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June 2022

2022-2025 DTS Strategic Plan

The 2022–2025 DTS Strategic Plan is available here. The plan provides strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization, and direction to the state’s technology community. The plan presents technology trends that DTS leadership has identified as relevant and describes how these trends will affect the direction for IT management throughout the state. 

 
There are four main areas of focus identified in the plan:
1. Streamline and Modernize State Government
2. Enhance Security, Privacy, and Compliance
3. Foster a Culture of Planning
4. Promote Equity and Opportunity in the Workplace
 
Post Updated: June 29, 2022
Posted On: June 29, 2022

Security+ Training for State Agencies

To support security and privacy maturity efforts and better prepare government entities for current and future cybersecurity requirements, the State of Utah Chief Information Security Officer and Government Operations Privacy Officer will be providing state agencies, counties and cities the opportunity to have at least one individual complete the CompTIA Security+ training and certification.
 
Each state agency is invited to register a single participant for the training, with some larger agencies being authorized to register more than one. Please contact Phil Bates or myself directly to request and receive authorization to have more than one participant attend.
 
Each participant will receive 5 full days of in-person instructor-led training, digital study materials, sample tests and exam vouchers. This training and certification will ensure your agency has someone employed with the knowledge, skills and abilities to manage and mitigate cybersecurity risks with a specific emphasis on practical and hands-on ability to identify and address security threats, attacks and vulnerabilities.

Post Updated: June 28, 2022
Posted On: June 28, 2022

FY2023 Rates go into effect on July 1

The FY2023 DTS rates will be effective July 1. See the full list here. Agencies can expect to see the new rates on the July bill. Please reach out to DTS Billing at dtsbilling@utah.gov if you have any questions. 

Post Updated: June 28, 2022
Posted On: June 28, 2022

FY2023 IT Plan is Now Available

The Information Technology Plan is an overview of the agency IT project detail for the current year. DTS utilizes the IT Plan data to identify potential multi-agency use, necessary IT services needed for successful completion of the projects, and a cost breakdown for each project.

In accordance with UCA 63A-16-203, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan is the list of IT projects for the upcoming year, which helps DTS plan resources based on agency needs. DTS analyzes the projects in the plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the state’s overall IT strategy and potential areas for coordination among agencies. 

You can see the full plan here. 

Post Updated: June 28, 2022
Posted On: June 28, 2022

Controlled Substance Database Migrated to the Cloud

The Controlled Substance Database (CSD) at the Department of Commerce was successfully moved from on premises servers to cloud servers hosted by AWS. Moving to AWS provides flexibility and redundancy that was not possible in an on prem environment, provides a roadmap for future improvements, and meets “cloud first” initiatives. This migration is the culmination of roughly a year’s worth of hard work, and represents a major achievement for many teams within both DTS and Commerce.
 
HUGE THANKS to the following individuals without whom this project would not have been completed: 
  • DTS CSD Support Team: Byron Bills and Brian Masteller
  • Commerce CSD Team: Jeff Henrie, Connie Kitchens, Phil Brewster, and Amy Callaway
  • DTS Cloud Team: Justin Newkirk and Donny Ford
  • DTS Database Team: Robert Smith
  • DTS Shared Hosting: Stuart Roundy
  • DTS Networking Team: Jamie Moreno
  • DTS Security Team: Ken Wheeler
  • NIC/Tyler Team: Souriya Sengsouvanna, Madison Holmes, Brian Wood, Ryan Ireland
  • AWS Utah Team: Raj Anumula, Bruce Larsen, Gana Chandrasekaran, and Ken Allen
Thank you all for your hard work, your patience, and your commitment to seeing this massive project through to fruition! On behalf of the DTS Commerce team, THANK YOU! We’ve enjoyed working with you. 
Post Updated: June 7, 2022
Posted On: June 7, 2022

Google Chrome Issue

Google recently updated its Chrome browser, introducing profile separation.

 

This update prevents inadvertent sharing of personal data with work accounts to make a clear distinction between work and personal items. This prevents personal bookmarks, history, and passwords from being synced into your @utah.gov account, and vice-versa.

 

If you use the Google Chrome browser, you will need to take the following action when you see the prompt below:

1. Select the checkbox to “Keep local browsing data (bookmarks, passwords, history, etc.)” and click “Continue”

2. Click your Chrome Profile icon (your profile picture) in the top right side of your browser and select “Turn on sync…”

3. In the new “Turn on sync?” window select “Yes, I’m in”

Please see this document for additional information if needed.


If you have already clicked through the dialog box and appear to have lost bookmarks, history, etc., you can contact the DTS Helpdesk or submit a ticket for help resyncing your data.

Thank you for your patience and continued support.
Post Updated: June 9, 2022
Posted On: June 7, 2022

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May 2022

New Department of Government Operations, and DTS, Websites Coming Soon

Now that we have been a part of the new Department of Government Operations for a full year, we will be working together as a department to create new websites. This means DTS will be getting a new website. We will be working with a consultant in the coming months to help organize and design the new site. We are excited to find new and better ways to provide information to DTS employees, our customers, and all of our stakeholders. More information will be coming soon. 

Post Updated: May 25, 2022
Posted On: May 25, 2022

Data Privacy Management Program

All state agencies have a requirement to protect the constitutional right of privacy in relation to personal data gathered by government entities. To support state agency privacy maturity efforts and better prepare agencies for future privacy practice assessments, the Department of Government Operations Privacy Officer will be providing all state agencies the opportunity to have at least one individual trained and certified as a Certified Information Privacy Manager through the International Association of Privacy Professionals.

Each participant will receive two full days of instructor-led training, textbooks, participants guides, sample test questions and exam vouchers. This training and certification will ensure your agency
has someone with the knowledge, skills and abilities that knows:
● How to create an agency privacy vision
● How to structure the agency privacy team
● How to develop and implement an agency privacy program framework
● How to communicate to agency stakeholders
● How to measure privacy performance
● The privacy program operational life cycle

Every State Agency is being asked to:
● Designate one or more people as privacy officers,
● Have at least one individual attend the training, and
● Have at least one individual obtain CIPM certification.

Agencies that complete the above three actions will be better prepared to implement and their agency privacy programs and will be included in the required annual Judiciary Interim
Committee privacy report as having met minimum expectations for privacy practices related to designating individuals with privacy roles and responsibilities within your agency.

The first training session is scheduled for June 21-22, 2022 from 8:00 AM to 5:00 PM.

Send any questions or comments to: Christopher Bramwell, DGO, Government Operations Privacy Officer

Post Updated: May 25, 2022
Posted On: May 25, 2022

New Integrated View for Gmail on July 1

On July 1, 2022 Google will alter the view in Gmail to integrate in one place:  Email, Chat, Spaces, and Meet.

