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New UtahID is coming for Public

The new UtahID for external public users will go live in March. This will not be tied to applications, but will be visible to individuals if they go to Most people will see the new look and feel if they are updating their UtahID profile information or creating a new profile. Users will continue to see the old login screen when logging into applications. If you have any questions or need help, please contact us at


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A new DTS website is coming soon!

A new DTS website is coming at the end of March! The new site design follows the standard design system, and will match the style of the Department of Government Operations sites. DTS will have two sites: 

  • provides information for the public
  • provides information for all state employees

We will no longer have a DTS employee-focused website (previously Policies, procedures, and other DTS employee information will now be available in the new IT Service […]

Read More Web Address Naming Conventions

DTS recently published a new web address naming conventions standard. See more information here

In accordance with Utah Code 63D-2-105, all government entities shall use an authorized top level domain (i.e., *.gov, *.edu, *.mil) for their web/internet presence by December 31, 2024.  This transition allows entities to follow a standardized naming convention that highlights the city or county name while recognizing their ties to the State of Utah.  

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Capnet Rebrand – June 2024

The Division of Technology Services (DTS) is updating the state wireless network infrastructure and will change the name of the “CapNet” guest wi-fi network to “Utah Guest”. This change will enhance the customer experience, by significantly improving the visibility and identification of our filtered state guest wi-fi network.

We will add a notification banner to the acceptance page on Tuesday March 5, 2024, to let those using the wireless network know that the change will be coming in June. 

We will update CapNet to Utah Guest on Tuesday June 4, 2024 from 9 PM – 12 AM. Anyone on CapNet […]

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Genesys Cloud Contact Center

DTS offers state agencies a centralized call center management system that assists with call-center activities to connect citizens with state services. We are modernizing and transforming the current contact center system, and moving it to a cloud based platform. The contract has been signed and is in effect as of February 1. 

We must complete the migration in the next 18 month period to avoid having current systems run beyond the end of support dates announced by the vendor.  

Key objectives of the project include: 

  • Remove and simplify maintenance […]

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New HR/Payroll system kickoff

We are excited to launch another important step in streamlining and modernizing our state government – a business transformation and modernization of the State’s Payroll and Human Capital Management (HR) systems.    This project is formally kicking off this month and is expected to take two years, with a go-live scheduled for early 2026.  It will result in the replacement of the current ESS (Payroll), UPM (Performance Management), HRIS (Human Resource), and other supporting systems. Key objectives include:  

  • Simplify and streamline business processes like […]

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2024 Security Awareness Training

The new 2024 security awareness training is now available. We’ve moved the annual security awareness training for state employees from Saba to a new platform, KnowBe4. Access it here. The training has been improved, making it easier to navigate and more relevant. State employees will receive a message from the KnowBe4 system, asking them to complete the training. The email will come from 

We need to defend state data against cyber crime, and security is everyone’s job. Cyber crime is a major problem. The bad guys are […]

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New Employee Travel and Expense Reporting System

The new employee travel and expense reporting system is here! The new system, called Concur, will replace the FI-Travel forms, ESS travel system, and the purchasing card (p-card) reconciliation process. Replacing the outdated system and processes will help us make travel and expense processes more intuitive and easier to manage. The new system will provide many benefits, allowing us to:

  • Unify the travel request and expense processes
  • Reduce time spent making travel reservations

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Upgrade to the new MacOS Sonoma

You can now upgrade to the new MacOS Sonoma (macOS14). The Division of Technology Services (DTS) has completed testing, and state systems are compatible with the new operating system. To upgrade follow these steps:

  1. Go to the Apple menu in the top left corner of the Mac.
  2. Select “System Settings” (or “System Preferences” if running an earlier macOS version)
  3. Go to “General”
  4. Select “Software Update”
  5. […]

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We are off the mainframe!

The state mainframe was shut down on Thursday, December 21. Mainframes have been in use in the state since 1978. Retiring this antiquated technology has been a culmination of much effort over many years. Governor Cox has made it a priority in his administration to streamline and modernize government services for the residents of Utah. This is a major milestone in moving the state from legacy IT systems to new modern IT systems.   

Modernizing state IT systems makes it easier for residents to access state services. Additional benefits include:

  • faster, more […]

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