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March 2023

Bryan Brown is the New IT Director at DNR

We are pleased to announce that Bryan Brown is the new IT Director at the Department of Natural Resources. Bryan has worked in IT for over 29 years. After joining the State of Utah, Bryan has spent six years supporting the Department of Health’s Division of Medicaid and Health Financing where he was instrumental in increasing the confidence of DMHF in DTS and in its capabilities by providing leadership and stability to complete critical DMHF projects, while improving the communication between DTS and DMHF. After the department merger into the new Department of Health and Human Services, Bryan became a Lead Application Manager supporting DTS teams for the Division of Integrated Healthcare, Division of Aging and Adult Services and the Division of Services for People with Disabilities.

In addition to his Bachelor of Engineering degree from the University of Utah, Bryan is certified as a Firewall Administrator, a Microsoft Certified Systems Engineer, a Silicon Graphics System Administrator, a Novell Certified NetWare Engineer, and a Certified SAFe 5 Agilest. He is a new grandpa who lives in Riverton Utah, with his wife, daughter, cat and dog, and has two sons who have moved out on their own. He enjoys cooking, reading, the occasional computer game and watching sports on the weekend.
He will be transitioning to his new role in the next few weeks. Please join us in congratulating Bryan. 
Post Updated: March 21, 2023
Posted On: March 21, 2023

Great Utah Shakeout is April 20

At 10:15 a.m. on April 20, 2023, hundreds of thousands of Utahns will “Drop, Cover, and Hold On” in The Great Utah ShakeOut, the state’s largest earthquake drill ever! Major earthquakes may happen anywhere you live, work, or travel. The ShakeOut is our chance to practice how to protect ourselves, and for everyone to become prepared. The goal is to prevent a major earthquake from becoming a catastrophe for you, your organization, and your community.

DTS will be participating in the drill this year. Be sure to have the contact information of your peers, supervisors, and fellow employees updated in the event an emergency takes place. 

Post Updated: March 8, 2023
Posted On: March 8, 2023

Utah Labor Commission Releases New Adjudication Document Upload System

DTS worked with the Utah Labor Commission to implement a new Adjudication Document Upload system. The new system allows individuals to submit legal documents, such as petitions and requests for hearings, to the Labor Commission Adjudication Division online instead of via mail or other methods. Agency staff can then review and file the documents into the appropriate SPUD (SPUD is the applicaiton adjudication uses to do their case work) case directly from one location. The new system replaces manual email processing, is expected to increase productivity significantly, and provides more robust auditing. Constituents are informed of submission status throughout the process by automated emails confirming document receipt and processing. You can see the new system here
Post Updated: March 8, 2023
Posted On: March 7, 2023

Statescoop 50 Awards: Voting is Now Open

Voting is now open for the 2023 Statescoop 50 Awards. Go here to vote. There are three nominations from Utah: Alan Fuller, Dave Fletcher, Chris Bramwell, and Protecting and Preserving the Great Salt Lake from the Division of Water Resources. According to the Statescoop website, “The StateScoop 50 Awards annually honor the best and the brightest who make state government more efficient and effective. These awards celebrate the outstanding achievements of our peers and acknowledge their tireless efforts to make a positive impact in the government IT community and in public service.” Please take a few minutes and vote for your favorites before April 7.

Post Updated: March 16, 2023
Posted On: March 7, 2023

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February 2023

UGRC Contributes to Broadband Efforts in Utah

The FCC is putting together a new, more detailed map with locations to identify where broadband service is offered. This map will serve as the new foundation for broadband analysis, policy, and grant distribution. Individual states were offered the chance to submit corrections and updates based on their local knowledge. 

The Utah Geospatial Resource Center (UGRC) worked with the Utah Broadband Center to help individual counties prepare submissions by handling all of the data formatting and validation steps as well as the actual submission to the FCC. This allowed the counties to spend their valuable and limited time focusing on the things that they are the authoritative source for—apartment numbers, incorrect addresses, new development, etc. The data coming from counties is aggregated by the UGRC and stored in the State Geographic Information Database (SGID). This coordinated effort means Utah will get its fair share of the funding and be able to distribute it to where it will make the biggest impact.

Thanks to the hard work of the participating counties, UGRC, and the Utah Broadband Center, Utah had by far the most corrections accepted by the FCC from any state. We added 24,598 residences that weren’t included (“Missing broadband serviceable location”) and corrected the addresses of 23,491 residences already included (“Incorrect primary address”).

Post Updated: February 24, 2023
Posted On: February 24, 2023

2023 Security Awareness Training is Now Available

The 2023 Security Awareness Training is now available. All executive branch state employees must complete the training annually. One of the most important elements of our defense and protection of the state’s information assets is user awareness and training. As an authorized user of the state’s information resources, you have an obligation to help protect the confidentiality, integrity, privacy, and availability of the state’s data. Part of that obligation is completing the required annual security awareness training. To complete the training, go to the Security Awareness – 2023 page.

Post Updated: February 24, 2023
Posted On: February 24, 2023

Rachael Cassady is the New Edge Director

We are pleased to announce that Rachael Cassady is the new IT Director for the Edge Group in DTS-Operations.

Rachael brings a range of experience to this position, having spent 27 years working for the State of Utah in various roles. Her career began as an Environmental Scientist with DEQ, where she then moved on to become a Compliance Program Manager with the Division of Drinking Water.  In 2020, Rachael became an IT Analyst Supervisor with DTS, serving DEQ. Throughout her career, she has had exposure to a wide variety of people and programs within the State of Utah along with many Citizen engagements.

Rachael graduated from the University of Utah with a Bachelor’s degree in Biology, and from Western Governors University with a Master’s degree in Secondary Science. She enjoys skiing, mountain biking, riding horses, University of Utah football, and playing classical violin. She is thrilled to take on this new challenge as IT Director for the DTS Edge Team.

Please join us in congratulating Rachael.

Post Updated: February 21, 2023
Posted On: February 21, 2023

Network in a Box

There’s a behind-the-scenes story to the new pop-up liquor store at the Salt Palace Convention Center for the NBA All-Star Game weekend. The Division of Technology Services network team built a system that allows the pop-up store to connect to state resources in a secure manner from a portable network case. This “Network in a Box” not only takes care of the immediate need for the Utah Department of Alcoholic Beverage Services (DABS) but addresses the potential future needs when a network needs to be immediately accessible, but a secure state-connected wired infrastructure may not be available.

