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February 2024

New UtahID is coming for Public

The new UtahID for external public users will go live in March. This will not be tied to applications, but will be visible to individuals if they go to mylogin.utah.gov. Most people will see the new look and feel if they are updating their UtahID profile information or creating a new profile. Users will continue to see the old login screen when logging into applications. If you have any questions or need help, please contact us at dts.utah.gov

 

Post Updated: February 27, 2024
Posted On: February 27, 2024

A new DTS website is coming soon!

A new DTS website is coming at the end of March! The new site design follows the standard design system, and will match the style of the Department of Government Operations sites. DTS will have two sites: 

  • dts.utah.gov provides information for the public
  • employees.utah.gov provides information for all state employees

We will no longer have a DTS employee-focused website (previously secure.dts.utah.gov). Policies, procedures, and other DTS employee information will now be available in the new IT Service Portal (services.dts.utah.gov). 

The new site will be easier to navigate, making it easier to get information in one place.

Post Updated: February 26, 2024
Posted On: February 26, 2024

Utah.gov Web Address Naming Conventions

DTS recently published a new utah.gov web address naming conventions standard. See more information here

In accordance with Utah Code 63D-2-105, all government entities shall use an authorized top level domain (i.e., *.gov, *.edu, *.mil) for their web/internet presence by December 31, 2024.  This transition allows entities to follow a standardized naming convention that highlights the city or county name while recognizing their ties to the State of Utah.  

  1. Requests for registering for domains with the State of Utah can be done online at https://cybercenter.utah.gov/Requests/.  
  2. A member of the CIO’s staff will respond with further instructions within three business days.
  3. Additional services can be requested following instructions in the related services or product description.
Post Updated: February 21, 2024
Posted On: February 21, 2024

Capnet Rebrand – June 2024

The Division of Technology Services (DTS) is updating the state wireless network infrastructure and will change the name of the “CapNet” guest wi-fi network to “Utah Guest”. This change will enhance the customer experience, by significantly improving the visibility and identification of our filtered state guest wi-fi network.

We will add a notification banner to the acceptance page on Tuesday March 5, 2024, to let those using the wireless network know that the change will be coming in June. 

We will update CapNet to Utah Guest on Tuesday June 4, 2024 from 9 PM – 12 AM. Anyone on CapNet during this time will be disconnected. To connect to the Utah Guest network after the upgrade is complete, your device will need to identify the new Utah Guest wi-fi network and accept the terms on the acceptance web page that pops up to continue to the internet. 

If you have any questions or need help, contact DTS at services.dts.utah.gov or 800-678-3440. 

Post Updated: February 20, 2024
Posted On: February 20, 2024

Genesys Cloud Contact Center

DTS offers state agencies a centralized call center management system that assists with call-center activities to connect citizens with state services. We are modernizing and transforming the current contact center system, and moving it to a cloud based platform. The contract has been signed and is in effect as of February 1. 

We must complete the migration in the next 18 month period to avoid having current systems run beyond the end of support dates announced by the vendor.  

Key objectives of the project include: 

  • Remove and simplify maintenance of aging hardware in our data center as this is now managed by the Genesys Cloud infrastructure that will reside in a FedRamp certified AWS GovCloud environment.
  • Enhance productivity by having new Cloud features rolled out automatically
  • Increase accessibility for employees by supporting a WebRTC softphone that is included in the Cloud product.  Users will no longer need to use Cisco Jabber Softphones 
  • Enabling new Workforce Engagement Management software closely integrated with the Genesy Cloud licensing along with 
  • Adding Customer Experience features including AI generated services
Post Updated: February 13, 2024
Posted On: February 13, 2024

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January 2024

New HR/Payroll system kickoff

We are excited to launch another important step in streamlining and modernizing our state government – a business transformation and modernization of the State’s Payroll and Human Capital Management (HR) systems. 
 
This project is formally kicking off this month and is expected to take two years, with a go-live scheduled for early 2026.  It will result in the replacement of the current ESS (Payroll), UPM (Performance Management), HRIS (Human Resource), and other supporting systems. Key objectives include:  
  • Simplify and streamline business processes like on-boarding and off-boarding by moving our internal operations to align with industry best practices 

  • Enhance productivity by providing a single system to access Payroll, Finance, and HR 

  • Increase accessibility for employees by supporting multiple browsers and device types, including smartphones, tablets, laptops and PC’s

  • Minimize administrative overhead for managers and employees by enabling self service features, including updating personal information

In April 2023, the State awarded CGI the contract through an RFP process to be the vendor solution and implementation partner for our new Human Capital Management (HCM) and Payroll system. 

We have created, and are actively coordinating with, an Executive Steering committee with representatives from Health and Human Services, Public Safety, Workforce Services, and Government Operations. The Project team will be engaging with select employees from your Department to gather and document agency specific needs. When the time comes, we will need your support in dedicating necessary agency staff for things like testing, implementation and training.

We are committed to providing necessary support, training, and resources to ensure a smooth transition and minimal disruption. In the coming months we will establish a page on the Department of Government Operations website that will contain updates on the project, frequently asked questions, timelines, videos/demos, training materials, the ability to submit feedback, and what this business transformation means for you.  More updates to follow.

Post Updated: January 11, 2024
Posted On: January 11, 2024

2024 Security Awareness Training

The new 2024 security awareness training is now available. We’ve moved the annual security awareness training for state employees from Saba to a new platform, KnowBe4. Access it here. The training has been improved, making it easier to navigate and more relevant. State employees will receive a message from the KnowBe4 system, asking them to complete the training. The email will come from donotreply@utah.gov. 

We need to defend state data against cyber crime, and security is everyone’s job. Cyber crime is a major problem. The bad guys are always coming up with new ways to trick unsuspecting users into clicking on dangerous links or opening malicious attachments in their email. By completing this training, state employees will be equipped with the skills needed to defend the state against phishing and other social engineering attacks.

Post Updated: February 5, 2024
Posted On: January 10, 2024

New Employee Travel and Expense Reporting System

The new employee travel and expense reporting system is here! The new system, called Concur, will replace the FI-Travel forms, ESS travel system, and the purchasing card (p-card) reconciliation process. Replacing the outdated system and processes will help us make travel and expense processes more intuitive and easier to manage. The new system will provide many benefits, allowing us to:

  • Unify the travel request and expense processes
  • Reduce time spent making travel reservations
  • Allow on-the-go capabilities through a user friendly mobile application
  • Offer a simplified experience for requesting reimbursement
  • Increase speed of employee reimbursement

You can access the new system at concursolutions.com. Training information is now available here.

Post Updated: January 17, 2024
Posted On: January 8, 2024

Upgrade to the new MacOS Sonoma

You can now upgrade to the new MacOS Sonoma (macOS14). The Division of Technology Services (DTS) has completed testing, and state systems are compatible with the new operating system. To upgrade follow these steps:

  1. Go to the Apple menu in the top left corner of the Mac.
  2. Select “System Settings” (or “System Preferences” if running an earlier macOS version)
  3. Go to “General”
  4. Select “Software Update”
  5. When MacOS Sonoma 14 shows as available, choose “Upgrade Now” to begin downloading and installing MacOS Sonoma.
  6. Agree to the terms of service.
  7. When the Sonoma upgrade has finished downloading, the Mac will restart automatically and go into a software update screen. 

