Main Menu Dept. of Technology Services Search

June 2021

DTS Telework Guide

Many State of Utah employees have been asked to work remotely if possible. Check out the DTS Telework Guide for a few simple tips to help you succeed at working from home. 

Each of the  tips focuses on security. Your state-issued devices should already have these security measures installed. Be sure to follow these tips to protect your personal devices and home network as you work remotely.

Post Updated: June 1, 2021
Posted On: June 1, 2021

DTS will be part of Dept. of Government Operations on July 1

Effective July 1, 2021, the Department of Technology Services will become part of the Department of Government Operations. This change is a result of the Utah Legislature passing S.B. 181. Alan Fuller will be the Director of the Division of Technology Services and Chief Information Officer. This change will not affect the way you work with the Division of Technology Services.

Post Updated: May 17, 2021
Posted On: May 17, 2021

Read More

April 2021

Domo is Here!

DOMO IS HERE! Use Domo to showcase your data the way it’s meant to be seen. Transform your datasets into stunning graphics that look almost like artwork. Enhance the way you make decisions by having all the information you need on a single card. Check out what Domo can do for you by exploring our info page.
And if that doesn’t convince you, maybe Darren, the Data Dog will. Click on the youtube link to follow his journey:
Post Updated: April 29, 2021
Posted On: April 29, 2021

Zoom Best Practices

 View the best practices for hosting  Zoom meetings that will be attended by the public, or when the attendees are unknown. 
Also, if you would like to attend web training where we go over these tips more in depth, please click on the link below to register. There are multiple sessions to choose from, all going over the same content.
Lastly, here is a link to watch previous webinars that DTS hosted that goes over all of the Zoom settings available to you: Zoom Webinar Recordings Folder

Post Updated: April 28, 2021
Posted On: April 28, 2021

Welcome to the New DTS Service Portal

The DTS website has had a makeover! In an effort to make it even easier for all state agencies and customers to get help, we’ve made a service portal.

You can now easily navigate to DTS products, and you can submit a new help ticket with just a few clicks. Simply log in to, select Online Form New Ticket, complete the three form fields, and click Submit. It’s that simple. You can also check the status of your request in real time in the My Tickets tab on the left-hand side of the homepage.

We hope the new Service Portal can better meet your needs, both now and moving forward.

Get Help

To get help, take the following steps: 

Log in to

Select Online Form New Ticket from the Get Help tab. 

Select either the Simple or Advanced version of the form from the options at the top. 

  • If simple: 
    • Select an option from the Purpose drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”). 

    • Add any relevant details in the Describe Your Problem, Request, or Question  field.
    • Click Submit
  • If advanced:
    • Select an option from the Purpose of Ticket drop-down list (i.e., “Something is broken or not working”; “Request”; or “I have a question and/or need help”). 

      • Add any relevant details in the Describe Your Problem, Request, or Question field. 
      • Select a product from the Product list. 
      • Select a group from the Assign to Group list. 
      • Click Submit

To check the status of a ticket: 

Simply click My Tickets in the tab on the left-hand side of the page. 

Post Updated: April 6, 2021
Posted On: April 6, 2021

Read More

March 2021

Vote for the StateScoop Awards

Voting is now open for the 2021 StateScoop 50 Awards! A couple of our own DTS employees have been nominated for awards: Bill Boudreau and Matt Peters. Go here to vote. 

According to the StateScoop site, “The annual StateScoop 50 Awards honor the best and the brightest who make state government more efficient and effective. These awards celebrate the outstanding achievements of our peers and acknowledge their tireless efforts to make a positive impact in the government IT community and in public service.”


Post Updated: March 30, 2021
Posted On: March 30, 2021

Utah Digital Government Summit is May 20

Utah Virtual Digital Government Summit
May 20, 2021 | Registration Now Open

“We all need some innovative ideas to solve the challenges we have faced over the past year. At our virtual event you’ll be able to connect with your peers, all while participating in enlightening discussions and hearing from industry experts and insiders. The Utah Digital Government Summit is a wonderful chance to speak with others who share the same interests and challenges as you. I’m looking forward to it, and I hope we’ll see you there!” – Alan Fuller, CIO, State of Utah

We invite you and your team to join us for a complimentary day of professional development and networking that will provide an exclusive opportunity to learn and share best practices, spur innovation, and hear current trends that are shaping state and local government today and in the months and years ahead.

Submit your nominations for the 2021 Best of Utah Awards here

The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The deadline for Best of Utah Awards submissions is April 20. 

