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October 2019 Receives 2019 Communicator Award of Excellence

The Communicator Awards is the leading international awards program recognizing big ideas in marketing and communications. Founded over two decades ago, The Communicator Awards receives over 6,000 entries from companies and agencies of all sizes, making it one of the largest awards of its kind in the world.  The Award of Excellence, their highest honor, is given to those entrants whose ability to communicate positions them as the best in the field. The Award of Distinction is presented for projects that exceed industry standards in quality and achievement. received the 2019 Award of Excellence for Government Websites. You can see more here. 

Post Updated: October 15, 2019
Posted On: October 15, 2019

2019 DTS Accomplishments

The 2019 DTS Accomplishments Report is now available here. DTS has achieved many successes throughout the past year.

Post Updated: October 9, 2019
Posted On: October 9, 2019

October is Cybersecurity Awareness Month – Secure IT

Governor Herbert has declared October Cybersecurity Awareness Month. Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. This year’s overarching message – Own IT. Secure IT. Protect IT. – focuses on key areas including citizen privacy, consumer devices, and e-commerce security. Check out more at the icons below. 

Secure IT.

Creating a Strong PasswordA How-To Guide for Multi-Factor Authentication5 Ways to be Cyber Secure at WorkPhishingE-Commerce and E-Skimming
Post Updated: October 7, 2019
Posted On: October 7, 2019

DTS Employee Sam Albornoz Receives Building on Success Award


During the Building on Success 2019 operational excellence conference on Sept. 9 and 10, the Governor’s Office of Management and Budget (GOMB) recognized the following agencies and individuals for going above and beyond to get the most value for every tax dollar invested:
Executive Leadership Award: Department of Public Safety and Department of Human Services
Trailblazer Award: Department of Corrections
Innovation Award: Department of Alcoholic Beverage Control and Department of Health
Champion Award: Sam Albornoz from the Department of Technology Services and the Division of Juvenile Justice Services
25% Improvement Award: Department of Human Services and Department of Health

Congratulations Sam!

Post Updated: October 2, 2019
Posted On: October 2, 2019

GOMB Recognizes DTS SUCCESS Effort

GOMB recently recognized DTS Solutions Delivery. You can see the information from GOMB here.

The SUCCESS Framework teaches state employees about the Rules of Flow. Following these rules will help you move a product or service more efficiently and effectively through your system. This month we are sharing how the Department of Technology Services implemented the concept of work in process.
Are you or your employees feeling overwhelmed at work? Are you juggling several projects at once? Read the success story below to learn how one team took on fewer tasks and was actually able to complete more projects.

The Department of Technology Services (DTS) has a solutions delivery development team that provides software development for state agencies. The type and volume of projects this DTS team works on varies greatly depending on agency needs. At one point in time the team had 55 projects in its queue, but it was only completing about 12 a year. This low completion rate was caused, in part, by staff working on several projects at once leading to bad multitasking and reduced productivity.

To remedy the problem, DTS leadership decided to reduce work in process (WIP) and use WIP boards to better monitor and control the workload. This increased throughput substantially. By limiting the number of projects in process to 18, this DTS team was able to complete 33 projects a year. While it may seem counterintuitive, reducing WIP leads to improved productivity and completion times. 

We applaud the DTS solutions delivery development team for their efforts to unlock hidden capacity by improving the flow of work. This is just one example of the efforts underway at DTS to significantly improve quality, costs and speed of delivery.

Post Updated: October 2, 2019
Posted On: October 2, 2019

FY2020 IT Plan

The FY2020 IT Plan is now available. You can see it here. In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

Post Updated: October 1, 2019
Posted On: October 1, 2019

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September 2019

Utah’s Intergenerational Poverty Named Finalist in NASCIO State IT Recognition Awards

Utah’s Intergenerational Poverty has been named a finalist in the 2019 NASCIO State IT Recognition Awards. The award nominations showcase the use of information technology to address critical business problems, more easily connect citizens to their government, improve business processes and create new opportunities that improve the lives of citizens. See more info here. 

Since 2012, Utah has utilized research and data to embark on a strategic campaign to ensure that the state is the national leader in promoting the well-being of children experiencing intergenerational poverty.

Over the past six years, the state has made progress addressing intergenerational poverty by creating a collaborative environment to solve this complex issue. It continues to leverage its success in reducing income inequality and moving people out of poverty to ensure families experiencing intergenerational poverty participate in the state’s economic gains.

The Intergenerational Poverty Initiative is a cross-agency collaborative effort involving the departments of Workforce Services, Human Services, Health, Board of Education, and Juvenile Courts.  A recent study from the Annie E. Casey Foundation credits Utah with doing more than any other state in the nation to reduce its child poverty rate since 2010. Sixteen percent of Utah kids were living below the federal poverty line then compared to 11 percent now.

In support of the initiative, Utah has created new websites, APIs, social media feeds, and integrated data systems. The IGP is exemplary for demonstrating how Utah agencies work together to find shared solutions to benefit the state and its people.

Post Updated: September 18, 2019
Posted On: September 18, 2019

Proposed FY2021 DTS Rates

The DTS Rate Committee met in September and approved the proposed FY2021 rates.  You can see the rate sheet here. The rates will now be passed to GOMB for their review and approval. During the 2020 Legislative General Session, the Utah Legislature will review and approve the final FY2021 rates.

A few of the major rate changes for the upcoming year include:

  • Application Development
  • System Administration
  • Adobe Unlimited
  • SaaS Services
  • Network
  • Storage

State employees can see more information here.

Post Updated: September 18, 2019
Posted On: September 18, 2019

Data Security Management Council 2019 Annual Report

You can view the Data Security Management Council 2019 Annual Report here. The Council is comprised of IT professionals from many different government entities within the state. The Council meets regularly to review existing state government data security policies, assess ongoing risks to state government information technology, create a method to notify state and local government entities of new risks, coordinate data breach simulation exercises with state and local government entities, and develop data security best practice recommendations for state government. 

In 2019, the council studied several topics in detail, such as election security, tools for monitoring, federal partnerships, incident response, and intelligence sharing. The council reviewed Security Assessment processes and recommendations. In addition, the Council joined the Cyber Center, which provides all government entities the necessary resources to identify risks, remediate incidents, and communicate effectively. The Cyber Center provides a single point of contact for assistance with cyber security.

Post Updated: August 30, 2019
Posted On: August 30, 2019

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August 2019

DTS Rate Committee Meeting is September 11

The DTS Rate Committee will hold a meeting on September 11 at 1:00 in Capitol room 250 to discuss FY2021 rates. This meeting is open to the public. Agencies are invited to attend to hear discussion and provide comment on the proposed FY2021 rates. 