The self-contained system is one a small mobile rack encased with wheels. It contains drawers, UPS (battery backup), wireless (WiFi) access point, and other features. The case provides two separate LTE connections (AT&T and T-Mobile), and can accommodate a third public internet network hardwire connection. This provides multiple ways for a pop-up store to achieve connectivity to DABS resources to stand up a store, basically, anywhere. 

Post Updated: February 14, 2023
Posted On: February 14, 2023

DTS Special Billing Agreement (SBA) Signature Change

In an effort to streamline the DTS Special Billing Agreement (SBA) process, agencies will no longer need to sign DTS SBAs effective immediately. We will continue to have agencies approve SBAs in ServiceNow, but no PDF will be sent for signatures. Additional information can be found here. Please reach out to your IT Director with any questions. 

Post Updated: February 14, 2023
Posted On: February 14, 2023

New IT Director at DHHS

We are pleased to announce that Rachael Stewart is the new IT Director for the Department of Health and Human Services. Rachael has worked for the State of Utah for 23 years. She started as an Eligibility Specialist with DWS and went on to fill various positions including Program Specialist, Trainer, Business Analyst and Program Manager. She began working for DTS in 2016 as a Sr. Project Manager and has spent the last 4 and a half years at DHHS (formerly DHS) as an IT Manager. She feels fortunate to have worked with a wide variety of state and federal programs that support Utahns. Rachael attended the University of Utah and majored in Political Science. She is excited for this new challenge and looks forward to continuing to work with DTS and DHHS. 

Post Updated: February 28, 2023
Posted On: February 14, 2023

Snowforce is March 1-3

The Salesforce event specifically designed for Utah is back this year! Snowforce is the premier networking and learning event for the Utah Salesforce community. There is something for everyone: an executive track, an architect track, a marketing cloud track, and a bunch of hands-on learning sessions. This event typically attracts over 500 attendees.


See additional information and register at


Wednesday March 1st: Networking Dinner @ 6PM
Thursday March 2nd: Main Event & Sessions @ 8AM – 5PM, at the Utah Cultural Celebration Center, 1355 W 3100 S, West Valley City, UT 84119.
Friday March 3rd: Ski Day at Snowbird @ 8:30AM – 4:30PM

The cost is $60 for the main event and sessions.
This is a fun, local event where anyone who is interested in Salesforce can get hands-on experience, talk to other local Salesforce users and businesses, and more! (Also, why not?)
Post Updated: February 10, 2023
Posted On: February 10, 2023

New Enterprise Software Catalog

DTS has made a new catalog available in ServiceNow for enterprise software, including Atlassian products (Jira, Confluence, Trello), Zoom, GitHub, and Lucid. You can easily purchase software using this catalog. 

  1. Go to the new catalog here

  2. Click on the applicable software

  1. A new tab will open up with the applicable Google Form

  2. Fill out the Google Form and click submit

  3. DTS will complete the setup, and send you a notification when the software is ready for you to use

Post Updated: February 9, 2023
Posted On: February 9, 2023

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January 2023

New Hosting Director

I am pleased to announce that Patrick Funk is the new Hosting Director for DTS. In this role Patrick will oversee the Hosting Operations organization at DTS. This organization reports to the COO, Dan Harmuth, and handles all enterprise hosting infrastructure tasks for DTS. In addition, DTS Hosting provides DevOps functions and enterprise database services.
Patrick has worked for the state for 18 years, most recently as the manager of the Core Cloud team, which manages the state’s hosting infrastructure operations. He has worked with nearly every agency in depth at one point or another over the years, and really enjoys the work that DTS does for the state.  
Patrick has a Masters of IT Management from Western Governors University, and a Bachelors of Information Systems from the University of Utah, though he still claims BYU as his team. In his spare time, Patrick loves sports of all kinds, but especially NBA, soccer, and football. 

Post Updated: January 26, 2023
Posted On: January 26, 2023

New Boards and Commissions System

In December 2022, a new upgrade to the Boards and Commissions application was rolled out. This project was a successful partnership between DTS and the Governor’s Office, and followed an in-depth review of workflow processes and procedures to identify areas of improvement. 
The analysis involved customer interviews with both internal staff, agency staff and the general public that resulted in a detailed statement of work that could be followed by the development team. The end result was a much more current looking website, with better usability and a self-service approach for the application process.

The new site provides resources to learn about what Utah’s boards and commissions do and how their work benefits our communities, as well as how to become involved as a board member. You can see the new system at

Post Updated: January 24, 2023
Posted On: January 24, 2023

2023 Maps on the Hill is February 14

Utah’s Maps on the Hill exhibit will be held on February 14 in the Utah State Capitol Building Rotunda from 11:00 a.m. – 2:00 p.m. 

Maps on the Hill, a free event, is a great way to learn how current mapping technology is being applied to important issues across a wide range of disciplines including economic development, natural resources, infrastructure management, public lands and environment issues, efficient services delivery, and more.  Maps on the Hill is expected to draw many map exhibits from all levels of government, private sector firms, and higher education. Utah’s elected officials and the public are invited to come learn about the various mapping projects from professionals and students.

Maps on the Hill is organized by the Utah Geographic Information Council (UGIC), a statewide user group of Geographic Information System (GIS) professionals, in partnership with the Utah Geospatial Resource Center (UGRC).

More information is available at

Post Updated: January 24, 2023
Posted On: January 24, 2023

Save the Date! 2023 Utah Digital Government Summit is June 27

The 2023 Utah Digital Government Summit will be on June 27 at the Hilton Salt Lake City Center. Registration is not yet open, but more information will be coming soon. See additional detail here


Post Updated: January 24, 2023
Posted On: January 24, 2023

New Assistant Division Director Tricia Cox

We are excited to announce that Tricia Cox has accepted a new position as DTS Assistant Division Director. We look forward to working closely with Tricia in her new role. As Assistant Director, Tricia will be instrumental in improving all aspects of DTS and helping us continue to provide exceptional service to state agencies. She will help coordinate and execute a variety of division initiatives. 

Tricia has substantial experience with DTS, most recently as the IT Director for the Department of Health and Human Services. Over the past year, Tricia’s teams have successfully completed huge projects, including migrations to the Cloud and the merging of two of the largest agencies in the state. 


Post Updated: January 24, 2023
Posted On: January 24, 2023 Awarded Best Mobile Government Website of 2022 was recognized recently by the Web Marketing Association as the best mobile government website of 2022. The awards recognized Utah for “Content is designed to be decentralized, organic, and dynamic. Content relevant to each unique agency is created by thousands of different people without centralized constraints or processes.”
For almost 25 years, The Web Marketing Association has produced the annual WebAward Competition, the premier annual website award competition that names the best Web sites in 96 industries while setting the standard of excellence for all website development.
See additional detail here

Post Updated: January 24, 2023
Posted On: January 24, 2023

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December 2022

Scaled Agile Framework

DTS is implementing the Scaled Agile Framework (SAFe) as our project and service delivery methodology across the organization. SAFe is a set of industry best practices and organizational tools that will help teams plan work, manage change, and coordinate efforts. 