Mail, Chat, Spaces, and Meet will be anchored to the left side beginning July 1. Until then you can keep your current view or try the new view.

Opt in to the new view

Important: To use the new view, you must turn on Chat in Gmail and set Chat to the left-hand panel. Learn how to turn on Chat in Gmail.

  1. At the top right in Gmail, click the Settings gear symbol.
  2. Under “Quick settings,” click “Try out the new Gmail view”.
  3. In the new window, click “Reload”.

Remember:  to try the new view you must turn on Chat in Gmail and set Chat to the left hand panel.

Learn about the new integrated Gmail layout (video and pictures of new layout): https://support.google.com/mail/answer/11555490?hl=en

Post Updated: May 24, 2022
Posted On: May 24, 2022

Lucid Training on Org Charts

Lucid is offering training on Org Charts for state employees. You can see more about Lucid here, and access the training directly here.

About this course

Use your org charts to visually communicate important information to specific audiences. Add details to help a new employee understand company structure, rearrange current structures to imagine future-state possibilities, or build from scratch to see the set up of your own team!   Throughout this course, you can expect to learn:

  • How to use colors and lines to visually communicate hierarchy and reporting structures.
  • How to add important employee information to your org chart, including pictures!
  • How to build your own org chart using the shape library, or by importing employee data from an existing spreadsheet.
Post Updated: May 10, 2022
Posted On: May 10, 2022

New Billing Dashboard and Reports

We are excited to announce the DTS Agency Billing Dashboard & Reports have been added to Domo!

Our new reports will have graphical views and reports which you can drill down to see the details on the same page. Our new reports offer greatly enhanced speed, filtering capabilities, and improved customizability.  

Please activate your account first by going to http://utah-gov.domo.com/, then you will be able to use the link on https://dts.utah.gov/ “My Bill” section.

 

We will keep the Cognos reports available for the next couple of months. You can access them by going to “DTS Billing Dashboard & Reports” or “Agency Bill” on https://dts.utah.gov/ “My Bill” section.

Post Updated: May 10, 2022
Posted On: May 10, 2022

Data Center Exit Project – May Update

We are heading down the home stretch on the data center exit project. This is the top priority for DTS and we are making steady improvements every day, including some major accomplishments over the past few weeks. 

We successfully migrated the state phone system and call centers, the mainframe, the print center, the automated firewall system, the application load balancer, and the majority of state building network connections to the Taylorsville data center. 

We continue to move production and database servers, which house all state systems and applications, to Taylorsville. We have successfully moved 415 servers to date. We will continue to move the remainder by the end of the month. We do not anticipate any down time or impact to the applications during these migrations. 

We have completed approximately 76% of the server and system migrations as part of the data center exit. The Department of Natural Resources has completed 98% of server moves, and the Governor’s Office has completed 96% of server moves.

Important Next Step: On May 21 at 5:00 a.m., we will be migrating the state internet connection from the Salt Lake data center to the Taylorsville data center. We have worked to minimize the impact, but there will be outages to the state internet connection. Applications, computers connecting to the internet, state websites, phones, call centers, and anything else connecting to the state internet will be down for a short time. We estimate the internet outage to last approximately 10 minutes.

You can see the current project status, progress, and timeline at https://dts.utah.gov/data-center-exit-project. Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support. 

Post Updated: May 9, 2022
Posted On: May 9, 2022

Google Workspace Summit is May 4

What: Google Workspace Summit, a digital event for business and IT leaders who are looking to directly connect with Google executives, product experts, and customers to learn about the latest innovations that help secure and unlock team collaboration. 

Join us to:

  • Discover new tools and approaches to help keep hybrid teams collaborating and productive, while boosting employee wellbeing.

  • Get insights from security leaders. Google and the world’s leading security experts share how you can protect your organization by identifying and remediating risks before they turn into damaging incidents.

  • Learn how your organization can use Google Workspace to transform communication and collaboration channels between frontline workers and corporate teams.

When: May 4th

Reserve your spot today and check out our event site for regular updates. If you have any questions, please send us an email at cloudsummitsupport@google.com.

Post Updated: April 25, 2022
Posted On: April 25, 2022

Data Center Exit Project – April Update

We are continuing to move forward with the data center exit project. This is the top priority for DTS and we are making steady improvements every day, including some major accomplishments last week. 

We successfully migrated the network from Salt Lake to Taylorsville over the weekend. This was a big milestone in the Data Center Exit project. We migrated 23 network firewalls from the Salt Lake data center to the Taylorsville data center. Thank you for your patience with outages during the migrations, and your willingness to help us test systems. 

We can now begin to move production servers, which house all state systems and applications, to Taylorsville starting today. We will also begin moving all databases to the Taylorsville facility beginning later in the week. We do not anticipate any down time or impact to the applications during these migrations. 

The effort to move the network locations at the Agency Buildings to point to the Taylorsville data center instead of the Salt Lake data center is continuing successfully. Some building locations will experience an estimated 20 minutes of network downtime during the scheduled move. Your IT Director will notify you of the schedule if your location is impacted by this move. 

We have completed nearly 50% of the server and system migrations as part of the data center exit. Some accomplishments include: 

  • Completing all of the development and test server moves to Taylorsville/Richfield data center
  • Completed all development and test Oracle servers to Richfield data center
  • Highlighting some department successes:  The Department of Human Services completed 71% of server moves, and the Labor Commission has completed 61% of server moves

You can see the current project status, progress, and timeline at https://dts.utah.gov/data-center-exit-project. Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support. 

Post Updated: April 11, 2022
Posted On: April 11, 2022

CISO Phil Bates Names Top Doer, Dreamer, and Driver

DTS Chief Information Security Officer Phil Bates has names one of the Top 25 Doers, Dreamers, and Drivers by Government Technology. See the full article here. Congratulations Phil! 