Post Updated: August 13, 2019
Posted On: August 13, 2019

2019 Security Assessment

In accordance with Utah Code 63F-1-104(4), the Department of Technology Services (DTS) is required to conduct an information security assessment of state data systems every two years. 
The required 2019 information security assessment will be completed by DTS security and internal audit personnel. The DTS team will coordinate with your agency information security personnel to complete the assessment by October 1. We anticipate it will take a total of four hours to complete the assessment. We will be following the Department of Homeland Security’s Cyber Resilience Review guidelines
The results of the assessment will then be validated by the Department of Homeland Security by December 1. 
Individual reports will be issued to appropriate executive branch agencies when the third-party validation is complete. The DTS team will review results with your agency information security personnel. 
Please provide this information to your agency information security personnel. 
If you have any questions, please reach out to your IT Director. 
Post Updated: July 23, 2019
Posted On: July 23, 2019

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July 2019

Adobe Sign is Coming Soon for State Agencies

DTS is currently working with Adobe to offer Sign to state agencies. More information on the how to access Sign will be coming soon. You can see details on the Sign product offering here


Post Updated: July 11, 2019
Posted On: July 11, 2019

DTS Rate Committee Meeting is July 17

DTS will be holding a public Rate Committee meeting on July 17 at 2:00pm in Capitol Committee Room 250. DTS will have the opportunity to present ideas for potential rate changes. The Committee will not receive a full rate proposal during the meeting, but will provide feedback on further direction for DTS. 

Post Updated: July 11, 2019
Posted On: July 11, 2019

State of Utah Teleworking Initiative

Lt. Governor Cox has announced that the state is implementing a statewide teleworking program following the success of a pilot project that saw great success. 

The program aims to increase building capacity and efficiency, boost employee recruitment, retention and satisfaction, provide job opportunities for rural Utah and decrease emissions that contribute to air pollution, while also improving employee performance. 

If successfully scaled to the state employee workforce, up to 2,555 currently commuting state employees may become eligible to participate in the telework program in the coming months, which could amount to 1,300 pounds of monthly emissions saved, 63,900 square feet of building space made available for repurpose or downsizing, potentially move 200 positions off the Wasatch Front, and over the first year retain nearly 60 current employees who would have otherwise left positions with the state. 

DTS will be actively participating in the initiative. Not only will we have employees who telework, we will also provide technical support to customer agency employees who telework. 

More information on a rollout plan will be coming soon. 

Post Updated: July 11, 2019
Posted On: July 11, 2019

DTS Implementing Engagement Model to Improve IT Projects

For an information technology project to be successful, it’s necessary to stay within budget, on time, and within scope. But it’s even more important to ask yourself: Does this project really add value to our business?

Our problem today is that we start projects too quickly, often without the customer & IT really understanding the true business problem they are trying to solve. This results in improper project requirements, and therefore increasing the scope of work, reworking, and delays on project deliverables.

Both DTS and the Agencies are caught between meeting technical requirements as defined by the customer and ensuring the customer’s core problem is addressed. The right solution is often realized far into the project design & development as more discussions occur about the requirements and their connection to the overall goal, but this is often too late.

DTS’s resolution to this conflict is through a better engagement with the Agencies upfront, which would change their value proposition all together from being a technical service provider that is cheaper and more convenient to being a solutions business partner that helps consult and solve the true business problems. The Engagement Model is a three phase analysis process where DTS business resources facilitate discussions with Agency experts & key contacts to ultimately determine the solution direction both in terms of process & technology.

DTS is working to implement the Engagement Model statewide, including internal DTS projects. If you’d like more information on the Engagement Model, please reach out to your IT Director.

Post Updated: July 11, 2019
Posted On: July 11, 2019

Utah Encourages Residents to Use Online Services as they #EscapeTheIndoors and Celebrate Great Outdoors Month ®

Public and private organizations from across the country are coming together as members of the Great Outdoors Month® Council to help all Americans Escape the Indoors and celebrate the educational, economic, health and social benefits of active fun outdoors.

Governor Gary Herbert has identified outdoor recreation as indispensable to increasing economic opportunity in Utah, especially in the more rural areas of the state. To support the statewide and national celebration of the great outdoors, Utah’s Department of Technology Services and it’s technology partner, Utah Interactive, remind people to visit Utah.Gov to access convenient online services that make enjoying the outdoors even easier.

“Utah is fortunate to have five amazing national parks, as well as our 44 beautiful state parks,” said Eugene Swalberg, Public Affairs Coordinator.“ This is the perfect time to celebrate Great Outdoors Month and enjoy these treasures. The State Parks Website makes preparing for these experiences quick and convenient.”

The Utah state parks website captures the beauty of Utah’s public lands and helps visitors find vital information about the parks. Residents can also access online services on the website, including: annual park pass sales, youth off-highway vehicle and personal watercraft education courses, campground reservations, event registration interactive and off-highway vehicle maps.

While in the outdoors, the Hunting and Fishing iPhone and Android apps help visitors get the most from their adventures. The mobile apps give Utah’s outdoor enthusiasts a resource for wildlife events, licenses, permits and communicating with the Division of Wildlife Resources.

Post Updated: June 26, 2019
Posted On: June 26, 2019

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June 2019

New Docker Product

The Department of Technology Services (DTS) now provides a Docker environment. See more here. This shared environment hosts container applications based on Docker software technology. Docker automates the deployment of applications inside software containers. It works by wrapping a piece of software in a complete file system (i.e., container). That container contains everything needed to run the software, including code, runtime, system tools, system libraries—basically anything that can be installed on a server. This guarantees that the software will always run the same, regardless of its environment. It is both innovative and economical and will save time in deploying and building applications.

Post Updated: June 10, 2019
Posted On: June 10, 2019

Utah Reference Network (TURN) mentioned in The American Surveyor Magazine

AGRC’s Utah Reference Network (TURN) was recently highlighted in the American Surveyor Magazine. View the article here.

The TURN GPS Network serves Utah and some areas of surrounding states with 95 sensors. A GPS network is a high-precision global navigation satellite system (GNSS) providing real-time corrections and data for post processing. A GNSS network consists of permanently located GPS receivers, installed across an area, that generate real-time, high-accuracy GPS positioning. Basically, all of the permanently installed GPS receivers send their data to a central system via the internet. This central system analyzes the input and adjusts and corrects the data to provide the most accurate locations, usually down to centimeter level. Our networks use the Trimble PIVOT VRS Platform. The generated data is sent from the GPS receiver to the GPS reference network through a wireless connection using the Networked Transport of RTCM via Internet Protocol (NTRIP).



