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December 2020

DTS Network and Service Organizations

We are making some organizational changes within DTS to provide innovative ideas and solutions that enable the agencies to conduct business.

We are excited to announce that Kevin Lopez has accepted the position of Director for the Network organization. Kevin will join DTS later this month. The newly formed Network team will not only combine the network products and voice products, but will also combine the operations and engineering teams into one organization.

We are also working on defining the new Service organization, which includes the following functions:

– Business Intelligence

– Developer Pool

– Header, Website, and Design

– Salesforce and DBA

– UtahID

– Other Enterprise Tools

These changes will bring efficiencies by organizing teams by product instead of geographic location to provide focus, accountability, and collaboration. We will be working in the coming weeks to formalize the teams and clarify responsibilities. 


Post Updated: December 17, 2020
Posted On: December 17, 2020

2021-2024 Strategic Plan

The 2021–2024 Strategic Plan for the Department of Technology Services (DTS) provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how its objectives align with the strategic goals outlined in this plan. 

Technology enables agencies to perform more efficiently in fulfilling citizens’ needs, and it will continue to act as a vehicle for innovative solutions. DTS must ensure that IT initiatives align with agency priorities, both now and in the future. To meet the needs of the mobile citizenry, DTS and agencies must work together to adapt planning and governance processes to the world of 24/7 access to government. DTS must also ensure that cost-effective, efficient information and communication systems and resources are being used by agencies to reduce data, hardware, and software redundancy (Utah Code 63F-1-104).

Utah Code 63F-1-203 explicitly requires that the chief information officer (CIO) prepare an executive branch strategic plan that addresses the:

  • interchange of information related to information technology between executive branch agencies,
  • coordination between executive branch agencies in the development and maintenance of IT and systems,
  • protection of the privacy of individuals who use state systems, 
  • priorities for the development and implementation of IT, and
  • maximizing the use of existing state IT resources.

In accordance with the requirements of Utah Code this document has been prepared in order to present the core strategic goals for 2021 to 2024. These goals are meant to support state agency business objectives, support the governor’s goals, support the overall goals of DTS, and help define metrics by which DTS can measure progress. The State of Utah is well poised to meet the goals in this plan. 

Post Updated: December 17, 2020
Posted On: December 16, 2020

Happy Holidays!

Post Updated: December 16, 2020
Posted On: December 16, 2020

Veterans Cemetery Project

The Utah Department of Veterans & Military Affairs faced the loss of a federal support contract for a kiosk physically located at the Veterans Cemetery just north of Camp Williams. The kiosk allowed cemetery visitors to enter the name of an interred veteran and be shown a map of where his or her burial site could be located. 
The VMA approached the DTS Salesforce team about not only replacing the kiosk functionality, but taking a holistic approach to the entire workflow from being contacted by funeral home directors requesting a plot all the way to coordinating with the ground crew to ensure the ground and area were prepped for memorial services. 
The DTS Salesforce team did business analysis, project management, development, application testing, and staff training as part of this project. The new application has replaced a physical ledger and 3×5 cards and automated the submission of reports to external entities. The physical kiosk is still functional, but a mobile-friendly webpage (with a QR code on site) can be utilized that integrates with Google Maps. The application displays relevant information about the veteran, and then guides the patron either to the section of the cemetery or all the way to the burial marker depending on what data is available. 
Jim Bedingfield, the State VMA product owner, commented that this has been the best project he’s been involved in, whether DTS or private sector, in his 8 years with the state. He lauded the expertise and creativity of the DTS team.

When demonstrating the application to our federal counterparts at the Veterans Administration, they commented not only how impressed they were with the deliverables but also mentioned that they were a little embarrassed that as the federal side, they are supposed to be out in front. But here in Utah, we’re leading the way in modernizing veterans cemetery management. 

The agency intends to enhance the application in the future adding an eCommerce portion allowing funeral directors to request a plot and pay for that plot via the website, and also more robust integration with the Utah Veterans Information System application which serves as a veteran record document repository. 
Post Updated: December 15, 2020
Posted On: December 15, 2020

New DTS Edge Organization

We are taking steps to form a new Edge team that will manage endpoint devices including desktops, laptops, and IoT devices. John Barrett has accepted the position of Director to lead the team. This organization change will bring efficiencies by organizing teams by product to provide focus, accountability, and collaboration. 


The team will be comprised of the following main areas of focus:

  • Endpoint Compliance and Audit Response

  • Unified Endpoint Management

  • DaaS

  • G-Suite

  • Operating System Environment (Configuration and Deployment)

  • Edge Services (Desktop Support and Service Desk)

  • Service Desk

Post Updated: December 15, 2020
Posted On: December 15, 2020

New Enterprise IT Tools for Agencies

We have some exciting news! DTS and GOMB have worked to make some enterprise IT tools available at no cost to state agencies. 
– Salesforce
– Lucidchart and Lucidspark
– Zoom
You can see the details, including quantity of licenses available for free, for each product here. Please work with your IT Director if you have any questions or specific needs.
Post Updated: December 15, 2020
Posted On: December 15, 2020

National GIS Day

Rep. John Curtis recently declared November 18 as National GIS Day. The resolution “encourages users of GIS technology, educators, students, and innovators to continue to employ GIS to—

(A) learn and explore;

(B) analyze and address societal, environmental, and other challenges; and

(C) drive economic growth for the betterment of the people of the United States and individuals around the world.”

