The Department of Technology Services has recently moved Security forms from a paper version to an electronic version, via ServiceNow.

The following forms are now available in electronic format:

• Investigation Request (Form 505): Various types of investigations performed by the EISO are Internal Forensic Investigations, Litigation Holds, and Grama Requests.
• Delegation Request (Form 506): Delegate Access, which is obtaining rights to emails, network files and/or Google drive documents that belonged to an ex-employee.

DTS will decommission the Citrix environment on May 31, 2018. The complete implementation plan for migrating from Citrix to the VMWare Horizon application (Horizon) will be finalized on May 18, 2018.
  View the technical bulletin here.

The April 2018 DTS SUCCESS report is available here. The Governor’s Office of Management and Budget has asked all state agencies to improve state government by 25%. A set of tools and concepts known as the SUCCESS Framework (more info here) have been designed to achieve concrete results. The main concepts of the SUCCESS framework include:

• Set clear, measurable, and ambitious goals
• Use data, […]

View the Procurement newsletter here. It has important year end dates. You can share with your employees and agencies.

DTS employee Chris Kawa was recently recognized on the Doug Wright Show for the Public Employee Salute segment. Great job, Chris!

Here is what Doug had to say:

Chris Kawa is a Tech II for the Department of Technology Services. Chris’s specific position is IT support. When customers call in and they have a computer or phone issue they can’t fix independently, he will find the solution. Chris has worked for DTS for over two years now, and has made a huge impact. Chris, unlike many IT techs who work within one specific campus, has worked on every campus. He takes calls from state employees, contractors, […]

The new Enterprise DB Data Access form is now available in ServiceNow. The form provides authorization and security checks needed before giving a requestor access to Enterprise DB Data housed in the Shared Oracle or Shared SQL server environments (the environments run by Dean Zumbrunnen’s group). The approval path for this form goes as follows: once submitted, the approval goes to the Business Owner, then to the Agency Security person, then to the IT Director, and finally to Campus Security.

Once approval has been given, it is sent to the DTS – Database group for fulfillment.

Be aware […]

Mike Hussey, CIO, recently spoke about Utah’s efforts in AI at the NASCIO Midyear Conference. DTS is making data available on digital assistants like Amazon’s Alexa, which citizens can use to do things like practice for the driver’s license test or the notary exam, get real-time transit information, or find out about fishing hot spots. 

We want to continue to be forward-thinking to better serve the agencies and residents of Utah.

View the full articles here:

https://statescoop.com/state-governments-are-way-behind-on-ai-except-utah

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On May 9, the ServiceNow team is going to make a cosmetic change only to the service catalog. They will be adding icons to help make the catalog look a little more lively. See the new icons here.

We have added a ‘New State Employee Access’ link on the DTS home page under Get Help. The link will direct agency employees to the Agency Employee Access Request form in Service Now. The form grants new employees access to UMD, network, and email.