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October 2021

Lucid Trainings for State Employees

Lucid is hosting some more webinars to help state employees learn the ins and outs of LucidChart and LucidSpark. If you would like to know more about these products, come join us on the following dates using the registration links below.
Topic: Collaboration Tips in Lucid | State of Utah
When: Oct 27, 2021 
See the recording here
Topic: Intro to Agile Visualization with Lucidspark | State of Utah
When: Nov 10, 2021 
See the recording here

Post Updated: November 17, 2021
Posted On: October 26, 2021

October is Cybersecurity Awareness Month

Governor Cox has declared October as Cybersecurity Awareness Month in Utah to raise cybersecurity awareness. This October, Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. We are continuing with the same message as last year – Do Your Part. #BeCyberSmart. – which focuses on key areas including protecting your part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity. Check out more here. Additional information will be coming throughout the month.
If you haven’t taken the Utah Security Awareness Training yet this year, please do so here.

Cyber Secure at Work
Businesses face significant financial loss when a cyber-attack occurs. In 2020, a sharp increase was reported in cyber-attacks that target businesses using stolen logins and passwords. Cybercriminals often rely on human error—employees failing to install software patches or clicking on malicious links—to gain access to systems. From the top leadership to the newest employee, cybersecurity requires the vigilance of everyone to keep data, customers, and capital safe and secure. #BeCyberSmart to connect with confidence and support a culture of cybersecurity at your organization. See more here.Multi-Factor Authentication (MFA) 
Have you noticed how often security breaches, stolen data, and identity theft are consistently front-page news these days? Perhaps you, or someone you know, are a victim of cyber criminals who stole personal information, banking credentials, or more. As these incidents become more prevalent, you should consider using multi-factor authentication, also called strong authentication, or two-factor authentication. This technology may already be familiar to you, as many banking and financial institutions require both a password and one of the following to log in: a call, email, or text containing a code. By applying these principles of verification to more of your personal accounts, such as email, social media, and more, you can better secure your information and identity online! See more here.

Post Updated: October 19, 2021
Posted On: October 19, 2021

2021 Accomplishments Report

The 2021 DTS Accomplishments Report has been published. We have completed several great initiatives and projects over the past year. Check it out here. 

Post Updated: October 19, 2021
Posted On: October 19, 2021

Utah Honored Again as National Leader in Digital Government Experience

The state of Utah has once again been recognized as a leader in delivering online government services and information. The Center for Digital Government has recognized Utah in the 2021 State Government Experience Awards. Utah finished second overall among states in the Government Experience awards, which recognize the progress and innovation in the delivery of online services among state and local governments. Utah has placed in the top three of the overall awards in every year it has been eligible since 2006, including first-place finishes in 2007, 2009, 2017 and 2018.

“Utah has long been a leader in digital government and we are honored by this recognition,” said Utah Governor Spencer J. Cox. “I believe we have just scratched the surface of what is possible, and we are committed to making it as simple and straightforward as possible for Utahns to interact with their state government.”

Utah’s official state website,, offers an easy, convenient way for Utahns to access government services. More than 1,500 online services are housed on These services are designed to work together to simplify citizen interactions with state agencies.

Digital government transactions have continued to grow since Governor Cox took office. Utah has among the highest rates of online vehicle registration renewals in the country and the number of vehicles renewed is expected to exceed the all-time total by the end of 2021. The number of vehicles expected to be renewed online this year is double the number renewed online in 2010. Online transactions represent a significant cost savings for Utah taxpayers when compared to transactions conducted in person at government offices.

“It’s an honor to be acknowledged by the Center for Digital Government,” said Alan Fuller, Utah Chief Information Officer. “We are working hard to continually improve the digital experience for Utahns and support Governor Cox and his drive to make it even easier to conduct state business.”

The Government Experience Awards recognize the achievements and best practices of states, cities and counties that excel at creating useful online government services and applications. The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government.

Post Updated: October 27, 2021
Posted On: September 16, 2021

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September 2021

Salesforce Developer Day is September 29

When: September 29, 2021
Where: Online live (Google Meet)
Intended audience: YOU! (Anyone curious about Salesforce, current developers on other platforms and frameworks, leadership and executives, anyone).
How do I sign up?: Fill out this Google Form

Salesforce is a platform upon which state agencies can build information systems that deliver value to the agency and ultimately the people of Utah at a higher pace and without concern for the underlying infrastructure. Platforms are an important part of the future of information systems, and at DTS, we help support over 20 Salesforce instances!

Because of its “no code / low code” approach, anyone can build powerful applications on the Salesforce platform. Join us for the Salesforce Developer Day and event, and discover just how easy–and fun–it is to build real applications that deliver real value using Salesforce.