Post Updated: June 6, 2019
Posted On: June 6, 2019

2019 Best of Utah Awards Winners

State of Utah CIO, Mike Hussey, announced the winners of the 2019 Best of Utah Awards at the Utah Digital Government Summit earlier this week. The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The awards also provide an opportunity for state and local government in Utah to learn about IT leaders and projects that are changing the way government does business.

Congratulations to the winners.

Visionary Award

As Legislative Fiscal Analyst for the State of Utah, Jonathan Ball leads a team of analysts and accountants to help the state legislature develop and approve the annual state budget. When Mr. Ball received the prestigious Steven D. Gold award from the National Conference of State Legislatures, NCSL Executive Director William Pound remarked, “He strives to bridge the worlds of academia and government so that citizens enjoy thoughtful, informed and practical laws and programs.” Under his direction, the fiscal analyst team has developed many useful tools for legislative members as well as for the public at large. One of those is the website. provides concise and useful budget information that is very transparent and user friendly. Not only does the site provide for greater insights, but it also contributes to a digital environment that promotes better decision-making by ensuring that lawmakers have access to information and data that is complete, timely, and well organized.

Technology Impact Award

Online Dispute Resolution, Utah State Courts

According to the World Justice Project, the United States ranks 94th out of 113 countries when it comes to the accessibility and affordability of our civil justice system. Online Dispute Resolution (ODR) aims to increase accessibility and affordability by bringing the courthouse to the litigants in small claims cases (cases with a value of $11,000 or less). Instead of requiring the parties in these cases to go to a physical courthouse to resolve their disputes, ODR gives parties the ability to discuss, negotiate, and settle their claims online.

ODR has dramatically increased efficiency in Justice Courts. The amount of time required for clerks to file small claims cases has been reduced by nearly seventy-five percent (from eight minutes to two minutes and twenty seconds per case). In light of the fact that Utahns filed 25,914 small claims cases in 2018, it is hard to overstate the impact of this efficiency gain on the judicial system.

Cyber Security Innovation Award

Troy Jessup, Utah Education and Telehealth Network

As head of network operations for the Utah Education and Telehealth Network (UETN), Troy Jessup is responsible for ensuring that the statewide public network is safe and operational for 1,113 public K-12 schools, eight colleges and universities, eight technical colleges, 135 public libraries and branches, and 70+ rural and critical access healthcare sites. To do this, he has led the development of dozens of tools and resources that help UETN deliver exceptional service to partners and empower other IT professionals to improve their operations and security.

Anticipating needs for a massive network like UETN’s calls for innovative thinking and resources that administrators of many local networks simply can’t access. Public education institutions in particular need to make do with limited resources, making efficiency and resource-sharing essential to their work. As Troy’s team builds software and scripts to address UETN’s operational and security needs, they seek ways to support the strength of partner systems. To date, they have publicly released, free of charge, twelve UETN-developed tools for security and network management. Every entity that has implemented these tools has saved money they would otherwise have spent on commercial solutions and avoided costs associated with the problems they address.

Additionally, Troy’s leadership has resulted in the development of a professional organization that improves efficiency and security through the people who administer them. Nearly twenty years ago, when many Utah school LANs didn’t even have firewalls, Troy launched a two-day summit to promote cybersecurity training for technical and network security professionals at partner organizations. Following the strong, positive response to this event, Troy was instrumental in establishing what is now the 501c organization UtahSAINT, which now has more than 500 members.

Best Partnership

Utah Data Research Center

The Utah Data Research Center’s (UDRC) State Longitudinal Data System (SLDS) houses data from four departments in the State of Utah: the Utah Department of Workforce Services (wage record data), the Utah System of Higher Education (universities and colleges), the Utah System of Technical Colleges (technical schools), and the Utah State Board of Education (K12 education). An additional fifth department, the Utah Department of Health, will soon be releasing health data to UDRC as well.

UDRC is the only entity in Utah that has access to all of these datasets. These data are stored in a longitudinal fashion, which allows for the conducting of research on individuals through time for the purpose of informing public policy. Without the SLDS, this research would be significantly difficult to be completed, or in some cases impossible—requiring years’ worth of data to be curated and managed through time.

The SLDS project resulted in two major significant outcomes:

Decreased the cost of rigorous research in the realm of public data, specifically in the pre-k through workforce realm.

Completed the requirements of the federal SLDS grant in a successful manner.

With this new system, UDRC is currently developing its first original research on the effects of working while in college, and the economic return on investment of technical colleges. These research projects will be released in June 2019. It is also anticipated to launch a new external data request application this summer that allows external researchers to request access to UDRC’s data.

Best Use of GIS

PeliTrack, Utah Department of Natural Resources

As Utah’s population is expected to double in the coming decades, the risk of wildlife-human interactions also increases. A particularly dangerous, and costly, interaction occurs when airplanes collide with wildlife. The proximity of the Salt Lake International Airport to the Great Salt Lake, where pelicans reside for part of the year, results in intersecting flight paths of the birds and airplanes, and potential collisions that are fatal to birds and dangerous and costly to airplanes.

In recent years, the Utah Department of Natural Resources, Division of Wildlife Resources has used GIS and GPS technology to track pelicans to not only gain insight into species’ movements and ecology, but to also mitigate detrimental wildlife-human interactions. By fitting a representative sample of wildlife populations with GPS transmitters, their movements can be tracked in near-real time, and determined where collisions are likely to occur. Location data is shared with airport officials to form a partnership with wildlife managers to collectively strategize mitigation efforts.

Maps of pelican movement data show that the birds use common airplane flight paths, and knowledge of this information can be used to adjust take-off and landing routes at certain times to reduce the risk of collision. The statewide scale of real-time wildlife location data collection, analysis, and use is unprecedented and takes data-driven wildlife management decision making to a new level.  

Best Use of Data

Utah’s Intergenerational Poverty Initiative

Since 2012, Utah has utilized research and data to embark on a strategic campaign to ensure that the state is the national leader in promoting the well-being of children experiencing intergenerational poverty.

Over the past six years, the state has made progress addressing intergenerational poverty by creating a collaborative environment to solve this complex issue. It continues to leverage its success in reducing income inequality and moving people out of poverty to ensure families experiencing intergenerational poverty participate in the state’s economic gains.