See the full declaration here.

Our own Automated Geographic Reference Center is a key resource to help users throughout the state with GIS. 

Post Updated: December 9, 2020
Posted On: December 9, 2020

Utah’s Geek Bracket Challenge

During 2020, most DTS employees have been working remotely. In an effort to unite employees and do something fun, we created a Geek Bracket Challenge. This innovative app was recently highlighted in StateScoop. Read the full article here

Post Updated: December 9, 2020
Posted On: December 9, 2020

2020 Business Portal Report

The 2020 Business Portal Report is now available here. DTS has created a web portal that allows a person doing business in the state to access, at a single point of entry, all relevant state-collected business data about the person, including information related to: business registration; workers’ compensation; tax liability and payment; and other information collected by the state that the department determines is relevant to a person doing business in the state. You can see the Business Portal at

Version 2.0 of the Utah Business Portal design was completed and fully implemented in August 2020. The portal consists of four major applications: Plan, Start, Manage, and Grow. These sections help guide a business owner through the business life cycle to help the owner achieve success.

Post Updated: November 30, 2020
Posted On: November 30, 2020

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November 2020

Phil Bates Receives 2020 Thomas M. Jarrett State Cybersecurity Leadership Award

NASCIO recently honored Utah CISO Phil Bates as the recipient of the 2020 Thomas M. Jarrett State Cybersecurity Leadership Award. The award honors a state CISO for exceptional accomplishments in their field. 

During his tenure Phil has implemented many programs and initiatives aimed at improving Utah’s cybersecurity posture. Most notably, in 2016, Phil pushed to create the Utah Cyber Center which consolidated state, federal and local resources into a single location, significantly improving coordination between all of these groups. The Utah Cyber Center has played an important role in helping Utah cities and counties respond to several recent ransomware attacks. Phil also oversees a robust state cybersecurity awareness program and is currently working on incorporating additional artificial intelligence into Utah’s cybersecurity activities.

See the full announcement here. Congratulations Phil!

Post Updated: November 16, 2020
Posted On: November 16, 2020

Innovation Fund Projects Approved for FY2021

Each year, DTS has $150,000 to give to agencies via an Innovation Fund. The Technology Advisory Board recently approved two projects to be recipients of the FY2021 funds:

Enforcement Waterlink Module – $50,000

Adding an Enforcement Module in the existing Waterlink database will enable the Division of Drinking Water (DDW) to track the lifecycle of enforcement for all public water systems throughout Utah. In the most recent audit by the legislative auditors, it was pointed out by the auditors that DDW’s enforcement program needs to be strengthened and is of priority.  The Enforcement Module will generate tracking of required actions by the regulated public water systems through the tracking of DDW’s informal enforcement actions, legal orders and failure to comply with legal orders. This module provides water system summaries, gives staff the ability to move a water system through formal and informal enforcement, and gives management the ability to see the full picture of water system compliance. This new feature will allow DDW and local health department staff to properly follow up and follow through on actions needed to minimize public health risks and provide an efficient throughput of safe drinking water regulatory requirements.

The innovations provided are in the unique combination of dynamically managing Utah’s Improvement Priority System (R309-400) and better correlating Utah’s enforcement with the federal Enforcement Tracking Tool. The Enforcement Module will represent the first time the state and federal enforcement regulations have been accessible in one application, and used by all who oversee safe drinking water and public health in Utah, including DDW, 13 local health departments, and the US Environmental Protection Agency (EPA).

Agencies Impacted: Utah Department of Environmental Quality, Division of Drinking Water; Utah Department of Health; all Local Health Departments in Utah; US EPA; Utah’s water utilities that provide drinking water to the public

Benefits: The Enforcement Module in Waterlink is a vital tool that will significantly improve DDW’s performance, turnaround time of DDW enforcement actions, public water systems’ responses in addressing violations and deficiencies, and the coordination between local, state and federal levels, In addition, the DDW’s upcoming fee program relies on DDW’s ability to accurately and timely track violations, deficiencies, and associated corrections or resolutions. The Enforcement Module is an integral part of the successful implementation of the DDW fee program.

Proposed Measures:  There are many formal and informal metrics that can be utilized to show improvement:

  1.     Formal Enforcement Measures – Time between failure to comply with a requirement activity and formal Attorney General enforcement, time spent on generating formal enforcement orders, and time spent on Director level decisions for enforcement.
  2.     Informal Enforcement Measures – Time spent by water systems on fixing significant deficiencies after informal notification is a direct correlation between the effectiveness of this new module and the protection of public health.
  3.     Cost – Reduction in staff time for researching EPA and Utah priority scores, and reduction in staff correlation meetings. Fees generated through enforcement tracking.
  4.     DDW Existing Performance Measures – Percentage of population served by approved water systems. Percentage of approved public water systems among regulated public water systems.