We look forward to seeing you there.

Post Updated: September 8, 2021
Posted On: September 8, 2021

Welcome New IT Directors: Wes Miles and Collin Peterson

We are excited to announce that we have two new IT Directors joining the DTS team.

Wes Miles has accepted the position of IT Director for the Governor’s Office and will transition to his new role immediately. Wes has worked with the State of Utah for nine years now in many different capacities, most recently as DTS IT Manager for the Department of Workforce Services. During his time with Workforce Services, he managed IT support and internal application development for the Unemployment Insurance Division, Workforce Development Division, Housing and Community Development Division, Refugee Services Organization, Federal Contracts Group and the DWS Database and Data Warehouse groups.

Collin Peterson has accepted the position of IT Director for the Dept. of Workforce Services and will start in his new role on September 20, 2021. In his 13 years with the Department of Workforce Services, Collin has served in a variety of leadership and technical positions, most recently as the Director of the Workforce Research and Analysis Division. Previous to this role, some of the other positions he has held include DWS Management Information Systems Manager, Program Systems Manager, and Senior Business Analyst.

Post Updated: September 8, 2021
Posted On: September 8, 2021

DTS Calendar of Events

Note: Click on the image to access the included links.

Post Updated: September 14, 2021
Posted On: September 8, 2021

DTS Remote Work Success Report

In support of Governor Cox’s remote work initiative, A New Workplace, state agencies have been given the opportunity to work from anywhere within the state. During 2020, the COVID-19 pandemic suddenly accelerated efforts for government agencies to work remotely. The state went from just a few agencies participating in a pilot remote work effort, to the majority of state agencies working remotely in a matter of days. The Division of Technology Services (DTS) has worked to provide guidance and meet the technology needs of state agencies to enable them to work remotely. DTS, in partnership with the Governor’s Office of Planning and Budget, spent $6 million in fiscal years 2020 and 2021 on information technology to meet the needs of state agencies’ remote work efforts. See the full DTS Remote Work Success Report here

Post Updated: August 30, 2021
Posted On: August 30, 2021

2021 Disaster Recovery/Continuity of Operations Plan

The 2021 DTS DR/COOP report is now available here. The obligation of DTS is to provide seamless services, especially those involving public safety and health, in spite of any event. The public expects the same good customer service from state government as it does from business. With these issues in mind, DTS agency management is committed to the development and maintenance of an effective disaster recovery/continuity of operations plan (DR/COOP).

Post Updated: August 24, 2021
Posted On: August 24, 2021

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August 2021

Data Center Exit Project

DTS is working on a Salt Lake Data Center Exit project. We need to move from the current location at the Capitol complex as the facility is slated to be demolished within the next two years. The data center houses the servers that host state agency IT applications and systems.

The transition from the current data center to another location will be seamless for state agencies. DTS will work to migrate the systems and applications without any downtime for state agencies. We will be working with all teams to ensure a smooth transition to the cloud or other options.

You can see more information here. We will be updating the informational site regularly throughout the project.
If you have questions, please contact your IT Director. Thank you for your continued support.

Post Updated: September 1, 2021
Posted On: August 3, 2021

Gov. Cox Appoints New Department of Government Operations Privacy Officer

Gov. Spencer J. Cox recently appointed Christopher Bramwell as the new Department of Government Operations Privacy Officer. The position was created by the Utah Legislature during the most recent legislative session (see HB 243) and requires Senate approval.


“Protecting the personal privacy of all Utahns has become even more important as technology has advanced,” Gov. Cox said. “I’m pleased to see this new emphasis on privacy and look forward to developing policies that will hold the state accountable for the use of Utahns’ personal data and information.”


The Privacy Officer will survey and compile information about privacy practices of state agencies. The Officer will also identify, prioritize, and review agency privacy practices that pose the greatest risk to individual privacy and provide recommendations for reform if needed. The Government Operations Privacy Officer will work with the new Personal Privacy Oversight Commission and the new State Privacy Officer, providing specific government privacy practices reports and recommendations.


Since 2014, Bramwell has been Director of Information Privacy and Security for the Utah Department of Human Services where he led the creation and management of information privacy, security and compliance programs. He set the foundation for the DHS-wide system modernization strategy to migrate to cloud services which has enabled implementation of enhanced privacy and security tools while also building user-focused platforms and technology services for the public that will enable all Utahn’s to access and use Human Services technology whenever and wherever they need. In addition to working for DHS, Bramwell has worked for the Utah Department of Technology Services and the United States Department of Homeland Security. 


