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March 2019

2019 Utah Digital Government Summit is June 4

The State of Utah Department of Technology Services and Government Technology Magazine are hosting a Digital Government Summit on June 4, 2019 at the Hilton Salt Lake City Center. This event is free to all government employees. We hope you can join us.

 
If you influence or participate in technology decisions or implementations at any level, you will find benefit in attending. Don’t miss this opportunity to see the latest in digital government solutions, keep abreast of current policy issues and network with key government executives, technologists and industry specialists.
June 4, 2019 | Hilton Salt Lake City Center | Register Now
Post Updated: March 27, 2019
Posted On: March 27, 2019

DABC Analog Migration Project

DTS recently completed the project of migrating 26 Legacy Telrad telephone systems to a Telco Carrier provided analog solution.
Each store has been implemented with these features:
  • Consistent Main Menu greeting (Office hours and location verbiage, with a (2) option menu)
  • Standard 5 phone set configuration (additional phone sets provided per business need)
  • Phone-to-phone Paging and intercom (additional paging requirements provided per business need)
  • Speed dial and Directory capability
  • Caller ID (Inbound and Outbound calls)
  • Call mobility with Cordless handsets
  • Dedicated Fire and Security Alarm lines (identified and/or implemented for each location)

Continue reading

Post Updated: April 18, 2019
Posted On: March 26, 2019

New Google Chat

Google has announced that it is replacing the old Classic Hangouts with a new Google Hangouts Chat. Classic Hangouts will no longer be available in October 2019.

The new Chat is now available in your Google Apps button.

Here is a link to Google’s detailed instructions on how to use the new Hangouts Chat. You may continue using the Classic Hangouts, the new Hangouts Chat, or both. 

Individual direct messages sent from Classic Hangouts or Hangouts Chat can be viewed and replied to in the other app.

Please note: Group conversations in Classic Hangouts or Hangouts Chat can’t be viewed or replied to in the other app. Group messages are separate between the two apps. You should recreate any group conversations you want to continue in the new Hangouts Chat.

Please contact the DTS Help Desk if you have any questions or need assistance transitioning to the new Hangouts Chat. DTS contact information can be found at dts.utah.gov by clicking the Get Help link.

Post Updated: March 27, 2019
Posted On: March 26, 2019

Maps on the Hill 2019

The eighth annual Maps on the Hill (MOTH) event, hosted by the Utah Geographic Information Council (UGIC) and AGRC, was held on March 7, 2019, at the Utah State Capitol to showcase the work of the local GIS community and build awareness of GIS-related issues in Utah. The MOTH event consists of GIS professionals creating maps and presentations to tell a story using GIS. Participants set up easels, large maps, and monitors in the capitol rotunda to inform viewers about the participants’ chosen subject matter.

MOTH photo

As one participant commented, the MOTH event “highlights the diversity of how GIS and cartography are used in Utah.” This was evident, as the event featured 34 unique map submissions from a variety of local organizations, including Salt Lake County, the Natural Resources Conservation Service, the Utah Division of Emergency Management, and others. The maps’ subject matter was as diverse as the range of presenters, featuring information on the Transcontinental Railroad, flood risk in Utah, Lake Bonneville, Utah’s homeless population, and many other subjects.

With the diversity of subjects and presenters, the MOTH event also shows the unique skill and craft involved in telling a story using GIS tools. As another presenter stated, “Everyone thinks they can take photos and use maps now with their phones, this highlights the skill it takes to make maps and collect data to be used in maps. It’s not as simple as most think.” The presenters were all well aware of this challenge, and their efforts were recognized with “Best Map” awards. The winning maps were the Utah Geological Survey in first place; Salt Lake City Public Utilities in second; and the Department of Natural Resources, Division of Oil, Gas and Mining, in third.

The awards are a great way to call attention to particularly effective map presentations, but it’s equally important to draw attention to the GIS field, in general, through this event. Presenters participated for multiple reasons, such as “because it’s important to be a part of the Utah GIS community,” and because “we felt it was important to have a presence so others could learn what we do, and vice-versa.”

The 2019 MOTH event was a success, and thanks to constructive feedback from the MOTH presenters, we’re hoping to make the event even more successful next year. Thanks to all the presenters and attendees of the event.

To see the map book calendar and photos of the event, visit the AGRC MOTH page.

Post Updated: March 26, 2019
Posted On: March 26, 2019

Submit New Trails for Governor’s 1,000 Miles Campaign

Bike Utah is looking for the help of GIS experts throughout the state to track all family-friendly bike paths, lanes, and trails completed since May 2017 as part of the 1,000 Miles Campaign.

About the 1,000 Miles Campaign

The 1,000 Miles Campaign is part of Governor Herbert’s Life Elevated 2020 plan and aims to “develop 1,000 miles of family-friendly trails and bike paths over the next 10 years in order to provide and promote active connections to school, work, and outdoor recreation in urban and rural communities throughout the state.” Bike Utah is honored to be the nonprofit partner designated to carry out the implementation of the campaign.

Read more here. 

Post Updated: March 26, 2019
Posted On: March 26, 2019

TURN GPS Coordinate Update April 1, 2019

TURN GPS provides real-time high precision centimeter positioning. As some reference stations within the network move slightly over time due to earth’s crustal displacement, the stations’ positions must be updated periodically to maintain accuracy.

Accordingly, the coordinates of 14 GPS stations will be updated on April 1, 2019, because their positions have exceeded the 2.5 cm variance limit. The new positions were determined by collecting 24 hours of raw GPS data from January 1, 2019, to January 2, 2019, and the data was processed using OPUS Projects holding 21 published CORS constrained.

See more here. 

Post Updated: March 26, 2019
Posted On: March 26, 2019

Updated Process to Purchase Microsoft and Adobe Software Products

We recently made changes to the procurement process for Microsoft and Adobe products (MLA software). 

Additional required fields have been added to the MLA software requests to ensure that the software is getting to the right user on the right machine in a timely manner. Providing correct information when placing orders is imperative to ensure that software isn’t installed incorrectly, to avoid any delays in getting the software, and to ensure correct tracking/allocation of software.