Current Performance Measures as Baseline:

  1.     Cost – Fees generated through enforcement tracking.
  2.     DDW Existing Performance Measures – Percentage of population served by approved water systems. Percentage of approved public water systems among regulated public water systems.

Digital Birth Certificate – $100,000

Paper Birth Certificates cause a burden for many organizations including enrollment in public and private k-12 schools, requesting a driver license, signing up for competitive youth sports. If the state of Utah provided authenticatable PDF certificates using Public Private key encryption, the organizations requesting the document could validate that the documents came from the state and had not been altered. 

In 2018, 47,987 students enrolled in Kindergarten.  The enrollment process is time consuming for parents and the school. Parents for each of those students to drive the piece of paper to their future school where someone at the front desk either photocopied it or scanned it to go in their official school record that is required by state policy. Once a copy was made, the certificate was handed back to the parent. 

Travis Hamblin, the Director of Student Services at Jordan School District is responsible for enrollment. He stated that Moving to electronic birth certificates is “hallelujah”. State statute 53g-6-603 and school board rules require schools to keep a copy of the birth certificate. Neither stipulate how it is received and how it is stored, just that is stored for each student. If the state says a digital birth certificate is official, then the schools will listen. 

If electronic records were available, parents could upload certificates to school online tools and stored electronically. 

In 2017, 37% kids age 6-12 (approximately 80k youth) played team sports regularly. 

As an estimate, somewhere between 80,000 and 130,000 paper birth certificates are presented in person to schools and youth sports each year. These processes are not able to be moved online because a paper certificate is the only official document available. If the state provides a digitally signed certificate using public private key infrastructure, it would create opportunities for each of the organizations to improve their processes.

Agencies impacted: initially we would work with the Department of Health, counties, and the local school districts. Later, this could impact almost every agency. The processes developed can be applied to other digital credentials.

Innovation: we will explore the use of UMA (User Managed Access) in conjunction with UtahID. This would be the first use of UMA in Utah State Government.


Post Updated: November 13, 2020
Posted On: November 13, 2020

Utah Receives “A” Grade in Government Technology Survey

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results.

Over the past two years, Utah has aggressively pursued a migration path to cloud computing to increase security and quickly deliver flexible IT services to state agencies and residents. With the increase in state employees working remotely, the Department of Technology Services has worked to ensure secure network connections and an effective support model to be able to support remote workers. Looking ahead, the Utah IT team is seeking to leverage an Artificial Intelligence center of excellence to enable further innovative government services.

State Chief Information Officer, Michael Hussey, has overseen a continuing effort to get the most out of state tax dollars by supporting over 1,400 online services, making it easier for Utah citizens and businesses to interact with government.

Utah is one of only five states in the country to receive an “A” grade in this year’s Digital States Survey. An “A” grade represents states that have demonstrated results in all categories of the study, including data management, policy alignment, adaptive leadership, citizen engagement, and innovation. According to the Center, top states include actions supporting state priorities and policies to improve operations or services, hard- and soft-dollar savings/benefits, progress since the last survey, innovative and citizen-centric services, and effective collaboration.

In addition, Utah earned Digital States Survey Awards in the following categories:
Leadership: IT Strategy consistency and support of the Governor’s priorities and the actions Enterprise IT takes to improve working relationships, planning, policies and coordination with agencies.
Citizen Centric: Mobile and digital services that engage individual citizens/businesses. Solutions may focus on transactions, decision support and other interactions with government groups.
Continuous Innovation: The exploration, testing and appropriate application of Emerging Technologies beyond current operations to improve government services.

The state’s technology operations are managed by the Department of Technology Services under the direction of CIO Hussey.

See the full report here:

Post Updated: November 9, 2020
Posted On: November 9, 2020

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October 2020

October 2020 is Cybersecurity Awareness Month

Governor Herbert has declared October Cybersecurity Awareness Month. Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. This year’s overarching message – Do Your Part. #BeCyberSmart. – focuses on key areas including protecting your part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity. Check out more here. Additional information will be coming throughout the month.
If you haven’t taken the Utah Security Awareness Training yet this year, please do so here
Post Updated: October 19, 2020
Posted On: October 19, 2020

UtahID Multi Factor Authentication

The State Security Council has recommended that state agencies use multi factor authentication on state applications using UtahID for authentication. DTS will be implementing multi-factor authentication on UtahID effective October 31, 2020.

What is Multi-Factor Authentication?

A method in which a user is granted access to a system using multiple factors: something the user knows (password), something the user has (a token or code sent to a different device), or something the user is (biometrics).

Why use Multi-Factor Authentication?

Security is a top priority of the state. Multi-factor authentication adds an additional layer of security to help protect state assets and to also protect individual employee identities. The use of multi-factor authentication makes it more difficult for someone to guess your password.

When is DTS implementing Multi-Factor Authentication (MFA)?

Beginning September 18, 2020, and completed by October 31, 2020.