“I am honored and humbled by this opportunity to be part of the team Gov. Cox has created to lead Utah into a new era of user-focused platforms for the public and high-level technology services for our valued state employees. I look forward to serving the citizens of Utah and helping create the programs that will hold the state accountable for the use of Utahns’ personal data and information with which we have been entrusted,” said Bramwell. 

Post Updated: July 21, 2021
Posted On: July 21, 2021

Lucid Trainings for State Employees

Lucid has the following trainings available for state employees free of charge. 
Want to learn more about how you can start to use the Lucid Visual Collaboration Suite more efficiently and effectively? Then join one of Lucid’s training opportunities coming up in the next month! The list of training sessions below will help you and your team learn how the Visual Collaboration Suite will ignite great ideas through Lucidspark and turn those ideas into reality in Lucidchart. Attend one or attend all to improve the way you are working at the State of Utah. Also, below is a link to the new Lucid Training Labs. This will provide access to on-demand courses that enable you to master the Lucid Visual Collaboration Suite. 
Lucid Training Labs Link
Running Remote Workshops in Lucidspark – August 17th at 10 am 
So you’ve designed the perfect workshop to kick off your next big project or initiative. Now it’s time to actually run the session. We’ll teach you how to navigate the challenges of remote meetings through onboarding new participants, collaboration best practices, and through leveraging our suite of team tools.

Specifically you will learn:

  • Best practices to define the problem and set up your Lucidspark document for collaboration
  • How to get into the creative brainstorming mindset
  • Best practices for using team tools during a brainstorming session
  • How to drive action from your brainstorming session
Register in advance for this webinar:
After registering, you will receive a confirmation email containing information about joining the webinar.
Diving Deeper with Lucidchart – August 31st at 10 am 
Graduate from getting started to really mastering the basics of Lucidchart! In this course, Lucidchart product pros will deepen and expand your Lucidchart skills as they cover strategies and tools for making you more powerful in Lucidchart while sharing tips and tricks for maximizing your efficiency in the editor.

Join us to learn how to:

1. Design custom shapes and custom libraries
2. Build multi-layered documents and link to external pages
3. Create master pages and templates to standardize documents
4. Present your work with slides and presentation mode
5. Integrate Lucidchart with other applications for maximum efficiency (Confluence, Google Docs, Powerpoint, etc)

Register in advance for this webinar:
After registering, you will receive a confirmation email containing information about joining the webinar.
Lucid Q&A – September 14th at 10 am
We’ve recently learned a lot about how to use the Lucid Visual Collaboration Suite. Join our Lucid team for a general questions and answers session. Bring any questions you may have about our great tools.
Register in advance for this webinar:
After registering, you will receive a confirmation email containing information about joining the webinar.

Post Updated: July 19, 2021
Posted On: July 19, 2021

DTS Rates for FY2023

The Department of Government Operations recently held a rate information meeting for state agencies. You can see the DTS presentation here. DTS discussed the following:

  • Rate Sheet Revamp
  • Enterprise System Rate
  • Data Center Exit
  • Mobile Phone Support
  • Simpler Rates
  • Low Code/No Code Applications

The Government Operations Rate Committee will be meeting on September 16. DTS will present the proposed FY2023 rates during this meeting. If you have any feedback on DTS rates, please contact your IT Director or Dan Frei. 

Post Updated: July 16, 2021
Posted On: July 16, 2021

Bitlocker Transition

Starting Monday, July 19 through Thursday, July 29, DTS will be transitioning Bitlocker management (computer encryption) from Workspace One/Airwatch to SCCM on Windows computers. Mac computers will not be included in this change. 

If you have a Windows computer, you may see the notification below. There will be no downtime and you can simply close the pop-up notification. If you have any questions, please contact the DTS help desk at

Post Updated: July 16, 2021
Posted On: July 16, 2021

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July 2021

Newly Created Personal Privacy Oversight Commission

Gov. Spencer J. Cox, State Attorney General Sean D. Reyes, and State Auditor John Dougall recently announced their respective appointments to the newly created Personal Privacy Oversight Commission (Commission). The Commission was created by the Legislature during the most recent legislative session.  

The purpose of the 12-member Commission is to develop guiding standards and best practices with respect to government privacy. The Commission will also recommend minimum privacy standards for governmental entities for the Legislature to consider codifying into statute. Commission members will work with the new Government Operations Privacy Officer and the new State Privacy Officer, reviewing specific government privacy practices recommended by these privacy officers. 

DTS will be hiring the new Government Operations Privacy Officer in the coming weeks. 