Post Updated: March 24, 2021
Posted On: March 24, 2021

Enterprise Teleworking Tools

You asked, we listened. We have updated our Enterprise Teleworking Tools page for the next round of training opportunities you wanted to learn more about! The webinars will go over how to use the Send for Signature tool within Acrobat and using eSign Web Forms to offer electronic signing to our citizens. 
While you’re there, be sure to check out some of the other sessions for our catalog being offered such as: 
  • Enhancing your usage of Lucidchart by incorporating Lucidspark, truly taking your digital whiteboarding experience to the next level. 
  • Using Zoom Webinars and giving you more control, avoiding “cat filters” being mistakenly used by your audience. (Just in case you want to avoid being an internet sensation, check Zoom’s suggestion to remove that filter)
Post Updated: March 23, 2021
Posted On: March 23, 2021

New CIO Alan Fuller

Gov. Spencer Cox named Alan Fuller as the new chief information officer for the Utah Department of Technology Services. This position requires confirmation by the Utah State Senate.

“Alan will bring a spirit of innovation and superior management skills to the state’s technology team,” Gov. Cox said. “His knowledge and experience as a tech executive will lead DTS into a new era of user-focused platforms for the public and high-level technology services for our valued state employees. I’m thrilled to have him join the team.”

Since 2014, Fuller has been senior director of business intelligence for Oracle Application Labs, where he led in the design and development of Oracle’s global corporate data warehouse. He manages a multi-national development team with employees in five countries and has coordinated a large portfolio of projects using agile development methodologies. In addition to working for Oracle Corporation and Siebel Systems, Fuller has worked at the National Association of Securities Dealers, Evergreen International Airlines and IBM.

A resident of Lehi, Fuller has a bachelor’s degree in economics from Brigham Young University and an MBA from the Wharton School at the University of Pennsylvania.

Post Updated: March 4, 2021
Posted On: March 3, 2021

Read More

February 2021

Recent Legislative Appropriations Presentation

DTS had the opportunity to present to the Infrastructure and General Government Appropriations Subcommittee on January 28. John Angus, Dan Frei, and Phil Bates presented department goals, performance measures, projects, and funding requests. You can view the presentation here

Post Updated: February 17, 2021
Posted On: February 17, 2021

Cost Savings Report

The internal auditors at the Department of Technology Services were asked to examine the department’s cost savings in FY2019 and FY2020. DTS has been able to achieve $5.9 million in costs savings to the state during the past two years. Details are highlighted in the report here. 



Post Updated: February 17, 2021
Posted On: February 17, 2021

Essential Teleworking Tools

Having the flexibility to work outside of the office has never been more important. In today’s climate, the ability to telework is crucial to maintaining a balanced home and work life. Technology allows us to achieve that balance without compromising on having access to the tools previously only found in the office. The Department of Technology Services now offers our State employees some extremely productive tools to continue their hard work, wherever they are.

Check out the new Essential Teleworking Tools Spark Page. This page will be updated periodically with upcoming training opportunities that employees can attend to learn more about the software that they have access to, as well as ways to inquire about software they might find useful.

Post Updated: February 17, 2021
Posted On: February 17, 2021

February 2021 eSign Newsletter

eSign for the State of Utah recently turned a year old, and we are excited to share that over the past year we have seen amazing adoption from our agencies across the state. This has resulted in over 100,000 documents processed among thousands of active users. What’s just as impressive is that employees have seen an average turnaround time of less than a day for documents to be completed.

…And we are just getting started. Click on the link below to read a couple of updates regarding our eSign service from our February Newsletter.

Post Updated: February 17, 2021
Posted On: February 17, 2021

DTS Strategic Plan Performance Measures Dashboard

As part of the DTS Strategic Plan, we have identified several performance measures to identify success in meeting our goals. You can see the latest information on the dashboard here

Post Updated: February 17, 2021
Posted On: February 17, 2021

New DTS Billing Dashboard

DTS Billing is excited to announce the new Interactive Billing Dashboard available on the “My Bill” section.
The DTS Billing Dashboard is a more interactive way to view your DTS charges that should allow you to visualize your data in a more fluid manner. Attached are instructions on how to navigate the Interactive Dashboard.
The Legacy DTS Agency Bill is still available for your viewing. We have also added filtering features to the Account Level and Detail reports which you can also see explained in the attached instructions. 
Post Updated: February 17, 2021
Posted On: February 17, 2021

Lucid Chart and Spark for State Employees

We’re excited to introduce Lucidchart, a diagramming solution, and Lucidspark, a virtual whiteboarding solution, two of DTS’s newest statewide offerings. These tools make it easier to brainstorm and collaborate on ideas, whether your team is together in person or remote!

Over the next few weeks, DTS will be rolling out access to these powerful tools through your Google Apps waffle, which is tied to your State of Utah Google Account. 