See more information here. 

Post Updated: October 19, 2020
Posted On: October 19, 2020

2020 Annual Report

View the 2020 DTS Annual Report here. The report provides a summary of accomplishments, projects, initiatives, and awards for the past year. 

Post Updated: October 19, 2020
Posted On: October 19, 2020

Utah Wins Award for Outstanding Achievement in Web Development has once again been selected to receive a WebAward for Outstanding Achievement in Web Development from the national organization, Web Marketing Association. The Utah Department of Technology Services was recognized for and the state’s online digital government services that help Utahns complete important state business.


“Utah has seen record numbers of online government transactions performed this this year,” said David Fletcher, the state’s Chief Technology Officer. “The current circumstances have required us to not only ensure the existing digital services for Utahns perform at a high-level, but also expand the number of transactions that can be processed outside government offices.”


For 23 years, the WebAwards competition has set industry benchmarks for the best online digital experiences. The goal of the WebAwards is to provide a forum to recognize the people and organizations responsible for developing some of the most effective experiences today. Independent expert judges from around the world review digital services in 96 industries. The best are recognized with a WebAward.


“We love to see the state receive recognition like this,” said Brett Stott, General Manager of NIC Utah, the state’s partner in developing digital services partner. “We have always worked hard to provide the very best online services for residents of Utah through our partnership with the state.”


Post Updated: October 19, 2020
Posted On: October 19, 2020

October 2020 Procurement News

This month’s procurement newsletter is now available and will be sent to agency contacts. The newsletter addresses Priority Shipping, Mobichord Successes, and additional information.  Here is a link to the newsletter.  If anyone has any questions about stock availability per sku, it is being updated directly on the service now service catalog but this link has more information that we are using to help with the supply chain management.  

Post Updated: October 19, 2020
Posted On: October 19, 2020

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September 2020

FY2021 IT Plan

The FY2020 IT Plan is now available. You can see it here. In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

Post Updated: September 23, 2020
Posted On: September 10, 2020

Updated Acquisition of Information Technology Administrative Rule

DTS has recently updated Administrative Rule R895-5 Acquisition of Information Technology. You can see it here. The change is in the definition of small technology purchase: 

“Small technology purchases” means a purchase, lease, or rental of hardware, software, and/or technology services that is estimated to be less than $250,000.

The dollar amount was changed from $50,000 to $250,000. This will allow agencies to only complete business cases for purchases of $250,000 or greater.

Post Updated: October 19, 2020
Posted On: September 10, 2020

Master License Agreement Overview

A new Master License Agreement Overview has been published here. A master license agreement (MLA) is an agreement between the State of Utah (i.e., the Department of Technology Services [DTS]) and a software vendor to purchase server and PC desktop software at large discounts. State of Utah executive branch agencies can use this type of agreement to purchase software at a discounted rate. The DTS Purchasing Team submits requests for this software via the DTS purchasing system.

Post Updated: September 10, 2020
Posted On: September 10, 2020

2019 Awards for Excellence

Each year we ask DTS employees to nominate their peers to be recognized for the Governor’s and DTS Awards for Excellence. It’s our chance to recognize some of the great efforts of DTS employees. Here are the winners for this year:

Governor’s Award: DABC Rare High Demand Product Project Team

DABC and DTS worked together to identify a process and write an application allowing interested consumers to enter online “drawings” for rare products sold by DABC. After a certain time, the drawings close, people are selected and notified, the product is sent to the store of their choosing, and the customer shows up at the store to buy the product. To coordinate this effort, DTS and DABC worked together to produce a solution that has met the customer need.

  • Craig Madsen
  • Bri Lifferth 
  • Will Swanepoel 
  • Dave Gailey
  • Donny Ford

DTS Award: Cost Savings Team

This year, in order to help facilitate the DTS one team environment, the nomination is for a cross section of DTS employees that are part of the incredible cost savingsThese employees have put in hard work to save the State millions which then saves State Agencies and ultimately the taxpayer, over $10 million in new savings.

  • Darrus McBride
  • Sam Albernoz
  • Phil Bates
  • Kent Godfrey
  • LarsenLaura 
  • Jon Behrmann
  • Todd Barry
  • Brett Shaw
  • Corona Ngatuvai

DTS Award: Cloud Architecture Team

Each of the team members are technical leads in their respective disciplines but in order to execute the shared vision of designing and implementing a cloud architecture that can serve a wide array of needs, be repeatable, scaleable and supportable they all stepped up to the challenge of being leaders in our organization. They broke through perceived and real barriers within DTS to work collectively on not only cloud architecture solutions but work processes that incorporate each group’s needs and perspectives whether hosting, networking or software development.