Governor’s Appointments:

  • Quinn Fowers: Director of information technologies & digital services, Weber County — member who, at the time of appointment provides internet technology services for a county or a municipality;

  • Aliahu “Alli” Bey: President, Haight Bey & Associates, CEO, Totem Tech —  member with experience in cybersecurity;

  • Nayana Penmetsa: Engineering manager, Plaid — member representing private industry in technology;

  • Keith Squires: Interim chief safety officer, University of Utah — member representing law enforcement; and

  • Chris Koopman: Executive director, The Center for Growth and Opportunity, Utah State University — member with experience in data privacy law.


State Auditor’s Appointments:

  • Matthew Weller:  President, All West Communications; Board Member, Executive Education Advisory Board, University of Utah – David Eccles School of Business; Board Member, National Cable Television Cooperative — member with experience in internet technology services;

  • Amy Knapp: Former VP-Information Security and Compliance, O.C. Tanner — member with experience in cybersecurity;

  • Brandon Greenwood: CISO, VP Security & IT, Overstock; Board Member, SL|CISO — member representing private industry in technology;

  • Phillip J. Windley, Ph.D.: Principal Engineer, Office of IT, Brigham Young University; Founder and Organizer of Internet Identity Workshop and author of Digital Identity — member with experience in data privacy law

  • Marina Lowe:  Legislative Counsel, ACLU of Utah  — member with experience in civil liberties law or policy and with specific experience in identifying the disparate impacts of the use of a technology or a policy on different populations.


Attorney General’s Appointments:

  • Jeff Gray, Utah Office of the Attorney General — member with experience as a prosecutor or appellate attorney and with experience in civil liberties law; and

  • Mike Smith, Utah County Sheriff — member representing law enforcement

Post Updated: July 7, 2021
Posted On: July 7, 2021

2021 Best of Utah Award Winners

At the Utah Digital Government Summit in June, the CIO named the 2021 Best of Utah Award winners. Watch the presentation here. Congratulations!

Overall Award / Visionary Award

  Utah Coronavirus Task Force
  (Governor Spencer Cox, Rich Saunders, Joe Dougherty, John Angus, Dr. Angela Dunn)
“The Utah Coronavirus Task Force, headed by then Lieutenant Governor Cox, Rich Saunders, Dr. Joseph Miner, Commissioner Jess Anderson, Dr. Angela Dunn, and others was faced with a Herculean task when the global COVID19 pandemic hit Utah in March 2020. The responded quickly and effectively utilizing many different technologies, including advanced analytics, website development, social media campaigns, digital services, and mobile applications to minimize the impact of the virus in the state while maintaining economic stability. Kudos to John Angus, George McEwan, Navina Forsythe, Joseph Sharp, Joe Dougherty, and many others for their service to the state during this trying time.
Screen Shot 2021-05-12 at 4.48.19 PM.png


Best Use of Social Media

  Forestry, Fire, and State Lands for Wildfire Wednesday
  Kait Webb, Jason Curry
Every Wednesday during the 2020 fire season, Kait Webb delivered regular updates across social media channels to keep the public informed of the impacts of the worst fire season on record. Keeping the public up-to-date help firefighters complete their work more effectively. Kate’s use of digital video and social media marketing was profession and a valuable service.
Screen Shot 2021-05-12 at 4.51.06 PM.png

Best Emerging Technology

  UDOT Digital Delivery Program
UDOT is transforming the way projects are managed and delivered, offering new ways
to view, understand, and use the project design in the field. Data is compiled digitally from each stage in the lifecycle of the project, reducing the need for paper, capturing as-built information, and aiding decision making by downstream users. This project incorporates many new technologies such as digital twins, and artificial intelligence to produce results for Utah’s transportation system. Thanks to Scott Jones and the entire team at UDOT’s Data, Technology, and Analytics Division for their contributions and innovation.
Screen Shot 2021-05-12 at 4.51.55 PM.png

Best Partnership

  Utah Computer Science Education Master Plan
The partners in the Utah Computer Science Education Master Plan are working together to help give every student access to robust computer science education by 2022. The Talent Ready Utah Board, consisting of representatives from the Utah State Board of Education, State Legislature, Governor’s office, Business and Industry, Workforce services and Technical colleges, approved the Utah Computer Science Master Plan in 2019 and it is now making a difference in the lives of Utah students. Special thanks to Susan Bonilla and Dr. Biswajit Paul for their roles in helping to author the plan.
Screen Shot 2021-05-12 at 4.52.17 PM.png

Best Use of GIS

  Utah Community Development Office –
In November 2020, the Utah Community Development Office in the Department of Workforce Services rolled out a guidebook and website to provide small town leaders, planners, and managers with a basic understanding of geographic information systems (GIS) and how GIS technology can support planning and municipal management activities. Their efforts are designed to help leaders throughout the state better use this important technology. Thank you Jonathan Hardy for the efforts of your team to create this great new resource.
Screen Shot 2021-05-12 at 4.54.17 PM.png