Lastly, we have scheduled training with our experts from Lucid, that we’d like to invite you to. To get the details of the training, simply click on our State of Utah’s Essential Teleworking Tools Spark page and scroll over to the list of upcoming training sessions.

While you’re on the page, be sure to check out some of our other enterprise tools that will make teleworking that much better!
Post Updated: February 17, 2021
Posted On: February 17, 2021

Read More

January 2021

2021 Security Awareness Training

The 2021 Security Awareness Training will be available soon for employees. All executive branch state employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the state’s information assets is user awareness and training. As an authorized user of the state’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the state’s data. Part of that obligation is completing the required annual security awareness training. When the training is available, you will be able to access it here. If you need assistance, please go to and click the ‘Get Help’ icon for support.

Post Updated: January 21, 2021
Posted On: January 21, 2021

New Interactive Billing Dashboard

DTS Billing is excited to announce the new Interactive Billing Dashboard available on the “My Bill” section. 
The DTS Billing Dashboard is a more interactive way to view your DTS charges that should allow you to visualize your data in a more fluid manner. 
The Legacy DTS Agency Bill is still available for your viewing. We have also added filtering features to the Account Level & Detail reports which you can also see explained in the attached instructions. 
Post Updated: January 21, 2021
Posted On: January 21, 2021

Governor Cox FY2022 Budget Recommendations

Governor Cox recently released the FY2022 budget recommendations. See it here. A few things that impact DTS:

– We will continue to telework into the future, and will continue to support state agencies and employees in rural Utah. See the Executive Orders in the press release link above. 
– Up to a 3% salary increase for employees, and an increase to cover health benefits
– 3 more weeks of parental leave for employees (6 weeks total for all parents)
– Targeted salary increases: 1% for IT Analyst III and 1.2% for TSS II (this is in addition to the 3%)
– No data center move funding
– Most of the agency IT project requests were funded
This budget will now go to the Legislature for their approval and additions/changes. We should have the final budget at the end of the session on March 5. 
Post Updated: January 21, 2021
Posted On: January 21, 2021

2021 Legislative Session

The 2021 Legislative Session started on Tuesday, January 19. DTS is watching a few bills closely. You can see all the bills here.

DTS will be presenting to the Infrastructure and General Government Appropriations Subcommittee during the first two weeks of the session. We will have the opportunity to present our proposed rates and budget.

  • HB0006 IGG Base Budget
  • HB0008 State Agency and Higher Education Compensation Appropriations
  • SB0008 State Agency Fees and ISF Rate Authorization and Appropriations

In addition, Representative Brooks currently has a bill file opened to rename the Automated Geographic Reference Center. The new name, Utah Geospatial Resource Center, brings the name up to date with modern terms and ideas.

– More people are understanding the importance of data, and can appreciate Geospatial data as location based data.
– The division is a Resource center that provides raw data, web services, contract work, and also advises others on implementing GIS.
– The new name is much more descriptive of what the division does, and is more recognizable by people not familiar with GIS to recognize the division offers another type of data (geospatial).
As the division prepares for the next four years and beyond, the new name better reflects the services offered by the division.
During the legislative session, DTS will be requiring all employees that physically enter the Capitol building or directly interact with elected officials to have a weekly COVID test. If you fall in this category, you must provide a negative result on a weekly basis.
If you must be in the SOB during the session, and will not be entering the Capitol or interacting with elected officials, please be sure to wear a mask, follow social distance guidelines, and stay home if you are sick.
Thank you for your cooperation.
Post Updated: January 21, 2021
Posted On: January 21, 2021

New ‘Order It’ Feature on DTS Site

We have a new page on the DTS site that will help with ordering of IT products. Agencies can now quickly and easily order IT products. You can see it here. 

Post Updated: January 20, 2021
Posted On: January 20, 2021

Utah Digital Government Summit is Coming Soon

Save the date for the Utah Digital Government Summit on May 20. The event will be virtual again this year, and is free for all government employees. More information will be coming soon. 

Post Updated: January 20, 2021
Posted On: January 20, 2021

Horizon View Deprecation

DTS would like to announce that we are retiring the Horizon View virtual desktop product at the end of this fiscal year – June 2021. Horizon will be replaced by a new DTS product – Desktop as a Service (DaaS).
If your agency is currently using Horizon you can contact Sean Loth or John Barrett to begin planning your migration over to DaaS. The new product is available in multiple flavors to cover a wide range of use-cases, including telework. DaaS is strongly suited to support rural workers.
Below is an information matrix which outlines the differences in flavors, as well as a comprehensive list of current Horizon customers.
We will keep you updated and reminded as we approach the deadline on Horizon. An official Technical Bulletin will be available soon. Thank you for your attention to this matter.
Post Updated: January 19, 2021
Posted On: January 19, 2021

Read More

December 2020

DTS Network and Service Organizations

We are making some organizational changes within DTS to provide innovative ideas and solutions that enable the agencies to conduct business.

