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Dept. of Technology Services

DTS Newsletter

May 2015


Employee Success

DTS Employee Summer Event

Mark your calendars! The 2015 DTS Summer Event is scheduled for June 25th at Big Cottonwood Park.  Please plan to join us for lunch and fun games.  

Join the DTS Volleyball Tournament! Register by clicking here. 

The tournament will be played 6 vs. 6. You can have up to 8 players per team - 6 players at a time with up to 2 subs. If you are not able to put together a full team of at least 6, register for as many players as you have and we will do our best to place you on a team.


Utah Digital Government Summit is May 21

The Utah Digital Government Summit is May 21, 2015.  Details regarding the Summit and registration can be viewed here . Please get proper approval from your supervisor if you would like to attend.

Governor's Award for Excellence

The DTS Billing System team was awarded the DTS Governor’s Award for Excellence.  The team was recognized by Governor Herbert at a ceremony on May 5. The new billing system implementation team cultivated innovative thinking, generated leading edge technology and processes, created a higher level of performance among DTS and the Agencies, introduced new technology that produced measurable improvement, and showed a prudent use of State taxpayer dollars.  Congratulations!

Tyrel King- Point Person for Project- Manager over Billing Team

Sara Brown- Billing Team Member

Destiny Calvano- Billing Team Member

Laura Larsen- Contracts Manager

Kiril Boyadjieff- Technical Project Manager

Trent Ady- Programmer

Norm Johnson- Manager Service Management Dashboard

DTS Awards for Excellence

DTS awarded 3 individuals the 2015 Awards for Excellence:  Val Shepherd, Brenda Hulphers, and Brian Whiting.  Congratulations!

Val Shepherd was awarded the Outstanding Public Service award for her many years of excellent service to the State of Utah employees as a technology support person.When dealing with her customers, she is always courteous and very pleasant.  Her customers make very positive comments about her regularly. Val’s cumulative Customer Survey Score for the past three years has been a 4.75 out of 5 (from 2945 surveys).

Primarily through the leadership of Brenda Hulphers, the Voice over IP (VoIP) migration has succeeded in converting 22 sites from TDM to the Cisco VoIP platform in the calendar year of 2014. As the process of VoIP migration was new, through her decisive guidance in conjunction with the DC team, a ground work for the VoIP migration process was solidified. As new issues and problems come up with each site, Brenda provides guidance in how the project team should proceed. As a result, the VoIP migration has significantly gained momentum.

In February 2014 USH decided to initiate a re-design the Physician Discharge Order (PDO) system.  This application is critical to the timely discharge of a patient into the community.  It needed to be as efficient as possible for the doctors to complete so as not to delay the discharge process.  Brian Whiting worked with the Clinical Director, Dr. Madhu Gundlapalli, to streamline the process and create the new application.  Throughout the design sessions Brian demonstrated impressive problem-solving and creative skills to simplify the user interface.  Dr. Gundlapalli noted: “I appreciate how receptive he was to feedback about user needs.”  Brian’s innovative work and efficient design merit recognition.


DTS Fiscal Year End Preparations

All FY15 purchase requests need to be properly received and billed back to the agencies before July 31. DTS Procurement cannot accept Service Now purchase request for FY15 after May 31.

FY16 purchase requests can be submitted starting June 1.

Agencies should review their business cases to ensure they have enough fund to close out FY15. FY16 business cases can now be entered into Service Now.

Innovative Technology

Update on Move from Changepoint to Service Now

DTS had delayed the transition from Changepoint to ServiceNow for time entry and portfolio management to later this year.  Additional details and training will be coming soon.

Updated Utah.Gov and New Study Shows Value of Utah.Gov

A new study released today shows Utahns feel the state's official website,, is valuable resource. The study’s release coincides with the unveiling of a new design for, which will make the site even more user-friendly.

“Government should always look for the best ways to serve the people and today that means providing services and information online,” said Gov. Gary R. Herbert. “ has received high praise for its services and accessibility, and we are committed to building upon that success.”

A new statewide survey, conducted by the University of Utah Center for Public Policy and Administration, indicates 75 percent of responders used in the past year. Of those who used the website, 87 percent found the services valuable. In addition, eighty five percent of Utahns indicate that access to state services via the website saves them time when conducting transactions and retrieving information as opposed to other methods.

A site redesign is based on a greater understanding of the visitor’s needs to create a more localized and personalized experience for users. The site now has more than 7,000 custom searchable items and links that are intelligently classified, tagged, and many are geo-tagged, to help citizens find the exact service they are looking for. To view the redesign visit

View the media coverage here.

