025 DTS Strategic Plan is available here. The plan provides strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization, and direction to the state’s technology community. The plan presents technology trends […]

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Security+ Training for State Agencies

To support security and privacy maturity efforts and better prepare government entities for current and future cybersecurity requirements, the State of Utah Chief Information Security Officer and Government Operations Privacy Officer will be providing state agencies, counties and cities the opportunity to have at least one individual complete the CompTIA Security+ training and certification.   Each state agency is invited to register a single participant for the training, with some larger agencies being authorized to register more than one. Please contact Phil Bates or myself directly to request and […]

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FY2023 Rates go into effect on July 1

The FY2023 DTS rates will be effective July 1. See the full list here. Agencies can expect to see the new rates on the July bill. Please reach out to DTS Billing at if you have any questions. 

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