SAFe will help us:

  • Facilitate a culture of continuous planning and build quarterly plans that increase visibility and promote alignment
  • Identify dependencies and risks early so that they can be addressed before they impact our work
  • Manage resources so that we can plan the right work and the right amount of work
  • Continuously improve and adapt our processes to meet the needs of our teams and the Agencies we serve

We have already started training some of our employees, and will continue to train all DTS employees through September 2023. DTS will be working closely with agencies throughout the next year to improve planning and prioritization of IT projects and initiatives to better meet needs. 

Scaled Agile Framework

Post Updated: December 15, 2022
Posted On: December 13, 2022

Microsoft Office End of Life

Microsoft has indicated that they will no longer be supporting different versions of the Office suite throughout the next few years. Some agencies are currently using the products that are slated for end of life (EOL) in April 2023. The State currently has a number of machines with end of life (EOL) Microsoft Office products installed on them which require remediation. There are also Office products that are going to be expiring in the next couple of years that we want agencies to be aware of. We will be working with agencies in the coming months to determine a plan for migration.

The following are upcoming end of life dates for Microsoft Office products:

Office Version End of LIfe Date
Office 2010 and older End of Life
Office 2013 4/11/2023
Office 2016 10/14/2025
Office 2019 10/14/2025
Office 2021 10/13/2026
Office 365 Never – Indefinite updates

Additional information can be found here.

Post Updated: December 13, 2022
Posted On: December 13, 2022

Windows 11 Update

DTS is workin with agencies to adopt Windows 11 before Microsoft deprecates Windows 10 in 2025. We are working on a detailed plan and specific instructions for state employees in the coming months. You can see more information on the Windows 11 page on the DTS website. 

Windows 11 Adoption

Post Updated: November 28, 2022
Posted On: November 28, 2022

Update on Zoom Licenses

Many agencies are currently using Zoom to host meetings and webinars where Google Meet does not fit the agency’s needs. Google Meet is the DTS recommended standard for meetings and webinars, but we have approved the use of Zoom Meetings/Webinars as an architectural supplemental standard if Google Meet will not work for the meeting.

Agencies have not had to pay for Zoom licenses in the past, as this has been paid for through the Telework Initiative funds provided by the Governor’s Office. Beginning December 4, 2022, Telework Initiative funds will no longer be available and agencies will need to begin paying for Zoom licenses if needed.

IT Directors will be working with agencies to determine how many Zoom licenses you will need in the future. When we have an estimate of how many licenses are required, we will be negotiating more accurate pricing with Zoom. You can see additional details here.

Post Updated: November 2, 2022
Posted On: November 2, 2022

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October 2022

Funded Projects in FY2023

During the 2022 Utah Legislature General Session, the Division of Technology Services (DTS) and several state agencies were given general fund money in FY2023 for various information technology projects. This document provides an overview of the projects that DTS is assisting the agencies with during this fiscal year.

Funded Projects 2022

Post Updated: October 31, 2022
Posted On: October 31, 2022

New Google Chat

On October 28, Google Hangouts will no longer be available. Google is replacing Hangouts with Chat. DTS has already upgraded its users, but has allowed access to both products during the migration. The change on October 28 will only affect those that are going directly to the web version of Hangouts at will automatically redirect for users to Google Chat. 

You can see additional details from Google here. If you need assistance, please contact DTS at

Post Updated: October 27, 2022
Posted On: October 27, 2022

Notarizations in Adobe Sign Now Available

DTS is now offering agencies a way to do Notarizations within Adobe Sign. Adobe has partnered with the company Notarize, and it is integrated directly into the Adobe Sign Console. This service has been approved by the Lt. Gov Office for Notary use and approved by the DTS Architecture Review Board for State use.

See additional detail here. 

Post Updated: October 27, 2022
Posted On: October 27, 2022

October is Cyber Security Awareness Month

Governor Cox has declared October as Cybersecurity Awareness Month. This October, Utah is joining the Department of Homeland Security to raise cybersecurity awareness during Cybersecurity Awareness Month. This year’s campaign theme — “See Yourself in Cyber” — demonstrates that while cybersecurity may seem like a complex subject, ultimately, it’s really all about people. We encourage you to See Yourself taking action to stay safe online. That means enabling basic cyber hygiene practices: think before you click, update your software, have good strong passwords or a password keeper, and enable multi-factor authentication (meaning you need “More Than A Password!”) on all your sensitive accounts. 
If you haven’t taken the Utah Security Awareness Training yet this year, please do so here
You can see more great tips and information about Cybersecurity 101 here

Post Updated: October 5, 2022
Posted On: October 5, 2022

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September 2022

Utah Receives “A” Grade in Digital States Survey

The Center for Digital Government announced the state of Utah again topped the Digital States Survey. Conducted every two years, the survey evaluates states’ use of technology to improve service delivery, increase capacity, streamline operations and reach policy goals, and assigns each state a grade based on quantifiable results. 


This year, Utah exited the state’s main data center. Utah decommissioned, shifted to the cloud or physically moved more than 2,000 servers and more than 3,300 pieces of equipment. It also modernized, upgrading 10GB Internet to 100GBs and re-platforming systems. Transitioning more services to the cloud has also improved performance and positioned the state to use new technologies, such as Artificial Intelligence. An emphasis has also been placed on data privacy, with the hiring of a new Data Privacy Officer and additional training and considerations around protecting data privacy for the citizens of Utah.


Utah is one of six states that achieved an “A” grade. The grade of “A” reflects a state whose

technology leaders are using very strong innovation, high performing solutions, and have applied excellent practices in all aspects of operations, governance and administration.


In addition, Utah received first place for your exemplary work in Continuous Innovation which recognizes that the state has provided exploration, testing and appropriate application of emerging technologies to improve government services.


See the full report here:

Post Updated: September 29, 2022
Posted On: September 29, 2022

Utah Ranks Among Top States in Delivering Digital Government Services

The state of Utah has been a leader in delivering online government services and information for many years. That position was reinforced by the most recent rankings for state digital government services.


The Center for Digital Government ranked Utah second overall in the 2022 State Government Experience Awards. The Awards recognize progress and innovation in the delivery of online services in government at the state and local level. Utah has finished in the top three of the Center’s rankings every year the state has been eligible since 2006, and even claimed the top ranking in 2007, 2009, 2017, and 2018.