We are excited to announce that Kevin Lopez has accepted the position of Director for the Network organization. Kevin will join DTS later this month. The newly formed Network team will not only combine the network products and voice products, but will also combine the operations and engineering teams into one organization.

We are also working on defining the new Service organization, which includes the following functions:

– Business Intelligence

– Developer Pool

– Header, Website, and Design

– Salesforce and DBA

– UtahID

– Other Enterprise Tools

These changes will bring efficiencies by organizing teams by product instead of geographic location to provide focus, accountability, and collaboration. We will be working in the coming weeks to formalize the teams and clarify responsibilities. 


Post Updated: December 17, 2020
Posted On: December 17, 2020

2021-2024 Strategic Plan

The 2021–2024 Strategic Plan for the Department of Technology Services (DTS) provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community. The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how its objectives align with the strategic goals outlined in this plan. 

Technology enables agencies to perform more efficiently in fulfilling citizens’ needs, and it will continue to act as a vehicle for innovative solutions. DTS must ensure that IT initiatives align with agency priorities, both now and in the future. To meet the needs of the mobile citizenry, DTS and agencies must work together to adapt planning and governance processes to the world of 24/7 access to government. DTS must also ensure that cost-effective, efficient information and communication systems and resources are being used by agencies to reduce data, hardware, and software redundancy (Utah Code 63F-1-104).

Utah Code 63F-1-203 explicitly requires that the chief information officer (CIO) prepare an executive branch strategic plan that addresses the:

  • interchange of information related to information technology between executive branch agencies,
  • coordination between executive branch agencies in the development and maintenance of IT and systems,
  • protection of the privacy of individuals who use state systems, 
  • priorities for the development and implementation of IT, and
  • maximizing the use of existing state IT resources.

In accordance with the requirements of Utah Code this document has been prepared in order to present the core strategic goals for 2021 to 2024. These goals are meant to support state agency business objectives, support the governor’s goals, support the overall goals of DTS, and help define metrics by which DTS can measure progress. The State of Utah is well poised to meet the goals in this plan. 

Post Updated: December 17, 2020
Posted On: December 16, 2020

Happy Holidays!

Post Updated: December 16, 2020
Posted On: December 16, 2020

Veterans Cemetery Project

The Utah Department of Veterans & Military Affairs faced the loss of a federal support contract for a kiosk physically located at the Veterans Cemetery just north of Camp Williams. The kiosk allowed cemetery visitors to enter the name of an interred veteran and be shown a map of where his or her burial site could be located. 
The VMA approached the DTS Salesforce team about not only replacing the kiosk functionality, but taking a holistic approach to the entire workflow from being contacted by funeral home directors requesting a plot all the way to coordinating with the ground crew to ensure the ground and area were prepped for memorial services. 
The DTS Salesforce team did business analysis, project management, development, application testing, and staff training as part of this project. The new application has replaced a physical ledger and 3×5 cards and automated the submission of reports to external entities. The physical kiosk is still functional, but a mobile-friendly webpage (with a QR code on site) can be utilized that integrates with Google Maps. The application displays relevant information about the veteran, and then guides the patron either to the section of the cemetery or all the way to the burial marker depending on what data is available. 
Jim Bedingfield, the State VMA product owner, commented that this has been the best project he’s been involved in, whether DTS or private sector, in his 8 years with the state. He lauded the expertise and creativity of the DTS team.

When demonstrating the application to our federal counterparts at the Veterans Administration, they commented not only how impressed they were with the deliverables but also mentioned that they were a little embarrassed that as the federal side, they are supposed to be out in front. But here in Utah, we’re leading the way in modernizing veterans cemetery management. 

The agency intends to enhance the application in the future adding an eCommerce portion allowing funeral directors to request a plot and pay for that plot via the website, and also more robust integration with the Utah Veterans Information System application which serves as a veteran record document repository. 
Post Updated: December 15, 2020
Posted On: December 15, 2020

New DTS Edge Organization

We are taking steps to form a new Edge team that will manage endpoint devices including desktops, laptops, and IoT devices. John Barrett has accepted the position of Director to lead the team. This organization change will bring efficiencies by organizing teams by product to provide focus, accountability, and collaboration. 