Please see the following for further information and instructions:

Please be aware:
  • Stock purchases must only be used when an agency does not know where the software is going, but is needing to purchase the software. Any stock purchases will be listed as available software to use and will not be installed after procurement without a separate request sent to dtssoftware@utah.gov
  • Do not choose incorrect devices as the software will be installed on and the license allocated to the user/machine specified. 
  • If you cannot find a device, please reach out to dtssoftware@utah.gov for assistance. If a device is not assigned to the correct user, please work with DTS to make the correction.
Post Updated: March 26, 2019
Posted On: March 26, 2019

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February 2019

Verizon Redundant Network Project

Many agencies rely on a solid network connection to conduct business, and the Verizon Redundant Network could be used in several locations where network connectivity is essential. The Department of Alcoholic Beverage Control (DABC), which relies on a network connection to process credit card transactions, volunteered their stores for a pilot project. The Verizon private network can provide the redundant connection that the department would need in the event of network failure on the primary connection.

Continue reading

Post Updated: March 4, 2019
Posted On: February 25, 2019


New DTS Offering: Verizon Private Network Service

Verizon private network service provides for access to the State network via the Verizon cellular network. Users with Verizon air cards are connected by Verizon directly to the Verizon services router on the State network and have access to the internet and web-based services. Agencies can also request firewall rules to allow additional access to internal State resources. All traffic is encrypted between the air card and the Verizon services router. There is no additional charge for Verizon private network service beyond the cost of cellular service.

You can see more here. 

Post Updated: February 8, 2019
Posted On: February 8, 2019


New Softphone Product Offering

As our agency customers require telecommuting options to facilitate a mobile workforce, DTS has implemented a solution for Cisco Voice-over-Internet Protocol (VoIP) users; and, until migrated to Cisco VoIP, customers currently using the Avaya platform now have an option for telecommuting, specifically: Avaya Softphone.

Please note that this is only available to those currently on an Avaya phone system. Please work with your IT Director to determine what phone system is available to you.

Softphones run as a workstation application that allows users to make/receive phone calls from a computer connected to the State network.

This product description outlines the implementation of Avaya softphones on the State network.

Post Updated: February 28, 2019
Posted On: February 8, 2019


Now Accepting Nominations for 2019 Best of Utah Awards

The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The awards also provide an opportunity for state and local government in Utah to learn about IT leaders and projects that are changing the way government does business. 
The deadline for submissions is April 12. You can submit as many nominations as you’d like. Winners of the 2019 Best of Utah Awards will be honored at the Utah Digital Government Summit on June 4. 
Project categories for 2019 are:
– Visionary Award
– Best Use of Social Media
– Best Emerging Technology
– Best Partnership
– Best Use of GIS
– Best Use of Data

Post Updated: January 31, 2019
Posted On: January 31, 2019


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January 2019

Maps on the Hill 2019

CLICK HERE TO REGISTER

The 8th Annual Maps on the Hill event, supported by the Utah Geographic Information Council (UGIC) and AGRC, will be held on March 7, 2019 from 9:00 am to noon (setup begins at 8:00 am). This event is an excellent opportunity for students and professionals to share maps, mapping tools, and mapping projects with elected officials, fellow practitioners, and the public.

Who should participate: Individuals: Anybody who makes a map through their work or education.
Organizations: An organization that has worked on multiple mapping projects.

Display Types: You can present hardcopy maps, interactive digital maps (you’ll need to provide a means to show it on a computer or monitor), or both. UGIC can provide electrical outlets (extension cords), tables, and easels, although bringing your own easel is encouraged, if possible. You can request these items on the registration form. We can direct you to an inexpensive resource for printing and mounting your map on a foamboard if you don’t have the tools to do it yourself.

The focus of the event is interesting maps or map technology projects that are applicable to a wide audience. While displays can be on any appropriate topic, presentations that may be of interest to decision makers are strongly encouraged. Marketing of specific products and services is discouraged.

Questions? Contact UGIC info@ugic.org.

Post Updated: January 8, 2019
Posted On: January 8, 2019


New 2018 Google Imagery

The new 2018 high-resolution Google imagery (6” pixels) is available through AGRC’s Discover server1! Updated areas (map below) include what Google calls the “Salt Lake and Logan blocks,” which make up most of the Wasatch Front urban area (i.e., Brigham City, Weber County, Davis County, Salt Lake County, and Utah County). The Salt Lake block was flown 9/11/2018 and the Logan block was flown 9/15/2018. Read more here. 

Post Updated: January 8, 2019
Posted On: January 8, 2019


The SGID, Moving Forward

In an effort to ultimately consolidate and organize as much State GIS data as possible, AGRC has been gathering information about SGID data layers managed by AGRC, and we are now reaching out to state agencies to collaborate about agency-specific data layers. Read on to get the full scoop on this effort. Read more here. 

Post Updated: January 8, 2019
Posted On: January 8, 2019


Multimodal Travel Shed Project

A travel shed is the set of all the destinations that can be reached from a location within a specified time budget. Travel sheds are valuable both for visualizing and analyzing residents’ access to key services, but also for defining service areas for businesses and other service provider locations, such as schools, transit stations, hospitals, and fire stations.

Multimodal means all of these working togetherGeographic information systems (GIS) software can compute and display travel sheds using a set of techniques called network analysis. We’re all somewhat familiar with the power of network analysis as, behind the scenes, it’s what makes the basic navigation apps on our phones work. And, of course, network analysis algorithms are completely dependent on having high-quality GIS data, which forms a digital model of the real world travel “network.”

Read more here…

Post Updated: January 8, 2019
Posted On: January 8, 2019


2019-2022 Strategic Plan

You can view the new 2019-2022 Strategic Plan here.

The 2019–2022 Strategic Plan for the Department of Technology Services (DTS) provides strategic goals and direction to the state’s technology community about how DTS will continue to be a strategic, secure, responsive, and innovative information technology (IT) partner organization. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how the strategic goals outlined in this plan align with agency objectives. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management statewide.

Technology allows agencies to perform more efficiently and fulfill citizen needs, and it will continue to provide a vehicle for innovative solutions. DTS must ensure that IT initiatives align with agency priorities, both now and in the future. And to meet the needs of the mobile citizenry, DTS and agencies must also work together to adapt planning and governance processes to the emerging world of 24/7 access to government. Utah is well poised to meet the goals in this plan.