Post Updated: April 4, 2022
Posted On: April 4, 2022

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March 2022

2022 Legislative Session Wrap-Up

The 2022 Legislative Session was an exciting time for DTS. Many great bills were passed and funded that impact DTS and employees. You can see the full tracking sheet here

  • DTS and state agencies received a lot of funding for IT projects. This is an exciting time! We will be working on implementing a new HCM/Payroll system, a Citizen Portal, a CCJJ data integration system, and many new systems for DHHS. 
  • The state will be observing a new holiday, Juneteenth. State employees will get this day off as a paid holiday beginning this year. The observance will always be on a Monday, so it will be on June 20th this year.
  • Employees will receive a 3.5% salary increase. We are working on the details of any other targeted increases for certain positions. Stay tuned for more information soon.
  • The state will be transitioning to a pay for performance plan. Watch for more information from DHRM with the changes over the next year.
  • The CIO and CISO will sit on many task forces and committees to help with IT needs such as CCJJ data integration, blockchain, and cybersecurity. 
Post Updated: March 15, 2022
Posted On: March 15, 2022

Multi-Factor Authentication for UtahID

On March 1st, DTS enabled Multi-Factor Authentication on 1,500 existing public user accounts for UtahID. We have added additional language to the Security Code screen to help give them context as to why they are now seeing this additional screen.
Here is some additional information regarding this change:
  • Employees may see this screen if they have to use SMS or email for MFA
  • Existing public users that do not have MFA turned on for their UtahID accounts will not see this screen.
  • New public user accounts that are created will see this information since MFA is turned on for all new public user accounts
Post Updated: March 15, 2022
Posted On: March 15, 2022

New DTS Technical Bulletin: Microsoft Office Perpetual Purchases Discontinued

Effective immediately, DTS procurement services will no longer offer perpetual versions of Microsoft Office on the DTS catalog. Executive branch agencies are expected to purchase Microsoft Office365 user-based subscriptions to fulfill their Office software needs. All Microsoft perpetual items in the ServiceNow software catalog will be removed and only the Office365 version will remain.

DTS will be coordinating with agencies to remove all unsupported versions of Microsoft Office from state owned devices.

In the event a device-based version of Microsoft Office is required for a business process, rather than a user-based subscription, an email must be sent to dtssam@utah.gov with a justification as to why this is needed. . If an individual needs to maintain the current unsupported license (i.e. MS 2010), an exception request must be submitted to DTS enterprise security using the DTS Form 525 Security Risk Acceptance Request (select ‘Vulnerability Risk Acceptance’). Please note that device-based licensing will require documented justification to meet the standard for approval.

Switching to a subscription-based licensing model reduces:

  • Time spent by agency personnel in finding and tracking Office licenses
  • Security vulnerabilities associated with software going end of life (EOL)
  • Compliance/audit findings

 

Office Version Can I still purchase? Allowed on the State Network? Supported by DTS? Microsoft Extended Support End Date
Office XP No No No July 12, 2011
Office 2003 No No No April 8, 2014
Office 2007 No No No October 10, 2017
Office 2010 No No No October 13, 2020
Office 2013 No Yes Yes April 11, 2023
Office 2016 No Yes Yes October 14, 2025
Office 2019 No Yes Yes October 14, 2025
Office 2021 With Approved Use Case Yes Yes TBD
Office 365 Yes Yes Yes Never
Note: DTS will support existing MS Office installations until they reach end of life. Once software reaches end of life it is no longer allowed on the State network. Agencies must update to 365 or have an approved use case for a perpetual purchase.

Please contact your agency’s IT Director if you have any questions.

 

 
Post Updated: March 15, 2022
Posted On: March 15, 2022

Data Center Exit Project – March 2022

We are continuing to move forward with the data center exit project. This is the top priority for DTS and we are making steady improvements every day. 

The plan calls for moving development and test servers to the Taylorsville Data Center starting on Monday, March 14.  Then we plan to move production servers to Taylorsville Data Center starting on April 11. 

We have completed approximately 37% of the server and system migrations as part of the data center exit. Some accomplishments include: 

  • DABC is 80% complete. The agency has migrated 21 of 26 servers. 
  • The Tax Commission is 76% complete, with 87 of 114 servers migrated.
  • The Taylorsville Data Center is now operational; it is ready for the server migrations (we still have a power upgrade and network migration happening before April 8th).
  • We have migrated nearly all of the hardware in the Richfield data center to new equipment. This includes development, test, and production servers. 
  • We have migrated nearly all of the Oracle development and test databases to new equipment. This migration included a significant security upgrade.
  • We are migrating to a more robust firewall; 29 of the 36 individual firewall migrations have been completed so far.

You can see the current project status, progress, and timeline at https://dts.utah.gov/data-center-exit-project. Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support. 

Post Updated: March 10, 2022
Posted On: March 10, 2022

Utah Internet Speed Test Campaign

The Utah Broadband Center, powered by the Governor’s Office of Economic Opportunity, is launching the Utah Internet Speed Test Campaign. It’s a statewide effort for Utahns to report their internet speed at home, work, or wherever they connect to broadband. We encourage state employees to test their internet speed when they are at home.

People with or without internet access are encouraged to participate.

The Speed Test Campaign will help:

  • Reveal areas of Utah that lack high-speed internet connection to homes and businesses
  • Direct funding to provide reliable broadband access throughout the state
  • Discover which households do not have an internet connection and the reasons why

Please help us identify Utah’s areas with the greatest need for internet speed at this URL: speedtest.utah.gov. It only takes 60 seconds.

Post Updated: March 15, 2022
Posted On: March 10, 2022

Microsoft Windows 11: Call for Testers

Effective October 14, 2025 Windows 10 will no longer be supported by Microsoft or DTS. After this date, Windows 11 will become the only supported Microsoft operating system. DTS will continue to support Windows 10 until October 13, 2025.

As of April 1, 2022, any new orders placed for PCs will arrive from our vendors with Windows 11 preinstalled.

DTS has performed initial testing of Windows 11 over the course of several months and has not identified any compatibility issues. We are now requesting agencies to provide test groups to begin testing Windows 11.

We are also working to identify existing PCs that meet the requirements for upgrading, and will release a report in the coming months identifying how many machines in each agency qualify for the upgrade. Currently, machines that meet the requirements for upgrading do not have a cost associated with upgrading. 

Participate in Testing

DTS Agency IT Directors will work with the agencies and the DTS Edge Technology teams to identify users or groups of users to participate in the testing.

Participation Requirements

Anyone participating in Windows 11 testing will need to accept the following stipulations.

  • Existing PCs must meet the hardware requirements to run Windows 11.
  • Participants agree to be surveyed by DTS and will provide feedback on their experience.
  • Participants agree to report issues with Windows 11 via a ticket if experienced.
  • Participants agree to perform adequate testing and begin providing feedback as early as March, 2022.
  • Participants agree to revert back to Windows 10 in the event it is deemed necessary.
  • Participants agree to perform current job functions as part of their testing experience.
  • While not expected, participants should be prepared to adapt in the event compatibility issues are discovered with their daily job functions.

Contacts

Please contact your agency’s IT Director if you have any questions or comments.

Post Updated: March 10, 2022
Posted On: March 10, 2022

IT Director Updates

We have a couple of exciting IT Director announcements. With the formation of the Department of Government Operations, there is a need for an IT Director to be assigned to the new agency. We are pleased to announce that Bri Lifferth has accepted the IT Director position for the Department of Government Operations.
 
We also had an opening for the IT Director position for the Department of Public Safety. We are excited to announce that Chad Thompson has accepted this position. 
 