The team will be comprised of the following main areas of focus:

  • Endpoint Compliance and Audit Response

  • Unified Endpoint Management

  • DaaS

  • G-Suite

  • Operating System Environment (Configuration and Deployment)

  • Edge Services (Desktop Support and Service Desk)

  • Service Desk

Post Updated: December 15, 2020
Posted On: December 15, 2020

New Enterprise IT Tools for Agencies

We have some exciting news! DTS and GOMB have worked to make some enterprise IT tools available at no cost to state agencies. 
– Salesforce
– Lucidchart and Lucidspark
– Zoom
You can see the details, including quantity of licenses available for free, for each product here. Please work with your IT Director if you have any questions or specific needs.
Post Updated: December 15, 2020
Posted On: December 15, 2020

National GIS Day

Rep. John Curtis recently declared November 18 as National GIS Day. The resolution “encourages users of GIS technology, educators, students, and innovators to continue to employ GIS to—

(A) learn and explore;

(B) analyze and address societal, environmental, and other challenges; and

(C) drive economic growth for the betterment of the people of the United States and individuals around the world.”

See the full declaration here.

Our own Automated Geographic Reference Center is a key resource to help users throughout the state with GIS. 

Post Updated: December 9, 2020
Posted On: December 9, 2020

Utah’s Geek Bracket Challenge

During 2020, most DTS employees have been working remotely. In an effort to unite employees and do something fun, we created a Geek Bracket Challenge. This innovative app was recently highlighted in StateScoop. Read the full article here

Post Updated: December 9, 2020
Posted On: December 9, 2020

2020 Business Portal Report

The 2020 Business Portal Report is now available here. DTS has created a web portal that allows a person doing business in the state to access, at a single point of entry, all relevant state-collected business data about the person, including information related to: business registration; workers’ compensation; tax liability and payment; and other information collected by the state that the department determines is relevant to a person doing business in the state. You can see the Business Portal at

Version 2.0 of the Utah Business Portal design was completed and fully implemented in August 2020. The portal consists of four major applications: Plan, Start, Manage, and Grow. These sections help guide a business owner through the business life cycle to help the owner achieve success.

Post Updated: November 30, 2020
Posted On: November 30, 2020

Read More

November 2020

Phil Bates Receives 2020 Thomas M. Jarrett State Cybersecurity Leadership Award

NASCIO recently honored Utah CISO Phil Bates as the recipient of the 2020 Thomas M. Jarrett State Cybersecurity Leadership Award. The award honors a state CISO for exceptional accomplishments in their field. 

During his tenure Phil has implemented many programs and initiatives aimed at improving Utah’s cybersecurity posture. Most notably, in 2016, Phil pushed to create the Utah Cyber Center which consolidated state, federal and local resources into a single location, significantly improving coordination between all of these groups. The Utah Cyber Center has played an important role in helping Utah cities and counties respond to several recent ransomware attacks. Phil also oversees a robust state cybersecurity awareness program and is currently working on incorporating additional artificial intelligence into Utah’s cybersecurity activities.

See the full announcement here. Congratulations Phil!

Post Updated: November 16, 2020
Posted On: November 16, 2020

Innovation Fund Projects Approved for FY2021

Each year, DTS has $150,000 to give to agencies via an Innovation Fund. The Technology Advisory Board recently approved two projects to be recipients of the FY2021 funds:

Enforcement Waterlink Module – $50,000

Adding an Enforcement Module in the existing Waterlink database will enable the Division of Drinking Water (DDW) to track the lifecycle of enforcement for all public water systems throughout Utah. In the most recent audit by the legislative auditors, it was pointed out by the auditors that DDW’s enforcement program needs to be strengthened and is of priority.  The Enforcement Module will generate tracking of required actions by the regulated public water systems through the tracking of DDW’s informal enforcement actions, legal orders and failure to comply with legal orders. This module provides water system summaries, gives staff the ability to move a water system through formal and informal enforcement, and gives management the ability to see the full picture of water system compliance. This new feature will allow DDW and local health department staff to properly follow up and follow through on actions needed to minimize public health risks and provide an efficient throughput of safe drinking water regulatory requirements.

The innovations provided are in the unique combination of dynamically managing Utah’s Improvement Priority System (R309-400) and better correlating Utah’s enforcement with the federal Enforcement Tracking Tool. The Enforcement Module will represent the first time the state and federal enforcement regulations have been accessible in one application, and used by all who oversee safe drinking water and public health in Utah, including DDW, 13 local health departments, and the US Environmental Protection Agency (EPA).