 

Utah Code 63F-1-203 explicitly requires the chief information officer (CIO) to prepare an executive branch strategic plan that addresses:

  • The interchange of information among executive branch agencies
  • Priorities for the development and implementation of IT and systems
  • Coordination among agencies in the development and maintenance of IT and systems;
  • Protection of the privacy of individuals who use State systems
  • Maximizing the use of existing State IT resources

DTS must also ensure that cost-effective, efficient information and communication systems and resources are being used by agencies to reduce data, hardware, and software redundancy (Utah Code 63F-1-104).

Accordingly, this document aligns the following Core Strategic Objectives for 2019–2022 with the requirements of the Utah Code. These goals are meant to support state agency business objectives, support the governor’s goals, support the goals of DTS, and help define metrics by which DTS can measure progress.

Post Updated: January 10, 2019
Posted On: January 8, 2019


Take the 2019 Security Awareness Training

The 2019 Security Awareness Training is now available on the Security Awareness – 2019 page.

All Executive Branch State of Utah employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the State’s information assets is user awareness and training. As an authorized user of the State’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the State’s data. Part of that obligation is completing the required annual security awareness training. 

Post Updated: January 8, 2019
Posted On: January 8, 2019


Enterprise Monitoring and Enterprise Backups Product Descriptions

DTS has added two new product descriptions, which are services currently being offered to customer agencies. 

Enterprise Monitoring

Enterprise monitoring is an application used to verify that hardware devices (e.g., servers switches, netops, UPS, etc.) and software products, applications, and services provided by the State of Utah are working correctly and are available. It is also used to gather information about the above items for the purpose of reporting statistics and providing context for troubleshooting.

Enterprise Backups

Enterprise Backups is a system that backs up virtual servers in the VMware environment and/or physical servers using an agent. Whole servers can be recovered using the VMware snapshot backups, or individual files and folders can be restored. A copy of each backup is sent to on-site cloud storage, and files older than thirty days are on cloud storage only.

Post Updated: December 21, 2018
Posted On: December 21, 2018


State of Utah Teleworking Initiative

DTS is participating in a State Teleworking Initiative, which is meant to reduce facility costs, increase employee retention, improve air quality, and provide additional work opportunities in rural Utah. A pilot project is currently underway at the Capitol State Office Building. You can see more info here.

State of Utah Teleworking Initiative

In addition DTS has developed a Digital Workplace and Mobility Reference Guide. See it here. Historically, the traditional office work environment has been device and/or location centric in its implementation. With the onset of virtualization and cloud technologies, however, the traditional office workspace is undergoing a paradigm shift from a location-centric computing model to a user-centric computing model. The State of Utah is in the front line of this shift, and at the Department of Technology Services (DTS) we are exploring digital workplace solutions in order to assist State agencies that want to make this transition.

This guide first explores the current workspace environment and then discusses the three digital workplace options under consideration by the State: work from home, mobile work, and free address/hotelling. This document also lists several tools, including communication/collaboration tools like Gmail, file-sharing tools like Google Drive, and screen sharing tools like Bomgar, that agencies can use to ensure a smooth transition to digital workplaces and make the most of those alternatives once a transition is made.

In addition to presenting various tools for agencies, this document also provides the Department’s response to questions that agencies may have as they learn about digital workplaces. Several areas of potential concern are addressed, including questions about security, phones, and computer issues. Overall, this document is meant to provide a high-level summary of the topic of digital workplace solutions for State of Utah executive branch agencies. Additional, more detailed, information will be provided as needed.

 

Post Updated: January 8, 2019
Posted On: November 27, 2018


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November 2018

2018 Annual Report

The 2018 DTS Annual Report is now available here. The report highlights a few major accomplishments from 2018, a few initiatives for 2019, Emerging Issues, and Awards. 

Post Updated: October 15, 2018
Posted On: October 15, 2018


Enterprise Mobility Management Change

On November 7, 2018 at 10:00am, DTS is changing the Enterprise Mobility Management (EMM) provider.  This could impact your Android device that is state-owned, or personally-owned that connects to state systems. Prior to the change we recommend that you backup your android device and once the backup is complete, verify that it contains all your needed data.

 

The newer the version of the Android Operating System (OS), the less likely there will be any noticeable impact. Android devices on Motorola and Samsung with the newest Android operating system (OS), which currently includes versions 9.0 to 7.0, are unlikely to see any impact. Devices with Android OS version 6.0 or less will be more likely to be impacted.

 

There are four scenarios that could possibly occur when the change is made, depending upon the version and flavor of the Android OS on your device:

 

  1. Nothing will happen to the device.
    1. This is the most likely result with the current or newer OS’s.
  2. Nothing will happen until the device is rebooted.
    1. Upon reboot, a work profile folder will be created on the device. The work profile separates work data and applications from personal data and applications.
  3. A work profile will be created on the device.
    1. The work profile separates work data and applications from personal data and applications.
  4. The device will factory reset followed with the creation of a work profile.
    1. This is more likely with the older OS’s.
    2. Unless backed up, data and applications may be lost.
    3. The device will need to be re-enrolled into AirWatch. The steps for enrolling a device can be found at https://dts.utah.gov/mdm-mobile-device-management and clicking Android Device.
    4. The entire device will become a work managed device, meaning there will be no separation between work and personal data and applications.

 

There are options for lessening the impact to devices with an older and unsupported Android OS. They are:

    • Upgrade the device (Strongly recommended).
      • This keeps the device at the latest supported OS, which also gets the latest security updates.
      • You or your agency have responsibility for upgrading the device.
    • Backup the device (Strongly recommended).
      • You have responsibility for backing up the device.
      • See attachment for general guidelines for Android device backup. Please refer to your Android manufacturer’s support site for more specific instructions.
    • If employee owned, remove the Airwatch agent from the device.  
      • This should only be done if you do not want to upgrade your personal device to a supported OS.
      • This would avoid the possible impact. However, the potential impact becomes a possibility again if the agent is re-installed.
      • The device will be unable to access state resources, such as UWDN.
      • If assistance is needed in removing the Airwatch agent from the device, please contact the DTS customer support help desk (see below).

