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Dept. of Technology Services

DTS Newsletter

July 2015

DTS Chief Information Security Officer and DPS IT Director

Tim Hastings has announced that he will be leaving his position as DTS Chief Information Security Officer (CISO) to seek other opportunities outside of state government. Tim started working for DTS at a time when we needed help with security, and he has gone above and beyond our expectations to improve the state's security posture. I appreciate everything Tim has done for us, and we wish him well.

Tim's last day working with us will be July 31. Phil Bates will be taking over the role of DTS CISO. We will begin the transition during the next month. Phil is currently the DTS IT Director at Public Safety. Phil has great experience with data security, having worked in the public safety arena for many years. We are sure he will bring great perspective and knowledge to his new position.

Mike Sadler has accepted the DTS IT Director position at Public Safety. Mike has over 25 years experience with State government IT, most recently as the DTS Development Manager for DPS. Hisdedicated efforts have resulted in substantial improvements in the functionality,performance, security, and availability of DPS systems. We look forward to Mike's leadership in his new role.

Employee Success

DTS Golf Tournament

Sign up for the DTS Golf Tournament! Agency partners, friends, and family are welcome to play.The tournament will be on Friday, September 25 at Stonebridge Golf Course. Tee time is 7:30 AM.

DTS Summer Event

Thanks to everyone who attended the DTS Summer Event. We really appreciate everything our DTS employees do to make this agency great. If you were not able to attend, or didn't grab a cooler when you were there, please contact your Campus Admin to let them know you need a cooler.

Campus A - Jessica Garrett

Campus B - Sue Tucker

Campus C - Ingrid Norton

Campus D - Jennifer Steele

Capitol - Mary Montoya

Rural - Melissa Brown

Summer Clear the Air Challenge

DTS is participating in the Summer Clear the Air Challenge from July 1 – July 31. Click here to register. Join our “Department of Technology Services” team! When you register for the Challenge, be sure to “Join an existing team” and select “Department of Technology Services” from the dropdown list. Let’s see the impact our community can make when we work together.

Utah.Gov Receives Gold Stevie Award

The American Business Awards (Stevie Awards) were presented a couple of weeks ago. was a finalist and received the gold award for Nonprofits and Government. has received several silver Stevie awards in the past, but this is the first gold.The Stevie® Awards are the world's premier business awards. They were created in 2002to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order the Stevie has become one of the world's most coveted prizes. View more info here.

Innovative Technology

New Product Description: Cisco Singlewire Informacast Paging

The Telecom group has a new product available to State customers. It is called Cisco Singlewire Informacast Paging. This product allows DTS agency customers, using Cisco IP Phones with a speaker, to send a message to multiple IP phones in a zone or multiple zones. View the product description here.

DTS Reaches 5,000 Change Management Requests

DTS recently reached 5,000 Change Management Requests.  The 5,000th Change Request was submitted by Bevis Kennedy.  The objective of the DTS Change Management process is to implement and track changes in the most efficient manner, while minimizing the negative impacts to users when change is implemented. Change is a constant within DTS, and change management is critical to the operation of DTS. DTS Change Management (CM) monitors all approved change requests within their window of implementation – approximately 30-40 each week. DTS carefully manages changes to ensure a highly available computing environment and to meet customer SLA requirements.DTS employees can view more information about Change Management here.

Mobile Device Password Instructions

DTS has created a new web page where state employees can access instructions on how to change the password on their mobile devices. The instructions are simple, intuitive, and apply to Apple, Android, and Windows 8 devices. Follow the instructions below to access the new website:

  • In a web browser, go
  • Select: Get Help
  • Then select: Password Recovery on the right hand side of the screen
  • You may need to log in using your email address and network password

Resolving Service Now Incidents from a Mobile Device

When resolving a ticket in Service Now using your mobile device, please be sure to select Resolve instead of Close. If you selectClose from your smartphone options, the system completes the incident so that it cannot be re-opened. ServiceNow rules were set up so that incidents must first be Resolved to allow customers the option to re-open their ticket in the event they are not satisfied with the fix. ServiceNow will automatically change the Incident State to Closed after 5 business days. A future change will be implemented to remove the option to select Close.If you have any questions, please contact Norm Johnson.