We know that Bri and Chad are phenomenal IT Directors and will be successful in their new roles with DTS. Please join us in congratulating Bri and Chad. 
Post Updated: February 16, 2022
Posted On: February 16, 2022

Reporting Spam in Gmail

Employees should use the spam reporting option in Gmail for messages that do not appear authentic.

Google Workspace administrators receive alerts on a daily basis for spam and phishing activity reported by users as well as when a user account is suspended due to spamming or other suspicious activity.

Since Google has added features to Gmail that allow users and administrators to manage suspicious message activity, it is not necessary to forward this type of email to spam@utah.gov any longer.  This account will be deprecated on February 11, 2022.

For additional information please click on Mark or unmark Spam in Gmail

Post Updated: February 9, 2022
Posted On: February 9, 2022

New Network Site Request Form

DTS Networking has published a new form for agencies to use when opening a new office location, moving an existing office, or closing a site. This form will help DTS collect the information and notify the proper teams needed to enable the service change for telephones, IoT devices, and other network services. The new “Network Site Request” form can be found here. Additional network information and request forms can be found here

Post Updated: February 9, 2022
Posted On: February 9, 2022

Data Center Exit Project Update – February 2022

We are continuing to move forward with the data center exit project. This is the top priority for DTS and we are making steady improvements every day. 

Due to supply chain constraints, the project timeline has been impacted. The new target completion date is June 1, 2022. We will now be moving all the state servers and applications from February – May. Your IT Director will be coordinating with you on the updated schedule to identify when your specific agency applications, servers, and databases will be moved. 

We have completed approximately 25% of the server and system migrations as part of the data center exit. Some accomplishments include: 

  • The data center facility at the Taylorsville State Office Building (TSOB) is almost complete and operational
  • Equipment has been received and is in place to host agency applications that will be located in TSOB and the Richfield data center
  • Equipment has been received and is in place for Oracle databases located TSOB and Richfield, with 188 individual databases migrated so far
  • Network connectivity has been configured and installed to meet the requirements at the TSOB.  Preparations are under way for the transfer of the complete network from the Capitol data center to the TSOB
  • We are migrating to a more robust firewall; 15 of the individual firewall migrations have been completed so far
  • 200+ servers have been moved to Amazon or Google
  • 200+ servers have been decommissioned

You can see the current project status, progress, and timeline at https://dts.utah.gov/data-center-exit-project. Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support.

Post Updated: February 8, 2022
Posted On: February 8, 2022

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January 2022

DMV Automatic Renewal

On January 1st, the Department of Motor Vehicles enabled its new Automatic Renewal Process. This will allow a vehicle owner to enroll one or more of their vehicles in this process to automatically renew when the vehicle(s) expire. This removes the need for the vehicle owner to remember to process their renewal online or at an office. Vehicle owners can enroll in this process online, in person or via mail in form.

Post Updated: January 21, 2022
Posted On: January 21, 2022

New Equal Employment Opportunity Commission Gateway

In January the Labor Commission development team deployed a new interface, the Equal Employment Opportunity Commission (EEOC) Gateway, to automatically manage synchronization between the federal EEOC system and Utah’s Anti-discrimination division.  The new interface connects Utah’s anti-discrimination tracking system (UALD) with the Federal EEOC system (ARC) using a secure real time web API to keep the synchronization up to date.  The prior system was an antiquated multi step EDI process that used flat files and was run monthly by the Labor Commission Anti-discrimination staff.

 

The new system provides a more robust, automated mechanism to link the two systems in a more cohesive way by allowing two way communication instead of the one way communication used in the prior gateway.  In addition to providing much more up to date and accurate information between the two systems, the interface eliminates the need for dual entry by the division’s staff, saving a lot of time for the investigators.  They no longer need to manually keep two systems in sync and instead are able to concentrate on using their primary case tracking system, UALD; While allowing the new interface to coordinate the real time synchronization as well as logging activity to the case history of each UALD case to keep investigators informed.

Post Updated: January 21, 2022
Posted On: January 21, 2022

Utah Digital Government Summit is June 8

Save the date! The Utah Digital Government Summit will be on June 8.  Join us for a day of professional development and networking that will provide an exclusive opportunity to learn and share best practices, spur innovation, and hear current trends that are shaping state and local government today and in the months and years ahead. The event is free to government employees. 

More information will be coming soon. 

Post Updated: January 20, 2022
Posted On: January 20, 2022

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December 2021

2021 Cost Savings Report

The FY2021 Cost Savings Report is now available on the DTS website. Each year, we conduct a review of the DTS financials to understand total cost savings through purchasing economies of scale, rate reductions, contract savings, and many others. The total savings in FY2021 is $4.2 million, which demonstrates a significant costs savings for state agencies. 

Post Updated: December 14, 2021
Posted On: December 14, 2021


UtahID Multi-Factor Authentication Changes

Effective Monday, November 22, 2021 shortly after 5:00 PM, Multi-Factor Authentication (MFA) will be required for all new UtahID public user accounts. This change will only impact applications currently using UtahID for the public. 
 
New users will have the option to have the MFA code sent by email or SMS text message. Please note, when a user first registers, the only option available will be email since that is the available method listed on the account until the user adds a mobile phone number to their profile in https://id.utah.gov.
 
For existing UtahID public users, please note the following:
  • Existing users will still need to register for MFA using the Security tab, since MFA will not automatically be required. If a user has not previously signed up for MFA, the only options a user will see is Email and SMS.
  • Existing users that have previously registered for MFA and selected Yubikey or Push will still have these options in the Security Menu since they still need to be able to generate new recovery codes.
  • Existing users that are going to a site that requires MFA and the user has not registered for MFA, will continue to see the existing Multi-Factor Registration page since no changes to the screens are being done for the change on November 22nd.

Post Updated: December 14, 2021
Posted On: December 14, 2021


Portal Strategy Officer and IT Director at Dept. of Health and Human Services

We are pleased to announce that George McEwan has accepted a new role with DTS as the Chief Strategy Officer for the Portal.  George will be leading the way on strategy for Identity Management, the Enterprise Master Person Index, the API Integration Hub, the Citizen Portal, and the Business Portal. We are excited to have George’s expertise and knowledge to help guide the direction for these important initiatives. George has been with DTS for many years, most recently as the IT Director for the Department of Health.

We are also pleased to announce that Tricia Cox has accepted the position of IT Director for the new Department of Health and Human Services. Tricia has been the IT Director for Human Services for the last seven years, and with the state for many years.  We are excited to have Tricia’s experience and expertise as she leads the consolidation efforts on the DTS side for Health and Human Services.  

Congratulations George and Tricia!

Post Updated: December 14, 2021
Posted On: December 14, 2021


2021 Annual Report

The 2021 Annual Report has been published here. You can see accomplishments, initiatives, performance and statistics, and emerging issues in the report. 