 

This change is not expected to affect iOS devices (iPhones or iPads).

Please contact the DTS Help Desk if you have any questions or need assistance. DTS contact information can be found at https://dts.utah.gov by clicking the Get Help link.

 

Post Updated: October 16, 2018
Posted On: October 16, 2018


DTS Cyber Center – Election Day Efforts

DTS stepped up efforts on Election Day last week. Hosting, security, network, and development teams worked late into the night to ensure the State’s Elections systems were up and running with no issues. 

This is the first year we had the opportunity to utilize the new Utah Cyber Center. The Cyber Center is a central location for DTS, Public Safety, Attorney General’s office, and other government employees to share intelligence and tactics, and respond to events in a more coordinated fashion. We were able to monitor Elections systems statewide and ensure and threats were thwarted before becoming an issue. 

Here is some of the media coverage we had from the Cyber Center on Election Night:

GovTech

Deseret News

Fox 13

ABC4

Great job DTS team! 

 

Post Updated: November 15, 2018
Posted On: November 14, 2018


Utah Receives Grade A Rating in Digital States Survey

Utah.Gov, the official website of the State of Utah, received a grade A rating from the Center for Digital Government in the 2018 Digital States survey. The biennial survey is the industry’s leading evaluation of the technology practices of all 50 states. The survey highlights the best and emerging technology practices that serve as models for providing online services for state residents.

“This is the most exhaustive evaluation of digital services provided across the country,” said Michael Hussey, Utah Chief Information Officer. “The survey validates Utah’s use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals.”

States that receive a Grade A rating are ahead of other states in the innovative use of technology solutions. Grade A states’ online solutions show results across all survey categories and are used to realize operational efficiencies and strategic priorities through meaningful collaboration across state agencies. Only four states were given an A grade this year. Utah has received an A grade every year since the survey started giving out grades in 2010.

“Utah was recognized for its leadership in creating a platform for serving Utah residents,” said David Fletcher, Utah Chief Technology Officer. “Our approach allows Utah to expand the gap ahead of other states while providing useful online services.”

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government.

To learn more visit Utah.Gov.

Post Updated: November 14, 2018
Posted On: November 14, 2018


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October 2018

2018 Utah LiDAR Acquisition Updated

AGRC has awarded Aero-Graphics, Inc. (AGI) to acquire 10,450 square miles of LiDAR Elevation data. The LiDAR will be a combination of USGS Quality Level 1 (QL1), 8 points per square meter and Quality Level 2 (QL2), 2 points per square meter depending on the area. The acquisitions have begun and will continue throughout the year. The acquisitions will be completed in 2018 and project deliverables are scheduled to be completed by June 30, 2019.

Keep Reading

Post Updated: October 9, 2018
Posted On: October 9, 2018


Utah’s NG911 GIS Roadmap

As the State of Utah moves closer to NG911, GIS data providers will soon be required to adhere to national standards set forth by the NENA and the UCA 911 Division (section 6 of ref 1). It can be daunting navigating these standards and best practice documents, so the intent of this article is to demystify the relevant information and lay out a road map of where we are going.

Keep Reading

Post Updated: October 9, 2018
Posted On: October 9, 2018


October is Cybersecurity Awareness Month

Governor Herbert has declared October Cybersecurity Awareness Month. Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. Cybersecurity is Our Shared Responsibility and We All Must Work Together to Improve our Nation’s Cybersecurity. 

Make Your Home a Haven for Online Safety
Every day, parents and caregivers teach kids basic safety practices ‒ like looking both ways before crossing the street and holding an adult’s hand in a crowded place. Easy-to-learn life lessons for online safety and privacy begin with parents leading the way. Learning good cybersecurity practices can also help set a strong foundation for a career in the industry. With family members using the internet to engage in social media, adjust the home thermostat or shop for the latest connected toy, it is vital to make certain that the entire household ‒ including children – learn to use the internet safely and responsibly and that networks and mobile devices are secure. 

Post Updated: October 4, 2018
Posted On: October 4, 2018


FY19 and FY20 Rates

DTS has recently updated the FY19 and FY20 rates. You can see them here

The DTS Rate Committee met in September to approve updated rates for FY19, and proposed rates for FY20. The new rates will now be approved by the Governor’s Office and Management and Budget, and ultimately approved the Utah Legislature during the next Session in March. 

Post Updated: October 4, 2018
Posted On: October 4, 2018


Utah Wins First Place in Government Experience Awards

For the second year in a row, Utah was awarded first place in the Center for Digital Government’s Government Experience Awards. The Center for Digital Government named Utah.Gov first in the Overall State Government Experience category. Utah.Gov services also won an additional award for its notary services and for using artificial intelligence (AI) to analyze analyzing resident feedback.

“It is an incredible honor that the Center for Digital Government has chosen to reward Utah’s efforts with first place again,” said Gov. Gary Herbert. “The award recognizes Utah.Gov’s collaborative effort to create strong online experiences and provide superior government services and value to residents of Utah.”

The Government Experience Awards recognize the achievements and best practices of states, cities, and counties that excel at creating useful online government services and applications.The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government.

“Everyone involved in building Utah.Gov services works very hard to provide the very best value for Utahns by making state government more efficient and accessible,” said Mike Hussey, Utah Chief Information Officer. “The Government Experience Awards demonstrate how we are responding to Utahns wants and needs with increasingly sophisticated online experiences.”

In addition to Utah’s first-place award, Utah.Gov services won awards in the Government-to-Business Experience category for online services for notaries. Utah’s online notary service allows notaries to access online services specific to their needs across multiple channels. The State also received recognition for using AI to analyze resident feedback. The AI technology looked at thousands of comments, ranked the tone of comments and allowed Utah.Gov to find additional areas of improvement and measure user satisfaction.

To learn more visit Utah.Gov.

Twitter: https://twitter.com/UtahGov

Facebook: http://www.utah.gov/facebook/

RSS feeds: http://www.utah.gov/connect/feeds.html

Utah blogs: http://www.utah.gov/blogs/

 

Post Updated: October 4, 2018
Posted On: October 4, 2018


2018 Data Security Management Council Annual Report

Utah Code 63F-2 established the Data Security Management Council in the 2015 general session. Utah Code 63F-2-103 explicitly requires the council chair to prepare an annual report that addresses:

  • a summary of topics the council studied during the year
  • best practice recommendations for state government
  • recommendations for implementing the council’s best practice recommendations

You can view the full report here.