Agencies Impacted: Utah Department of Environmental Quality, Division of Drinking Water; Utah Department of Health; all Local Health Departments in Utah; US EPA; Utah’s water utilities that provide drinking water to the public

Benefits: The Enforcement Module in Waterlink is a vital tool that will significantly improve DDW’s performance, turnaround time of DDW enforcement actions, public water systems’ responses in addressing violations and deficiencies, and the coordination between local, state and federal levels, In addition, the DDW’s upcoming fee program relies on DDW’s ability to accurately and timely track violations, deficiencies, and associated corrections or resolutions. The Enforcement Module is an integral part of the successful implementation of the DDW fee program.

Proposed Measures:  There are many formal and informal metrics that can be utilized to show improvement:

  1.     Formal Enforcement Measures – Time between failure to comply with a requirement activity and formal Attorney General enforcement, time spent on generating formal enforcement orders, and time spent on Director level decisions for enforcement.
  2.     Informal Enforcement Measures – Time spent by water systems on fixing significant deficiencies after informal notification is a direct correlation between the effectiveness of this new module and the protection of public health.
  3.     Cost – Reduction in staff time for researching EPA and Utah priority scores, and reduction in staff correlation meetings. Fees generated through enforcement tracking.
  4.     DDW Existing Performance Measures – Percentage of population served by approved water systems. Percentage of approved public water systems among regulated public water systems.

Current Performance Measures as Baseline:

  1.     Cost – Fees generated through enforcement tracking.
  2.     DDW Existing Performance Measures – Percentage of population served by approved water systems. Percentage of approved public water systems among regulated public water systems.

Digital Birth Certificate – $100,000

Paper Birth Certificates cause a burden for many organizations including enrollment in public and private k-12 schools, requesting a driver license, signing up for competitive youth sports. If the state of Utah provided authenticatable PDF certificates using Public Private key encryption, the organizations requesting the document could validate that the documents came from the state and had not been altered. 

In 2018, 47,987 students enrolled in Kindergarten.  The enrollment process is time consuming for parents and the school. Parents for each of those students to drive the piece of paper to their future school where someone at the front desk either photocopied it or scanned it to go in their official school record that is required by state policy. Once a copy was made, the certificate was handed back to the parent. 

Travis Hamblin, the Director of Student Services at Jordan School District is responsible for enrollment. He stated that Moving to electronic birth certificates is “hallelujah”. State statute 53g-6-603 and school board rules require schools to keep a copy of the birth certificate. Neither stipulate how it is received and how it is stored, just that is stored for each student. If the state says a digital birth certificate is official, then the schools will listen. 

If electronic records were available, parents could upload certificates to school online tools and stored electronically. 

In 2017, 37% kids age 6-12 (approximately 80k youth) played team sports regularly. 

As an estimate, somewhere between 80,000 and 130,000 paper birth certificates are presented in person to schools and youth sports each year. These processes are not able to be moved online because a paper certificate is the only official document available. If the state provides a digitally signed certificate using public private key infrastructure, it would create opportunities for each of the organizations to improve their processes.

Agencies impacted: initially we would work with the Department of Health, counties, and the local school districts. Later, this could impact almost every agency. The processes developed can be applied to other digital credentials.

Innovation: we will explore the use of UMA (User Managed Access) in conjunction with UtahID. This would be the first use of UMA in Utah State Government.


Post Updated: November 13, 2020
Posted On: November 13, 2020

Utah Receives “A” Grade in Government Technology Survey

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results.

Over the past two years, Utah has aggressively pursued a migration path to cloud computing to increase security and quickly deliver flexible IT services to state agencies and residents. With the increase in state employees working remotely, the Department of Technology Services has worked to ensure secure network connections and an effective support model to be able to support remote workers. Looking ahead, the Utah IT team is seeking to leverage an Artificial Intelligence center of excellence to enable further innovative government services.

State Chief Information Officer, Michael Hussey, has overseen a continuing effort to get the most out of state tax dollars by supporting over 1,400 online services, making it easier for Utah citizens and businesses to interact with government.

Utah is one of only five states in the country to receive an “A” grade in this year’s Digital States Survey. An “A” grade represents states that have demonstrated results in all categories of the study, including data management, policy alignment, adaptive leadership, citizen engagement, and innovation. According to the Center, top states include actions supporting state priorities and policies to improve operations or services, hard- and soft-dollar savings/benefits, progress since the last survey, innovative and citizen-centric services, and effective collaboration.

In addition, Utah earned Digital States Survey Awards in the following categories:
Leadership: IT Strategy consistency and support of the Governor’s priorities and the actions Enterprise IT takes to improve working relationships, planning, policies and coordination with agencies.
Citizen Centric: Mobile and digital services that engage individual citizens/businesses. Solutions may focus on transactions, decision support and other interactions with government groups.
Continuous Innovation: The exploration, testing and appropriate application of Emerging Technologies beyond current operations to improve government services.