“Utahns have come to expect excellence from and the state’s online services,” said Utah Governor Spencer J. Cox. “We are pleased to be recognized for these efforts and we will continue to improve the way we use technology to make it easier to interact with state government.”


More than 1,500 online services are available to Utahns through, the state’s official website. These services make interacting with state agencies and completing business with the government simpler, thus saving time, money, and other resources. For example, in 2021, more than two million trips to the DMV were avoided through the online vehicle renewal services Renewal Express and On the Spot.


“We appreciate this recognition by the Center for Digital Government,” said Alan Fuller, Utah Chief Information Officer. “We know that successful digital services are essential to delivering on the Governor’s vision for One Utah and we are committed to improving and expanding services for citizens and businesses in the state.”


The Government Experience Awards recognize the achievements and best practices of states, cities, and counties that excel at creating useful online government services and applications. The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government. Additional information can be found at

Post Updated: September 22, 2022
Posted On: September 22, 2022

FY23 DTS Rate Updates

Last year, the Rate Committee, Governor’s Office, and the Legislature approved some changes to the FY2023 DTS Rates. Agencies will see these changes starting with the July and August bill, which will be issued in September. Below is more information on the rate changes in FY2023. 


New Rates:

  • Cloud Infrastructure: Included in the amount of each Application Developer tier rate is a $1.00/hour Cloud Infrastructure rate. This rate is to help pay for DTS support of the cloud environment.  This is a replacement of the cost + 25% percentage increase on the cloud bill.  The $1.00/hour charge is a simplification of the DTS rate structure and was well-supported by customers. You will see this charge when you view the details of your Application Developer charges.


Notable Rate Increases/Decreases:

  • Cloud Hosting and Storage Services: In FY2021 and FY2022 the Division of Technology Services (DTS) charged a public cloud rate of cost + 25%. The additional 25% was for support and other charges related to administering the cloud. Starting in FY2023, DTS will be billing customers of public cloud at actual cost (which includes the shared portion of vendor support costs). This will simplify billing for agencies and clarify costs for public cloud. Agencies will see this change on the August 2022 bill.
    • You can see more details here.


  • Long Distance: Prior to FY2023 DTS billed a separate charge of $0.0602 per minute for Long Distance usage. Starting in FY2023, Long Distance services are now included in the Business Phone Line VoIP monthly charge and you will no longer see a separate charge for Long Distance. This aligns to industry standards and simplifies the bill.


  • Data Center Rack Space (Non-Executive Branch Agencies Only): Charges for Data Center rack space has increased due to the following: 


Rack Type




Full Rack




Rack U



Rack U/Month


The DTS Rack and Rack U rates are affected by several factors. Two of the key drivers of the change in this rate are the migration to the cloud by many of our customers and the move to the Taylorsville State Office Building Data Center. DTS has a number of fixed costs associated with running and maintaining a data center, and while DTS has seen a reduction in its on-prem customer base, those fixed costs remain. This requires a rate increase for the remaining customers.  

  • Database Core Model: Charges for SQL and Oracle database core models have increased to the following: 















DTS has been charging less than cost for both of these rates to bring Retained Earnings in line with Federal guidelines. We incrementally reduced these rates and are incrementally increasing them. The rates for FY23 are still under cost, but DTS is under recovering by less than the previous year.

  • Web Application Hosting: FY2022 Shared Application Hosting on Prem rate has been renamed to Web Application Hosting and increased from $59.10 to $109.81 per instance for FY2023.

Usage for Web App Hosting on-prem (on physical DTS servers) has seen a reduction in customer base as other technologies have been adopted. DTS has a number of fixed costs associated with maintaining the Web App Hosting Environment, and while DTS has seen a reduction in its on-prem customer base, those fixed costs remain. This requires a rate increase for the few remaining customers.  

  • Enterprise Software (Adobe, Microsoft, etc.): The Cost Plus rate for Enterprise Software has changed to up to cost + 10%.  This allows DTS to be more nimble and flexible to charge software based on proportional effort.  


Other Rate Changes:

  • Application Developer Rate: The hourly billing for DTS application developers has changed slightly.  In FY2022, the Application Developer rate was based on 1A/1B – 4A/4B Tiers.  Instead of A and Bs, DTS is moving to Tiers 1-8. This move from Tiers and Sub-Tiers to straightforward numbered Tiers should make the bill less confusing for our customers.


  • Other Technical Services: DTS has combined all the Cost + 10% rates into one rate listed on the published rate sheet under the Miscellaneous Services section. Customers will still be able to search under, for instance, Communication Services and see the Miscellaneous charges which fall under this category.


Further information:

You can view all changes to the DTS Rates by going to


If you have questions about any of the other rate changes, please contact the DTS FPNA team by emailing


For billing questions or concerns, please contact the DTS Billing team by emailing


The following were shared during the FY2023 Rate Presentation:

  • Link to Rate presentation document share in rate committee
  • Link to Rate Impact sheet shared in rate committee

Post Updated: September 6, 2022
Posted On: September 6, 2022

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August 2022

Changes to Cloud Billing for FY2023


In FY2021 and FY2022 the Division of Technology Services (DTS) charged a public cloud rate of cost + 25%. The additional 25% was for support and other charges related to administering the cloud. Starting in FY2023, DTS will be billing customers of public cloud at actual cost (which includes the shared portion of vendor support costs). This will simplify billing for agencies and clarify costs for public cloud. Agencies will see this change on the August 2022 bill. 


  • Q – What is a Public Cloud?
    • A – Public Cloud is on-demand computing services and infrastructure that are managed by a third-party provider and shared with multiple organizations using the public Internet. 
  • Q – Which Public Cloud providers does the State of Utah use?
    • A – In use today are:
      • Amazon Web Services (AWS)
      • Google Cloud Platform (GCP)
      • Microsoft Azure 
  • Q – How does an agency pay for services with Public Cloud? 
    • A – At the end of each monthly billing cycle, DTS receives a bill from the Public Cloud vendor. This bill is paid directly by DTS back to the vendor. Simultaneously, a billing feeder file is generated from CloudHealth (our billing product) to divide out all costs to the appropriate billing units. This feeder file then generates a monthly bill that the agencies receive. This bill is paid by the agency directly to DTS to recover the above costs. 
  • Q – What are Public Cloud costs?
    • A – Costs to agency customers are:
      • Direct costs for services from Public Cloud vendors, via the bill from DTS as described above
      • A monthly charge of 1.65% of total spend in cloud by Elcid for the use of CloudHealth and its services (Billing, Cost Optimization and Reporting)
      • Public Cloud vendor support charges. These are charges billed to DTS for Enterprise Support in AWS, Premier Support in GCP, and a future Azure support tier. Each ELCID will be billed based on the percentage of consumption. 