Post Updated: January 5, 2022
Posted On: December 14, 2021


New Executive Assistant Kate Layton

We are pleased to welcome Kate Layton to the DTS team. Kate is the Executive Assistant for the division effective today. If you need anything from the DTS executive team, please contact Kate at krlayton@utah.gov

 
Welcome, Kate!

Post Updated: December 14, 2021
Posted On: December 14, 2021


New Director of Enterprise Platforms and Innovation

We are pleased to announce that Jared Jensen has accepted a new position in DTS as the Director of Enterprise Platforms and Innovation, effective December 13. This new position will be part of John Angus’ Enterprise Products organization. Jared has accomplished great things as the IT Director for the Department of Public Safety, and we thank him for his service. Jared brings an incredible wealth of knowledge and experience to help him manage statewide systems, guide the creation of platforms for agencies to modernize, and help DTS find and provide modern solutions.  We are working to fill the vacant IT Director position.

 
Congratulations Jared!

Post Updated: December 14, 2021
Posted On: December 14, 2021


New COO Dan Harmuth

We are pleased to announce that Dan Harmuth will be joining us in DTS  in the position of Chief Operating Officer.  Dan brings a wealth of experience in IT related roles, including in his most recent position as the IT Director (senior technology leader) at UTA, where he oversaw the network, operations, helpdesk, application development and support, cyber security, and more.  Earlier in his career he spent many years in IT leadership roles in Kern County (Bakersfield, CA).  In 2016, he retired from the US Army Reserves with the rank of Colonel.  While in that role, he provided executive level leadership for the Logistics Sustainment Command for all U.S. forces in Afghanistan, which included over 100 bases.  He had tours of duty commanding battalions and played key roles in collaboration between large organizations and higher headquarters to accomplish missions, take care of soldiers, and ensure fiscal responsibility.

We are excited to have Dan join our team.  

Post Updated: December 14, 2021
Posted On: December 14, 2021


Lucid Trainings Now Available

Over the past year, we have offered many trainings on Lucidchart and Lucidspark. You can now see the full list of recordings here. Additional training opportunities will be coming soon. 

Post Updated: December 9, 2021
Posted On: December 9, 2021


FY2023 Proposed Budget

Governor Cox recently released the FY2023 proposed budget. You may find the governor’s entire budget proposal here as well as a video message from Gov. Cox here. The legislature will consider the FY2023 budget during the general session which begins in January.

DTS is very excited with the possibilities for technology improvements included in the governor’s budget. A few highlights include:

  • $29 million for a Citizen Portal oneutah.gov
  • $22 million for a Performance Management and Payroll system
  • $37 million for DHHS systems
  • $367,000 for UGRC

Post Updated: December 8, 2021
Posted On: December 8, 2021


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October 2021

Lucid Trainings for State Employees

Lucid is hosting some more webinars to help state employees learn the ins and outs of LucidChart and LucidSpark. If you would like to know more about these products, come join us on the following dates using the registration links below.
Topic: Collaboration Tips in Lucid | State of Utah
When: Oct 27, 2021 
See the recording here
Topic: Intro to Agile Visualization with Lucidspark | State of Utah
When: Nov 10, 2021 
See the recording here

Post Updated: November 17, 2021
Posted On: October 26, 2021


October is Cybersecurity Awareness Month

Governor Cox has declared October as Cybersecurity Awareness Month in Utah to raise cybersecurity awareness. This October, Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. We are continuing with the same message as last year – Do Your Part. #BeCyberSmart. – which focuses on key areas including protecting your part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity. Check out more here. Additional information will be coming throughout the month.
If you haven’t taken the Utah Security Awareness Training yet this year, please do so here.

Cyber Secure at Work
Businesses face significant financial loss when a cyber-attack occurs. In 2020, a sharp increase was reported in cyber-attacks that target businesses using stolen logins and passwords. Cybercriminals often rely on human error—employees failing to install software patches or clicking on malicious links—to gain access to systems. From the top leadership to the newest employee, cybersecurity requires the vigilance of everyone to keep data, customers, and capital safe and secure. #BeCyberSmart to connect with confidence and support a culture of cybersecurity at your organization. See more here.Multi-Factor Authentication (MFA) 
Have you noticed how often security breaches, stolen data, and identity theft are consistently front-page news these days? Perhaps you, or someone you know, are a victim of cyber criminals who stole personal information, banking credentials, or more. As these incidents become more prevalent, you should consider using multi-factor authentication, also called strong authentication, or two-factor authentication. This technology may already be familiar to you, as many banking and financial institutions require both a password and one of the following to log in: a call, email, or text containing a code. By applying these principles of verification to more of your personal accounts, such as email, social media, and more, you can better secure your information and identity online! See more here.

Post Updated: October 19, 2021
Posted On: October 19, 2021


2021 Accomplishments Report

The 2021 DTS Accomplishments Report has been published. We have completed several great initiatives and projects over the past year. Check it out here.

Post Updated: January 5, 2022
Posted On: October 19, 2021


Utah Honored Again as National Leader in Digital Government Experience

The state of Utah has once again been recognized as a leader in delivering online government services and information. The Center for Digital Government has recognized Utah in the 2021 State Government Experience Awards. Utah finished second overall among states in the Government Experience awards, which recognize the progress and innovation in the delivery of online services among state and local governments. Utah has placed in the top three of the overall awards in every year it has been eligible since 2006, including first-place finishes in 2007, 2009, 2017 and 2018.

“Utah has long been a leader in digital government and we are honored by this recognition,” said Utah Governor Spencer J. Cox. “I believe we have just scratched the surface of what is possible, and we are committed to making it as simple and straightforward as possible for Utahns to interact with their state government.”

Utah’s official state website, Utah.gov, offers an easy, convenient way for Utahns to access government services. More than 1,500 online services are housed on Utah.gov. These services are designed to work together to simplify citizen interactions with state agencies.

Digital government transactions have continued to grow since Governor Cox took office. Utah has among the highest rates of online vehicle registration renewals in the country and the number of vehicles renewed is expected to exceed the all-time total by the end of 2021. The number of vehicles expected to be renewed online this year is double the number renewed online in 2010. Online transactions represent a significant cost savings for Utah taxpayers when compared to transactions conducted in person at government offices.

“It’s an honor to be acknowledged by the Center for Digital Government,” said Alan Fuller, Utah Chief Information Officer. “We are working hard to continually improve the digital experience for Utahns and support Governor Cox and his drive to make it even easier to conduct state business.”

The Government Experience Awards recognize the achievements and best practices of states, cities and counties that excel at creating useful online government services and applications. The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government.