The Intergenerational Poverty Initiative is a cross-agency collaborative effort involving the departments of Workforce Services, Human Services, Health, Board of Education, and Juvenile Courts.  A recent study from the Annie E. Casey Foundation credits Utah with doing more than any other state in the nation to reduce its child poverty rate since 2010. Sixteen percent of Utah kids were living below the federal poverty line then compared to 11 percent now.

In support of the initiative, Utah has created new websites, APIs, social media feeds, and integrated data systems. The IGP is exemplary for demonstrating how Utah agencies work together to find shared solutions to benefit the state and its people.

Post Updated: June 6, 2019
Posted On: June 6, 2019

DTS Billing Year End Deadlines

Final Agency Bill charges for FY2019

By July 3, 2019 your Agency Bill will be processed for the June 2019 charges.  There will be an additional invoice amount added to June charges that will be processed by July 12, 2019 to invoice for Period 13 on Application Maintenance and miscellaneous billing adjustments. Please make sure you send any credit requests or adjustments for services billed through period 12 needing to be made to your Agency Bill to by July 9, 2019.

Final Weekly Direct Purchases for FY2019

We will process Weekly Direct Purchases until July 15, 2019. Please make sure DTS has received ALL FY19 invoices by July 5, 2019 to give us enough time to process invoices for our final weekly billing. Invoices received by the July 5th deadline with an approved Purchase Order will be guaranteed to process in time for the final FY19 Direct Purchase billing. Starting July 15th, ALL invoices will be processed in FY20 and it will be the Agency’s responsibility to accrue the expenses in the correct Fiscal Year. Invoices can be emailed to


The telephone inventory report was sent to your department on May 17, 2019.  Please take the time to review your list. As previously communicated, any changes that needed to be reflected for FY2019 should be submitted by June 3, 2019 in order to provide adequate time to complete by June 30th. Changes that need to be reflected in FY2020 should be submitted by July 5, 2019. When submitting the order, please reference on the order if the changes need to be reflected in FY2019 or FY2020.

ELCID Table Update

If you have any changes, concerns, or new ELCIDs that you want to add to your existing information, please contact the FINET Helpdesk with those questions.  FINET will have the ELCID table closed to changes until July 1st, so you may need to contact Finance on changes as FY2019 year-end close approaches.  Please notify DTS Billing of any changes to ELCIDs made in FINET so that you can be sure that we are billing the correct one.

The DTS Billing Department is dedicated to improving our processes in order to make your experience with us as smooth and efficient as possible. We are committed to giving you excellent customer service, so your detailed feedback is always welcome. 

Post Updated: June 6, 2019
Posted On: June 6, 2019

NASCIO Technology Champion Award Honors Utah Governor Gary R. Herbert

The National Association of State Chief Information Officers (NASCIO) has awarded Utah Governor Gary R. Herbert with the association’s 2019 Technology Champion Award. The announcement was made at the NASCIO 2019 Midyear Conference in National Harbor, MD.

For over 10 years, Governor Gary R. Herbert has exemplified leadership in public sector technology policy and practice. He has promoted improvements in aligning technology education with needs through his Governor’s Tech Pathways Program; expanded broadband services so that 96.6% of Utah households have access to broadband internet; championed digital government innovations which has led to greater savings and accessibility of government services; and underscored the importance of cybersecurity by opening the Utah Cyber Center in 2018.

“We thank Governor Herbert for his leadership, especially for his work as Chair of the National Governors’ Association. In that role he spearheaded a nationwide initiative which resulted in a repository of technology based solutions that are shared among states,” said James Collins, Delaware CIO and NASCIO President.


“I am grateful for our digital government team. It is their passion, drive, and vision that keep Utah at the forefront of technology development in the public sector, and that has kept Utah as a technology leader year after year,” said Governor Herbert. “Most importantly, our Department of Technology Services keeps a razor-sharp focus on using technology to better connect our citizens with state government. That dedication makes a difference in the lives of every-day Utahns.”

NASCIO created the Technology Champion Award in 2003 to recognize outstanding individual contributions to the field of information technology in the public sector. Recipients further NASCIO’s vision of a government in which the public is fully served through the efficient and effective use of technology policy.

Learn more about the NASCIO Technology Champion award and prior recipients at        

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About DTS

The Department of Technology Services (DTS) is the technology provider for the State of Utah Executive Branch Agencies.  DTS has embarked on an unprecedented transition to consolidate all IT resources and services for the State of Utah into one department helping to reduce costs, increase services to taxpayers, and more closely align IT with the business needs of the State of Utah.



The National Association of State Chief Information Officers is the premier network and resource for state CIOs and a leading advocate for technology policy at all levels of government. NASCIO represents state chief information officers and information technology executives from the states, territories, and the District of Columbia. For more information about NASCIO visit

Post Updated: June 5, 2019
Posted On: May 7, 2019

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May 2019

FY2020 IT Plan is due June 1

In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

It is imperative the agencies provide an accurate and detailed IT Plan to DTS in order to maintain services provided. Please work with your IT Director to submit your FY2020 IT Plan by June 1.

Post Updated: May 2, 2019
Posted On: May 2, 2019

Division of Finance State Data Warehouse is Moving to Cognos

Division of Finance is excited to announce the upgrade of the State Data Warehouse to the latest version of Cognos. This upgrade does not impact those users accessing the State Data Warehouse using an ODBC connection (i.e., Microsoft Access or Microsoft Excel, etc.). Throughout the month of May you will continue to have access to the current State Data Warehouse FINET reports – reaching them as you normally due today. Additionally, during this transition month, you will also have access to all of the same reports within the newly upgraded Cognos system.

On Friday, May 3rd, we will provide you Access to the New Data Warehouse


The New System looks quite different from the current data warehouse. Please schedule time to review the training, prior to logging into the new system.


While the new Cognos has an updated look and the navigation to our reports has changed, (please see the information provided below for a link to our updated Cognos training), the content of the Cognos reports remains the same as the current data warehouse.

As a User, here are some things you should do before Friday …

Watch the Training Video (approx. 45 minute video)

As soon as possible, please schedule time to watch the Training Video for the “Introduction to NEW Cognos”. Become familiar with the new look and feel, and learn how to locate the reports you frequently use. CLICK HERE Go To Training Video

Quick ‘How To’ document – Basic Navigation

HELP? You may experience an unexpected error in the new system, please email us using one of the links below. Please include a screen shot of what is occurring and if related, the name and location of the report causing the error.