Best Use of Data

  Transforming Social Services in Utah / Utah Blueprint
  Governor’s Office of Planning and Budget, Dept. of Human Services, etc.
The Governor’s Office of Management and Budget (GOMB) and the state’s social services agencies are on a mission to transform social services programs. Together, they developed a Blueprint Solution for getting significant improvements for customers, employees and taxpayers.
Transformations to programs include both sweeping business process changes as well as supporting technology changes. Rachel Stone spearheaded a cross agency team with valuable support from DTS, Human Services, Corrections, and the Department of Workforce Services.

Screen Shot 2021-05-12 at 4.56.15 PM.png

Post Updated: July 7, 2021
Posted On: July 7, 2021

RSA Mobile App is Changing to SecurID

The RSA mobile application is changing and will have a brand new look and feel. It will now be called SecurID. The app will be updating automatically. This is already in the process of happening, and you may already have the new app.

You do not need to do anything and should just await the new update. The token will transition over automatically as your mobile device updates. Please do not uninstall and reinstall the new app.

The new app has a new name – SecurID – and a new icon in the Apple and Google Play app stores.
Old Token App Icon New Token App Icon
old token jewel.png  icon-securid-white-ios-180x180.png


This example shows the tokencode display when you authenticate to the client application:

Old Tokencode Display New Tokencode Display
old token display.png Screenshot_1620843085_1.png


If you need help, please contact DTS at

Post Updated: July 7, 2021
Posted On: July 7, 2021

DTS Appoints new Agency Services Director

The Division of Technology Services (DTS) has recently appointed Mark Schultz as the new Director of Agency Services. Mark will oversee the IT Directors to enhance the services DTS provides to our partner agencies by focusing on:

  • Creating strong agency partnerships by strategically aligning technical objectives with agency business goals
  • Becoming a trusted technology partner
  • Adding value to state agencies by applying a disciplined approach to services delivery

Mark is a self-motivated and progress-driven technology professional with an extensive background in the industry. He has been with the State of Utah for 18 years and has been an IT Director for over 9 years. He has a long-standing record of initiative and innovation, and he has developed and executed strategies that have brought value to the State of Utah. 

The IT Directors, along with Mark, will take the opportunity to improve partnerships and seek out better methods to achieve more reliable and faster results for your organizations. Our goal is to improve communication and IT services for state agencies. 

Thank you for your continued support.

Post Updated: July 7, 2021
Posted On: July 6, 2021

Now Accepting Applications for 2022 Innovation Fund

Have an idea that will help improve state government? DTS has $150,000 available in Fiscal Year 2022 for innovation projects. Submit an IT Innovation Fund proposal here.

In accordance with UCA 63F-4, we are now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

See more information here. 

Post Updated: June 30, 2021
Posted On: June 30, 2021

FY2022 IT Plan is Now Available

The Information Technology Plan is an overview of the agency IT project detail for the current year. DTS utilizes the IT Plan data to identify potential multi-agency use, necessary IT services needed for successful completion of the projects, and a cost breakdown for each project. See it here.

Post Updated: June 29, 2021
Posted On: June 29, 2021

GenTax Migration to the Cloud

Following the successful migration of the DMV system at the Tax Commission to the AWS cloud in October of 2020 we began the process of moving GenTax, the agency’s primary tax application to the AWS GovCloud in January of 2021.  This process was tied to a quarterly release of the GenTax application and involved creating each environment just in time for its use in the development and testing phases. This was done to minimize the need for dual environments and to make sure development and testing occurred in the new environment.  The new production environment was created in May to allow for testing of all connections and interfaces.  Over the weekend of June 11th 2021 production data was moved to AWS and verified along with a testing of system functionality.  On the morning of June 14 all users were live in the new production environment with only minor glitches.  


One of the primary benefits of being in the cloud is redundancy.  Production GenTax runs with database and application servers spread across multiple AWS data centers with automated failover built in.  Data is replicated in real time so the loss of a server or even a data center would be a minimal disruption. The freedom to quickly and easily scale is another major benefit.  Resources can be added or removed as needed with costing adjusting to match.  This allows us to respond easily to the seasonal nature of tax administration and right-size the environments for any conditions.  Enhanced security is also a benefit.  Isolating the application in its own virtual private cloud means that access can be even more limited and secure than what was done on premise and locating it in GovCloud means that it was built to meet stringent requirements from the ground up.