Post Updated: September 18, 2018
Posted On: September 18, 2018


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September 2018

DTS Goals and Projects

We have posted a new page with a list of current Goals and Projects. Here you will find a prioritized list of the technology innovations, goals, and directions DTS is currently working on to help State of Utah agencies achieve their business objectives.

Goals and Projects

Post Updated: September 10, 2018
Posted On: September 10, 2018


Innovation Fund Proposals Approved

In accordance with UCA 63F-4, the Department of Technology Services has been accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2019 for innovation projects. Two projects were recently approved for funding by the Technology Advisory Board:

  • Empirix “Hammer” IVR Testing Application DTS Voice operations would use this application to script out all of the testing that agencies must do in preparation for our yearly Genesys upgrades. This application has the capacity to interact with an IVR as well as ensure it is receiving appropriate feedback from the IVR. We would use this to automate our annual testing that agencies perform to reduce the one month testing period performed by the agencies themselves to potentially a single week.
  • Voice Enabled State Services  Use voice-enabled digital assistants to make voting information more accessible to Utah citizens and, ultimately, increase engagement in the voting and political process. Official voting information is currently available to Utah citizens through the vote.utah.gov website. We propose that this information be made available through Amazon Alexa devices and Google Assistant devices. The new voice-enabled digital assistants would provide a voice-based user interface design and natural language processing, along with machine learning and artificial intelligence cloud services. The voice assistants could answer simple questions, as well as provide resources to answer more complex questions, more effectively and efficiently than users looking up information on their own. This would also help other agencies save time since they’d, hopefully, be fielding fewer calls about voting questions.

DTS will begin working on these projects. We are excited to see efficiencies from these innovative ideas.

There is still approximately $20,000 available for additional projects in FY19. See more information here. 

Post Updated: September 10, 2018
Posted On: September 10, 2018


FY2019 IT Plan

In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

You can view the final FY19 IT Plan here. Thank you for providing an accurate and detailed IT Plan to DTS. Please contact your IT Director with any questions or feedback.

Post Updated: September 6, 2018
Posted On: September 6, 2018


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August 2018

Utah Courts and Child Welfare Data Exchange

DTS employees recently helped DHS create a data exchange between Child Welfare and Utah Courts. Great job team! You can see the details of the project below. 

The Utah Administrative Office of the Courts (AOC) and the Utah Division of Child and Family Services (DCFS) implemented an interface between each agency’s management information system in 2009. This interface was designed to seamlessly share real time information regarding common clients within each agency’s own information system. This interface is governed by a Memorandum of Understanding, which also established an Interface Workgroup. The regular collaboration of this group and its members has been an essential part of the continued progress and expansion of this interface.

Improvements to interface security and expansion of shared elements has occurred over time. DCFS currently uses a Juvenile Court Directory Search screen to identify and link common individuals with a unique identifier. With this identifier, AOC provides real time hearing schedule information, court orders and other documents based on legal accessibility timelines and allowances. This also allows DCFS to electronically file documents and associate them to specific hearings. The real time exchange of documents and data has improved communications between caseworkers, courts, and legal partners and enabled DCFS to more accurately calculate IV-E eligibility determinations.

Post Updated: August 1, 2018
Posted On: August 1, 2018


New Google Calendar Features – Propose a Meeting Time

New Feature: Google released the new ‘Propose a Meeting Time’ feature in Google Calendar. It is visible in all Rapid Release domains today and will be available in Scheduled Release domains on August 13th. 
Click here for more information.

Post Updated: August 1, 2018
Posted On: August 1, 2018


2018 DTS Continuity of Operations Plan

We have recently published the DTS 2018 Continuity of Operations Plan. Thank you to everyone who helped contribute to the report this year. It is a valuable document for DTS.

Generally the public has been very unwilling to overlook lapses in services, even in the wake of service interruptions. The obligation of DTS is to provide seamless services, especially those involving public safety and health, in spite of any event. The public expects the same good customer service from state government as it does from business. DTS agency management is committed to the development and maintenance of an effective disaster recovery/continuity of operations plan (DR/COOP).

Historically, agencies within Utah State Government have prepared well to respond to service interruptions within the state. At the same time, those agencies have not always considered how they would respond to an emergency, which would directly affect their ability to provide services and continue normal operations. Additionally, a majority of the existing plans have focused only on catastrophic events.

While preparations for such major emergencies are important, it is equally important to address emergencies with less severity but much more frequency.  While threats do vary from region to region and state agency to state agency, it is clear that a broader scope of preparedness will assist state agencies in providing services and continuing operations regardless of the hazard or emergency that arises.

Post Updated: August 1, 2018
Posted On: August 1, 2018


Updated Enterprise Mobile Device Policy

Section 2.4 of the Enterprise Mobile Device Policy has been updated to the following:

Access to State resources which house federally regulated data such as FTI, HIPAA, CJIS, etc, is not allowed over wireless networks, except through a state-provided VPN or an industry recognized encryption protocol (e.g. HTTPS).

Post Updated: July 9, 2018
Posted On: July 9, 2018


How to Spot Phishing Messages Like a Pro

We have recently seen an increase in the number of phishing messages being sent to State of Utah employees. The Department of Technology Services has partnered with MS-ISAC to help raise security awareness. Please take a few minutes and read the How to Spot Phishing Messages Like a Pro article from the Center for Internet Security June Newsletter. 

 
Recommendations to help protect you from becoming a phishing victim:

  • If it seems too good to be true, it probably is
  • Hover your cursor over links in messages to find where the link is actually going
  • Look for misspellings and poor grammar, which can be good signs a message is a fraud
  • Never respond to an email requesting sensitive personal information (birthday, Social Security Number, username/password, etc.)
Thanks for doing your part to help protect the confidentiality, integrity and availability of the State of Utah’s data. Be sure to complete the 2018 Security Awareness Training Course if you haven’t already. Click here for the course.