Post Updated: January 5, 2022
Posted On: September 16, 2021


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September 2021

Salesforce Developer Day is September 29

When: September 29, 2021
Where: Online live (Google Meet)
Intended audience: YOU! (Anyone curious about Salesforce, current developers on other platforms and frameworks, leadership and executives, anyone).
How do I sign up?: Fill out this Google Form
 

Salesforce is a platform upon which state agencies can build information systems that deliver value to the agency and ultimately the people of Utah at a higher pace and without concern for the underlying infrastructure. Platforms are an important part of the future of information systems, and at DTS, we help support over 20 Salesforce instances!


Because of its “no code / low code” approach, anyone can build powerful applications on the Salesforce platform. Join us for the Salesforce Developer Day and event, and discover just how easy–and fun–it is to build real applications that deliver real value using Salesforce.

We look forward to seeing you there.

Post Updated: September 8, 2021
Posted On: September 8, 2021


Welcome New IT Directors: Wes Miles and Collin Peterson

We are excited to announce that we have two new IT Directors joining the DTS team.

Wes Miles has accepted the position of IT Director for the Governor’s Office and will transition to his new role immediately. Wes has worked with the State of Utah for nine years now in many different capacities, most recently as DTS IT Manager for the Department of Workforce Services. During his time with Workforce Services, he managed IT support and internal application development for the Unemployment Insurance Division, Workforce Development Division, Housing and Community Development Division, Refugee Services Organization, Federal Contracts Group and the DWS Database and Data Warehouse groups.

Collin Peterson has accepted the position of IT Director for the Dept. of Workforce Services and will start in his new role on September 20, 2021. In his 13 years with the Department of Workforce Services, Collin has served in a variety of leadership and technical positions, most recently as the Director of the Workforce Research and Analysis Division. Previous to this role, some of the other positions he has held include DWS Management Information Systems Manager, Program Systems Manager, and Senior Business Analyst.

Post Updated: September 8, 2021
Posted On: September 8, 2021


DTS Remote Work Success Report

In support of Governor Cox’s remote work initiative, A New Workplace, state agencies have been given the opportunity to work from anywhere within the state. During 2020, the COVID-19 pandemic suddenly accelerated efforts for government agencies to work remotely. The state went from just a few agencies participating in a pilot remote work effort, to the majority of state agencies working remotely in a matter of days. The Division of Technology Services (DTS) has worked to provide guidance and meet the technology needs of state agencies to enable them to work remotely. DTS, in partnership with the Governor’s Office of Planning and Budget, spent $6 million in fiscal years 2020 and 2021 on information technology to meet the needs of state agencies’ remote work efforts. See the full DTS Remote Work Success Report here

Post Updated: August 30, 2021
Posted On: August 30, 2021


2021 Disaster Recovery/Continuity of Operations Plan

The 2021 DTS DR/COOP report is now available here. The obligation of DTS is to provide seamless services, especially those involving public safety and health, in spite of any event. The public expects the same good customer service from state government as it does from business. With these issues in mind, DTS agency management is committed to the development and maintenance of an effective disaster recovery/continuity of operations plan (DR/COOP).

Post Updated: August 24, 2021
Posted On: August 24, 2021


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August 2021

Data Center Exit Project

DTS is working on a Salt Lake Data Center Exit project. We need to move from the current location at the Capitol complex as the facility is slated to be demolished. The data center houses the servers that host state agency IT applications and systems.

DTS will work to migrate the systems and applications with minimal downtime for state agencies. We will be working with all teams to ensure a smooth transition to the cloud or other options.

You can see more information here. We will be updating the informational site regularly throughout the project.
If you have questions, please contact your IT Director. Thank you for your continued support.

Post Updated: January 5, 2022
Posted On: August 3, 2021


Gov. Cox Appoints New Department of Government Operations Privacy Officer

Gov. Spencer J. Cox recently appointed Christopher Bramwell as the new Department of Government Operations Privacy Officer. The position was created by the Utah Legislature during the most recent legislative session (see HB 243) and requires Senate approval.

 

“Protecting the personal privacy of all Utahns has become even more important as technology has advanced,” Gov. Cox said. “I’m pleased to see this new emphasis on privacy and look forward to developing policies that will hold the state accountable for the use of Utahns’ personal data and information.”

 

The Privacy Officer will survey and compile information about privacy practices of state agencies. The Officer will also identify, prioritize, and review agency privacy practices that pose the greatest risk to individual privacy and provide recommendations for reform if needed. The Government Operations Privacy Officer will work with the new Personal Privacy Oversight Commission and the new State Privacy Officer, providing specific government privacy practices reports and recommendations.

 

Since 2014, Bramwell has been Director of Information Privacy and Security for the Utah Department of Human Services where he led the creation and management of information privacy, security and compliance programs. He set the foundation for the DHS-wide system modernization strategy to migrate to cloud services which has enabled implementation of enhanced privacy and security tools while also building user-focused platforms and technology services for the public that will enable all Utahn’s to access and use Human Services technology whenever and wherever they need. In addition to working for DHS, Bramwell has worked for the Utah Department of Technology Services and the United States Department of Homeland Security. 

 

“I am honored and humbled by this opportunity to be part of the team Gov. Cox has created to lead Utah into a new era of user-focused platforms for the public and high-level technology services for our valued state employees. I look forward to serving the citizens of Utah and helping create the programs that will hold the state accountable for the use of Utahns’ personal data and information with which we have been entrusted,” said Bramwell. 

Post Updated: July 21, 2021
Posted On: July 21, 2021


Lucid Trainings for State Employees

Lucid has the following trainings available for state employees free of charge. 
 
Want to learn more about how you can start to use the Lucid Visual Collaboration Suite more efficiently and effectively? Then join one of Lucid’s training opportunities coming up in the next month! The list of training sessions below will help you and your team learn how the Visual Collaboration Suite will ignite great ideas through Lucidspark and turn those ideas into reality in Lucidchart. Attend one or attend all to improve the way you are working at the State of Utah. Also, below is a link to the new Lucid Training Labs. This will provide access to on-demand courses that enable you to master the Lucid Visual Collaboration Suite. 
 
Lucid Training Labs Link
 
Running Remote Workshops in Lucidspark – August 17th at 10 am 
So you’ve designed the perfect workshop to kick off your next big project or initiative. Now it’s time to actually run the session. We’ll teach you how to navigate the challenges of remote meetings through onboarding new participants, collaboration best practices, and through leveraging our suite of team tools.

Specifically you will learn:

  • Best practices to define the problem and set up your Lucidspark document for collaboration
  • How to get into the creative brainstorming mindset
  • Best practices for using team tools during a brainstorming session
  • How to drive action from your brainstorming session
Register in advance for this webinar:
https://lucidsoftware.zoom.us/webinar/register/WN__hWUHJ1ESaGcBuby_GVzfA
After registering, you will receive a confirmation email containing information about joining the webinar.
 
