CIO Newsletter
Jobs.Utah.Gov Undergoes Major Overhaul
DTS has been working with the Department of Workforce Services on a redesign of the jobs.utah.gov Website with an online interface...
Utah Recognized at AASHTO Conference
Last week at the AASHTO GIS-T Conference in Boise, UDOT stood out among the nations DOTs with achievements in GIS and IT...
Resolve Open Remedy Tickets
The migration from Remedy to Service Now is fast approaching. Open Tickets in the Remedy system need to be resolved prior to the move to Service Now on July 1, 2013...
UTA Bus Passes are Non-Transferable
Please remember that UTA bus passes issued by DTS to employees are not transferable. Violation of this could result in a fine by UTA and disciplinary action by DTS...
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Metrics
The Department of Technology Services (DTS) is committed to bringing value and innovation to Utah through service and technology.
Each year DTS renews their service commitment to Utah Executive branch agencies through Service Level Agreements (SLA). These Agreements identify key agency business products and services, information technology needed to support them, and how DTS will measure SLA fulfillment.
Utilizing the Balanced Score Card methodology, DTS measures SLA fulfillment and the customer’s experience. Together these provide us, and our customers, with a score card of our performance.