AGRC Releases New Enterprise Zones Data

The Governor's Office of Economic Development (GOED) recently worked with AGRC to update Utah's Enterprise Zones map. Enterprise Zones are ares defined by county and state officials and allow businesses to take advantage of tax incentives for locating to an Enterprise Zone. The significant updates to the Enterprise Zones was a critical addition to, a site that assists in business site locating.

DPS Deploys Next Generation Rap Back System

The Next Generation Identification (NGI) Rap Back functionality successfully deployed with Utah as the first state partner on July 1, 2015. The Utah Bureau of Criminal Identification became the first agency to subscribe identities into the Rap Back program. Utah successfully completed all the legislative requirements, legal oversight, and technical upgrades with hand in hand support from the CJIS Division staff. As of July 5, a total of 161 records were retained and subscribed.

“Thank you to all who worked so diligently to make this happen. A special shout-out to Travis Workman for his work, doggedness, and dedication to ensure we met the deadline and had everything in place.”

- Alice Moffat, DPS

Customer Service

Employee Kudos

“Another crazy week of work is winding down, but I wanted to send a
quick note and express appreciation for George McEwan​ and what he has
accomplished on the BLT. I recognize it is not yet complete and there is still work to be done,
but it has been such a positive experience working through the true
agile process with him. He listens to the business, makes helpful
suggestions and often has the item completed before the next meeting. George met with Leigha and I this week and as has been his standard,
he listened to us, worked through the logic and simply stated "we can
do that". This is the norm with George. Helpful DTS employees like George really make a difference in the work that we do together.”

- Jeff Nelson, Bureau of Eligibility Policy, Division Of Medicaid and Health Financing in the Department of Health

“Ty Burton has been instrumental in the development of the Quality Control Child Care (QCCC) application. I would be highly remiss if I did not recognize Ty for his part in enabling the Department of Workforce Services (DWS), through QCCC, increasing its efficiency and effectiveness in the area of Quality Control. This can be witnessed by DWS' awarding of the Operational Excellence Award to QCCC primarily due to Ty's efforts. Ty's stellar customer service consistently exceeds business expectations, thereby providing a quality product. He has also continuously safeguarded the information found in QCCC to provide a safe digital environment.

The main purpose of DTS is to enable the state agencies' business processes through the use of technology by increasing efficiency (cost savings) and effectiveness (increased service). Ty was recently given the challenge of making modifications within a short time span. His dedication and customer service never ceases to be less than impressive. He consistently exceeds business expectations and provides follow up with all issues. Within a short time span he also provided additional security to safe guard the data in the future by creating a Reviewer role.

I recognize that a developers job is often thankless, without a lot of recognition. However, I would like to take a minute to commend Ty for all the work and effort he has provided us. DWS and ultimately, DTS, is fortunate to have him on our team!”

- Cynthia Barlow, DWS

“Over the past several weeks, I've had the wonnderful opportunity to work with Sevier Averett. As our Desktop Support rep, he is WONDERFUL!! He not only knows his stuff, he's courteous and personable. His responses are so timely, and he truly accepts ownership of an issue until it is resolved.I just wanted you to know what an asset he is to DTS in general, and Campus D in particular.”

- Shari Hunsaker, Department of Health

“I just wanted to send a quick email letting you know that your employee, Spencer Backman, does a phenomenal job with payroll! He is always very good to chat with and help to correct the many times we screw things up with time sheets! Moreover, his customer service is great, always doing what he can to help solve the problems that we present to him. He helped me today to get my employees on-call time posted as needed even though payroll entry time is shut down and things are being processed. Working with him makes my job easier and I want to note my appreciation for his always friendly demeanor and 'git-r-done' attitude!”

- Jeff Pryor


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