If you have any questions, please contact us at dts.utah.gov.

Post Updated: January 3, 2024
Posted On: January 3, 2024

We are off the mainframe!

The state mainframe was shut down on Thursday, December 21. Mainframes have been in use in the state since 1978. Retiring this antiquated technology has been a culmination of much effort over many years. Governor Cox has made it a priority in his administration to streamline and modernize government services for the residents of Utah. This is a major milestone in moving the state from legacy IT systems to new modern IT systems.   

Modernizing state IT systems makes it easier for residents to access state services. Additional benefits include:

  • faster, more streamlined IT systems
  • easy to use and better access to online government services
  • more efficient for state employees
  • improved data security

Earlier this year, we replaced the last state government service that was still on the mainframe with a modern updated system. Significant state systems that were migrated off of the mainframe over the past several years include the Eligibility Services system (public assistance programs) by the Department of Workforce Services, the Child Support system and the State Medicaid system by the Department of Health and Human Services.

Post Updated: January 29, 2024
Posted On: January 2, 2024

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November 2023

Generative AI Policy Information

The Enterprise Generative AI Policy is now available here: Enterprise Generative AI Policy | Division of Technology Services

The purpose of this policy is to provide guidance on the use of generative artificial intelligence (AI) for executive branch employees. The policy promotes the use of generative AI while protecting the safety, privacy, and intellectual property rights of the State of Utah. 

The policy states:

  • No private, controlled, or confidential data shall be added to a publicly accessible AI service or training model.
  • Material that is inappropriate for public release shall not be entered as an input to generative AI tools.  
  • AI outputs must be reviewed by a knowledgeable human for accuracy and appropriateness. Users are accountable for material created using generative AI.
  • AI outputs shall not be used to impersonate individuals or organizations without their permission.

At this time, DTS has not approved the use of any generative AI tools, including ChatGPT, Google Bard, and Bing Chat. For now,  state employees should exercise caution and sound judgment. Do not put any sensitive information or anything that should not be made public into an AI service. 

We are working on a strategy for how to best use generative AI. The heart of that strategy is to make use of an enterprise system that will allow us to ensure data stays within our state environment and does not become publicly available. We are also looking to build and train models with our data to maximize the quality of responses generated. DTS will provide more information on strategy and the enterprise system in the near future. 

Images and grammar check: It is okay to use AI tools, such as in PhotoShop or Canva,  to edit images or help with grammar as long as the data is public, proper attribution is made, and the output is reviewed before publishing. 

Post Updated: November 29, 2023
Posted On: November 29, 2023

New Utah Cyber Center Website

The Utah Cyber Center has a new website available at cybercenter.utah.gov. The Utah Cyber Center was created to coordinate efforts between State, Local, and Federal resources to bolster statewide security and help defend against future cyber attacks, by sharing cyber threat intelligence, best practices, and through strategic partnerships.

At cybercenter.utah.gov, counties, cities, and towns can get assistance in developing incident response plans in coordination with state, federal, and private sector partners. Local governments can request assistance from the the Utah Cyber Center in coordinating an incident response for breaches.

Information about the State and Local Cybersecurity grant program is available through the Cyber Center. ​​As part of the Infrastructure Investment and Jobs Act (IIJA), the federal government set aside grant funds specifically for improving cybersecurity under the SLCGP. SLCGP funds were granted to each state to be used towards projects to help improve cybersecurity statewide, as well as allow states to set aside funds to provide local governments (subrecipients) opportunity to pursue their own cybersecurity projects.

Post Updated: November 28, 2023
Posted On: November 28, 2023

DTS Purchasing Workshop: Rescheduled to January 4

A new ServiceNow is coming to DTS! We are excited to announce the new Service Center. 

What does this mean for you?

A new ServiceNow user interface and experience is coming by February. The Service Center will be the new location to order, review, and approve any DTS IT procurement related items.

 

Join us for a virtual demo and training session on January 4th at 3:00 p.m. Register here. Learn how to use the new Service Center, check out the portal layout, and ask the DTS team any questions about the new portal. We will record the session if you are unable to join us live. 

 

Contact us at dtsprocurement@utah.gov if you have any questions about the session.

Post Updated: November 28, 2023
Posted On: November 28, 2023

New IT Director at the Department of Commerce and Utah Labor Commission

We are pleased to announce that Trent Ady has accepted the position of IT Director for the Department of Commerce and the Utah Labor Commission. Trent previously worked at IBM where he managed a technical team focused on bringing automation, analytics, data, and AI software solutions to Fortune 100 companies. Before working at IBM, he worked for the State of Utah at the Department of Workforce Services and also with DTS.  A resident of Layton, Trent has a bachelor’s degree in international studies from Brigham Young University and an MBA in Information Technology Management from Western Governors University. Trent enjoys spending time with his family, exercising, playing, and watching sports, learning new things, and traveling with his wife and 5 kids. He will be joining the DTS team next week. Welcome Trent!

Post Updated: November 15, 2023
Posted On: November 15, 2023

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October 2023

UDOT is Using AI to Enhance Parcel Detection

UDOT has been purchasing properties for 100+ years, and needed a way to represent these properties on a map. It was difficult to quickly identify parcels on the 90,000 different plan sheets. Each document would need to be reviewed, and if a parcel was found, it would be compared with existing information. It was expected to take years to complete the review and inventory work.

DTS helped UDOT to use AI to develop a program to process the plan sheet documents, search the documents for the standard marking, and extract the data to a spreadsheet along with other useful attributes in a fraction of the time. This information is a major leap forward toward the goal of creating a statewide parcel inventory. It helps identify all the unknown parcels and saves UDOT years of work. This information will also benefit UDOT as a whole as it will greatly improve the inventory data that so many UDOT employees regularly use.

 
Benefits include:

  • Better parcel record benefit many users
  • Significant labor savings
  • Compiles records years ahead of schedule
Post Updated: October 25, 2023
Posted On: October 25, 2023

New Cellular Boosters Product Description

We recently published a new product description for Cellular Boosters. Agencies can request the installation of cellular boosters into a building where there is proven low cellular signal strength.

 

Cellular Boosters

Post Updated: October 24, 2023
Posted On: October 24, 2023

DTS Employees Receive Partnership Award from Department of Public Safety

DTS employees Tyson Wall, Tim Johnson and Scott Gabbert recently won the Department of Public Safety Partnership award.

According to DPS, “UHP Technology has been working for approximately six years to transition from an archaic process where videos were stored by individual troopers to a modem, cloud-based video storage system uniformly managed by the Department. Essential to this new system is an Amazon Web Services server with the capability to accept videos from each individual trooper’s dash and body cameras, process and store these videos, and allow access Department defined users access to videos…

Tyson, Tim, and Scott provided the technical expertise necessary to set up the virtual servers, open the correct ports to establish connections between the server and every trooper’s computer, create digital certificates, and configure the DNS for user interface. As more and more troopers began uploading videos, they helped completed needed upgrades to the server, ensuring it could handle incredible volumes of incoming data (approximately 60,000 video files/ 25 terabytes of data each month). They spent countless hours troubleshooting to ensure that all needed server components were functioning properly, often joining virtual meetings and addressing issues on a moment’s notice.