Cost formula – All agencies combined spend

AWS Enterprise Support



10% of monthly AWS usage for the first $0–$150K

7% of monthly AWS usage from $150K–$500K

5% of monthly AWS usage from $500K–$1M

3% of monthly AWS usage over $1M

GCP Premier Support

$12.5K/month + 4% of monthly charges. 

Azure support (coming soon)



  • Q – What does the $1 charge on tiered rates pay for? 
    • A – Cloud tools and resources
      • eg, AWS Shield Advanced, Terraform Cloud, Shared infrastructure
  • Q – When do these charges take effect?
    • A – You will see these charges starting on DTS August Bill run on Sept 6th 
      • This will be for charges from July 2022  
  • Q – How will these charges appear on my bill from DTS?
    • A – Cloud Health will show on the bill as 6516:Cloud Hosting and Storage Services. Drill down on to the detail level and it will show “Other”.  Then the Service Description will show “Cloud Health Charges”. 
    • Public Cloud will show on the bill as 6516:Cloud Hosting and Storage Services. Drill down on to the detail level and it will show “Other”. Then the Service Description will show “AWS Support Charges”, “GCP Support Charges, or “Azure Support Charges”. 

If you have any questions, please contact your IT Director or DTS Billing at

Post Updated: August 30, 2022
Posted On: August 30, 2022

FY2024 Rate Committee

The Department of Government Operations Rate Committee will be meeting on September 15 to consider the proposed FY2024 DTS Rates. DTS will be proposing a couple of rate changes, and will be presenting the rate impacts to the committee during this meeting. You can see more information on the rates here

Post Updated: August 23, 2022
Posted On: August 23, 2022

Data Center Exit – Decommission Complete

We successfully completed the exit of the Salt Lake data center June 1, moving all state applications, network, and servers to the new Taylorsville facility. Work continued over the past couple of months to decommission and remove the old IT equipment from the data center located at the Capitol complex. We removed and destroyed over 3,000 hard drives from servers, ensured all inventory was accounted for, powered down all old servers and network gear, and filled truckloads of old equipment for surplus. 


On August 1, DTS officially handed over the keys to the old data center to the Capitol Preservation Board and the Division of Facilities and Construction Management. Demolition of the old data center and construction of the new building at the Capitol can now begin. 


The brand new data center in Taylorsville has many benefits, including:

  • Security improvements:

    • Enhanced data encryption at rest technology

    • New secure Private Cloud 

    • Updated security management capabilities

    • New more robust security features on firewalls

    • Installed a new environmental system to protect against physical, environmental or human threats that can cause disruption or downtime to IT infrastructure

  • Network improvements: 

    • Moved and increased the Internet to 100 Gb of bandwidth including new network equipment

    • Refreshed hardware and software

  • Hosting/Server improvements:

    • Refreshed equipment with associated increased processing and security components

  • Application improvements:

    • Upgraded databases

    • Moved 25% of applications to the cloud

    • Applications now have backup and redundant features

  • Print Center improvements:

    • New printers with enhanced features and less downtime

  • Phone improvements:

    • Additional redundancy and higher throughput for calls

Thank you to all DTS employees and agencies for your support throughout this tremendous project. 

Post Updated: August 3, 2022
Posted On: August 3, 2022

Multi-Factor Authentication on Public UtahID Accounts

The Cabinet Security Council has recommended that DTS implement multi-factor authentication (MFA) for all UtahID public accounts on August 22, 2022. It is imperative for the state to maintain security and privacy of citizen data and account information. MFA provides an extra layer of security for all state accounts. The use of MFA is an industry best practice and aligns with NIST, the national security standards that the state follows.

Agencies will not need to take any action. DTS will adjust the UtahID login screen with specific instructions for public users to select the MFA method (either enter an email address or mobile phone number) on their accounts. Any citizen who currently has a UtahID account will be prompted to add MFA to their account when they login to their account to access state services.

Post Updated: August 23, 2022
Posted On: July 28, 2022

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June 2022

2022-2025 DTS Strategic Plan

The 2022–2025 DTS Strategic Plan is available here. The plan provides strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization, and direction to the state’s technology community. The plan presents technology trends that DTS leadership has identified as relevant and describes how these trends will affect the direction for IT management throughout the state.

There are four main areas of focus identified in the plan:
1. Streamline and Modernize State Government
2. Enhance Security, Privacy, and Compliance
3. Foster a Culture of Planning
4. Promote Equity and Opportunity in the Workplace

Post Updated: July 20, 2022
Posted On: June 29, 2022

Security+ Training for State Agencies

To support security and privacy maturity efforts and better prepare government entities for current and future cybersecurity requirements, the State of Utah Chief Information Security Officer and Government Operations Privacy Officer will be providing state agencies, counties and cities the opportunity to have at least one individual complete the CompTIA Security+ training and certification.
Each state agency is invited to register a single participant for the training, with some larger agencies being authorized to register more than one. Please contact Phil Bates or myself directly to request and receive authorization to have more than one participant attend.
Each participant will receive 5 full days of in-person instructor-led training, digital study materials, sample tests and exam vouchers. This training and certification will ensure your agency has someone employed with the knowledge, skills and abilities to manage and mitigate cybersecurity risks with a specific emphasis on practical and hands-on ability to identify and address security threats, attacks and vulnerabilities.

Post Updated: June 28, 2022
Posted On: June 28, 2022

FY2023 Rates go into effect on July 1

The FY2023 DTS rates will be effective July 1. See the full list here. Agencies can expect to see the new rates on the July bill. Please reach out to DTS Billing at if you have any questions. 

Post Updated: June 28, 2022
Posted On: June 28, 2022

FY2023 IT Plan is Now Available

The Information Technology Plan is an overview of the agency IT project detail for the current year. DTS utilizes the IT Plan data to identify potential multi-agency use, necessary IT services needed for successful completion of the projects, and a cost breakdown for each project.

In accordance with UCA 63A-16-203, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan is the list of IT projects for the upcoming year, which helps DTS plan resources based on agency needs. DTS analyzes the projects in the plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the state’s overall IT strategy and potential areas for coordination among agencies. 

You can see the full plan here. 