The state’s technology operations are managed by the Department of Technology Services under the direction of CIO Hussey.

See the full report here:

Post Updated: November 9, 2020
Posted On: November 9, 2020

Read More

October 2020

October 2020 is Cybersecurity Awareness Month

Governor Herbert has declared October Cybersecurity Awareness Month. Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. This year’s overarching message – Do Your Part. #BeCyberSmart. – focuses on key areas including protecting your part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity. Check out more here. Additional information will be coming throughout the month.
If you haven’t taken the Utah Security Awareness Training yet this year, please do so here
Post Updated: October 19, 2020
Posted On: October 19, 2020

UtahID Multi Factor Authentication

The State Security Council has recommended that state agencies use multi factor authentication on state applications using UtahID for authentication. DTS will be implementing multi-factor authentication on UtahID effective October 31, 2020.

What is Multi-Factor Authentication?

A method in which a user is granted access to a system using multiple factors: something the user knows (password), something the user has (a token or code sent to a different device), or something the user is (biometrics).

Why use Multi-Factor Authentication?

Security is a top priority of the state. Multi-factor authentication adds an additional layer of security to help protect state assets and to also protect individual employee identities. The use of multi-factor authentication makes it more difficult for someone to guess your password.

When is DTS implementing Multi-Factor Authentication (MFA)?

Beginning September 18, 2020, and completed by October 31, 2020.

See more information here. 

Post Updated: October 19, 2020
Posted On: October 19, 2020

2020 Annual Report

View the 2020 DTS Annual Report here. The report provides a summary of accomplishments, projects, initiatives, and awards for the past year. 

Post Updated: October 19, 2020
Posted On: October 19, 2020

Utah Wins Award for Outstanding Achievement in Web Development has once again been selected to receive a WebAward for Outstanding Achievement in Web Development from the national organization, Web Marketing Association. The Utah Department of Technology Services was recognized for and the state’s online digital government services that help Utahns complete important state business.


“Utah has seen record numbers of online government transactions performed this this year,” said David Fletcher, the state’s Chief Technology Officer. “The current circumstances have required us to not only ensure the existing digital services for Utahns perform at a high-level, but also expand the number of transactions that can be processed outside government offices.”


For 23 years, the WebAwards competition has set industry benchmarks for the best online digital experiences. The goal of the WebAwards is to provide a forum to recognize the people and organizations responsible for developing some of the most effective experiences today. Independent expert judges from around the world review digital services in 96 industries. The best are recognized with a WebAward.


“We love to see the state receive recognition like this,” said Brett Stott, General Manager of NIC Utah, the state’s partner in developing digital services partner. “We have always worked hard to provide the very best online services for residents of Utah through our partnership with the state.”


Post Updated: October 19, 2020
Posted On: October 19, 2020

October 2020 Procurement News

This month’s procurement newsletter is now available and will be sent to agency contacts. The newsletter addresses Priority Shipping, Mobichord Successes, and additional information.  Here is a link to the newsletter.  If anyone has any questions about stock availability per sku, it is being updated directly on the service now service catalog but this link has more information that we are using to help with the supply chain management.  

Post Updated: October 19, 2020
Posted On: October 19, 2020

Read More

September 2020

FY2021 IT Plan

The FY2020 IT Plan is now available. You can see it here. In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

Post Updated: September 23, 2020
Posted On: September 10, 2020

Updated Acquisition of Information Technology Administrative Rule

DTS has recently updated Administrative Rule R895-5 Acquisition of Information Technology. You can see it here. The change is in the definition of small technology purchase: 

“Small technology purchases” means a purchase, lease, or rental of hardware, software, and/or technology services that is estimated to be less than $250,000.

The dollar amount was changed from $50,000 to $250,000. This will allow agencies to only complete business cases for purchases of $250,000 or greater.

Post Updated: October 19, 2020
Posted On: September 10, 2020

Master License Agreement Overview

A new Master License Agreement Overview has been published here. A master license agreement (MLA) is an agreement between the State of Utah (i.e., the Department of Technology Services [DTS]) and a software vendor to purchase server and PC desktop software at large discounts. State of Utah executive branch agencies can use this type of agreement to purchase software at a discounted rate. The DTS Purchasing Team submits requests for this software via the DTS purchasing system.