Thanks to the excellent work Tyson, Tim, and Scott provided, DPS now has a reliable and secure centralized database for all law enforcement videos with standardized retention schedules. Troopers no longer need to spend time downloading videos to thumb drives and external hard drives. Supervisors can access videos for audits and investigations. DPS records managers can quickly and efficiently respond to GRAMA requests and disseminate videos to local prosecutors.”

Congratulations!

Post Updated: October 24, 2023
Posted On: October 24, 2023

Updates to DTS Information Security Policy 5000-0002

We recently made some updates to the DTS Information Security Policy 5000-0002.

Information Security Policy

The following was added:

2.4.2.1 Program Management-System Inventory

Summary: An inventory of systems and applications that process  state records, including personally identifiable information, supports the mapping of data actions and record series, providing individuals with privacy notices, maintaining accurate personally identifiable information, limiting the processing of personally identifiable information when such information is not needed for operational purposes, and for the completion of required privacy impact assessments. Organizations may use this inventory to ensure that systems only process the personally identifiable information for authorized purposes and that this processing is still relevant and necessary for the purpose specified therein.

Purpose: The State of Utah is required by state and federal regulations to complete risk assessments, including both privacy and security, on IT systems that may process state and/or federal data. An inventory of all systems that may process state data is necessary to ensure that all systems are reasonably accounted for and to enable proper classification and prioritization of systems to complete required assessments. 

Policy Objectives: State of Utah, Departments and Agencies must develop and maintain an inventory of all IT systems that may process state or federal data for which the State owns or is responsible for, consistent with National Institute of Standards and Technology, Special Publications 800-53 Rev5 Control # PM-5 and PM-5(1) (Page 233).

DTS shall provide a standard process in which DTS and agencies shall implement and maintain  the inventory. 

Security Control Standards:

NIST SP 800-53 Rev5: Security and Privacy Controls for Information Systems and Organizations

2.4.3.1 Privacy Impact Assessments

Summary: A privacy impact assessment (PIA) is an analysis of how personally identifiable information is processed in a system to ensure that processing conforms with applicable privacy requirements and assists in identifying  privacy risks that may need to be mitigated. A PIA is both an analysis and a formal document that details the process and outcome of the analysis. 

Purpose: Departments and agencies are required by Utah Administrative Rule 895-8-8 to complete a privacy impact assessment for all IT systems that may process PII. The PIA is the mechanism by which agencies ensure systems can meet applicable privacy requirements and the privacy rights of individuals are protected prior to processing PII in IT systems. 

Policy Objectives: State of Utah  Departments and agencies must complete a privacy impact assessment for all IT systems that may process PII before:

  • Developing or procuring new information technology systems that process personally identifiable information and/or
  • Initiating a new collection or processing activity of personally identifiable information in an existing system.

Consistent with National Institute of Standards and Technology, Special Publication 800-53 Rev5 Control # RA08 (Page 273).

The Chief Privacy Officer will create and maintain a standard privacy impact assessment template that is approved by the Chief Information Officer. Department and agency Chief Administrative Officers are accountable for ensuring the PIAs are completed and for maintaining copies of the PIAs for a minimum of four years. Agency Appointed Records Officers are responsible for completing privacy impact assessments. 

Security Control Standards:

NIST SP 800-53 Rev5: Security Controls for Information Systems and Organizations

2.4.4 Security Assessment and Authorization

The following metrics should be available for consumption for the IT Directors, Agency Security personnel, and DTS Information Security Analysts assigned to each agency: Anti-virus status for both servers and workstations; firewall scores for NIST, HIPAA, PCI and risks; Firewall patching status; Multi-factor authentication status (level 1.5, level 2 and level 3); Privileged Accounts (users with admin rights on their devices); Remote Access VPN groups and Group members; Server threats; Server and workstation vulnerabilities; and Agency Web filtering exceptions by employee.  These metrics should be updated and available daily for consumption.

2.4.19 Continuous Monitoring

Summary: The continuous monitoring of information assets is fundamental to an organization’s security program. System and communication protection includes analog based systems as well as digital networks.

Continuous Monitoring Metrics to be monitored:

  • DTS will continuously monitor traffic and events through log retention and correlation in Google Chronicle. 
  • Metrics gathered from Chronicle will provide the number of logs digested from each source to specific individuals that are directly associated with the system including (but not limited to): Agency IT Director, Agency Security Officer, IT Manager over the system, and the Business Owner if one exists as identified in the Archer A&A package. 
  • These metrics will be distributed yearly via report scheduling or when any significant change to the system occurs. Reports can also be requested on an as-needed basis by any authorized individual.  

Purpose: The State of Utah is required to use reasonable means to protect its information systems from threats posed by viruses, spam, hackers, malware, and other malicious activities by installing, maintaining, and monitoring appropriate technical features to protect its systems.

Policy Objectives: The Department of Technology Services must: monitor, control, and protect analog and digital communications (i.e., information transmitted or received by organizational information systems) at the external boundaries of the enterprise network and at designated internal boundaries of information systems; and employ architectural designs, software development techniques, and systems engineering principles that promote effective information security within organizational and enterprise information systems, consistent with National Institute of Standards and Technology, Special Publication 800-53 Rev5 Control # SC-1-34 (Page 292)

Security Control Standards:

NIST SP 800-53 Rev5: Security Controls for Information Systems and Organizations

Post Updated: October 16, 2023
Posted On: October 16, 2023

Enterprise Generative AI Policy

The new DTS Enterprise Generative AI Policy is now available. The purpose of this policy is to provide guidance on the use of generative artificial intelligence (AI) for executive branch employees in Utah State government. The policy is created to promote the use of generative AI while protecting the safety, privacy, and intellectual property rights of the State of Utah.

Generative AI refers to a class of artificial intelligence systems that are capable of generating content, such as text, images, video, or audio, based on a set of input data rather than simply analyzing or acting on existing data.  Generative AI technology is rapidly being incorporated into common online tools as standalone systems or embedded within other applications. These systems have the potential to support many state business functions and services, however their use also raises important questions, particularly around the sourcing of training data, ensuring proper attribution of generated content, and the handling of sensitive or public data, accuracy of outputs, bias, and stability. Further research into this technology may uncover issues that require more guidance or restrictions on its use.

 

Enterprise Generative AI Policy

 

Post Updated: October 5, 2023
Posted On: October 5, 2023

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September 2023

Delay Upgrade to MacOS Sonoma (macOS14)

The Division of Technology Services (DTS) requires a delay in the upgrade to the new MacOS Sonoma (macOS14). DTS needs to conduct testing to ensure that the virus protection tool, Xcitium, is compatible with the new operating system. We have begun testing and will work as quickly as possible to ensure there are no issues. We will notify you when testing is complete, and you can upgrade to Sonoma. Currently we are asking all Mac users to refrain from upgrading.