Post Updated: June 28, 2022
Posted On: June 28, 2022

Controlled Substance Database Migrated to the Cloud

The Controlled Substance Database (CSD) at the Department of Commerce was successfully moved from on premises servers to cloud servers hosted by AWS. Moving to AWS provides flexibility and redundancy that was not possible in an on prem environment, provides a roadmap for future improvements, and meets “cloud first” initiatives. This migration is the culmination of roughly a year’s worth of hard work, and represents a major achievement for many teams within both DTS and Commerce.
HUGE THANKS to the following individuals without whom this project would not have been completed: 
  • DTS CSD Support Team: Byron Bills and Brian Masteller
  • Commerce CSD Team: Jeff Henrie, Connie Kitchens, Phil Brewster, and Amy Callaway
  • DTS Cloud Team: Justin Newkirk and Donny Ford
  • DTS Database Team: Robert Smith
  • DTS Shared Hosting: Stuart Roundy
  • DTS Networking Team: Jamie Moreno
  • DTS Security Team: Ken Wheeler
  • NIC/Tyler Team: Souriya Sengsouvanna, Madison Holmes, Brian Wood, Ryan Ireland
  • AWS Utah Team: Raj Anumula, Bruce Larsen, Gana Chandrasekaran, and Ken Allen
Thank you all for your hard work, your patience, and your commitment to seeing this massive project through to fruition! On behalf of the DTS Commerce team, THANK YOU! We’ve enjoyed working with you. 

Post Updated: June 7, 2022
Posted On: June 7, 2022

Google Chrome Issue

Google recently updated its Chrome browser, introducing profile separation.


This update prevents inadvertent sharing of personal data with work accounts to make a clear distinction between work and personal items. This prevents personal bookmarks, history, and passwords from being synced into your account, and vice-versa.


If you use the Google Chrome browser, you will need to take the following action when you see the prompt below:

1. Select the checkbox to “Keep local browsing data (bookmarks, passwords, history, etc.)” and click “Continue”

2. Click your Chrome Profile icon (your profile picture) in the top right side of your browser and select “Turn on sync…”

3. In the new “Turn on sync?” window select “Yes, I’m in”

Please see this document for additional information if needed.

If you have already clicked through the dialog box and appear to have lost bookmarks, history, etc., you can contact the DTS Helpdesk or submit a ticket for help resyncing your data.

Thank you for your patience and continued support.

Post Updated: June 9, 2022
Posted On: June 7, 2022

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May 2022

New Department of Government Operations, and DTS, Websites Coming Soon

Now that we have been a part of the new Department of Government Operations for a full year, we will be working together as a department to create new websites. This means DTS will be getting a new website. We will be working with a consultant in the coming months to help organize and design the new site. We are excited to find new and better ways to provide information to DTS employees, our customers, and all of our stakeholders. More information will be coming soon. 

Post Updated: May 25, 2022
Posted On: May 25, 2022

Data Privacy Management Program

All state agencies have a requirement to protect the constitutional right of privacy in relation to personal data gathered by government entities. To support state agency privacy maturity efforts and better prepare agencies for future privacy practice assessments, the Department of Government Operations Privacy Officer will be providing all state agencies the opportunity to have at least one individual trained and certified as a Certified Information Privacy Manager through the International Association of Privacy Professionals.

Each participant will receive two full days of instructor-led training, textbooks, participants guides, sample test questions and exam vouchers. This training and certification will ensure your agency
has someone with the knowledge, skills and abilities that knows:
● How to create an agency privacy vision
● How to structure the agency privacy team
● How to develop and implement an agency privacy program framework
● How to communicate to agency stakeholders
● How to measure privacy performance
● The privacy program operational life cycle

Every State Agency is being asked to:
● Designate one or more people as privacy officers,
● Have at least one individual attend the training, and
● Have at least one individual obtain CIPM certification.

Agencies that complete the above three actions will be better prepared to implement and their agency privacy programs and will be included in the required annual Judiciary Interim
Committee privacy report as having met minimum expectations for privacy practices related to designating individuals with privacy roles and responsibilities within your agency.

The first training session is scheduled for June 21-22, 2022 from 8:00 AM to 5:00 PM.

Send any questions or comments to: Christopher Bramwell, DGO, Government Operations Privacy Officer

Post Updated: May 25, 2022
Posted On: May 25, 2022

New Integrated View for Gmail on July 1

On July 1, 2022 Google will alter the view in Gmail to integrate in one place:  Email, Chat, Spaces, and Meet.

Mail, Chat, Spaces, and Meet will be anchored to the left side beginning July 1. Until then you can keep your current view or try the new view.

Opt in to the new view

Important: To use the new view, you must turn on Chat in Gmail and set Chat to the left-hand panel. Learn how to turn on Chat in Gmail.

  1. At the top right in Gmail, click the Settings gear symbol.
  2. Under “Quick settings,” click “Try out the new Gmail view”.
  3. In the new window, click “Reload”.

Remember:  to try the new view you must turn on Chat in Gmail and set Chat to the left hand panel.

Learn about the new integrated Gmail layout (video and pictures of new layout):

Post Updated: May 24, 2022
Posted On: May 24, 2022

Lucid Training on Org Charts

Lucid is offering training on Org Charts for state employees. You can see more about Lucid here, and access the training directly here.

About this course

Use your org charts to visually communicate important information to specific audiences. Add details to help a new employee understand company structure, rearrange current structures to imagine future-state possibilities, or build from scratch to see the set up of your own team!   Throughout this course, you can expect to learn:

  • How to use colors and lines to visually communicate hierarchy and reporting structures.
  • How to add important employee information to your org chart, including pictures!
  • How to build your own org chart using the shape library, or by importing employee data from an existing spreadsheet.

Post Updated: May 10, 2022
Posted On: May 10, 2022

New Billing Dashboard and Reports

We are excited to announce the DTS Agency Billing Dashboard & Reports have been added to Domo!

Our new reports will have graphical views and reports which you can drill down to see the details on the same page. Our new reports offer greatly enhanced speed, filtering capabilities, and improved customizability.  

Please activate your account first by going to, then you will be able to use the link on “My Bill” section.


We will keep the Cognos reports available for the next couple of months. You can access them by going to “DTS Billing Dashboard & Reports” or “Agency Bill” on “My Bill” section.

Post Updated: May 10, 2022
Posted On: May 10, 2022

Data Center Exit Project – May Update

We are heading down the home stretch on the data center exit project. This is the top priority for DTS and we are making steady improvements every day, including some major accomplishments over the past few weeks. 

We successfully migrated the state phone system and call centers, the mainframe, the print center, the automated firewall system, the application load balancer, and the majority of state building network connections to the Taylorsville data center. 