The goal was to move to the cloud without increasing cost for the agency.  Server by server costs are between flat and a 20% savings for the agency.  After we have stabilized and run for a few months we can implement additional savings opportunities available from AWS and by shutting down servers overnight when they are not being used.  

Post Updated: June 25, 2021
Posted On: June 25, 2021

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June 2021

DTS Telework Guide

Many State of Utah employees have been asked to work remotely if possible. Check out the DTS Telework Guide for a few simple tips to help you succeed at working from home. 

Each of the  tips focuses on security. Your state-issued devices should already have these security measures installed. Be sure to follow these tips to protect your personal devices and home network as you work remotely.

Post Updated: June 1, 2021
Posted On: June 1, 2021

DTS is now part of the Department of Government Operations

Effective July 1, 2021, the Division of Technology Services became part of the Department of Government Operations. This change is a result of the Utah Legislature passing S.B. 181. Alan Fuller is Director of the Division of Technology Services and Chief Information Officer. This change will not affect the way you work with the Division of Technology Services. See more at

Post Updated: July 1, 2021
Posted On: May 17, 2021

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April 2021

Domo is Here!

DOMO IS HERE! Use Domo to showcase your data the way it’s meant to be seen. Transform your datasets into stunning graphics that look almost like artwork. Enhance the way you make decisions by having all the information you need on a single card. Check out what Domo can do for you by exploring our info page.
And if that doesn’t convince you, maybe Darren, the Data Dog will. Click on the youtube link to follow his journey:

Post Updated: April 29, 2021
Posted On: April 29, 2021

Zoom Best Practices

 View the best practices for hosting  Zoom meetings that will be attended by the public, or when the attendees are unknown. 
Also, if you would like to attend web training where we go over these tips more in depth, please click on the link below to register. There are multiple sessions to choose from, all going over the same content.
Lastly, here is a link to watch previous webinars that DTS hosted that goes over all of the Zoom settings available to you: Zoom Webinar Recordings Folder


Post Updated: April 28, 2021
Posted On: April 28, 2021

Welcome to the New DTS Service Portal

The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.

You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.

We hope the new Service Portal can better meet your needs, both now and moving forward.

Get Help

To get help, take the following steps: 

Log in to

Select Online Form New Ticket from the Get Help tab. 

Select either the Simple or Advanced version of the form from the options at the top. 

  • If simple: 
    • Select an option from the Purpose drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”). 

    • Add any relevant details in the Describe Your Problem, Request, or Question  field.
    • Click Submit
  • If advanced:
    • Select an option from the Purpose of Ticket drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”). 

      • Add any relevant details in the Describe Your Problem, Request, or Question field. 
      • Select a product from the Product list. 
      • Select a group from the Assign to Group list. 
      • Click Submit

To check the status of a ticket: 

Simply click My Tickets in the tab on the left-hand side of the page. 

Post Updated: April 6, 2021
Posted On: April 6, 2021

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March 2021

Vote for the StateScoop Awards

Voting is now open for the 2021 StateScoop 50 Awards! A couple of our own DTS employees have been nominated for awards: Bill Boudreau and Matt Peters. Go here to vote. 

According to the StateScoop site, “The annual StateScoop 50 Awards honor the best and the brightest who make state government more efficient and effective. These awards celebrate the outstanding achievements of our peers and acknowledge their tireless efforts to make a positive impact in the government IT community and in public service.”


Post Updated: March 30, 2021
Posted On: March 30, 2021

Utah Digital Government Summit is May 20

Utah Virtual Digital Government Summit
May 20, 2021 | Registration Now Open

“We all need some innovative ideas to solve the challenges we have faced over the past year. At our virtual event you’ll be able to connect with your peers, all while participating in enlightening discussions and hearing from industry experts and insiders. The Utah Digital Government Summit is a wonderful chance to speak with others who share the same interests and challenges as you. I’m looking forward to it, and I hope we’ll see you there!” – Alan Fuller, CIO, State of Utah

We invite you and your team to join us for a complimentary day of professional development and networking that will provide an exclusive opportunity to learn and share best practices, spur innovation, and hear current trends that are shaping state and local government today and in the months and years ahead.

Submit your nominations for the 2021 Best of Utah Awards here

The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The deadline for Best of Utah Awards submissions is April 20. 