Post Updated: July 9, 2018
Posted On: July 9, 2018


New Google Mail

Issue Date: July 6, 2018
Effective Date: July 2, 2018
Section/Group: Email
Submitted by: Peter Freeman
Approved by: Paul Kearsley

Technical Summary and Overview

Over the next several months, Google G Suite Gmail is changing and will offer a new look and add additional features to help you organize your inbox and view upcoming events. Check the G Suite Learning Center for the PDF update.

Known Implications

There will be some minor adjustments to the visual layout of the Gmail user interface and additional features, which may require users to reaccustom themselves with the new layout.

Implementation

As of July 2, 2018, the new Gmail has started moving to general availability. G Suite admins will be able to control the transition to the new Gmail by allowing users to opt in or out. The ability to opt in to the new Gmail view has already been made available to all DTS employees. At the end of August, all users who aren’t on the new Gmail will be transitioned to it automatically, but will still have the option to opt out and revert back for an additional four weeks. After those four weeks, or about October, all users will be on the new Gmail.

Additional Information

The Gmail updates allow you to do the following:

  • Organize emails in your inbox. When you hover over a message in your inbox you will be presented with several actions that you can take on the message without opening it, such as archive, delete, mark as read or unread, and snooze. Snooze will allow you to pick a time for a message to come back to the top of your inbox.
  • Reply to emails using Smart Replies. You will be able to quickly reply to messages using phrases that will show up based on the content of the message you have received.
  • View Calendar, Tasks, Keep, and Add-ons in Gmail. You will have the ability to add these applications in a new pane on the right side of your email to be viewed simultaneously with your Gmail.
  • Add Mentions. When writing an email you can add a recipient by mentioning them using the + or @ signs.

Contacts

Please contact the DTS Help Desk if you have any questions or need assistance. DTS contact information can be found at https://dts.utah.gov by clicking the Get Help link.

Post Updated: July 9, 2018
Posted On: July 9, 2018


Now Accepting Applications for Innovation Fund

In accordance with UCA 63F-4, the Department of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2019 for innovation projects. 

See more information here. 

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July 2018

Health Medicaid IVR Upgrade Project

In January 2018, Utah’s Medicaid Division was informed they would need to upgrade the existing Interactive Voice Response (IVR) system, specifically the AccessNow functionality, before July 1, 2018. The upgrade was needed to be compatible and function with the TLS 1.2 upgrade taking place on the Mainframe, and could integrate into the DTS Enterprise Contact Center Platform known as Genesys.

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Now Accepting Applications for Innovation Fund

In accordance with UCA 63F-4, the Department of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2019 for innovation projects. 

See more information here. 


Notary Practice Exam now on Google Home

The Office of the Utah Lieutenant Governor announced the introduction of the Utah notary practice exam on Google Home. The convenient, voice-activated practice exam helps new notaries review test questions for the Utah Notary Test with Google’s popular voice-controlled speaker and digital assistant, Google Home.

“New Notaries need to cover a lot of information to certify for a commission,” said Jennifer Storie, Office of the Lieutenant Governor. “We are always looking for new ways to help notaries be more successful in the important role they play.”

At the recent Utah Digital Government Summit, the notary service was chosen as the winner of the Utah CIO Best of Utah Award. The award recognizes state agencies and services for excellence and innovation.

A notary public is a person authorized by state government to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to signing important documents. The digital assistant, included with Google Home, helps new notaries study for the exam by reviewing questions. Notaries will be asked several questions from the exam. For example, Google Home might ask, “A valid government-issued ID card must include a photograph, signature, and…?” Respondents would answer, “a physical description.”

“We’ve proven voice-activated quizzes are a great way to educate Utahns,” said Mike Hussey, State of Utah, Chief Information Officer. “We are planning on adding more state services that utilize digital assistants to ease interactions with state government.”

Access the app from Google Home by asking, “Talk to Utah Notary Practice Quiz.”

To learn more visit Utah.Gov.


Airwatch Device Clean Up

Starting July 9, 2018 DTS will begin performing clean-up of old devices in Airwatch.  
There are approximately 3,600 old devices that need to be removed from Airwatch. The old devices will be removed in batches of 500 at a time every Monday and Thursday until the clean-up is complete. 
The list of devices to remove was created based on criteria such as duplicate devices and devices that have not been seen on the network in over 30 days. See ServiceNow Change CHG0017006 for additional details.
While we don’t anticipate a large impact to users because these devices are old, if a user needs to re-register their device to Airwatch in order to connect to uwdn, they can do so by following instructions on the MDM Help & Registration page or contact the DTS Help Desk for assistance.  


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June 2018

New Cisco Singlewire Informacast Paging Product

DTS has recently published the Cisco Singlewire Informacast Product Description. Cisco Singlewire Informacast “Paging-Through-the-Phone” (PTTP) is a feature that allows DTS agency customers with Cisco IP Phones to place a paging announcement over their IP Phone’s speaker (speakerphone capability is required).  DTS customers can request the creation of PTTP paging zone(s) to which IP Phones are assigned. Paging announcements can be heard by users while on-hook (not on a call) or while off-hook (on a call).  

Cisco Singlewire Informacast Paging


2018 Utah LiDAR Acquisition

AGRC has awarded Aero-Graphics, Inc. (AGI) to acquire 10,450 square miles of LiDAR Elevation data. The LiDAR will be a combination of USGS Quality Level 1 (QL1), 8 points per square meter and Quality Level 2 (QL2), 2 points per square meter depending on the area. The acquisitions have begun and will continue throughout the year. The acquisitions will be completed in 2018 and project deliverables are scheduled to be completed by June 30, 2019.

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State of Utah Open Expenditures Site

DTS has been working with the Department of Administrative Services to improve available data on the Utah Open Expenditures site. Utah Open Expenditures is part of the State’s commitment to improving transparency by providing a guided view through complex financial information for State agencies in Utah.

This site provides a guided view of State agency spending data and provides a transparent look at how we allocate and spend public funds. The charts, graphs, and tables are all highly interactive. 

The site currently has State open expenditure data, and will have County, City, Special Service District, Interlocal, and Education data in the near future. Check it out at spending.utah.gov.


DTS Security Forms

The Department of Technology Services has recently moved Security forms from a paper version to an electronic version, via ServiceNow.

