Telecommunication Services
1-800 Service Per Minute |
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1-800 service extends agency services by allowing state citizens to access state services at no cost. Long distance 1-800 services are billed to the agency. |
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Auto Attendant |
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| The Auto Attendant system allows the caller to be automatically directed or transferred to the desired user’s extension without the assistance of a receptionist or operator. | Rate: |
Cost Plus 8% | |
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Audio Conferencing |
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Audio Conferencing is available to State employees for conducting conference calls with three or more participants. Audio Conferencing enables agencies to arrange meetings with up to 100 participants anywhere, anytime. |
Rate: |
Cost Plus 8% | |
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Call Management System (CMS) |
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| The Department of Technology Services (DTS) Call Management System (CMS) is a contact center application designed to assist agencies management of call-center resources by collecting call center agent information for monitoring and analyzing performance. | Rate: |
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International Long Distance |
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International Long Distance services allow State employees to place international calls. |
Rate: |
Cost plus 10% | |
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Long Distance Access |
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| Long Distance services allow State employees to communicate outside the local calling area. | Rate: |
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Phone Tech Labor Network |
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The Department of Technology Services (DTS) Technicians install, maintain, and repair a variety of network services including, routers, switches and PBXs, fiber connectivity and other associated communication equipment. |
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Phone Tech Labor Telephony |
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The Department of Technology Services (DTS) Technicians install, maintain, and repair a variety of telecommunication services including, voice system hardware, connectivity and other associated communication equipment and services. |
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Voice Mail |
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| Voice Messaging Services (VM) is a centralized system that allows voice messages to be recorded, stored, retrieved, and forwarded by telephone users. | Rate: |
$3.00/user per month |
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Video Conferencing |
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| Video conferencing provides real-time, face-to-face communications with partners, clients, contractors and employees over a broadband network eliminating the need for travel. | Rate: |
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Voice Monthly Service (URATE) |
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The Department of Technology Services (DTS) provides Voice Services to all Executive Branch agencies. The Judicial and Legislative Branches of state government and other government entities have the option of purchasing basic telephone services through DTS. |
Rate: |
$24.50 per user per mo | |
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