Post Updated: September 26, 2023
Posted On: September 26, 2023

New COO is Troy Black

We are pleased to announce that Troy Black has accepted the position of DTS COO. Troy has extensive experience in technology leadership, enterprise solutions, and relationship building. Throughout his career, he has built a reputation as a solutions oriented leader with a focus on continuous improvement and building high performance teams.  As COO, he will be overseeing the Network/Communications teams, Hosting teams, Edge teams, and Identity and Access Management teams. Troy is a Utah native and enjoys all things Utah has to offer. An avid outdoor enthusiast, on evenings and weekends you can find him hiking, mountain biking, snowboarding, camping and fishing. Troy is also a music lover of all kinds. He will be joining the DTS team in the coming weeks. 

Post Updated: September 26, 2023
Posted On: September 26, 2023

State of Utah ServiceNow Low-Code No-Code Workshop: October 16

State employees are invited to join the Division of Technology Services (DTS) for a ServiceNow Low-Code No-Code Workshop. Come join us to build an app in a day using low-code no-code in the State of Utah’s new ServiceNow Government Community Cloud environment, featuring Public Sector Digital Services.
Date: Monday, October 16th, 2023
Time: 8:30 am – 4:00 pm
Location: Hybrid Event
  • Taylorsville State Office Building – Bonneville Room (3rd Floor)
  • A virtual workshop link will be provided
The State of Utah has invested in Public Sector Digital Services, ServiceNow’s digital platform to digitize, modernize, and speed up the delivery of government services. With a packaged public sector data model foundation, workflows, and applications, the Public Sector Digital Services enables us to serve individuals, businesses, and agencies on a single platform.
Agenda:
  • Low-Code App Innovation Keynote
  • Hands-on Instructor Lead Enablement: Build Your First Low-Code App on Public
  • Working Session – Form Creator Teams & Discuss Scenarios / Lunch Hour
  • Hands-On Teams Build: Each team builds a Low-Code Solution with App Engine on PSDS
  • Team Presentations
We look forward to seeing you on October 16 to build an app in a day!
Post Updated: September 28, 2023
Posted On: September 22, 2023

New DABS Online Licensing & Permitting System

The Department of Alcoholic Beverage Services (DABS) recently launched a new DABS Online Licensing & Permitting System. This new system enables businesses and others to maintain all alcohol licensing and permitting using a fully integrated, web-based system; eliminating long drives to the DABS administrative office to deliver applications and make payments. The new online system and IT improvements reflect Governor Cox’s goal for streamlining and modernizing government, and his goal for enhanced focus on customer service. See additional information here

 

Post Updated: September 20, 2023
Posted On: September 20, 2023

New Purchasing Process: Technology Acquisition Approval (TAA)

As part of Utah Code 63A-16-204, Approval of information technology acquisitions, the CIO needs to approve all technology used in the state. The Technology Acquisition Approval (TAA) form was created for that requirement. It helps DTS and State Purchasing plan and assist with finding a solution if needed. Once a solution is found, the “Chosen Solution Approval Form” (Business Case) is completed by IT and submitted to the Chief Information Officer, Chief Information Security Officer, and the Agency Executive Director for Approval. This form will help streamline acquiring new technology by providing a clear and organized method for evaluating and selecting new technology solutions.

You can additional information here

Post Updated: September 20, 2023
Posted On: September 20, 2023

Utah Ranked #1 in Delivering Digital Government Services

The state of Utah has been a leader in delivering online government services and information for many years. That position was reinforced by the most recent rankings for state digital government services.

The Center for Digital Government ranked Utah first overall in the 2023 State Government Experience Awards. The Awards recognize progress and innovation in the delivery of online services in government at the state and local level. Utah has finished in the top three of the Center’s rankings every year the state has been eligible since 2006, and claimed the top ranking in 2007, 2009, 2017, 2018, and 2023.

“Utahns have come to expect excellence from Utah.gov and the state’s online services,” said Utah Governor Spencer J. Cox. “We are pleased to be recognized for these efforts and we will continue to improve the way we use technology to make it easier to interact with state government.”

More than 1,800 online services are available to Utahns through Utah.gov, the state’s official website. These services make interacting with state agencies and completing business with the government simpler, thus saving time, money, and other resources. For example, the Division of Wildlife Resources successfully sold tens of thousands of high-demand hunting permits through the online system, processed more than 200 transactions a minute during the peak of demand, and sold more than $1.5 million worth of permits in one day.

“We appreciate this recognition by the Center for Digital Government,” said Alan Fuller, Utah Chief Information Officer. “I am fortunate to work with an amazing team in Utah that successfully delivers digital government services. These services are essential to delivering on the Governor’s vision for Utah Home and we are committed to improving and expanding services for citizens and businesses in the state.”

The Government Experience Awards recognize the achievements and best practices of states, cities, and counties that excel at creating useful online government services and applications. The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government. Additional information can be found at https://www.govtech.com/gov-experience/government-experience-awards-2023-enhancing-access-and-efficiency

Post Updated: September 19, 2023
Posted On: September 19, 2023

New IT Director at UDOT Scott Jones

We are pleased to announce that Scott Jones is the new IT Director for Utah Department of Transportation (UDOT). Scott grew up in Oakland, California and received a BS degree in Civil and Environmental Engineering from Brigham Young University. After graduation, Scott joined UDOT and has worked there for over 25 years. Much of his career has been spent in Operations and Safety, becoming a national expert in data analytics and visualization. In March 2019 Scott became the UDOT Director of Data, Technology, and Analytics, a newly created division with the purpose of providing consistent technology and data analytics support throughout the Department. Please join us in welcoming Scott to DTS.

Post Updated: September 18, 2023
Posted On: September 18, 2023

Government Operations Rate Committee Approves FY2025 DTS Rates

The Department of Government Operations Rate Committee met earlier this month to discuss the proposed FY2025 DTS Rates. The Committee approved the rates, and now the Governor’s Office will consider the proposed rates. Ultimately, the Legislature will consider and give final approval for the FY2025 rates during the 2024 Legislative Session. You can see the full presentation and proposal here.

Included in the FY2025 rates is a new Seat Rate, which will make rates more simple and predictable. The rates will replace computer support (and helpdesk), security, security assessment, network, email, and software rates with a Device rate and a User rate.

Device Rate:  This rate would include the current computer support (and helpdesk), network, security, SCCM (software/patch management), and security assessment rates. 

User Rate: This rate would include Google Enterprise, AdobePro/Sign, Active Directory, and Identity Access Management.

Post Updated: September 19, 2023
Posted On: September 18, 2023

Utah Design System Workshops

DTS recently held workshops on how to utilize the new Utah Design System, available at designsystem.utah.gov. The System is a resource to agencies and DTS may refer to when implementing new or upgrading websites and applications. It will help guide the State on the components needed to ensure accessibility, security, and other industry best practices. You can see more about the Utah Design System here.

View the Workshop slide presentation here.

View the Business Workshop recording here.

View the Technical Workshop recording here.

We hope this is a valuable resource for state agencies and DTS employees going forward. The DTS User Experience team can help provide guidance for your teams when launching new websites and applications.