– · For UDOT reports, please contact

– · For Finance reports (non-udot), please click this link New Data Warehouse Help

Post Updated: May 2, 2019
Posted On: May 2, 2019

2018 Awards for Excellence Winners

Every year, DTS selects a few groups or individuals as the recipients of the Awards for Excellence. It’s our chance to recognize the excellent efforts of DTS employees. We had some fantastic nominations this year, and we have a few winners this year. Each winner receives $500, and the overall winner will attend an award ceremony with the Governor. 

Thank you to everyone who took the time to submit a nomination. All submitters will receive a small award from Mike Hussey. 

We appreciate everything DTS employees do. Congratulations to our winners! 

We have selected the Rubrik team as the overall winner.

The team introduced to DTS hosting a new method of backing up and restoring both physical and VM (virtual machine) servers called Rubrik.

Over the last year, the team has changed the culture within DTS server operations with regards to backups and restores.  In the past, to do a full bare metal restore of a server would take many days. System administrators can now restore servers within minutes, which was never possible in the past. This has saved countless hours in time and overtime. What used to take the time of many sysadmins, can now be done by a handful of DTS employees.

The state began phasing out Tivoli over the past couple of years. Working with an external auditor, DTS estimates a cost savings for FY18 of $287,640 for the backup environment. This number does not include additional cost avoidance/savings on equipment that was not renewed in FY18. DTS has been able to pass this savings onto the State agencies by lowering the backup/storage rate.

We also select some winners for the DTS Awards for Excellence. This year, we have 3 winners.


First, is Joseph Sharp. In 2018 Joseph officially became the lead of the Shared Development Services User Experience team.

He displayed notable leadership and encouraged collaboration when he led an effort that resulted in a new level of efficiency in DTS development projects. It required engaging with various developers and testers to create a shared library of react.js tools that have automated tests running against the code so that not only could this code be utilized in multiple projects it was already tested.

He inspired a shared vision among work groups, led by example, displayed exceptional problem solving skills and continuously made efforts to improve the WordPress website development process. He championed this effort within his own team and engaged with security and hosting to streamline the development and go live process. His WordPress sites are now the standard by which DTS measures if a WordPress website can be cloud hosted.

Joseph continues to create an environment that fosters collaboration and motivates staff to make improvements. More often than not when you walk into his workspace his team is gathered around a whiteboard problem solving and learning together. In addition, he created a website that allows all of DTS – Shared Development Services to share in his react library, knowledge and lessons learned.


Next, we have selected the Unemployment Benefit System team at Workforce Services.

2018 marked a significant technological milestone as the team completed a significant IT modernization of the Unemployment Benefits System or “CUBS”.

In 2012, DWS was notified their current software product was end-of-life and the new product would take their annual maintenance from $147,000 to $738,000. DTS responded by offering to build a new web-based solution utilizing open source .NET technology incurring $0 in annual licensing costs, saving DWS more than $7 million over 10 years. This new solution would modernize CUBS into a fast, efficient and more easily maintainable solution.

DTS development staff utilized an innovative, agile approach implementing modular application deployments, all while simultaneously maintaining the legacy system without any disruption to normal business activities. In fact, all of this was accomplished as the Unemployment Insurance Division received national accolades for leading the nation in quality and efficiencies every year from 2012 to the present.

83% of all initial claims and 99.5% of all weekly claims are now filed online without any worker interaction; accounting errors have been reduced; case management has been simplified; automated eligibility decisions with less errors has been seen; technological advancements in fraud detection and prevention have been realized; and a new public facing website was launched.

DTS delivered the finished product for just 25% of comparable RFP’s in other states undergoing similar modernization efforts. This was truly a big win for DTS, DWS and the State of Utah.


And finally, we have selected the Temporary Medicaid Benefit team at Health.

This highly dedicated group of DTS employees worked tirelessly to create a way for hospitals and clinics to determine temporary Medicaid benefits for the patients they serve.  This Presumptive Eligibility Portal (PEP) allows designated hospital and clinics to make an eligibility decision, help to fill out a full Medicaid application, and pass that information electronically to the Department of Workforce Services.  The portal asks questions in an easy to understand dynamic format that populates the needed forms in the background.

The result is a faster and more efficient way to help vulnerable populations gain access to needed healthcare in these settings.  The system has proven to eliminate some common mistakes made previously and added some logic to simplify the process.

From the earliest “napkin” project drawing, the team found creative solutions to allow multiple types of entities to use the portal in their various roles to issue the temporary Medicaid benefits.  Providers have embraced this new technology, the quality of the decisions has increased, and we are better able to track the overall program metrics.

We are already thinking of new and innovative ways to make future enhancement we were previously unable to do, like issue a “real time” benefit, provide a medical card, and even directly input all of the information to the eligibility system.

The Project Team demonstrated outstanding public service and went above and beyond to produce a working portal within a tight budget and timeframe.  They successfully created something new from the simple idea to automate the existing process into a better way to serve our providers and their patients.

Post Updated: April 24, 2019
Posted On: April 24, 2019

StateScoop 50 Awards

Voting is now open for the 2019 StateScoop 50 Awards. The annual StateScoop 50 Awards honor the best and the brightest who make state government more efficient and effective. These awards celebrate the outstanding achievements of state leaders and acknowledge their tireless efforts to make a positive impact in the government IT community and in public service.

There are several Utah leaders and a project included in the nominees. 

Post Updated: April 8, 2019
Posted On: April 8, 2019

IT Director Change

DTS continually strives to improve processes and support our customers in the highest manner possible which often includes changes. We are pleased to announce that Amie Hughes is now the IT Director assigned to the Capitol Preservation Board, and Scott Wolford is the IT Director assigned to the Utah Office of Tourism. Both Scott and Amie are committed to forging strategic partnerships all while making IT as efficient as possible by understanding the different agencies’ needs and bringing technology as an effective resource.

Post Updated: April 8, 2019
Posted On: April 8, 2019

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March 2019

2019 Utah Digital Government Summit is June 4

The State of Utah Department of Technology Services and Government Technology Magazine are hosting a Digital Government Summit on June 4, 2019 at the Hilton Salt Lake City Center. This event is free to all government employees. We hope you can join us.