  • Justin Rasmussen
  • Keaton Walker
  • Jonathan Foster
  • Robert Ryan 
  • Doug Burgin
  • Austin VanDyke
  • Casey Wardle
  • Austin Haws
  • Joseph Sharp
  • Jeff Bartholomew
  • Randy Spainhower
  • Mike Tyrell
  • Sean McMillan

DTS Award: DWS Unemployment Insurance Imaging System

In 2019 the Department of Technology Services (DTS), working in conjunction with the Department of Workforce Services (DWS), modernized their imaging system for the Unemployment Insurance Division (UI). This 6-month project (designed and developed 100% in-house) greatly improves efficiencies and productivity by automating the delivery of images to the Unemployment Insurance tax system (CATS) and the Unemployment Insurance benefits system (CUBS).

  • Wes Miles
  • Martha Borden
  • Robert Love
  • Bret Baker
  • Brandon Woolsey


Post Updated: September 10, 2020
Posted On: September 10, 2020

Submit Applications for the Innovation Fund

In accordance with UCA 63F-4, the Department of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2021 for innovation projects. 

See more information here. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

DTS Rate Committee Meeting is September 21

The DTS Rate Committee is meeting September 21 at 2:00pm. You can see more information here. DTS will present the proposed FY2022 rates for the committee’s discussion and approval. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

Updated High Speed Laser Print Product Description

DTS has recently updated the High Speed Laser Print Product Description. You can see it here. DTS Printing Services provides high-volume network and mainframe laser printing in black and white print. Printing requests may be made through the Web any time, day or night, as long as the customer has an established account.

Post Updated: September 10, 2020
Posted On: September 10, 2020

NASCIO Annual Conference

Registration is live for the 2020 NASCIO Annual Conference. Click here to get to the registration page or visit and the link to registration is on the home page. Registration is free for state employees. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

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July 2020

June 2020 eSign News

We’re excited to inform you that we just reached over 10,000 eSign transactions for the month of June alone! Thank you for continuing to do your part in adopting electronic signatures and digital transformation.
This month’s newsletter has a big update on our website covering our new video library. Check it out by clicking on the link below.
Post Updated: July 8, 2020
Posted On: July 8, 2020

Virtual Utah Digital Government Summit is September 10-11

The 2020 Utah Digital Government Summit will be held virtually this year on September 10-11. Registration is open now. You can see the details here. The event is free to all government employees. 

“The Utah Digital Government Summit has always been a great opportunity for us to collaborate and learn about IT best practices throughout government in Utah. We want to continue the tradition this year but in a fun virtual environment. I hope you can join us to see each other virtually and discuss the even more important role IT is playing in enabling government success during this difficult year.”

-Mike Hussey, Chief Information Officer, State of Utah

Post Updated: July 8, 2020
Posted On: July 8, 2020

DTS Rate Committee Meeting July 7

DTS held a public Rate Committee meeting on July 7. DTS had the opportunity to present ideas for potential rate changes. The Committee did not receive a full rate proposal during the meeting, but provided feedback on further direction for DTS. You can see the presentation here.

Post Updated: July 8, 2020
Posted On: June 18, 2020

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June 2020

New DABC Website

DTS recently worked with DABC to release a new website providing customers with an updated and refreshed browsing experience.  The new site provides a “store locator” integrated with Google Maps, better calendaring of DABC events, a section where the current DABC Twitter feed is displayed for people who visit the site but do not regularly use Twitter, and a scrolling banner that allows the agency to easily update and refresh the look of the home page over time.  The webpage will work much better with mobile devices. Special care was taken to work with the Division of Services for the Blind to ensure the website offers reasonable access to our customers with disabilities. You can see the new site at

Post Updated: June 2, 2020
Posted On: June 2, 2020

DTS Strategic Plan Goals and Metrics

DTS has implemented a new Strategic Plan Dashboard to measure success in meeting strategic goals for FY2020 – FY2023.  This was a large effort that required the support of many groups within DTS to accomplish.  The Strategic Plan Dashboard measures the following goals:

  • Increase digital transactions by 10%
  • Increase the use of Utah’s business portal to 85%
  • Maintain an average customer satisfaction rating of 90% 
  • Maintain a project value score of 85%
  • Improve infrastructure project throughput by 25%
  • Capture positive impact and efficiencies gained through new technology
  • Increase the number of citizen digital transactions by 10%
  • Reduce the count of Audit findings by 25%
  • Monitor and report on the number of threat attempts
  • Increase security awareness training by 25%
  • Validate a Cyber maturity level above 85% every two years
  • Ensure 30% of eligible workers are participating in a remote work program
  • Reduce employee turnover by 10%
  • Improve employee skills by 25%
To view the new DTS Strategic Plan Dashboard, click here or:
  1. Go to:
  2. Hover over: Other
  3. Click on: DTS Strategic Plan
Post Updated: May 28, 2020
Posted On: May 28, 2020

Utah’s Business Portal is Live!

Today marks an important milestone for the soft launch of Utah’s new Business Portal and can be viewed at my Utah’s Business Portal is an all-in-one resource for managing businesses in Utah. In order to access the Manage page, you will need to log in using UtahID and be associated with a Utah business with DWS. The official launch will be Wednesday, July 1 and will be heavily marketed.