Post Updated: September 14, 2023
Posted On: September 13, 2023

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August 2023

Call Recording for the Tax Commission Contact Center System

The Tax Commission Contact Center team has recently enabled call recording in partnership with Qualtrics.  Call recordings are now captured on the Genesys system and pushed to Qualtrics for transcripted text. From there, both audio and text is analyzed for sentiment to help the Tax Commission determine how successful they are in the customer service. This solution gives the Tax Commission valuable information on how to improve customer service for tax payers that are calling in to Tax Commission agents for support.

Post Updated: August 28, 2023
Posted On: August 28, 2023

FY2025 Rate Committee Meeting is September 13

The Department of Government Operations Rate Committee will be meeting on September 13 to consider the proposed FY2025 DTS Rates. DTS will be proposing some rate changes, and will be presenting the rate impacts to the committee during this meeting. You can see more information on the rates here

Post Updated: August 28, 2023
Posted On: August 28, 2023

Design System Workshops

The new State of Utah Design System for official websites and applications is now available at designsystem.utah.gov. The Design System is a resource that agencies may refer to when implementing new or upgrading websites and applications. It will help guide the state on the components needed to ensure accessibility, security, and other industry best practices. 

 

What is a Design System? The System is a collection of reusable user interface (UI) components, elements, patterns, and templates—guided by a complete set of clear standards and design principles based on industry best practices. 

 

Join the Division of Technology Services for a Design System virtual workshop. The workshops will be held virtually on Google. If you are unable to attend live, we will record the sessions so you can view at any time. 

 

Business Overview Workshop

When: Tuesday, September 12

Time: 11:00 a.m. – 12:00 p.m.

Register here

This workshop is for agency leaders, managers, and communications specialists to learn more about how the Design System might benefit your agency. Learn how it can help your agency with a cohesive website strategy, and the benefits a Design System can bring to your customers. Participants can also discover potential operational efficiencies and ROI from using the System in your organization. 

 

Technical Workshop

When: Tuesday, September 12

Time: 1:00 p.m. – 2:00 p.m.

Register here

This workshop is for website content administrators, web and application developers, and anyone else interested in a technical deep dive into the System. Learn how to use and apply the system in your agency. You will also have the opportunity to ask the DTS team any technical questions you have about the System. 

 

Benefits of a Design System The Design System helps ensure compliance with industry best practices, accessibility, security, and Utah Code Subsection 63A-16-104(10), Subsection 63A-16-209, and Administrative Rule R895-14. The System can help guide agencies to:

  • Address issues with out-of-compliance websites (accessibility, acceptable practices & standards, etc.)
  • Minimize security risks (copycat/spoof websites, malicious domains, etc.)
  • Build websites and be confident that they’re using best practices
  • Easily implement the System using templates and provide code
  • Implement citizen-centric web design & use

 

Have questions about the Design System or Workshops? Contact us at dts_ui@utah.gov. 

Post Updated: August 21, 2023
Posted On: August 21, 2023

Virtru Secure Share is the approved standard for secure large file sharing via email

Earlier this year, the State of Utah discontinued the use of MOVEit for secure large file sharing via email. The Division of Technology Services approved the use of Virtru Secure Share, and it is now the official standard. 

 
Virtru SecureShare provides features that are Federal Risk and Authorization Management Program (FedRAMP) approved. Virtru SecureShare allows the sharing of large files securely with anyone, even if they are not using Virtru. Files are protected using the Trusted Data Format, which encrypts data and lets you set permissions and options for  shared files. For example, it allows for expiration dates, watermarking, or authentication requirements to your files, even after they are shared or downloaded to another device.
 
To use VirtruSecure Share:

  • Go to https://secure.virtru.com/secure-share/outbound
  • Log in by clicking on ‘Sign in with Google’, and then enter your State of Utah email address, and continue following the prompts for login
  • You can then select ‘Send’ or ‘Request’ on the left side
  • Complete the appropriate fields
You can see additional information here. Contact DTS at dts.utah.gov if you need help or have any questions. 
Post Updated: August 21, 2023
Posted On: August 21, 2023

Changes to Admin Rule R895-4: Subdomain Naming Conventions for Executive Branch Agencies

The Division of Technology Services is proposing changes to Administrative Rule R895-4: Subdomain Naming Conventions for Executive Branch Agencies. Changes are needed to be in compliance with domain requirements for government websites in Section 63D-2-105 of the Information Technology Act. 
 
All agency websites must use the utah.gov subdomain. Any exceptions must meet the requirements identified in Section 63D-2-105. 
 

The proposed changes are published in the current Rule Bulletin here: https://rules.utah.gov/wp-content/uploads/b20230815.pdf. Comments will be accepted until September 14, 2023. 

 
Please contact DTS with any questions. 
Post Updated: August 16, 2023
Posted On: August 16, 2023

FY2024 DTS Rate Change Information

Below highlights some of the changes you will see on your FY24 DTS Monthly Bill. 

Decreases:

  • Simple Storage: This is no longer a service DTS is providing and has been removed from the rate sheet.

  • VoIP and Persistent Chat: These communication services have decreased.

Service

FY2023

FY2024

Unit

6343:Business Phone Line VoIP

$29.16

$28.85

Line/Month

6341:Persistent Chat

$9.35

$8.78

User/Month

Increases:

  • Overall, the DTS rates have increased due to compensation increases including COLA, health, and dental.

  • Security Support: was increased to cover the Agency migration to the new Identity and Access Management (UtahID) system.

  • General Purpose and Backup Storage: have increased as users have moved to the cloud and on premise utilization has dropped. 

  • SQL and Oracle Database Core Model: DTS has been charging less than cost for both of these rates to bring Retained Earnings in line with Federal guidelines. The increase is to bring more in-line with actual costs. 

Other Rate Changes

  • Application Developer Rate: In order to simplify billing and help to make agency costs more predictable throughout the year,the hourly billing for DTS application developers changed from 8 tiers to 4 tiers. 

  • Other Storage and File Share Services: have been moved under the “6517:General Purpose Storage” rate.

Further information:

You can view all changes to the DTS Rates by going to https://dts.utah.gov/dts-rates

If you would like to see more details on why some of the rates changed and see your Agency’s impact reports, please go to the following links:

Post Updated: August 16, 2023
Posted On: August 16, 2023

Contact Center End of Life License Information

The Genesys Pure Connect on premise Contact Center System has announced End of Life and End of Sale dates. You can see the announcement here.  These are the critical dates to be aware of:

  • Now – No new development except minor bug fixes
  • January 1, 2024 – End of Sale on anything new
  • August 2024 – Last Renewal of License Maintenance
  • July 31, 2025 – No Support/Final Shutdown

Because End of Sale is fast approaching, DTS needs all agencies that utilize the Genesys Contact Center to look forward to the next 24 months to determine if new licenses are going to be needed.  If an agency will need new licenses, please contact Debbie Bauman at dbauman@utah.gov before November 21, 2023.

DTS is working on a replacement for the Contact Center in the future. Additional details will be available soon. 

You can see additional information here

Post Updated: August 16, 2023
Posted On: August 16, 2023

New Chief Technology Officer Chris Williamson

We are pleased to welcome Chris Williamson to DTS as the Chief Technology Officer. Chris has vast experience in technology engineering, management, and governance, most recently as CIO for Myriad Genetics. He has over twenty years experience of team building, program, and personnel management in technology and operations. Chris‘ innovative thinking will continue to help the state move forward to provide improved government services to the residents of Utah. Welcome Chris!