We continue to move production and database servers, which house all state systems and applications, to Taylorsville. We have successfully moved 415 servers to date. We will continue to move the remainder by the end of the month. We do not anticipate any down time or impact to the applications during these migrations. 

We have completed approximately 76% of the server and system migrations as part of the data center exit. The Department of Natural Resources has completed 98% of server moves, and the Governor’s Office has completed 96% of server moves.

Important Next Step: On May 21 at 5:00 a.m., we will be migrating the state internet connection from the Salt Lake data center to the Taylorsville data center. We have worked to minimize the impact, but there will be outages to the state internet connection. Applications, computers connecting to the internet, state websites, phones, call centers, and anything else connecting to the state internet will be down for a short time. We estimate the internet outage to last approximately 10 minutes.

You can see the current project status, progress, and timeline at Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support. 

Post Updated: May 9, 2022
Posted On: May 9, 2022

Google Workspace Summit is May 4

What: Google Workspace Summit, a digital event for business and IT leaders who are looking to directly connect with Google executives, product experts, and customers to learn about the latest innovations that help secure and unlock team collaboration. 

Join us to:

  • Discover new tools and approaches to help keep hybrid teams collaborating and productive, while boosting employee wellbeing.

  • Get insights from security leaders. Google and the world’s leading security experts share how you can protect your organization by identifying and remediating risks before they turn into damaging incidents.

  • Learn how your organization can use Google Workspace to transform communication and collaboration channels between frontline workers and corporate teams.

When: May 4th

Reserve your spot today and check out our event site for regular updates. If you have any questions, please send us an email at

Post Updated: April 25, 2022
Posted On: April 25, 2022

Data Center Exit Project – April Update

We are continuing to move forward with the data center exit project. This is the top priority for DTS and we are making steady improvements every day, including some major accomplishments last week. 

We successfully migrated the network from Salt Lake to Taylorsville over the weekend. This was a big milestone in the Data Center Exit project. We migrated 23 network firewalls from the Salt Lake data center to the Taylorsville data center. Thank you for your patience with outages during the migrations, and your willingness to help us test systems. 

We can now begin to move production servers, which house all state systems and applications, to Taylorsville starting today. We will also begin moving all databases to the Taylorsville facility beginning later in the week. We do not anticipate any down time or impact to the applications during these migrations. 

The effort to move the network locations at the Agency Buildings to point to the Taylorsville data center instead of the Salt Lake data center is continuing successfully. Some building locations will experience an estimated 20 minutes of network downtime during the scheduled move. Your IT Director will notify you of the schedule if your location is impacted by this move. 

We have completed nearly 50% of the server and system migrations as part of the data center exit. Some accomplishments include: 

  • Completing all of the development and test server moves to Taylorsville/Richfield data center
  • Completed all development and test Oracle servers to Richfield data center
  • Highlighting some department successes:  The Department of Human Services completed 71% of server moves, and the Labor Commission has completed 61% of server moves

You can see the current project status, progress, and timeline at Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support. 

Post Updated: April 11, 2022
Posted On: April 11, 2022

CISO Phil Bates Names Top Doer, Dreamer, and Driver

DTS Chief Information Security Officer Phil Bates has names one of the Top 25 Doers, Dreamers, and Drivers by Government Technology. See the full article here. Congratulations Phil! 

Post Updated: April 4, 2022
Posted On: April 4, 2022

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March 2022

2022 Legislative Session Wrap-Up

The 2022 Legislative Session was an exciting time for DTS. Many great bills were passed and funded that impact DTS and employees. You can see the full tracking sheet here

  • DTS and state agencies received a lot of funding for IT projects. This is an exciting time! We will be working on implementing a new HCM/Payroll system, a Citizen Portal, a CCJJ data integration system, and many new systems for DHHS. 
  • The state will be observing a new holiday, Juneteenth. State employees will get this day off as a paid holiday beginning this year. The observance will always be on a Monday, so it will be on June 20th this year.
  • Employees will receive a 3.5% salary increase. We are working on the details of any other targeted increases for certain positions. Stay tuned for more information soon.
  • The state will be transitioning to a pay for performance plan. Watch for more information from DHRM with the changes over the next year.
  • The CIO and CISO will sit on many task forces and committees to help with IT needs such as CCJJ data integration, blockchain, and cybersecurity. 

Post Updated: March 15, 2022
Posted On: March 15, 2022

Multi-Factor Authentication for UtahID

On March 1st, DTS enabled Multi-Factor Authentication on 1,500 existing public user accounts for UtahID. We have added additional language to the Security Code screen to help give them context as to why they are now seeing this additional screen.
Here is some additional information regarding this change:
  • Employees may see this screen if they have to use SMS or email for MFA
  • Existing public users that do not have MFA turned on for their UtahID accounts will not see this screen.
  • New public user accounts that are created will see this information since MFA is turned on for all new public user accounts

Post Updated: March 15, 2022
Posted On: March 15, 2022

New DTS Technical Bulletin: Microsoft Office Perpetual Purchases Discontinued

Effective immediately, DTS procurement services will no longer offer perpetual versions of Microsoft Office on the DTS catalog. Executive branch agencies are expected to purchase Microsoft Office365 user-based subscriptions to fulfill their Office software needs. All Microsoft perpetual items in the ServiceNow software catalog will be removed and only the Office365 version will remain.

DTS will be coordinating with agencies to remove all unsupported versions of Microsoft Office from state owned devices.

In the event a device-based version of Microsoft Office is required for a business process, rather than a user-based subscription, an email must be sent to with a justification as to why this is needed. . If an individual needs to maintain the current unsupported license (i.e. MS 2010), an exception request must be submitted to DTS enterprise security using the DTS Form 525 Security Risk Acceptance Request (select ‘Vulnerability Risk Acceptance’). Please note that device-based licensing will require documented justification to meet the standard for approval.

Switching to a subscription-based licensing model reduces:

  • Time spent by agency personnel in finding and tracking Office licenses
  • Security vulnerabilities associated with software going end of life (EOL)
  • Compliance/audit findings


Office Version Can I still purchase? Allowed on the State Network? Supported by DTS? Microsoft Extended Support End Date
Office XP No No No July 12, 2011
Office 2003 No No No April 8, 2014
Office 2007 No No No October 10, 2017
Office 2010 No No No October 13, 2020
Office 2013 No Yes Yes April 11, 2023
Office 2016 No Yes Yes October 14, 2025
Office 2019 No Yes Yes October 14, 2025
Office 2021 With Approved Use Case Yes Yes TBD
Office 365 Yes Yes Yes Never
Note: DTS will support existing MS Office installations until they reach end of life. Once software reaches end of life it is no longer allowed on the State network. Agencies must update to 365 or have an approved use case for a perpetual purchase.