Diving Deeper with Lucidchart – August 31st at 10 am 
Graduate from getting started to really mastering the basics of Lucidchart! In this course, Lucidchart product pros will deepen and expand your Lucidchart skills as they cover strategies and tools for making you more powerful in Lucidchart while sharing tips and tricks for maximizing your efficiency in the editor.

Join us to learn how to:

1. Design custom shapes and custom libraries
2. Build multi-layered documents and link to external pages
3. Create master pages and templates to standardize documents
4. Present your work with slides and presentation mode
5. Integrate Lucidchart with other applications for maximum efficiency (Confluence, Google Docs, Powerpoint, etc)

 
Register in advance for this webinar:
https://lucidsoftware.zoom.us/webinar/register/WN_GyBwWKj6TQadZ4ufWrzOoA
After registering, you will receive a confirmation email containing information about joining the webinar.
 
Lucid Q&A – September 14th at 10 am
We’ve recently learned a lot about how to use the Lucid Visual Collaboration Suite. Join our Lucid team for a general questions and answers session. Bring any questions you may have about our great tools.
 
Register in advance for this webinar:
https://lucidsoftware.zoom.us/webinar/register/WN_GuneXkoARkqp0tYRSKANhA
After registering, you will receive a confirmation email containing information about joining the webinar.

Post Updated: July 19, 2021
Posted On: July 19, 2021


DTS Rates for FY2023

The Department of Government Operations recently held a rate information meeting for state agencies. You can see the DTS presentation here. DTS discussed the following:

  • Rate Sheet Revamp
  • Enterprise System Rate
  • Data Center Exit
  • Mobile Phone Support
  • Simpler Rates
  • Low Code/No Code Applications

The Government Operations Rate Committee will be meeting on September 16. DTS will present the proposed FY2023 rates during this meeting. If you have any feedback on DTS rates, please contact your IT Director or Dan Frei. 

Post Updated: July 16, 2021
Posted On: July 16, 2021


Bitlocker Transition

Starting Monday, July 19 through Thursday, July 29, DTS will be transitioning Bitlocker management (computer encryption) from Workspace One/Airwatch to SCCM on Windows computers. Mac computers will not be included in this change. 

If you have a Windows computer, you may see the notification below. There will be no downtime and you can simply close the pop-up notification. If you have any questions, please contact the DTS help desk at dts.utah.gov.

Post Updated: July 16, 2021
Posted On: July 16, 2021


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July 2021

Newly Created Personal Privacy Oversight Commission

Gov. Spencer J. Cox, State Attorney General Sean D. Reyes, and State Auditor John Dougall recently announced their respective appointments to the newly created Personal Privacy Oversight Commission (Commission). The Commission was created by the Legislature during the most recent legislative session.  

The purpose of the 12-member Commission is to develop guiding standards and best practices with respect to government privacy. The Commission will also recommend minimum privacy standards for governmental entities for the Legislature to consider codifying into statute. Commission members will work with the new Government Operations Privacy Officer and the new State Privacy Officer, reviewing specific government privacy practices recommended by these privacy officers. 

DTS will be hiring the new Government Operations Privacy Officer in the coming weeks. 

Governor’s Appointments:

  • Quinn Fowers: Director of information technologies & digital services, Weber County — member who, at the time of appointment provides internet technology services for a county or a municipality;

  • Aliahu “Alli” Bey: President, Haight Bey & Associates, CEO, Totem Tech —  member with experience in cybersecurity;

  • Nayana Penmetsa: Engineering manager, Plaid — member representing private industry in technology;

  • Keith Squires: Interim chief safety officer, University of Utah — member representing law enforcement; and

  • Chris Koopman: Executive director, The Center for Growth and Opportunity, Utah State University — member with experience in data privacy law.

 

State Auditor’s Appointments:

  • Matthew Weller:  President, All West Communications; Board Member, Executive Education Advisory Board, University of Utah – David Eccles School of Business; Board Member, National Cable Television Cooperative — member with experience in internet technology services;

  • Amy Knapp: Former VP-Information Security and Compliance, O.C. Tanner — member with experience in cybersecurity;

  • Brandon Greenwood: CISO, VP Security & IT, Overstock; Board Member, SL|CISO — member representing private industry in technology;

  • Phillip J. Windley, Ph.D.: Principal Engineer, Office of IT, Brigham Young University; Founder and Organizer of Internet Identity Workshop and author of Digital Identity — member with experience in data privacy law

  • Marina Lowe:  Legislative Counsel, ACLU of Utah  — member with experience in civil liberties law or policy and with specific experience in identifying the disparate impacts of the use of a technology or a policy on different populations.

 

Attorney General’s Appointments:

  • Jeff Gray, Utah Office of the Attorney General — member with experience as a prosecutor or appellate attorney and with experience in civil liberties law; and

  • Mike Smith, Utah County Sheriff — member representing law enforcement

Post Updated: July 7, 2021
Posted On: July 7, 2021


2021 Best of Utah Award Winners

At the Utah Digital Government Summit in June, the CIO named the 2021 Best of Utah Award winners. Watch the presentation here. Congratulations!

Overall Award / Visionary Award

  Utah Coronavirus Task Force
  (Governor Spencer Cox, Rich Saunders, Joe Dougherty, John Angus, Dr. Angela Dunn)
“The Utah Coronavirus Task Force, headed by then Lieutenant Governor Cox, Rich Saunders, Dr. Joseph Miner, Commissioner Jess Anderson, Dr. Angela Dunn, and others was faced with a Herculean task when the global COVID19 pandemic hit Utah in March 2020. The responded quickly and effectively utilizing many different technologies, including advanced analytics, website development, social media campaigns, digital services, and mobile applications to minimize the impact of the virus in the state while maintaining economic stability. Kudos to John Angus, George McEwan, Navina Forsythe, Joseph Sharp, Joe Dougherty, and many others for their service to the state during this trying time.
Screen Shot 2021-05-12 at 4.48.19 PM.png

 

Best Use of Social Media

  Forestry, Fire, and State Lands for Wildfire Wednesday
  Kait Webb, Jason Curry
Every Wednesday during the 2020 fire season, Kait Webb delivered regular updates across social media channels to keep the public informed of the impacts of the worst fire season on record. Keeping the public up-to-date help firefighters complete their work more effectively. Kate’s use of digital video and social media marketing was profession and a valuable service.
Screen Shot 2021-05-12 at 4.51.06 PM.png
 

Best Emerging Technology

  UDOT Digital Delivery Program
UDOT is transforming the way projects are managed and delivered, offering new ways
to view, understand, and use the project design in the field. Data is compiled digitally from each stage in the lifecycle of the project, reducing the need for paper, capturing as-built information, and aiding decision making by downstream users. This project incorporates many new technologies such as digital twins, and artificial intelligence to produce results for Utah’s transportation system. Thanks to Scott Jones and the entire team at UDOT’s Data, Technology, and Analytics Division for their contributions and innovation.
Screen Shot 2021-05-12 at 4.51.55 PM.png
 