If you influence or participate in technology decisions or implementations at any level, you will find benefit in attending. Don’t miss this opportunity to see the latest in digital government solutions, keep abreast of current policy issues and network with key government executives, technologists and industry specialists.
June 4, 2019 | Hilton Salt Lake City Center | Register Now
Post Updated: March 27, 2019
Posted On: March 27, 2019

DABC Analog Migration Project

DTS recently completed the project of migrating 26 Legacy Telrad telephone systems to a Telco Carrier provided analog solution.
Each store has been implemented with these features:
  • Consistent Main Menu greeting (Office hours and location verbiage, with a (2) option menu)
  • Standard 5 phone set configuration (additional phone sets provided per business need)
  • Phone-to-phone Paging and intercom (additional paging requirements provided per business need)
  • Speed dial and Directory capability
  • Caller ID (Inbound and Outbound calls)
  • Call mobility with Cordless handsets
  • Dedicated Fire and Security Alarm lines (identified and/or implemented for each location)

Continue reading

Post Updated: April 18, 2019
Posted On: March 26, 2019

New Google Chat

Google has announced that it is replacing the old Classic Hangouts with a new Google Hangouts Chat. Classic Hangouts will no longer be available in October 2019.

The new Chat is now available in your Google Apps button.

Here is a link to Google’s detailed instructions on how to use the new Hangouts Chat. You may continue using the Classic Hangouts, the new Hangouts Chat, or both. 

Individual direct messages sent from Classic Hangouts or Hangouts Chat can be viewed and replied to in the other app.

Please note: Group conversations in Classic Hangouts or Hangouts Chat can’t be viewed or replied to in the other app. Group messages are separate between the two apps. You should recreate any group conversations you want to continue in the new Hangouts Chat.

Please contact the DTS Help Desk if you have any questions or need assistance transitioning to the new Hangouts Chat. DTS contact information can be found at by clicking the Get Help link.

Post Updated: March 27, 2019
Posted On: March 26, 2019

Maps on the Hill 2019

The eighth annual Maps on the Hill (MOTH) event, hosted by the Utah Geographic Information Council (UGIC) and AGRC, was held on March 7, 2019, at the Utah State Capitol to showcase the work of the local GIS community and build awareness of GIS-related issues in Utah. The MOTH event consists of GIS professionals creating maps and presentations to tell a story using GIS. Participants set up easels, large maps, and monitors in the capitol rotunda to inform viewers about the participants’ chosen subject matter.

MOTH photo

As one participant commented, the MOTH event “highlights the diversity of how GIS and cartography are used in Utah.” This was evident, as the event featured 34 unique map submissions from a variety of local organizations, including Salt Lake County, the Natural Resources Conservation Service, the Utah Division of Emergency Management, and others. The maps’ subject matter was as diverse as the range of presenters, featuring information on the Transcontinental Railroad, flood risk in Utah, Lake Bonneville, Utah’s homeless population, and many other subjects.

With the diversity of subjects and presenters, the MOTH event also shows the unique skill and craft involved in telling a story using GIS tools. As another presenter stated, “Everyone thinks they can take photos and use maps now with their phones, this highlights the skill it takes to make maps and collect data to be used in maps. It’s not as simple as most think.” The presenters were all well aware of this challenge, and their efforts were recognized with “Best Map” awards. The winning maps were the Utah Geological Survey in first place; Salt Lake City Public Utilities in second; and the Department of Natural Resources, Division of Oil, Gas and Mining, in third.

The awards are a great way to call attention to particularly effective map presentations, but it’s equally important to draw attention to the GIS field, in general, through this event. Presenters participated for multiple reasons, such as “because it’s important to be a part of the Utah GIS community,” and because “we felt it was important to have a presence so others could learn what we do, and vice-versa.”

The 2019 MOTH event was a success, and thanks to constructive feedback from the MOTH presenters, we’re hoping to make the event even more successful next year. Thanks to all the presenters and attendees of the event.

To see the map book calendar and photos of the event, visit the AGRC MOTH page.

Post Updated: March 26, 2019
Posted On: March 26, 2019

Submit New Trails for Governor’s 1,000 Miles Campaign

Bike Utah is looking for the help of GIS experts throughout the state to track all family-friendly bike paths, lanes, and trails completed since May 2017 as part of the 1,000 Miles Campaign.

About the 1,000 Miles Campaign

The 1,000 Miles Campaign is part of Governor Herbert’s Life Elevated 2020 plan and aims to “develop 1,000 miles of family-friendly trails and bike paths over the next 10 years in order to provide and promote active connections to school, work, and outdoor recreation in urban and rural communities throughout the state.” Bike Utah is honored to be the nonprofit partner designated to carry out the implementation of the campaign.

Read more here. 

Post Updated: March 26, 2019
Posted On: March 26, 2019

TURN GPS Coordinate Update April 1, 2019

TURN GPS provides real-time high precision centimeter positioning. As some reference stations within the network move slightly over time due to earth’s crustal displacement, the stations’ positions must be updated periodically to maintain accuracy.

Accordingly, the coordinates of 14 GPS stations will be updated on April 1, 2019, because their positions have exceeded the 2.5 cm variance limit. The new positions were determined by collecting 24 hours of raw GPS data from January 1, 2019, to January 2, 2019, and the data was processed using OPUS Projects holding 21 published CORS constrained.

See more here. 

Post Updated: March 26, 2019
Posted On: March 26, 2019

Updated Process to Purchase Microsoft and Adobe Software Products

We recently made changes to the procurement process for Microsoft and Adobe products (MLA software). 

Additional required fields have been added to the MLA software requests to ensure that the software is getting to the right user on the right machine in a timely manner. Providing correct information when placing orders is imperative to ensure that software isn’t installed incorrectly, to avoid any delays in getting the software, and to ensure correct tracking/allocation of software.

Please see the following for further information and instructions:

Please be aware:
  • Stock purchases must only be used when an agency does not know where the software is going, but is needing to purchase the software. Any stock purchases will be listed as available software to use and will not be installed after procurement without a separate request sent to
  • Do not choose incorrect devices as the software will be installed on and the license allocated to the user/machine specified. 
  • If you cannot find a device, please reach out to for assistance. If a device is not assigned to the correct user, please work with DTS to make the correction.
Post Updated: March 26, 2019
Posted On: March 26, 2019

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February 2019

Verizon Redundant Network Project

Many agencies rely on a solid network connection to conduct business, and the Verizon Redundant Network could be used in several locations where network connectivity is essential. The Department of Alcoholic Beverage Control (DABC), which relies on a network connection to process credit card transactions, volunteered their stores for a pilot project. The Verizon private network can provide the redundant connection that the department would need in the event of network failure on the primary connection.

Continue reading

Post Updated: March 4, 2019
Posted On: February 25, 2019

New DTS Offering: Verizon Private Network Service

Verizon private network service provides for access to the State network via the Verizon cellular network. Users with Verizon air cards are connected by Verizon directly to the Verizon services router on the State network and have access to the internet and web-based services. Agencies can also request firewall rules to allow additional access to internal State resources. All traffic is encrypted between the air card and the Verizon services router. There is no additional charge for Verizon private network service beyond the cost of cellular service.