Post Updated: August 15, 2023
Posted On: August 15, 2023

New DTS Legislative and Planning Coordinator

We are pleased to announce that Nick Mecham is the new Legislative and Planning Coordinator for DTS. Nick will be joining DTS at the end of August and will be responsible for managing legislative affairs for the division, organizing policies for DTS, and also delving into grant opportunities. He has vast experience in legislative affairs, most recently with the Salt Lake County Mayor’s Office. Welcome Nick!

Post Updated: August 10, 2023
Posted On: August 10, 2023

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July 2023

New Fair Housing Unit Portal at Utah Labor Commission

The Utah Labor Commission recently rolled out a new Fair Housing Unit Portal, which  serves as a template for future interactions between the Labor Commission and the general public. This project has numerous benefits. For the Labor team, it provides an opportunity for the public to file a Fair Housing claim online for the first time. Additionally, complainants can now track their cases online, including seeing key dates and case activity. For the DTS team, this is our first application to be hosted in an AWS environment, and was a total team effort to complete. Massive thanks to Shayla Slamaker, Waiva Charlesworth, Tyler Whitacre and Ryan McNair for their guidance and support designing and testing this new site. Thanks as always to our amazing developers, Greg Parkinson, Todd Duvall, Dave Boyce, James Stevensen, Dustin Kerbel and PM Brian Masteller for all pitching in to make this vision a reality.
 
Post Updated: July 27, 2023
Posted On: July 27, 2023

2024 DTS Disaster Recovery and Continuity of Operations Plan is now available

The FY2024 DTS DR/COOP report is now available here. The obligation of DTS is to provide seamless services in spite of any event. The public expects the same good customer service from state government as it does from business. With these issues in mind, DTS agency management is committed to the development and maintenance of an effective disaster recovery/continuity of operations plan (DR/COOP).

Post Updated: July 27, 2023
Posted On: July 27, 2023

Microsoft Office 2013 Product Removal from Workstations

Microsoft Office 2013 products reached end-of-support in April 2023. Due to security risks, we will be removing Microsoft Office 2013 software from all employee computers beginning July 25, 2023. A few things you need to know:

  • The removal of this software is happening automatically in the background. No action is required from you.

  • The Microsoft Office files that you have created or stored on your computer will not be affected or deleted.

  • If you need to continue to use Office products, please work with your agency purchasing contacts to place an order for Office 365.

If you have any questions or need assistance, please contact DTS at dts.utah.gov.

Post Updated: July 12, 2023
Posted On: July 12, 2023

New Contract Attestations Process

The Division of Technology Services (DTS) is implementing a new process to manage and monitor the performance of all external entities that support mission critical state systems. Based on an internal risk assessment of contracts, DTS will require vendors to provide an annual attestation that they are  following the terms of the contract and applicable federal requirements. 

DTS will begin sending contract attestations in August 2023. Vendors will receive these attestations annually during the month of the contract anniversary.  Vendors are required to sign and return this document within 30 days of receipt. For contracts that involve Payment Card Industry (PCI) data, the vendor must provide a third-party auditor certificate of compliance to the state annually. It will be indicated on the attestation if this form is needed, and a vendor must submit it within 30 days to be in compliance.

 

Post Updated: July 12, 2023
Posted On: July 12, 2023

New Utah Design System is Available

Over the past few months, DTS has worked with many agencies and stakeholders to create a State of Utah Design System for official websites and applications. You can access the System at designsystem.utah.gov. The System is a resource to agencies and DTS may refer to when implementing new or upgrading websites and applications. It will help guide the State on the components needed to ensure accessibility, security, and other industry best practices. 

What is a Design System? The System is a collection of reusable user interface (UI) components, elements, patterns, and templates—guided by a complete set of clear standards and design principles based on industry best practices. 

Why do we have it? Utah State Code Subsection 63A-16-104 requires DTS and executive branch agencies to coordinate on the creation of a set of “basic website standards for agencies that address common design standards and navigation standards.” Suppose you are thinking of building a new website or application. In that case, you may refer to the System to ensure compliance with industry best practices, accessibility, security, and Utah Code Subsection 63A-16-104(10), Subsection 63A-16-209, and Administrative Rule R895-14

The System can help guide employees and agencies to:

  • Address issues with out-of-compliance websites (accessibility, acceptable practices & standards, etc.)
  • Minimize security risks (copycat/spoof websites, malicious domains, etc.)
  • Build websites and be confident that they’re using best practices
  • Easily implement the System using templates and provide code
  • Implement citizen-centric web design & use

How do we implement it? The System includes simple code for an agency site or application. This information can also be shared with vendors working on agency web assets. DTS can help implement the standards and answer any questions.We are here to help!

We hope this is a valuable resource for state agencies and DTS employees going forward. The DTS User Experience team can help provide guidance for your teams when launching new websites and applications. 

Post Updated: July 12, 2023
Posted On: July 12, 2023

State of Utah Tableau Day is July 31

Join us on Monday, July 31 for State of Utah Tableau Day! Data is the foundation of good government. It is the connective tissue between technology and people. Fostering a culture of data literacy and embracing data-driven governance are essential to ensure the continued technological leadership of the state. Join us to learn more about one of the world’s most powerful data management platforms, Tableau.

 
When: Monday, Jul 31, 2023 8:00 a.m. – 4:00 p.m.
Where: Taylorsville State Office Building, Tuacahn Room (or virtually)
Cost: Free to all state employees

Register Here. Please be sure to get your supervisor’s approval before registering. 

 
To start the day, users will learn the ins and outs of Tableau Prep and Tableau Desktop with hands-on training. The second part of the day will focus on creating a data-driven culture with governance strategies and transforming analytics with Tableau AI innovations. Connect with data-driven peers and join your local Tableau team to learn more about Tableau and creating a data culture.
Post Updated: July 10, 2023
Posted On: July 10, 2023

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June 2023

FY2024 Rates go into effect on July 1

The FY2024 DTS rates will be effective July 1. See the full list here. Agencies can expect to see the new rates on the July bill. Please reach out to DTS Billing at dtsbilling@utah.gov if you have any questions. 

Post Updated: June 28, 2023
Posted On: June 28, 2023

New Google Learning Site for State Employees

 A new Google Learning Site is now available for state employees at https://dts.utah.gov/google. Training videos and documents for everything Google (mail, calendar, drive, chat, meet, etc.) have been published in one place to make it easier for employees to get more information on how to use Google. This information can be especially useful for new state employees who are learning how to use Google on a daily basis, or those that have a question about how to use a specific Google tool. 

Post Updated: June 28, 2023
Posted On: June 28, 2023

2023 IT Excellence Awards

State of Utah Chief Information Officer Alan Fuller announced winners of the 2023 Utah IT Excellence Awards at the Utah Digital Government Summit in June. The Utah IT Excellence awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The awards also provide an opportunity for state and local government in Utah to learn about IT leaders and projects that are changing the way government does business.

Congratulations to the winners!