Post Updated: March 24, 2021
Posted On: March 24, 2021

Enterprise Teleworking Tools

You asked, we listened. We have updated our Enterprise Teleworking Tools page for the next round of training opportunities you wanted to learn more about! The webinars will go over how to use the Send for Signature tool within Acrobat and using eSign Web Forms to offer electronic signing to our citizens. 
While you’re there, be sure to check out some of the other sessions for our catalog being offered such as: 
  • Enhancing your usage of Lucidchart by incorporating Lucidspark, truly taking your digital whiteboarding experience to the next level. 
  • Using Zoom Webinars and giving you more control, avoiding “cat filters” being mistakenly used by your audience. (Just in case you want to avoid being an internet sensation, check Zoom’s suggestion to remove that filter)

Post Updated: March 23, 2021
Posted On: March 23, 2021

New CIO Alan Fuller

Gov. Spencer Cox named Alan Fuller as the new chief information officer for the Utah Division of Technology Services. This position requires confirmation by the Utah State Senate.

“Alan will bring a spirit of innovation and superior management skills to the state’s technology team,” Gov. Cox said. “His knowledge and experience as a tech executive will lead DTS into a new era of user-focused platforms for the public and high-level technology services for our valued state employees. I’m thrilled to have him join the team.”

Since 2014, Fuller has been senior director of business intelligence for Oracle Application Labs, where he led in the design and development of Oracle’s global corporate data warehouse. He manages a multi-national development team with employees in five countries and has coordinated a large portfolio of projects using agile development methodologies. In addition to working for Oracle Corporation and Siebel Systems, Fuller has worked at the National Association of Securities Dealers, Evergreen International Airlines and IBM.

A resident of Lehi, Fuller has a bachelor’s degree in economics from Brigham Young University and an MBA from the Wharton School at the University of Pennsylvania.

Post Updated: March 4, 2021
Posted On: March 3, 2021

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February 2021

Recent Legislative Appropriations Presentation

DTS had the opportunity to present to the Infrastructure and General Government Appropriations Subcommittee on January 28. John Angus, Dan Frei, and Phil Bates presented department goals, performance measures, projects, and funding requests. You can view the presentation here

Post Updated: February 17, 2021
Posted On: February 17, 2021

Cost Savings Report

The internal auditors at the Division of Technology Services were asked to examine the department’s cost savings in FY2019 and FY2020. DTS has been able to achieve $5.9 million in costs savings to the state during the past two years. Details are highlighted in the report here. 



Post Updated: February 17, 2021
Posted On: February 17, 2021

Essential Teleworking Tools

Having the flexibility to work outside of the office has never been more important. In today’s climate, the ability to telework is crucial to maintaining a balanced home and work life. Technology allows us to achieve that balance without compromising on having access to the tools previously only found in the office. The Division of Technology Services now offers our State employees some extremely productive tools to continue their hard work, wherever they are.

Check out the new Essential Teleworking Tools Spark Page. This page will be updated periodically with upcoming training opportunities that employees can attend to learn more about the software that they have access to, as well as ways to inquire about software they might find useful.

Post Updated: February 17, 2021
Posted On: February 17, 2021

February 2021 eSign Newsletter

eSign for the State of Utah recently turned a year old, and we are excited to share that over the past year we have seen amazing adoption from our agencies across the state. This has resulted in over 100,000 documents processed among thousands of active users. What’s just as impressive is that employees have seen an average turnaround time of less than a day for documents to be completed.

…And we are just getting started. Click on the link below to read a couple of updates regarding our eSign service from our February Newsletter.


Post Updated: February 17, 2021
Posted On: February 17, 2021

DTS Strategic Plan Performance Measures Dashboard

As part of the DTS Strategic Plan, we have identified several performance measures to identify success in meeting our goals. You can see the latest information on the dashboard here

Post Updated: February 17, 2021
Posted On: February 17, 2021

New DTS Billing Dashboard

DTS Billing is excited to announce the new Interactive Billing Dashboard available on the “My Bill” section.
The DTS Billing Dashboard is a more interactive way to view your DTS charges that should allow you to visualize your data in a more fluid manner. Attached are instructions on how to navigate the Interactive Dashboard.
The Legacy DTS Agency Bill is still available for your viewing. We have also added filtering features to the Account Level and Detail reports which you can also see explained in the attached instructions. 

Post Updated: February 17, 2021
Posted On: February 17, 2021

Lucid Chart and Spark for State Employees

We’re excited to introduce Lucidchart, a diagramming solution, and Lucidspark, a virtual whiteboarding solution, two of DTS’s newest statewide offerings. These tools make it easier to brainstorm and collaborate on ideas, whether your team is together in person or remote!

Over the next few weeks, DTS will be rolling out access to these powerful tools through your Google Apps waffle, which is tied to your State of Utah Google Account. 

Lastly, we have scheduled training with our experts from Lucid, that we’d like to invite you to. To get the details of the training, simply click on our State of Utah’s Essential Teleworking Tools Spark page and scroll over to the list of upcoming training sessions.