A couple of key points:

  • Currently, DWS and GOED are the only agencies associated with the Business Portal.
  • The July 1 launch will include Labor and Commerce.
  • We will be working with the other agencies to join the portal by May 1, 2021.
Please feel free to venture through the new site. There is a tour option on the homepage featuring key features of the portal. You can submit comments and questions to Penni DeHaan or James Hudgins.
Post Updated: May 13, 2020
Posted On: May 13, 2020

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April 2020

Utah Chatbot, Porter, Helps Find Important COVID-19 Information

The Department of Technology Services has launched an online chatbot to help visitors find the important COVID-19 information they need. The automated text support tool called, Porter, is found on the homepage of Porter will help with routine COVID-19 support questions and allows customer service agents to focus on helping with complex questions.

Porter uses machine learning to consume frequently asked questions from users and finds answers from agencies across state and local government to learn how to best serve Utahns. Developers are inputting additional information and analyzing answers provided to help improve responses.

Porter will help connect residents to information about COVID-19 case counts, services for people with disabilities, Medicaid guidance, distance education, unemployment assistance, and more.

Post Updated: April 29, 2020
Posted On: April 29, 2020

Healthy Together App

Governor Herbert recently announced the release of the Healthy Together app. We can all work together to slow the spread of COVID-19 and protect our family members, friends, health workers, and our communities. The Healthy Together app helps you assess your symptoms, find the nearest testing center, view test results, and learn what to do after you’ve been tested for COVID-19. Use of the app and providing any data is voluntary – we just wanted to make you aware of the app. You can see more information at
Post Updated: April 29, 2020
Posted On: April 29, 2020

New UtahID: Identity and Access Management (IAM) Product Description

DTS has recently posted a new Product Description for UtahID: Identity and Access Management (IAM). You can see it here. UtahID: Identity and Access Management (IAM) is the State of Utah’s identity provider and the standard method of authentication. It is a complete identity access management solution implementation. The system is a single sign-on (SSO) solution for both identifying and authenticating users. It is the infrastructure DTS has implemented for IAM. 

Post Updated: April 21, 2020
Posted On: April 21, 2020

Conference Room Audio/Visual Options User Guide

For DTS customers needing to configure conference rooms with audio visual equipment to facilitate hoteling and web conferencing needs, the options in this guide should be considered.

In general, a conference room will need:

  1. Video display capability
  2. Video capture capability
  3. Video sharing capability
  4. Audio capability
  5. Collaboration capability
  6. Network access
Post Updated: April 20, 2020
Posted On: April 20, 2020

April 2020 eSign Newsletter

We are nearing our 10K transaction milestone for the State of Utah, and a big part of that is due to many of our state employees taking the initiative to adopt eSign during the COVID-19 pandemic. We created a video showcasing just how amazing our users have been with utilizing electronic signatures, which you can watch from this month’s newsletter. Please find the link to that below. As always, please feel free to contact us at for any questions you may have.

Post Updated: April 20, 2020
Posted On: April 20, 2020

Welcome Megan Gordon, Executive Assistant

Megan Gordon is the new Executive Assistant for DTS. If you need anything from the executive team, please contact Megan at We are glad you are here, Megan. Welcome to the DTS team. 

Post Updated: April 20, 2020
Posted On: April 20, 2020

Securing Zoom Meetings

The increase in users and usage of Zoom has made it a target for potential hackers. Zoom video conferencing software has known security vulnerabilities. Uninvited guests can join meetings and present disruptive behavior, and hackers may be able to access a Zoom user’s webcam and microphone or obtain credential data and remotely access a user’s computer.

Use these general reminders and settings recommendations to assist you in hosting and managing secure conferences in Zoom. You can also watch this video here

Post Updated: April 20, 2020
Posted On: April 20, 2020

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March 2020

New UtahID is Coming

A new look is coming to the applications login page. You will not need to do anything different to continue to access all of your important work applications, but the look of the login page will be updated. You can see more information here:

For State Employees

For Public

For Developers

Post Updated: April 8, 2020
Posted On: March 25, 2020

DTS Telework Guide

In an effort to practice social distancing in response to COVID-19, some State of Utah employees have been asked to work remotely if possible. DTS has shared some information that provides a few simple tips to help you succeed at working from home. You can see more here. If you need help, please contact the DTS Help Desk at and click on ‘Get Help’.

Post Updated: March 20, 2020
Posted On: March 20, 2020

Many State Government Services Available Online

If you are like most Utahans, you are looking for ways to keep life moving forward and maintain social distance. The Lieutenant Governor’s Office announced today a collection of online  services to help Utahans get state government business done during the Coronavirus crisis. Utah has a long record of leading in digital government services. Below is a list of commonly used online services.