Visionary Award: Provider Reimbursement Information System for Medicaid (PRISM)

In April, Utah Medicaid replaced the legacy Medicaid system with PRISM. This project has taken many years of hard work and dedication from the team. This new system replaces the Utah Department of Health and Human Services’ 40+ year old legacy mainframe Medicaid Management Information System (MMIS) and Implements a fully Modular and Cloud-Based Solution. PRISM is scalable and will comfortably process both the current and future Utah claims and transaction volumes. This project is a major milestone in moving the state from legacy systems to new modern systems to help provide government services to the residents of Utah.

Best Use of Social Media: UDOT Cottonwood Canyons

During the epic ski season this last winter, the Utah Department of Transportation was able to disseminate information quickly via the UDOT Cottonwood Canyons social media accounts on Twitter, Facebook, Instagram, YouTube, and Flickr. Skiers, snowboarders, and outdoor enthusiasts got real time updates for Big and Little Cottonwood Canyons road closures and restrictions, traction laws, estimated wait times, parking availability, ski resort updates, public transportation, weather, and much more. UDOT Cottonwood Canyons kept all of us safe and informed so we could continue to enjoy all the snow. 

Best Use of Emerging Technology: Utah Outdoor Recreation OHV Education Course 

The Utah Outdoor Recreation OHV Education course, offered by the Utah Division of Outdoor Recreation (DOR), is the first of its kind in the nation and helps to preserve access and increase rider safety. The trends with OHV use is increasing every year. The machines are so capable in getting us to the most scenic places in Utah. The community knew they needed to provide some educational resources for responsible trail use. 

With such a wide range of diverse users, the training needed to be accessible, simple, and handle a large quantity of users taking the course simultaneously. Tyler Tech provided an online course with materials and prompts for everyone to understand. This course is available to take on computers and mobile devices. It can be taken anywhere service is available. The course content was made to educate on the most important OHV issues that Utah is experiencing. Educational paragraphs, website links, and video were selected to capture the content. Tyler Tech was able to provide this simple yet effective format for all of our OHV users.

Over 175,000 people have completed the state’s new adult off-highway vehicle (OHV) education course since it was implemented January 1, 2023. 

The most significant change is what we are seeing on the trail systems. We have seen more hand signals as OHVs are passing each other. We are seeing a community talk about sections of the course on the trails. We are seeing a high compliance with courses completed. If any community is showing stewardship, the OHV community is leading the way!

Best Partnership: GreatSaltLake.utah.gov

Declining water levels of the Great Salt Lake over the past several years led to the need for data-informed guidance to help preserve this precious resource. The Department of Natural Resources, Department of Agriculture and Food, Department of Environmental Quality worked on a strike team to conduct research and assess potential recommendations. Together, this group quickly stood up a website, GreatSaltLake.utah.gov, to deliver valuable data and recommendations to policymakers for decision-making. The website also provides valuable information and guidance for the residents of Utah to help protect and preserve the Great Salt Lake. 

Best Use of GIS: Provo City Maps Portal

On the Provo City Maps portal, you can see 16 detailed maps covering parcels, trails, zoning, things to do, projects…even chicken counts. The portal is being recognized for its overall composition, user friendly design, breadth of services, utility to citizens, and creative applications. The portal provides spatial data, analysis, mapping and applications to city departments and citizens to improve efficiency, communication, and decision making. 

Best Use of Data: Domestic Violence Lethality Assessment

Domestic violence has continued to be a major problem across the country and in the State of Utah. Finding solutions to help protect domestic partners and curve the occurrence has become an item of much attention. During the last legislative session, a bill was presented and passed to help make changes to solve this problem.

The team has worked to develop a Lethality Assessment that law enforcement uses to help determine the potential danger a victim may be in, gather crucial data needed for study and future protection, as well as provide law enforcement with resources including live aid and support from specialists within the Department of Public Safety.

Time was of the essence on this project, and finding a way to get this in the hands of as many law enforcement agencies across the state as soon as possible became a priority. The data captured by this system will help provide better information on this crisis in the state. 

Post Updated: June 28, 2023
Posted On: June 28, 2023

Updated Agency Billing Dashboard

We are pleased to announce recent enhancements to the DTS Agency Billing Dashboard. These updates aim to significantly improve the functionality, accessibility, and overall clarity for our customers, including:

  • Replaced the Service Name on the main DTS Billing Reports with the DTS Rate. This modification streamlines the information presented, reduces the number of lines, and facilitates easier matching of what you see with the associated DTS Rate.
  • Added a new “Billing Summary” report conveniently located on the main dashboard page. This report provides essential details about your agency’s charges without overwhelming you with excessive information. You will still be able to drill down into the details to view all available details if needed.
  • Made improvements to the dashboard’s filtering capabilities, ensuring a more seamless and efficient user experience.

To assist you in making the most of these updates, we have updated our instructions to reflect the latest changes. You can also see a new training video here

We hope that these enhancements improve your overall experience with the DTS billing dashboard. 

Post Updated: June 26, 2023
Posted On: June 26, 2023

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May 2023

Utah Department of Government Operations Executive Director Marvin Dodge announces Van Christensen as new division director of finance

Executive Director Marvin Dodge has announced the appointment of Van Christensen as the new division director for the Utah Division of Finance. He succeeds Jonathan Ellis, who served as interim director since March following the departure of Janica Gines, who served in the leadership role since 2018. Welcome Van! See additional information here. 

Post Updated: May 30, 2023
Posted On: May 30, 2023

DMV e-services Now Available

The Utah State Tax Commission recently announced that e-services are now available at the Division of Motor Vehicles. The modern, streamlined experience offers fast, secure, 24/7 DMV interactions. Check it out at dmv.utah.gov. 

 

Motor vehicle e-services available

Post Updated: May 30, 2023
Posted On: May 30, 2023

Windows 11 Project is Underway

Microsoft has come out with a new operating system, Windows 11. They are scheduled to stop supporting Windows 10 with security updates and patches in October of 2025. At that point, we will no longer allow any computers running that operating system on our network because it would be too much of a security risk.

We are working at a measured pace to upgrade all computers to Windows 11 between now and then. All new computers purchased at this point are running Windows 11.

We still have about 18,000 computers to upgrade over the next two years. Many of these, approximately 6,000, will refresh naturally as they age out and are replaced with computers that have Windows 11 preinstalled.  For the remaining 12,000 computers, which are compatible with Windows 11 and not slated to be replaced anytime soon, we will schedule and perform upgrades. We will be sending instructions to employees to help them understand what to expect with the upgrade. The impact to employees should generally be minimal, but a reboot will be required once the upgrade is complete.  We will be staggering the upgrade schedule so as not to overwhelm support staff, and to schedule the upgrades as conveniently as possible for agencies.

You can see more information about the project here.

Post Updated: June 28, 2023
Posted On: May 26, 2023

Take the New Guiding Our Growth Survey

Interested in the impacts of population growth in Utah? Want to make sure your voice is part of the conversation about your community’s future? Take the new Guiding Our Growth survey at https://guidingourgrowth.utah.gov/beheard/.

 

Preserving Utah’s unique quality of life requires carefully weighing the impacts of potential decisions about housing, open space, water, transportation, and more.This new survey leads participants through zip-code-specific options for dealing with growth challenges. The answers aren’t easy, but the best solutions require collaboration and facing the toughest decisions head-on. 