While you’re on the page, be sure to check out some of our other enterprise tools that will make teleworking that much better!

Post Updated: February 17, 2021
Posted On: February 17, 2021

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January 2021

2021 Security Awareness Training

The 2021 Security Awareness Training will be available soon for employees. All executive branch state employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the state’s information assets is user awareness and training. As an authorized user of the state’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the state’s data. Part of that obligation is completing the required annual security awareness training. When the training is available, you will be able to access it here. If you need assistance, please go to and click the ‘Get Help’ icon for support.

Post Updated: January 21, 2021
Posted On: January 21, 2021

New Interactive Billing Dashboard

DTS Billing is excited to announce the new Interactive Billing Dashboard available on the “My Bill” section. 
The DTS Billing Dashboard is a more interactive way to view your DTS charges that should allow you to visualize your data in a more fluid manner. 
The Legacy DTS Agency Bill is still available for your viewing. We have also added filtering features to the Account Level & Detail reports which you can also see explained in the attached instructions. 

Post Updated: January 21, 2021
Posted On: January 21, 2021

Governor Cox FY2022 Budget Recommendations

Governor Cox recently released the FY2022 budget recommendations. See it here. A few things that impact DTS:

– We will continue to telework into the future, and will continue to support state agencies and employees in rural Utah. See the Executive Orders in the press release link above. 
– Up to a 3% salary increase for employees, and an increase to cover health benefits
– 3 more weeks of parental leave for employees (6 weeks total for all parents)
– Targeted salary increases: 1% for IT Analyst III and 1.2% for TSS II (this is in addition to the 3%)
– No data center move funding
– Most of the agency IT project requests were funded
This budget will now go to the Legislature for their approval and additions/changes. We should have the final budget at the end of the session on March 5. 

Post Updated: January 21, 2021
Posted On: January 21, 2021

2021 Legislative Session

The 2021 Legislative Session started on Tuesday, January 19. DTS is watching a few bills closely. You can see all the bills here.

DTS will be presenting to the Infrastructure and General Government Appropriations Subcommittee during the first two weeks of the session. We will have the opportunity to present our proposed rates and budget.

  • HB0006 IGG Base Budget
  • HB0008 State Agency and Higher Education Compensation Appropriations
  • SB0008 State Agency Fees and ISF Rate Authorization and Appropriations

In addition, Representative Brooks currently has a bill file opened to rename the Automated Geographic Reference Center. The new name, Utah Geospatial Resource Center, brings the name up to date with modern terms and ideas.

– More people are understanding the importance of data, and can appreciate Geospatial data as location based data.
– The division is a Resource center that provides raw data, web services, contract work, and also advises others on implementing GIS.
– The new name is much more descriptive of what the division does, and is more recognizable by people not familiar with GIS to recognize the division offers another type of data (geospatial).
As the division prepares for the next four years and beyond, the new name better reflects the services offered by the division.
During the legislative session, DTS will be requiring all employees that physically enter the Capitol building or directly interact with elected officials to have a weekly COVID test. If you fall in this category, you must provide a negative result on a weekly basis.
If you must be in the SOB during the session, and will not be entering the Capitol or interacting with elected officials, please be sure to wear a mask, follow social distance guidelines, and stay home if you are sick.
Thank you for your cooperation.

Post Updated: January 21, 2021
Posted On: January 21, 2021

New ‘Order It’ Feature on DTS Site

We have a new page on the DTS site that will help with ordering of IT products. Agencies can now quickly and easily order IT products. You can see it here. 


Post Updated: January 20, 2021
Posted On: January 20, 2021

Utah Digital Government Summit is Coming Soon

Save the date for the Utah Digital Government Summit on May 20. The event will be virtual again this year, and is free for all government employees. More information will be coming soon. 

Post Updated: January 20, 2021
Posted On: January 20, 2021

Horizon View Deprecation

DTS would like to announce that we are retiring the Horizon View virtual desktop product at the end of this fiscal year – June 2021. Horizon will be replaced by a new DTS product – Desktop as a Service (DaaS).
If your agency is currently using Horizon you can contact Sean Loth or John Barrett to begin planning your migration over to DaaS. The new product is available in multiple flavors to cover a wide range of use-cases, including telework. DaaS is strongly suited to support rural workers.
Below is an information matrix which outlines the differences in flavors, as well as a comprehensive list of current Horizon customers.
We will keep you updated and reminded as we approach the deadline on Horizon. An official Technical Bulletin will be available soon. Thank you for your attention to this matter.

Post Updated: January 19, 2021
Posted On: January 19, 2021

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