The following forms are now available in electronic format:

  • Investigation Request (Form 505): Various types of investigations performed by the EISO are Internal Forensic Investigations, Litigation Holds, and Grama Requests.
  • Delegation Request (Form 506): Delegate Access, which is obtaining rights to emails, network files and/or Google drive documents that belonged to an ex-employee.
  • Risk Acceptance Request (Form 525): The agency accepts the vulnerability risks until the time that the vulnerability can be mitigated.
  • Penetration Test Request (Form 599): A Penetration Test is an attempt to evaluate the security of an IT infrastructure by safely trying to exploit vulnerabilities.

 

You can view more information here.


DTS Rate Committee Meeting June 4

There will be a DTS Rate Committee meeting June 4 from 10-11:30 in Capitol Room 250.  We will be introducing potential rate changes for the committee to consider. We do not expect the committee to vote on any rates until the September meetings.


April 2018 SUCCESS Measures Report

The Governor’s Office of Management and Budget has asked all state agencies to improve state government by 25%. A set of tools and concepts known as the SUCCESS Framework (more info here) have been designed to achieve concrete results. The main concepts of the SUCCESS framework include:
  • Set clear, measurable, and ambitious goals
  • Use data, analysis, and thinking tools

    Create the strategy

  • Create the organization and culture
  • Engage employees and customers

    Synchronize projects and policies

  • Stay focused
DTS fully supports and is fully engaged in the SUCCESS framework to provide operational improvements for the agency. We currently have two SUCCESS projects, for which we are providing metrics on a monthly basis.


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May 2018

DTS Employee Chris Kawa recognized on Doug Wright Show

DTS employee Chris Kawa was recently recognized on the Doug Wright Show for the Public Employee Salute segment. Great job, Chris!

Here is what Doug had to say:

Chris Kawa is a Tech II for the Department of Technology Services. Chris’s specific position is IT support. When customers call in and they have a computer or phone issue they can’t fix independently, he will find the solution. Chris has worked for DTS for over two years now, and has made a huge impact. Chris, unlike many IT techs who work within one specific campus, has worked on every campus. He takes calls from state employees, contractors, medical personnel, and some general public. During his time at DTS, Chris has created several tutorials for his coworkers, on how to assist customers faster. These tutorials have been extremely helpful to his coworkers and customers. Chris is known by his coworkers to be extremely intelligent when it comes to computers, and very helpful. He has taken many opportunities to teach fellow coworkers about computers, and has helped one coworker specifically from barely understanding basic “computer talk” to being able to troubleshoot the majority of the calls that come in.


New Enterprise Database Data Access Form

The new Enterprise DB Data Access form is now available in ServiceNow. The form provides authorization and security checks needed before giving a requestor access to Enterprise DB Data housed in the Shared Oracle or Shared SQL server environments (the environments run by Dean Zumbrunnen’s group). The approval path for this form goes as follows: once submitted, the approval goes to the Business Owner, then to the Agency Security person, then to the IT Director, and finally to Campus Security.

Once approval has been given, it is sent to the DTS – Database group for fulfillment.

Be aware that if you are requesting this for someone other than yourself and that person is a State of Utah employee, you will need to enter that person’s information in the checkout (second) page.

The default user for the checkout page will be the one creating the request.


Except Utah, state governments are way behind in AI use

Mike Hussey, CIO, recently spoke about Utah’s efforts in AI at the NASCIO Midyear Conference. DTS is making data available on digital assistants like Amazon’s Alexa, which citizens can use to do things like practice for the driver’s license test or the notary exam, get real-time transit information, or find out about fishing hot spots. 

We want to continue to be forward-thinking to better serve the agencies and residents of Utah.

View the full articles here:

https://statescoop.com/state-governments-are-way-behind-on-ai-except-utah

http://www.govtech.com/people/NASCIO-Midyear-CIOs-Talk-AI-Communication.html

New research shows that state government is one of the slowest adopters of what Gartner calls “the most disruptive class of technologies” going today.


New State Employee Access Link

We have added a ‘New State Employee Access’ link on the DTS home page under Get Help. The link will direct agency employees to the Agency Employee Access Request form in Service Now. The form grants new employees access to UMD, network, and email. 

 


2018 Awards for Excellence

Every year, each agency selects one outstanding group or individual as the recipient of the Governor’s Award for Excellence. It’s our chance to recognize the excellent efforts of DTS employees. Anyone can nominate an individual or team who has demonstrated excellence. DTS is fortunate to have unrivaled employees, and the nominations and awards help to recognize the hard work, extraordinary accomplishments, and innovative ideas that go into making the department awesome. All winners were recognized at an awards ceremony. See the photos from the ceremony here. 

This year, the Operation Rio Grande team has been selected as the DTS winner. Congratulations!

In July 2017, Operation Rio Grande became a top priority for the State of Utah. DTS assisted DWS in developing the “Safe Zone” and the Operation Rio Grande website www.operationriogrande.utah.gov.

The DTS team developed the initial application to support on-site assessments at the Salt Lake County Jail within two weeks. DTS staff provided 24/7 on-site support to DWS employees and community partner agencies at the Salt Lake County Jail and at Rio Grande, including training and technology equipment set up. The finished product resulted in a photo identification card issuance application that can be searched by name or fingerprint.  The card has a unique barcode that is scanned to allow entry into the safe zone, and returns information on the client in a web application, which allows the entry points to be mobile.

DTS was also tasked with designing and implementing a website www.operationriogrande.utah.gov. The assignment was given to the DTS team on a Wednesday, with a deliverable date of the following Monday. This allowed 6 days for design, development, testing, and deploy.  The Operation Rio Grande website is a communication tool reflecting the collaborative effort with multiple state, county, and local government agencies and community partners to return safety to the homeless population as well as improve quality of life.  In order to accomplish this request, the team worked 14 days straight, without a weekend or time off, working long days.

Team Members: Mark Schultz, Diane Pfeifer, Brent Fife,  Wes Miles, Ryan Burton, Amber Johnston, David Fike, Ty Burton, Gary Ray, Heather Kunz, Sudha Rajamani, Jodie Okumura, Brent Neal, Ashley Alonso, Michael Beynon, Adam Staks, Frank Luthi, Keith Scholl, Ken Wheeler

DTS Awards for Excellence

We also select some winners for the DTS Awards for Excellence. This year, we have 3 winners: the Controlled Substance Database Team, Justin Hudspeth, and Aaron Lael. Congratulations!