Post Updated: September 10, 2020
Posted On: September 10, 2020

2019 Awards for Excellence

Each year we ask DTS employees to nominate their peers to be recognized for the Governor’s and DTS Awards for Excellence. It’s our chance to recognize some of the great efforts of DTS employees. Here are the winners for this year:

Governor’s Award: DABC Rare High Demand Product Project Team

DABC and DTS worked together to identify a process and write an application allowing interested consumers to enter online “drawings” for rare products sold by DABC. After a certain time, the drawings close, people are selected and notified, the product is sent to the store of their choosing, and the customer shows up at the store to buy the product. To coordinate this effort, DTS and DABC worked together to produce a solution that has met the customer need.

  • Craig Madsen
  • Bri Lifferth 
  • Will Swanepoel 
  • Dave Gailey
  • Donny Ford

DTS Award: Cost Savings Team

This year, in order to help facilitate the DTS one team environment, the nomination is for a cross section of DTS employees that are part of the incredible cost savingsThese employees have put in hard work to save the State millions which then saves State Agencies and ultimately the taxpayer, over $10 million in new savings.

  • Darrus McBride
  • Sam Albernoz
  • Phil Bates
  • Kent Godfrey
  • LarsenLaura 
  • Jon Behrmann
  • Todd Barry
  • Brett Shaw
  • Corona Ngatuvai

DTS Award: Cloud Architecture Team

Each of the team members are technical leads in their respective disciplines but in order to execute the shared vision of designing and implementing a cloud architecture that can serve a wide array of needs, be repeatable, scaleable and supportable they all stepped up to the challenge of being leaders in our organization. They broke through perceived and real barriers within DTS to work collectively on not only cloud architecture solutions but work processes that incorporate each group’s needs and perspectives whether hosting, networking or software development.

  • Justin Rasmussen
  • Keaton Walker
  • Jonathan Foster
  • Robert Ryan 
  • Doug Burgin
  • Austin VanDyke
  • Casey Wardle
  • Austin Haws
  • Joseph Sharp
  • Jeff Bartholomew
  • Randy Spainhower
  • Mike Tyrell
  • Sean McMillan

DTS Award: DWS Unemployment Insurance Imaging System

In 2019 the Department of Technology Services (DTS), working in conjunction with the Department of Workforce Services (DWS), modernized their imaging system for the Unemployment Insurance Division (UI). This 6-month project (designed and developed 100% in-house) greatly improves efficiencies and productivity by automating the delivery of images to the Unemployment Insurance tax system (CATS) and the Unemployment Insurance benefits system (CUBS).

  • Wes Miles
  • Martha Borden
  • Robert Love
  • Bret Baker
  • Brandon Woolsey


Post Updated: September 10, 2020
Posted On: September 10, 2020

Submit Applications for the Innovation Fund

In accordance with UCA 63F-4, the Department of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2021 for innovation projects. 

See more information here. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

DTS Rate Committee Meeting is September 21

The DTS Rate Committee is meeting September 21 at 2:00pm. You can see more information here. DTS will present the proposed FY2022 rates for the committee’s discussion and approval. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

Updated High Speed Laser Print Product Description

DTS has recently updated the High Speed Laser Print Product Description. You can see it here. DTS Printing Services provides high-volume network and mainframe laser printing in black and white print. Printing requests may be made through the Web any time, day or night, as long as the customer has an established account.

Post Updated: September 10, 2020
Posted On: September 10, 2020

NASCIO Annual Conference

Registration is live for the 2020 NASCIO Annual Conference. Click here to get to the registration page or visit and the link to registration is on the home page. Registration is free for state employees. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

Read More

July 2020

June 2020 eSign News

We’re excited to inform you that we just reached over 10,000 eSign transactions for the month of June alone! Thank you for continuing to do your part in adopting electronic signatures and digital transformation.
This month’s newsletter has a big update on our website covering our new video library. Check it out by clicking on the link below.
Post Updated: July 8, 2020
Posted On: July 8, 2020

Virtual Utah Digital Government Summit is September 10-11

The 2020 Utah Digital Government Summit will be held virtually this year on September 10-11. Registration is open now. You can see the details here. The event is free to all government employees. 

“The Utah Digital Government Summit has always been a great opportunity for us to collaborate and learn about IT best practices throughout government in Utah. We want to continue the tradition this year but in a fun virtual environment. I hope you can join us to see each other virtually and discuss the even more important role IT is playing in enabling government success during this difficult year.”

-Mike Hussey, Chief Information Officer, State of Utah

Post Updated: July 8, 2020
Posted On: July 8, 2020

DTS Rate Committee Meeting July 7

DTS held a public Rate Committee meeting on July 7. DTS had the opportunity to present ideas for potential rate changes. The Committee did not receive a full rate proposal during the meeting, but provided feedback on further direction for DTS. You can see the presentation here.

Post Updated: July 8, 2020
Posted On: June 18, 2020

Read More