Please contact your agency’s IT Director if you have any questions.



Post Updated: March 15, 2022
Posted On: March 15, 2022

Data Center Exit Project – March 2022

We are continuing to move forward with the data center exit project. This is the top priority for DTS and we are making steady improvements every day. 

The plan calls for moving development and test servers to the Taylorsville Data Center starting on Monday, March 14.  Then we plan to move production servers to Taylorsville Data Center starting on April 11. 

We have completed approximately 37% of the server and system migrations as part of the data center exit. Some accomplishments include: 

  • DABC is 80% complete. The agency has migrated 21 of 26 servers. 
  • The Tax Commission is 76% complete, with 87 of 114 servers migrated.
  • The Taylorsville Data Center is now operational; it is ready for the server migrations (we still have a power upgrade and network migration happening before April 8th).
  • We have migrated nearly all of the hardware in the Richfield data center to new equipment. This includes development, test, and production servers. 
  • We have migrated nearly all of the Oracle development and test databases to new equipment. This migration included a significant security upgrade.
  • We are migrating to a more robust firewall; 29 of the 36 individual firewall migrations have been completed so far.

You can see the current project status, progress, and timeline at Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support. 

Post Updated: March 10, 2022
Posted On: March 10, 2022

Utah Internet Speed Test Campaign

The Utah Broadband Center, powered by the Governor’s Office of Economic Opportunity, is launching the Utah Internet Speed Test Campaign. It’s a statewide effort for Utahns to report their internet speed at home, work, or wherever they connect to broadband. We encourage state employees to test their internet speed when they are at home.

People with or without internet access are encouraged to participate.

The Speed Test Campaign will help:

  • Reveal areas of Utah that lack high-speed internet connection to homes and businesses
  • Direct funding to provide reliable broadband access throughout the state
  • Discover which households do not have an internet connection and the reasons why

Please help us identify Utah’s areas with the greatest need for internet speed at this URL: It only takes 60 seconds.

Post Updated: March 15, 2022
Posted On: March 10, 2022

Microsoft Windows 11: Call for Testers

Effective October 14, 2025 Windows 10 will no longer be supported by Microsoft or DTS. After this date, Windows 11 will become the only supported Microsoft operating system. DTS will continue to support Windows 10 until October 13, 2025.

As of April 1, 2022, any new orders placed for PCs will arrive from our vendors with Windows 11 preinstalled.

DTS has performed initial testing of Windows 11 over the course of several months and has not identified any compatibility issues. We are now requesting agencies to provide test groups to begin testing Windows 11.

We are also working to identify existing PCs that meet the requirements for upgrading, and will release a report in the coming months identifying how many machines in each agency qualify for the upgrade. Currently, machines that meet the requirements for upgrading do not have a cost associated with upgrading. 

Participate in Testing

DTS Agency IT Directors will work with the agencies and the DTS Edge Technology teams to identify users or groups of users to participate in the testing.

Participation Requirements

Anyone participating in Windows 11 testing will need to accept the following stipulations.

  • Existing PCs must meet the hardware requirements to run Windows 11.
  • Participants agree to be surveyed by DTS and will provide feedback on their experience.
  • Participants agree to report issues with Windows 11 via a ticket if experienced.
  • Participants agree to perform adequate testing and begin providing feedback as early as March, 2022.
  • Participants agree to revert back to Windows 10 in the event it is deemed necessary.
  • Participants agree to perform current job functions as part of their testing experience.
  • While not expected, participants should be prepared to adapt in the event compatibility issues are discovered with their daily job functions.


Please contact your agency’s IT Director if you have any questions or comments.

Post Updated: March 10, 2022
Posted On: March 10, 2022

IT Director Updates

We have a couple of exciting IT Director announcements. With the formation of the Department of Government Operations, there is a need for an IT Director to be assigned to the new agency. We are pleased to announce that Bri Lifferth has accepted the IT Director position for the Department of Government Operations.
We also had an opening for the IT Director position for the Department of Public Safety. We are excited to announce that Chad Thompson has accepted this position. 
We know that Bri and Chad are phenomenal IT Directors and will be successful in their new roles with DTS. Please join us in congratulating Bri and Chad. 

Post Updated: February 16, 2022
Posted On: February 16, 2022

Reporting Spam in Gmail

Employees should use the spam reporting option in Gmail for messages that do not appear authentic.

Google Workspace administrators receive alerts on a daily basis for spam and phishing activity reported by users as well as when a user account is suspended due to spamming or other suspicious activity.

Since Google has added features to Gmail that allow users and administrators to manage suspicious message activity, it is not necessary to forward this type of email to any longer.  This account will be deprecated on February 11, 2022.

For additional information please click on Mark or unmark Spam in Gmail

Post Updated: February 9, 2022
Posted On: February 9, 2022

New Network Site Request Form

DTS Networking has published a new form for agencies to use when opening a new office location, moving an existing office, or closing a site. This form will help DTS collect the information and notify the proper teams needed to enable the service change for telephones, IoT devices, and other network services. The new “Network Site Request” form can be found here. Additional network information and request forms can be found here

Post Updated: February 9, 2022
Posted On: February 9, 2022

Data Center Exit Project Update – February 2022

We are continuing to move forward with the data center exit project. This is the top priority for DTS and we are making steady improvements every day. 

Due to supply chain constraints, the project timeline has been impacted. The new target completion date is June 1, 2022. We will now be moving all the state servers and applications from February – May. Your IT Director will be coordinating with you on the updated schedule to identify when your specific agency applications, servers, and databases will be moved. 

We have completed approximately 25% of the server and system migrations as part of the data center exit. Some accomplishments include: 

  • The data center facility at the Taylorsville State Office Building (TSOB) is almost complete and operational
  • Equipment has been received and is in place to host agency applications that will be located in TSOB and the Richfield data center
  • Equipment has been received and is in place for Oracle databases located TSOB and Richfield, with 188 individual databases migrated so far
  • Network connectivity has been configured and installed to meet the requirements at the TSOB.  Preparations are under way for the transfer of the complete network from the Capitol data center to the TSOB
  • We are migrating to a more robust firewall; 15 of the individual firewall migrations have been completed so far
  • 200+ servers have been moved to Amazon or Google
  • 200+ servers have been decommissioned

You can see the current project status, progress, and timeline at Please contact your IT Director with any questions. We will continue to coordinate with you closely throughout this important project. Thank you for your continued support.

Post Updated: February 8, 2022
Posted On: February 8, 2022

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