Controlled Substance Database Team

In 2017, DTS and the business sponsor engaged in a project to enhance CSD by designing and developing a “patient dashboard”. The patient dashboard provides a way for CSD users to quickly and easily ascertain the data they need to make a well-informed decision when prescribing or dispensing controlled substances. The data displayed calculates the total active MME (Morphine Milligram Equivalent), the number of prescribers and pharmacies visited in the last six months, along with identifying whether there is currently an active opioid and benzodiazepine mix for any given patient which increases the risk of overdose.Feedback from CSD users has been positive and show the immediate impact this tool has made.  

Team Members: John Angus, Byron Bills, Casey Wardle, Kellie Lewis, Gaetan Grimaud, Judd Houser, Sam Albornoz, Joseph Sharp

Justin Hudspeth

Justin has been dedicated to migrating state facilities off of PRI trunks for their telecom service to SIP service.  This allows agencies to be more flexible in regards to their inbound call capacity, in that SIP trunks can have the amount of sessions they support be allocated dynamically.  The true benefit of this is the cost savings to the state entities involved, though. With the ability to disconnect the PRIs and stop paying the fees agencies will see real cost savings through this migration.

Justin has assumed a leadership role in strategically planning which sites to migrate to continue progress on the initiative and has also taken on additional work outside of his traditional role to expedite these migrations and see them to completion.  He also dedicates time outside of his core work hours to facilitate these migrations as most agencies do not want the temporary service interruption during their business hours. His flexibility ensures that agency delivered services are not interrupted in the process.

This transition also moves us off of legacy PRIs to the more industry current SIP, which has less hardware directly involved, reducing the number of points of potential failure for telco service delivery.  By having less hardware in play at agency building sites, we are less susceptible to building specific failures like power outages or circuit outages.

Aaron Lael

This year Aaron Lael designed and created a web application that greatly decreased the time to resolution for one of our team’s most commonly submitted tickets. Aaron created a tool that allowed the helpdesk access to reset voicemail boxes but still allowed Voice Operations to keep the server architecture secure and access to it limited.

Aaron did the API research, code writing, and implementation of a web service that the front line help desk uses today to reset voicemail pins for users on the Cisco Unity Connection voicemail platform. This web application allows the end users to get back into their voicemail quicker, allows the Voice Operations team to focus on more technical issues, and most importantly  allows the help desk to offer 1st contact resolution on this ticket type: which is a DTS focus regarding customer service.

Aaron has a constant focus on improving efficiencies and implementing industry best practices on all of his projects. He is a great asset to DTS.


Updated Enterprise Mobile Device Policy

The following language has been added to the Enterprise Mobile Device Policy.

Access to State resources which house federally regulated data such as FTI, HIPAA, CJIS, etc, is not allowed over wireless networks, except through a state-provided VPN.

The purpose of this addition is to notify users that direct access through wireless networks will no longer be allowed. This is in response to IRS Audit findings where FTI was made available through the wireless controller.

 

 


Mike Hussey named Top 25 Doer, Dreamer, & Driver of 2018

Government Technology magazine recently announced its 2018 Top 25 Doers, Dreamers & Drivers. Now in its 17th year, this year’s Top 25 honorees are 23 individuals and two teams who are modernizing, consolidating, innovating and otherwise transforming government using technology. Joining the state and local chief information officers on this year’s list are chief innovation officers and other leaders using their talents to advance the cause of digital government.

“The Doers, Dreamers and Drivers of 2018 show a steadfast commitment to public service,” said Noelle Knell, editor of Government Technology. “Their vision and technology expertise is helping craft personal, equitable services for citizens and efficient 21st-century government.”

After more than a decade with Utah’s Department of Technology Services (DTS) and two at its helm, CIO Mike Hussey takes a personal view of his work, in a state where leading-edge IT has become the norm. While he knows well the value of initiatives like Utah’s tech consolidation, or the $200 million in savings they saw in centralizing state data centers from 35 down to just two, for Hussey, the highlights are in the details.

Hussey is proud of his agency, yet humble about his own accomplishments. “I’ve been riding the coattails of some very successful CIOs,” he said, yet that does little to account for the nuance he brings to his role. After seeing that IT consolidation through to fruition, he said, what’s left is the culture change, getting everyone involved to see themselves as a unified enterprise system. From there, Hussey can get DTS to do more with less. The department has already met Gov. Gary Herbert’s statewide challenge to become 25 percent more efficient, but, said Hussey, “we’re continually looking at ways that we might find those efficiencies in state government, utilizing technology to help us get there.”

And he sees opportunity for those efficiencies not only for state agencies, but also for citizens — for himself and his neighbors. It all comes back to how to make government more accessible for Utahans. As an example, he described going to the Division of Motor Vehicles to transfer a title when his son purchased a new car, and then asking, “Why are we having to set foot in a building when we can do everything else online?” He then began looking into solutions such as electronic titles built on blockchain technology.

His ability to look at tech from the perspective of both CIO and resident is clear in his focus on simplifying government processes, bringing state services to people where they are. Customer service, as Hussey said, is “just in my DNA.”


New jobs.utah.gov Website

The new jobs.utah.gov website is now up and running. The launch of the new website helps Workforce Services meet its priority of improving online communication. You will notice that the new site has an enhanced user experience making it easier to find programs, resources and events. It’s also the most mobile-friendly version launched to date. The website is a resourceful tool to better serve DWS customers, clients and partners.


New jobs.utah.gov Website

The new jobs.utah.gov website is now up and running. The launch of the new website helps Workforce Services meet its priority of improving online communication. You will notice that the new site has an enhanced user experience making it easier to find programs, resources and events. It's also the most mobile-friendly version launched to date. The website is a resourceful tool to better serve DWS customers, clients and partners.


It’s time to submit the 2019 IT Plan

In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

It is imperative the agencies provide an accurate and detailed IT Plan to DTS in order to maintain services provided. Please work with your IT Director to submit your agency’s plan.


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