You can see more here. 

Post Updated: February 8, 2019
Posted On: February 8, 2019

New Softphone Product Offering

As our agency customers require telecommuting options to facilitate a mobile workforce, DTS has implemented a solution for Cisco Voice-over-Internet Protocol (VoIP) users; and, until migrated to Cisco VoIP, customers currently using the Avaya platform now have an option for telecommuting, specifically: Avaya Softphone.

Please note that this is only available to those currently on an Avaya phone system. Please work with your IT Director to determine what phone system is available to you.

Softphones run as a workstation application that allows users to make/receive phone calls from a computer connected to the State network.

This product description outlines the implementation of Avaya softphones on the State network.

Post Updated: February 28, 2019
Posted On: February 8, 2019

Now Accepting Nominations for 2019 Best of Utah Awards

The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The awards also provide an opportunity for state and local government in Utah to learn about IT leaders and projects that are changing the way government does business. 
The deadline for submissions is April 12. You can submit as many nominations as you’d like. Winners of the 2019 Best of Utah Awards will be honored at the Utah Digital Government Summit on June 4. 
Project categories for 2019 are:
– Visionary Award
– Best Use of Social Media
– Best Emerging Technology
– Best Partnership
– Best Use of GIS
– Best Use of Data

Post Updated: January 31, 2019
Posted On: January 31, 2019

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January 2019

Maps on the Hill 2019


The 8th Annual Maps on the Hill event, supported by the Utah Geographic Information Council (UGIC) and AGRC, will be held on March 7, 2019 from 9:00 am to noon (setup begins at 8:00 am). This event is an excellent opportunity for students and professionals to share maps, mapping tools, and mapping projects with elected officials, fellow practitioners, and the public.

Who should participate: Individuals: Anybody who makes a map through their work or education.
Organizations: An organization that has worked on multiple mapping projects.

Display Types: You can present hardcopy maps, interactive digital maps (you’ll need to provide a means to show it on a computer or monitor), or both. UGIC can provide electrical outlets (extension cords), tables, and easels, although bringing your own easel is encouraged, if possible. You can request these items on the registration form. We can direct you to an inexpensive resource for printing and mounting your map on a foamboard if you don’t have the tools to do it yourself.

The focus of the event is interesting maps or map technology projects that are applicable to a wide audience. While displays can be on any appropriate topic, presentations that may be of interest to decision makers are strongly encouraged. Marketing of specific products and services is discouraged.

Questions? Contact UGIC

Post Updated: January 8, 2019
Posted On: January 8, 2019

New 2018 Google Imagery

The new 2018 high-resolution Google imagery (6” pixels) is available through AGRC’s Discover server1! Updated areas (map below) include what Google calls the “Salt Lake and Logan blocks,” which make up most of the Wasatch Front urban area (i.e., Brigham City, Weber County, Davis County, Salt Lake County, and Utah County). The Salt Lake block was flown 9/11/2018 and the Logan block was flown 9/15/2018. Read more here. 

Post Updated: January 8, 2019
Posted On: January 8, 2019

The SGID, Moving Forward

In an effort to ultimately consolidate and organize as much State GIS data as possible, AGRC has been gathering information about SGID data layers managed by AGRC, and we are now reaching out to state agencies to collaborate about agency-specific data layers. Read on to get the full scoop on this effort. Read more here. 

Post Updated: January 8, 2019
Posted On: January 8, 2019

Multimodal Travel Shed Project

A travel shed is the set of all the destinations that can be reached from a location within a specified time budget. Travel sheds are valuable both for visualizing and analyzing residents’ access to key services, but also for defining service areas for businesses and other service provider locations, such as schools, transit stations, hospitals, and fire stations.

Multimodal means all of these working togetherGeographic information systems (GIS) software can compute and display travel sheds using a set of techniques called network analysis. We’re all somewhat familiar with the power of network analysis as, behind the scenes, it’s what makes the basic navigation apps on our phones work. And, of course, network analysis algorithms are completely dependent on having high-quality GIS data, which forms a digital model of the real world travel “network.”

Read more here…

Post Updated: January 8, 2019
Posted On: January 8, 2019

2019-2022 Strategic Plan

You can view the new 2019-2022 Strategic Plan here.

The 2019–2022 Strategic Plan for the Department of Technology Services (DTS) provides strategic goals and direction to the state’s technology community about how DTS will continue to be a strategic, secure, responsive, and innovative information technology (IT) partner organization. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how the strategic goals outlined in this plan align with agency objectives. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management statewide.

Technology allows agencies to perform more efficiently and fulfill citizen needs, and it will continue to provide a vehicle for innovative solutions. DTS must ensure that IT initiatives align with agency priorities, both now and in the future. And to meet the needs of the mobile citizenry, DTS and agencies must also work together to adapt planning and governance processes to the emerging world of 24/7 access to government. Utah is well poised to meet the goals in this plan.


Utah Code 63F-1-203 explicitly requires the chief information officer (CIO) to prepare an executive branch strategic plan that addresses:

  • The interchange of information among executive branch agencies
  • Priorities for the development and implementation of IT and systems
  • Coordination among agencies in the development and maintenance of IT and systems;
  • Protection of the privacy of individuals who use State systems
  • Maximizing the use of existing State IT resources

DTS must also ensure that cost-effective, efficient information and communication systems and resources are being used by agencies to reduce data, hardware, and software redundancy (Utah Code 63F-1-104).

Accordingly, this document aligns the following Core Strategic Objectives for 2019–2022 with the requirements of the Utah Code. These goals are meant to support state agency business objectives, support the governor’s goals, support the goals of DTS, and help define metrics by which DTS can measure progress.

Post Updated: January 10, 2019
Posted On: January 8, 2019

Take the 2019 Security Awareness Training

The 2019 Security Awareness Training is now available on the Security Awareness – 2019 page.

All Executive Branch State of Utah employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the State’s information assets is user awareness and training. As an authorized user of the State’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the State’s data. Part of that obligation is completing the required annual security awareness training. 

Post Updated: January 8, 2019
Posted On: January 8, 2019

Enterprise Monitoring and Enterprise Backups Product Descriptions

DTS has added two new product descriptions, which are services currently being offered to customer agencies. 

Enterprise Monitoring

Enterprise monitoring is an application used to verify that hardware devices (e.g., servers switches, netops, UPS, etc.) and software products, applications, and services provided by the State of Utah are working correctly and are available. It is also used to gather information about the above items for the purpose of reporting statistics and providing context for troubleshooting.

