New UtahID is coming for Public
The new UtahID for external public users will go live in March. This will not be tied to applications, but will be visible to individuals if they go to mylogin.utah.gov. Most people will see the new look and feel if they are updating their UtahID profile information or creating a new profile. Users will continue to see the old login screen when logging into applications. If you have any questions or need help, please contact us at dts.utah.gov.
A new DTS website is coming soon!
A new DTS website is coming at the end of March! The new site design follows the standard design system, and will match the style of the Department of Government Operations sites. DTS will have two sites:
- dts.utah.gov provides information for the public
- employees.utah.gov provides information for all state employees
We will no longer have a DTS employee-focused website (previously secure.dts.utah.gov). Policies, procedures, and other DTS employee information will now be available in the new IT Service Portal (services.dts.utah.gov).
The new site will be easier to navigate, making it easier to get information in one place.
Utah.gov Web Address Naming Conventions
DTS recently published a new utah.gov web address naming conventions standard. See more information here.
In accordance with Utah Code 63D-2-105, all government entities shall use an authorized top level domain (i.e., *.gov, *.edu, *.mil) for their web/internet presence by December 31, 2024. This transition allows entities to follow a standardized naming convention that highlights the city or county name while recognizing their ties to the State of Utah.
- Requests for registering for domains with the State of Utah can be done online at https://cybercenter.utah.gov/Requests/.
- A member of the CIO’s staff will respond with further instructions within three business days.
- Additional services can be requested following instructions in the related services or product description.
Capnet Rebrand – June 2024
The Division of Technology Services (DTS) is updating the state wireless network infrastructure and will change the name of the “CapNet” guest wi-fi network to “Utah Guest”. This change will enhance the customer experience, by significantly improving the visibility and identification of our filtered state guest wi-fi network.
We will add a notification banner to the acceptance page on Tuesday March 5, 2024, to let those using the wireless network know that the change will be coming in June.
We will update CapNet to Utah Guest on Tuesday June 4, 2024 from 9 PM – 12 AM. Anyone on CapNet during this time will be disconnected. To connect to the Utah Guest network after the upgrade is complete, your device will need to identify the new Utah Guest wi-fi network and accept the terms on the acceptance web page that pops up to continue to the internet.
If you have any questions or need help, contact DTS at services.dts.utah.gov or 800-678-3440.
Genesys Cloud Contact Center
DTS offers state agencies a centralized call center management system that assists with call-center activities to connect citizens with state services. We are modernizing and transforming the current contact center system, and moving it to a cloud based platform. The contract has been signed and is in effect as of February 1.
We must complete the migration in the next 18 month period to avoid having current systems run beyond the end of support dates announced by the vendor.
Key objectives of the project include:
- Remove and simplify maintenance of aging hardware in our data center as this is now managed by the Genesys Cloud infrastructure that will reside in a FedRamp certified AWS GovCloud environment.
- Enhance productivity by having new Cloud features rolled out automatically
- Increase accessibility for employees by supporting a WebRTC softphone that is included in the Cloud product. Users will no longer need to use Cisco Jabber Softphones
- Enabling new Workforce Engagement Management software closely integrated with the Genesy Cloud licensing along with
- Adding Customer Experience features including AI generated services