Annual  Business Renewal: Renew, update, or reinstate Utah business entities

Trademark: File a new request or file a renewal for a registered trademark or service mark in Utah

Professional License Renewal: Renew a professional license

State Construction Registry: Manage construction projects and liens within the State

Educator License Renewal: State Board of Education’s online license system

Voter Registration: Register to vote and change voter information

Hunting and Fishing Licenses: Purchase hunting and fishing licenses

Driver License Renewal: Renew your driver license or state ID and change your address

Driver License Appointment Scheduler: Schedule an appointment with driver license division

Tax Payments: File and pay taxes online

Vehicle Renewals: Renew registrations or get temporary permits online and at service stations

One Stop Business Registration: Online business registration

Workforce Services Jobs: Find and apply for employment

Workforce Services Benefits: Apply for temporary food, financial, medical and child care assistance

Utah State Board of Education: Online learning resources


Vital Records: Purchase birth and death certificates


“Every resident of Utah is doing their part to keep group sizes small and you can do that by conducting state government business online,” said Lieutenant Governor, Spencer Cox. “Do your part keep crowd sizes down and keep the economy going.”


To learn what you can do online visit https://www.Utah.Gov.

Post Updated: March 20, 2020
Posted On: March 20, 2020

DTS eSign Newsletter for March

You can see the March eSign Newsletter here. To provide helpful resources for those of you who may be new to eSign, we have created a page on our site that concentrates on teleworking. This page was created with your most recent questions and requests in mind, and as we get more responses from our users, we will continue to add on to the web page as necessary. On this page, you will find step by step instructions on how to send out basic documents for signatures, as well as videos and links to help you get familiar with electronic signature.

Post Updated: March 16, 2020
Posted On: March 16, 2020

New Maternal Mental Health Referral Network at Dept. of Health

DTS has partnered with the Department of Health to design and develop the new Maternal Mental Health Referral Network, which was released earlier this week. You can see it at The online network contains information on over 100 health care providers throughout Utah, who specialize in providing maternal mental health. Residents can easily search for providers based on their location, insurance, or service offered.  

In one to two clicks, the user can either be speaking with, setting up an appointment or on their way to their desired service provider.  Equally efficient is the method in which new providers can apply and be added to the Maternal Mental Health Referral Network.

In developing an application that places a premium on performance, efficiency, and promoting maternal mental health, new technologies were utilized and implemented.  Built with a React front-end, the release of the MMHRN application marked the first time that the Solutions Delivery team had deployed a project to the Google Cloud. Other “firsts” included the utilization of:

Cloud Build:  A Google product that converts code to a deployable image.  Cloud Build is serverless and only runs when its services are requested.  Once the request has been completed, Cloud Build then shuts down. In addition, you only pay for the services that you are utilizing.

PostgreSQL in the Google Cloud . Instead of using Oracle or MS SQLServer, we used PostgreSQL to improve performance, which is an open source DB in the Google Cloud.

Cloud Functions:  This is another serverless product from Google.  Cloud Functions allowed us to monitor builds in Google Cloud by sending the results of the build to Slack.

Google Storage: Google’s Version of S3  

GraphQL:  GraphQL provides a complete description of the data in your API, giving front-developers the power to ask for exactly what they need and nothing more.  It also makes it easier to evolve APIs over time, and enables powerful developer tools.

Kubernetes Secrets:  Kubernetes Secrets let you store and manage sensitive information, such as passwords, OAuth tokens, and ssh keys. Storing confidential information in a Secret is safer and more flexible.  In the MMHRN application, we deploy into a Kubernetes environment that resides in the Google Cloud.

Members of the Solutions Delivery team who were responsible for the design, development and deployment of this site include: Austin Haws, Aaron McElwee, Joseph Sharp, Keaton Walker and Casey Wardle.

Post Updated: February 28, 2020
Posted On: February 26, 2020

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February 2020

Utah Digital Government Summit is June 4

The State of Utah Department of Technology Services and Government Technology Magazine are hosting a Digital Government Summit on June 2, 2020 at the Hilton Salt Lake City Center. This event is free to all government employees. We hope you will join us. See more information and register here
The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The awards also provide an opportunity for state and local government in Utah to learn about IT leaders and projects that are changing the way government does business. 
The deadline for submissions is April 8. You can submit as many nominations as you’d like. Winners of the 2020 Best of Utah Awards will be honored at the Utah Digital Government Summit on June 2. 
Project categories for 2020 are:
– Visionary Award
– Best Use of Social Media
– Best Emerging Technology
– Best Partnership
– Best Use of GIS
– Best Use of Data
Post Updated: February 5, 2020
Posted On: February 5, 2020

DTS Improvements

In an effort to be more responsive to agency needs, we are making some changes to DTS development resources.

Dept. of Administrative Services: Kim Matheson and her development team will report to Bri Lifferth. They are currently housed at the new Taylorsville State Office Building.

Dept. of Agriculture and Food: Eileen Duffield-Wolff and some of her development team will report to Bill Boudreau. They will be housed at the DAF building.

These teams were previously part of the DTS Solutions Delivery team. This change will help the DTS team better understand the agency business needs, and can help innovate and enhance systems ongoing.

Post Updated: February 20, 2020
Posted On: February 11, 2020

Maps on the Hill is February 25

Utah’s Maps on the Hill exhibit will be available for viewing on Tuesday February 25, from 9:00am to 12:00pm in the Utah State Capitol Building Rotunda. 