Best Partnership

  Utah Computer Science Education Master Plan
The partners in the Utah Computer Science Education Master Plan are working together to help give every student access to robust computer science education by 2022. The Talent Ready Utah Board, consisting of representatives from the Utah State Board of Education, State Legislature, Governor’s office, Business and Industry, Workforce services and Technical colleges, approved the Utah Computer Science Master Plan in 2019 and it is now making a difference in the lives of Utah students. Special thanks to Susan Bonilla and Dr. Biswajit Paul for their roles in helping to author the plan.
Screen Shot 2021-05-12 at 4.52.17 PM.png
 

Best Use of GIS

  Utah Community Development Office –
In November 2020, the Utah Community Development Office in the Department of Workforce Services rolled out a guidebook and website to provide small town leaders, planners, and managers with a basic understanding of geographic information systems (GIS) and how GIS technology can support planning and municipal management activities. Their efforts are designed to help leaders throughout the state better use this important technology. Thank you Jonathan Hardy for the efforts of your team to create this great new resource.
 
Screen Shot 2021-05-12 at 4.54.17 PM.png
 

Best Use of Data

  Transforming Social Services in Utah / Utah Blueprint
  Governor’s Office of Planning and Budget, Dept. of Human Services, etc.
The Governor’s Office of Management and Budget (GOMB) and the state’s social services agencies are on a mission to transform social services programs. Together, they developed a Blueprint Solution for getting significant improvements for customers, employees and taxpayers.
Transformations to programs include both sweeping business process changes as well as supporting technology changes. Rachel Stone spearheaded a cross agency team with valuable support from DTS, Human Services, Corrections, and the Department of Workforce Services.

Screen Shot 2021-05-12 at 4.56.15 PM.png

Post Updated: July 7, 2021
Posted On: July 7, 2021


RSA Mobile App is Changing to SecurID

The RSA mobile application is changing and will have a brand new look and feel. It will now be called SecurID. The app will be updating automatically. This is already in the process of happening, and you may already have the new app.

You do not need to do anything and should just await the new update. The token will transition over automatically as your mobile device updates. Please do not uninstall and reinstall the new app.

 
The new app has a new name – SecurID – and a new icon in the Apple and Google Play app stores.
Old Token App Icon New Token App Icon
old token jewel.png  icon-securid-white-ios-180x180.png

 

This example shows the tokencode display when you authenticate to the client application:

Old Tokencode Display New Tokencode Display
old token display.png Screenshot_1620843085_1.png

 

 
If you need help, please contact DTS at dts.utah.gov
 

Post Updated: July 7, 2021
Posted On: July 7, 2021


DTS Appoints new Agency Services Director

The Division of Technology Services (DTS) has recently appointed Mark Schultz as the new Director of Agency Services. Mark will oversee the IT Directors to enhance the services DTS provides to our partner agencies by focusing on:

  • Creating strong agency partnerships by strategically aligning technical objectives with agency business goals
  • Becoming a trusted technology partner
  • Adding value to state agencies by applying a disciplined approach to services delivery

Mark is a self-motivated and progress-driven technology professional with an extensive background in the industry. He has been with the State of Utah for 18 years and has been an IT Director for over 9 years. He has a long-standing record of initiative and innovation, and he has developed and executed strategies that have brought value to the State of Utah. 

The IT Directors, along with Mark, will take the opportunity to improve partnerships and seek out better methods to achieve more reliable and faster results for your organizations. Our goal is to improve communication and IT services for state agencies. 

Thank you for your continued support.

Post Updated: July 7, 2021
Posted On: July 6, 2021


Now Accepting Applications for 2022 Innovation Fund

Have an idea that will help improve state government? DTS has $150,000 available in Fiscal Year 2022 for innovation projects. Submit an IT Innovation Fund proposal here.

In accordance with UCA 63F-4, we are now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

See more information here. 

Post Updated: June 30, 2021
Posted On: June 30, 2021


FY2022 IT Plan is Now Available

The Information Technology Plan is an overview of the agency IT project detail for the current year. DTS utilizes the IT Plan data to identify potential multi-agency use, necessary IT services needed for successful completion of the projects, and a cost breakdown for each project. See it here.

Post Updated: June 29, 2021
Posted On: June 29, 2021


GenTax Migration to the Cloud

Following the successful migration of the DMV system at the Tax Commission to the AWS cloud in October of 2020 we began the process of moving GenTax, the agency’s primary tax application to the AWS GovCloud in January of 2021.  This process was tied to a quarterly release of the GenTax application and involved creating each environment just in time for its use in the development and testing phases. This was done to minimize the need for dual environments and to make sure development and testing occurred in the new environment.  The new production environment was created in May to allow for testing of all connections and interfaces.  Over the weekend of June 11th 2021 production data was moved to AWS and verified along with a testing of system functionality.  On the morning of June 14 all users were live in the new production environment with only minor glitches.  

Benefits

One of the primary benefits of being in the cloud is redundancy.  Production GenTax runs with database and application servers spread across multiple AWS data centers with automated failover built in.  Data is replicated in real time so the loss of a server or even a data center would be a minimal disruption. The freedom to quickly and easily scale is another major benefit.  Resources can be added or removed as needed with costing adjusting to match.  This allows us to respond easily to the seasonal nature of tax administration and right-size the environments for any conditions.  Enhanced security is also a benefit.  Isolating the application in its own virtual private cloud means that access can be even more limited and secure than what was done on premise and locating it in GovCloud means that it was built to meet stringent requirements from the ground up.

Cost

The goal was to move to the cloud without increasing cost for the agency.  Server by server costs are between flat and a 20% savings for the agency.  After we have stabilized and run for a few months we can implement additional savings opportunities available from AWS and by shutting down servers overnight when they are not being used.  

Post Updated: June 25, 2021
Posted On: June 25, 2021


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June 2021

DTS Telework Guide

Many State of Utah employees have been asked to work remotely if possible. Check out the DTS Telework Guide for a few simple tips to help you succeed at working from home. 

Each of the  tips focuses on security. Your state-issued devices should already have these security measures installed. Be sure to follow these tips to protect your personal devices and home network as you work remotely.

Post Updated: June 1, 2021
Posted On: June 1, 2021


DTS is now part of the Department of Government Operations

Effective July 1, 2021, the Division of Technology Services became part of the Department of Government Operations. This change is a result of the Utah Legislature passing S.B. 181. Alan Fuller is Director of the Division of Technology Services and Chief Information Officer. This change will not affect the way you work with the Division of Technology Services. See more at govops.utah.gov.

Post Updated: July 1, 2021
Posted On: May 17, 2021


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