Wildlife Mobile App

The Wildlife mobile app was awarded honorable mention in the Consumer Sofware category at this year’s Utah Innovation Award. Greg Evans and Kirk Poulson attended the award ceremony along with DWR business staff. View more information here.

IRIS Modernization

Congratulations to the IRIS/CIP Modernization team. In January, the DTS team revitalized the Identity Theft Reporting Information System site ( and application for the Utah Attorney General’s Office. Since then the site has been awarded Best in State for a Web-based Community Resource.

Innovative Solutions:

  •  Created an ID Theft Central Web content management site with improved accessibility and mobile responsiveness
  •  Fraud listings interact seamlessly with reports from the IRIS site
  •  Simplified user experience by creating a cohesive feel and process improvements

DTS Team:

  •  Joseph Sharp (Lead Designer)
  •  Steve Stalter (Designer)
  •  Hung Nguyen (Developer)
  •  Austin Haws (Lead Developer)
  •  Trinna Burk (Lead Web Development Coordinator)
  •  Rose Cordova (Quality Assurance)
  •  Terry Davis (Designer)
  •  John Bracken (Application Deployment)
  •  Gerry Satterlee (Project Manager)

Oil and Gas Online System

DEQ’s Oil and Gas Online System allows the Division of Air Quality to electronically manage General Approval Order (GAO) forms, previously a paper process. By connecting to the Division of Oil, Gas, and Mining’s database the system combines resources across State agencies to simplify the request process. The next phase will be to include equipment information with the GAO form.

Innovative Solutions:

  •  Streamlining company verification and request process
  •  Better tracking and history of request statuses
  •  Content organization that allows for multiple search and sorting options

DTS Team:

  •  Austin Haws (Lead Developer)
  •  Lucas Earl (Developer)
  •  Rose Cordova (Quality Assurance)
  •  Terry Davis (Lead Designer)
  •  Trinna Burk (Lead Web Development Coordinator)
  •  John Angus (Software Development Manager)

Tourism Industry Site

The Solutions Delivery Design team rewrote GOED’s Utah Office of Tourism’s site ( in a new content management system. The site update improves functionality across multiple platforms and allowed for the inclusion of new features. After the site went live GOED Web and Cooperative Marketing Manager Kelly Day reported to the Director of Travel and Tourism, “It has been such a pleasure working with DTS on this site. Their assistance and response time were phenomenal!”

Innovative Solutions:

  •  WordPress CMS for editors to easily manage and update sitefeatures
  •  Events calendar and new menus created for easy navigation
  •  Search engine optimization to increase visibility

DTS Team:

  •  Terry Davis (Designer)
  •  Joseph Sharp (Designer)
  •  Steven Stalter (Designer)
  •  Amie Hughes (IT Director)
  •  John Angus (Software Development Manager)

DPS Doc Search

DPS’ new Doc Search site was created to provide employees of the Driver License Division quick and easy access to policies, instruction bulletins, contact information, and agency specific forms. Doc Search is a comprehensive resource that works to educate and train its workforce, manage and disseminate information efficiently and improve the delivery of services to its customers.

Innovative Solutions:

  •  Transfers a document library into an easy to navigate and search WordPress application
  •  Consolidates Client resources into a single site improving user experience
  •  Mobile availability allows for improved employee access to important information and links

DTS Team:

  •  Aaron Mcelwee (Lead Designer)
  •  Terry Davis (Designer)
  •  Joseph Sharp (Designer)
  •  John Angus (Software Development Manager)

Updated Public Safety Site

DPS has launched a new site. Check it out here.

Updated State Parks Site

State Parks also launched a new site.  Check out the news coverage here.

Customer Service

Employee Kudos

“Just wanted to let you know that Brian Chatwin has been doing an excellent job for us. We have had several weird issues lately that he has spent time troubleshooting, and has fixed. He is also been very responsive to more urgent requests. The biggest thing is that Brian gets things done right the first time. Thats a big deal to us here in hosting.”

- Patrick Funk

“Dean Zumbrunnen and Team - on behalf of USH I just want to thank you again for another successful project. We are now live on MSSQL 2014 and in the process of decommissioning the old 2008 R2 environments with your team. I want to express my personal thanks for the way your team responds to our needs and "gets" the unique nature of our environment. Please pass along my thanks to your entire team. I really appreciate their service. In a related note, your team's responsiveness to our many requests for db restores and the support of our dev and test environments continues to be prompt and error free. It doesn't seem to matter who handles the request; it is always done right and is communicated well. Again, thank you.”

-Mark Curtis

“My call center agents have been singing AGRC’s praises all day today. They love being able to find customer 'dig' locations using the oil/gas well sitenames map layer! Nice work and thanks.

- James Wingate, Blue Stakes of Utah


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