Enterprise Backups

Enterprise Backups is a system that backs up virtual servers in the VMware environment and/or physical servers using an agent. Whole servers can be recovered using the VMware snapshot backups, or individual files and folders can be restored. A copy of each backup is sent to on-site cloud storage, and files older than thirty days are on cloud storage only.

Post Updated: December 21, 2018
Posted On: December 21, 2018

State of Utah Teleworking Initiative

DTS is participating in a State Teleworking Initiative, which is meant to reduce facility costs, increase employee retention, improve air quality, and provide additional work opportunities in rural Utah. A pilot project is currently underway at the Capitol State Office Building. You can see more info here.

State of Utah Teleworking Initiative

In addition DTS has developed a Digital Workplace and Mobility Reference Guide. See it here. Historically, the traditional office work environment has been device and/or location centric in its implementation. With the onset of virtualization and cloud technologies, however, the traditional office workspace is undergoing a paradigm shift from a location-centric computing model to a user-centric computing model. The State of Utah is in the front line of this shift, and at the Department of Technology Services (DTS) we are exploring digital workplace solutions in order to assist State agencies that want to make this transition.

This guide first explores the current workspace environment and then discusses the three digital workplace options under consideration by the State: work from home, mobile work, and free address/hotelling. This document also lists several tools, including communication/collaboration tools like Gmail, file-sharing tools like Google Drive, and screen sharing tools like Bomgar, that agencies can use to ensure a smooth transition to digital workplaces and make the most of those alternatives once a transition is made.

In addition to presenting various tools for agencies, this document also provides the Department’s response to questions that agencies may have as they learn about digital workplaces. Several areas of potential concern are addressed, including questions about security, phones, and computer issues. Overall, this document is meant to provide a high-level summary of the topic of digital workplace solutions for State of Utah executive branch agencies. Additional, more detailed, information will be provided as needed.


Post Updated: January 8, 2019
Posted On: November 27, 2018

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November 2018

2018 Annual Report

The 2018 DTS Annual Report is now available here. The report highlights a few major accomplishments from 2018, a few initiatives for 2019, Emerging Issues, and Awards. 

Post Updated: October 15, 2018
Posted On: October 15, 2018

Enterprise Mobility Management Change

On November 7, 2018 at 10:00am, DTS is changing the Enterprise Mobility Management (EMM) provider.  This could impact your Android device that is state-owned, or personally-owned that connects to state systems. Prior to the change we recommend that you backup your android device and once the backup is complete, verify that it contains all your needed data.


The newer the version of the Android Operating System (OS), the less likely there will be any noticeable impact. Android devices on Motorola and Samsung with the newest Android operating system (OS), which currently includes versions 9.0 to 7.0, are unlikely to see any impact. Devices with Android OS version 6.0 or less will be more likely to be impacted.


There are four scenarios that could possibly occur when the change is made, depending upon the version and flavor of the Android OS on your device:


  1. Nothing will happen to the device.
    1. This is the most likely result with the current or newer OS’s.
  2. Nothing will happen until the device is rebooted.
    1. Upon reboot, a work profile folder will be created on the device. The work profile separates work data and applications from personal data and applications.
  3. A work profile will be created on the device.
    1. The work profile separates work data and applications from personal data and applications.
  4. The device will factory reset followed with the creation of a work profile.
    1. This is more likely with the older OS’s.
    2. Unless backed up, data and applications may be lost.
    3. The device will need to be re-enrolled into AirWatch. The steps for enrolling a device can be found at and clicking Android Device.
    4. The entire device will become a work managed device, meaning there will be no separation between work and personal data and applications.


There are options for lessening the impact to devices with an older and unsupported Android OS. They are:

    • Upgrade the device (Strongly recommended).
      • This keeps the device at the latest supported OS, which also gets the latest security updates.
      • You or your agency have responsibility for upgrading the device.
    • Backup the device (Strongly recommended).
      • You have responsibility for backing up the device.
      • See attachment for general guidelines for Android device backup. Please refer to your Android manufacturer’s support site for more specific instructions.
    • If employee owned, remove the Airwatch agent from the device.  
      • This should only be done if you do not want to upgrade your personal device to a supported OS.
      • This would avoid the possible impact. However, the potential impact becomes a possibility again if the agent is re-installed.
      • The device will be unable to access state resources, such as UWDN.
      • If assistance is needed in removing the Airwatch agent from the device, please contact the DTS customer support help desk (see below).


This change is not expected to affect iOS devices (iPhones or iPads).

Please contact the DTS Help Desk if you have any questions or need assistance. DTS contact information can be found at by clicking the Get Help link.


Post Updated: October 16, 2018
Posted On: October 16, 2018

DTS Cyber Center – Election Day Efforts

DTS stepped up efforts on Election Day last week. Hosting, security, network, and development teams worked late into the night to ensure the State’s Elections systems were up and running with no issues. 

This is the first year we had the opportunity to utilize the new Utah Cyber Center. The Cyber Center is a central location for DTS, Public Safety, Attorney General’s office, and other government employees to share intelligence and tactics, and respond to events in a more coordinated fashion. We were able to monitor Elections systems statewide and ensure and threats were thwarted before becoming an issue. 

Here is some of the media coverage we had from the Cyber Center on Election Night:


Deseret News

Fox 13


Great job DTS team! 


Post Updated: November 15, 2018
Posted On: November 14, 2018

Utah Receives Grade A Rating in Digital States Survey

Utah.Gov, the official website of the State of Utah, received a grade A rating from the Center for Digital Government in the 2018 Digital States survey. The biennial survey is the industry’s leading evaluation of the technology practices of all 50 states. The survey highlights the best and emerging technology practices that serve as models for providing online services for state residents.

“This is the most exhaustive evaluation of digital services provided across the country,” said Michael Hussey, Utah Chief Information Officer. “The survey validates Utah’s use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals.”

States that receive a Grade A rating are ahead of other states in the innovative use of technology solutions. Grade A states’ online solutions show results across all survey categories and are used to realize operational efficiencies and strategic priorities through meaningful collaboration across state agencies. Only four states were given an A grade this year. Utah has received an A grade every year since the survey started giving out grades in 2010.

“Utah was recognized for its leadership in creating a platform for serving Utah residents,” said David Fletcher, Utah Chief Technology Officer. “Our approach allows Utah to expand the gap ahead of other states while providing useful online services.”

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government.

To learn more visit Utah.Gov.

Post Updated: November 14, 2018
Posted On: November 14, 2018

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