Maps on the Hill, a free event, is a great way to learn how current mapping technology is being applied to important issues across a wide range of disciplines including economic development, natural resources, infrastructure management, public lands and environment issues, efficient services delivery, and more.  Maps on the Hill is expected to draw over 35 map exhibits from all levels of government, private sector firms, and higher education. Utah’s elected officials and the public are invited to come learn about the various mapping projects from professionals and students.


Maps on the Hill is organized by the Utah Geographic Information Council (UGIC), a statewide user group of Geographic Information System (GIS) professionals, in partnership with the State of Utah’s Automated Geographic Reference Center (AGRC).


More information is available at

Post Updated: February 11, 2020
Posted On: February 11, 2020

New eSign Website

The eSign website is now live! This site allows users a way to access their accounts, see how the state as a whole is progressing in our adoption of transforming manual paper processes into a digital experience, and learn more about eSign’s many functionalities. The site also has information on upcoming training opportunities and product enhancements. Go to to check it out. 

Post Updated: February 14, 2020
Posted On: February 14, 2020

Emerging Tech in Utah with CIO Mike Hussey

CIO Mike Hussey recently recorded a podcast about creating a culture that fosters innovation and emerging technology in state government and how the state is preparing to secure the 2020 elections. Check it out here

Post Updated: February 19, 2020
Posted On: February 19, 2020

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January 2020

2020-2023 DTS Strategic Plan

DTS has a new and improved Vision and Mission statement:

DTS Vision Statement

To be a technology leader that delivers value and simplifies the lives of Utah residents.

DTS Mission Statement

To provide innovative, secure, and cost-effective technology solutions that are convenient and empower our partner agencies to better serve the residents of Utah.

In addition, the new 2020-2023 DTS Strategic Plan is available here. The plan provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community.

We have identified five main areas of focus:

  • Stimulate Economic Development
  • Elevate Operational Excellence
  • Improve Quality of Life
  • Enhance Security, Privacy, and Compliance
  • Ensure an Engaged Workforce

The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how its objectives align with the strategic goals outlined in this plan. 

Post Updated: January 16, 2020
Posted On: January 15, 2020

Critical Windows Security Patches

DTS will start installing critical Windows security patches within the next few days. This will affect state employees who have laptops and desktops with Windows. If you have Windows on your laptop or desktop computer, you will see a prompt that will force your computer to reboot after the patch has been installed. 

We know this is inconvenient, and we thank you for your patience in order to ensure your state computer remains secure. If you have any questions please contact the DTS Help Desk at and click ‘Get Help’. 
Post Updated: January 15, 2020
Posted On: January 15, 2020

New Enterprise E Fax Service

The Department of Technology Services (DTS) Enterprise E-fax Service offers electronic faxing features that deliver outbound faxes to their destinations and inbound faxes to email-enabled multifunction devices (MFD), network folders, email accounts, and fax accounts powered by a web browser. With the convenience of a web browser, a user can access their faxes and use the features and functions of the Enterprise E-fax solution. You can see more here

Post Updated: January 14, 2020
Posted On: January 14, 2020

Updated Correspondence Retention Schedule

The Division of Archives recently sent the following message:

The new State Records Management Committee approved a 7-year retention for state government routine administrative correspondence on November 18, which went into effect immediately. 


This is one of three general retention schedules for your agency’s email, instant messages, texts, and other forms of correspondence; the other two are for transitory email and executive email.


DTS is working to implement these retention schedules for all state agencies and will contact you shortly with further details.

What you need to know: as explained in our Email Management Guideline, some of your emails need to be kept longer than 7 years because they document significant government processes and should be maintained according to the retention schedules governing the other records that document those processes. For example, correspondence that is part of an active case file or a personnel file need to be kept as long as the case file. Also, email involving an audit or legislation–whether active or anticipated–should not be deleted. You will need to identify emails that need to be kept longer than 7 years, assign them a label, and work with your IT Directors to request different retention rules for the emails with that label.  

Post Updated: January 14, 2020
Posted On: January 14, 2020

Utah Receives High Grade in 2019 Geospatial Maturity Asssessment

The National States Geographic Information Council (NSGIC) recently conducted the 2019 Geospatial Maturity Assessment, a national effort to document each state’s current practice of geospatial development practice and use. Utah received a B+, which is the highest grade received by any state. According to the assessment, “collaboration, transparency, and increased efficiency in government are hallmarks of mature state GIS programs.”  You can see more here


Post Updated: January 10, 2020
Posted On: January 10, 2020

2020 Security Awareness Training

The 2020 Security Awareness Training will be available soon for employees. All Executive Branch State employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the State’s information assets is user awareness and training. As an authorized user of the State’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the State’s data. Part of that obligation is completing the required annual security awareness training.

State employees will receive an email that looks similar to the message below. 

Utah Learning Portal

Course Assignment

You have been assigned Security Awareness – 2020.

Get more information at the Security Awareness – 2020 page.

If you have questions about this course assignment, please speak with your manager.

If you need assistance, please go to and click the ‘Get Help’ icon for support.

Post Updated: January 10, 2020
Posted On: January 10, 2020

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