 

Utah leaders statewide invite the public to share their opinions about how to guide Utah’s growth. The survey will extend through the summer. Results will direct the “big ideas” required in the near future to ensure the best Utah possible for future generations. 

 

Take the time to be heard.

Post Updated: May 10, 2023
Posted On: May 10, 2023

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April 2023

Gov. Cox Orders New Coordinated Effort to Protect Personal Data

Utah Gov. Spencer Cox has issued an executive order directing Utah’s chief privacy officer to create a strategic plan to safeguard the personal information of Utahns.

“From getting a driver license to registering to vote to opening a business, state government requires the disclosure of personal information for almost all of the services it provides,” Gov. Cox said. “This is a sacred trust and we want to make sure that every state agency has a set of policies and procedures that will protect the privacy of all Utahns.”

In 2021, the Legislature created a chief privacy officer position in the Department of Government Operations to oversee the collection, storage and protection of the information state agencies acquire. Executive Order 2023-06 requires the chief privacy officer to complete a full assessment of state agency practices and present a coordinated strategic plan to the Governor’s Office by Aug. 1, 2023.

See the full Executive Order here

Post Updated: April 25, 2023
Posted On: April 25, 2023

DTS Spring Clean Up

The DTS Administrative Services Team and Desktop Team recently completed a statewide surplus cleanup. Thanks to extraordinary efforts from the Administrative Services team and the Desktop teams, we have been able to get over half of the desktop sites complete, and should have the other half completed by the end of May.

Just last week they were able to dispose of over 12,500 pounds of surplus (IT equipment) from just two Salt Lake City buildings.

Before…

After…

Post Updated: April 25, 2023
Posted On: April 25, 2023

Volunteer Team at Homeless Shelter

A few DTS employees recently volunteered some time to serve breakfast at the Road Home. They woke up earlier than normal and served in the kitchen all morning, which is out of the ordinary for most of us, but we are grateful to have them donate their precious time to help our community.  Thank you to these outstanding individuals! Dan Harmuth, Kevin Lopez, Debbie Bauman, Chris Bramwell, Jay Locker, and Martin Gonzalez.
Post Updated: April 25, 2023
Posted On: April 25, 2023

New Provider Reimbursement Information System (PRISM) at DHHS

On April 3, 2023, Utah Medicaid replaced the Medicaid Management Information System (MMIS) with PRISM. This project has taken several years of hard work and dedication. In PRISM’s first few weeks in operation we have seen great success. Priority issues right now include getting accurate eligibility files to managed care plans, processing submitted provider enrollment forms, and processing lab claims. The system has already started processing claims from the “freeze” period and has paid tens of thousands of claims totaling millions of dollars.

Post Updated: April 25, 2023
Posted On: April 25, 2023

2023 Utah Digital Government Summit is June 27

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

Utah Digital Government Summit – LIVE!
June 27, 2023 | Registration Now Open
Hilton Salt Lake City Center | Salt Lake City, UT

Post Updated: May 26, 2023
Posted On: April 19, 2023

Xcitium is the New Antivirus Software Tool for the State of Utah

Starting the week of April 10, 2023 the antivirus software tool used by the State of Utah was rebranded from COMODO to Xcitium. This is the newest version of the antivirus software, and protects state computers at the highest level. There is no change to the normal antivirus procedures or policies.

State employees will receive a popup prompt from Xcitium to restart their computer after the software has updated on their computer. Employees should restart their computer at their earliest convenience to complete the installation. The prompt looks similar to the image below:

Post Updated: April 14, 2023
Posted On: April 14, 2023

Commerce Deploys New SocialMedia.Utah.Gov Site

SocialMedia.Utah.Gov was deployed and made available to the public at noon on March 24th in support of Governor Cox’s initiative and bill signing of Senate Bill 152 and House Bill 311 to help protect children and youth from the negative effects of social media.   The website provides information about new laws that regulate social media companies and research on the effects of social media.  It empowers parents with information, education and tools to protect youth from the harmful effects of social media and provides an avenue for individuals to get regular email implementation updates.  

Many individuals played key roles in bringing this effort to fruition in a very short time period.   Eduardo Mendivil completed all the coding and was critical in the design, content and style of the page.  As Carolyn Dennis explained, “This site would not have been live for the signing without Eduardo.  He not only did the coding, he designed and styled our rough ideas into a professional and beautiful resource for the people of Utah.”  Carolyn Dennis was the Commerce point of contact with agency Executive Director  Margaret Busse, Katie Hart and Melanie Hall providing guidance on content.  Natalie Pyne was the Governor’s Office point of contact and provided content and resources from Aimee Winder Newton and Jennifer Napier-Pearce.  Destiny Calvano organized DTS personnel and ensured technology resources and capacity was sufficient to meet the technology need.   Conception, design, content and deployment were completed within 5 business days and the website was deployed just before Governor Cox signed the legislation into law the afternoon of March 24th 2023.  

Post Updated: April 12, 2023
Posted On: April 12, 2023

DTS Procurement News for Vendors

We are sharing this information with DTS vendors to notify you of various changes to the way quotes and invoices are being processed. Your participation in including these items is appreciated in order for us to process IT procurements and invoice payments in a timely manner.

Contracts

Going forward, all quotes and invoices must have a contract listed. Please make sure the contract is added to any quote requested by a State of Utah customer and to any invoice sent to State of Utah customers or Accounts Payable. In addition, if there is not a contract for the requested item(s), please indicate this on the quote.

Purchase Orders

When a PO is received by your company please reply all with a confirmation that it has been received and is being worked on.

New Process for Quotes/Invoicing

Please add dates to anything time-related. This will include anything under software, licensing, support, maintenance and/or subscriptions. If it is quarterly, please specify which quarter(s) and for monthly, please specify which month(s). Start and end dates will need to be on quotes and invoices moving forward. If the start date is dependent on when the PO is received, please make sure the specific dates are listed on the invoice that follows.

Post Updated: April 12, 2023
Posted On: April 12, 2023

New Chief Enterprise Architect is Joe Jackson

We are pleased to announce that Joe Jackson is the new Chief Enterprise Architect for DTS. Joe will be working closely with Dave Fletcher on technical architecture standards and solutions while also supporting the Architecture Review Board. He will be coordinating with IT architects across DTS to implement new technologies and coordinate integration and support at the statewide level.

Joe left the private sector eight years ago to join the State of Utah. His time with the state has focused on ensuring government agencies have access to timely, complete, and accurate data to support their organizational objectives. He accomplished this with his teams through implementing process improvements, automation, system enhancements, and electronic data exchange. Joe previously managed the Division of Disease Control and Prevention Informatics Program at the Utah Department of Health where his team of DTS and UDOH staff maintained much of the core IT infrastructure for the COVID-19 response. His former roles in DTS include analyst, manager, lead application manager, and architect positions supporting DHHS and the single sign-on citizen and business portals. He applies technology and management experience along with degrees in biomedical engineering and business administration to improve the efficiency of service delivery.

We are excited to have Joe transition into his new role over the next few weeks. Congratulations Joe!

Post Updated: April 12, 2023
Posted On: April 12, 2023

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